We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
1-1-1 Kita 2-Jo Nishi, Chuo-Ku, Sapporo 060-0002 Hokkaido
E-mail hotel
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
Hotels.com
Rakuten Travel
Expedia
Booking.com
eDreams
Agoda.com
View all 9 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (377)
Room & Suite (326)
Videos (2)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
A note from New Otani Inn Sapporo
Updated 02/04/21

About

#30 of 201 hotels in Sapporo
Location
Cleanliness
Service
Value
Travellers' Choice

Welcome to New Otani Inn Sapporo, your Chuo “home away from home.” New Otani Inn Sapporo aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.

Nearby landmarks such as Sitatte Sapporo (0.1 mi) and Akapla (0.2 mi) make New Otani Inn Sapporo a great place to stay when visiting Chuo.

Rooms at New Otani Inn Sapporo provide a flat screen TV and air conditioning, and guests can stay connected with free wifi.

In addition, while staying at New Otani Inn Sapporo guests have access to 24 hour front desk, a concierge, and shops. You can also enjoy breakfast. Need a place to park? Parking is available at New Otani Inn Sapporo.

Travellers looking to enjoy some tempura can head to Seafood Buffet Restaurant Nanda, Hyosetsu no Mon, or Tempura Kobashi. Otherwise, you may want to check out a seafood restaurant such as Nemuro Hanamaru JR Tower Stellar Place, Seafood Buffet Restaurant Nanda, or Hyosetsu no Mon.

Chuo is also known for some great monuments and statues, including Leonard Bernstein Statue, Arishima Takeo Literary Monument, and Horace Capron Statue, which are not too far from New Otani Inn Sapporo.

New Otani Inn Sapporo puts the best of Chuo at your fingertips, making your stay both relaxing and enjoyable.

Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Bar / lounge
Business Centre with Internet Access
Conference facilities
Massage
24-hour security
Baggage storage
Paid private parking on-site
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Vending machine
Banquet room
Meeting rooms
Chapel / shrine
Concierge
Currency exchange
Gift shop
Newspaper
Shops
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Show more
Room features
Blackout curtains
Air purifier
Air conditioning
Fireplace
Safe
Iron
Flatscreen TV
Bath / shower
Hair dryer
Show more
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English, Japanese

Location

Full view
100Great for walkers
Grade: 100 out of 100
704Restaurantswithin 0.5 km
69Attractionswithin 0.5 km
699Reviews11Q+A4Room tips
Traveller rating
  • 253
  • 276
  • 126
  • 27
  • 17
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
sjmc wrote a review Jul 2022
Tottori, Japan43 contributions87 helpful votes
We booked a room on Expedia. The hotel is located in a convenient location, the room is reasonably spacious for just a two night stay. The staff at check-in were not that welcoming and the view from our room was almost insulting. We looked out onto some sort of machine with pipes.The AC was ineffective and we had to sleep with the windows open, hence we both caught colds. The only positive aspect of this hotel was the friendly bell captain. We wouldn't recommend this hotel to anyone.
Read more
Date of stay: July 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from ニューオータニイン札幌 宿泊, 支配人 at New Otani Inn Sapporo
Responded 2 weeks ago
Thank you very much for staying with us at New Otani Inn Sapporo and posting your feedback about us. I would like to deeply apologize for making you feel uncomfortable at our accommodation and services. We appreciate the time you took to share your concerns,and it is our hope that you will give us the opportunity to better service you in the future.
Read more
qaxalot wrote a review Mar 2020
San Francisco Bay Area477 contributions64 helpful votes
+1
Great location, close by a lot of Sapporo sights and shopping. Comfortable room, with comfy beds. Like all other Japanese hotels I've stayed at on my current tour, this one had the same small emergency flashlight. Great idea! The breakfast buffet was quite extensive and varied.
Read more
Date of stay: February 2020
Rooms
Service
Sleep Quality
Room Tip: Room 1216 had a view of downtown Sapporo
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Share
Response from NewotaniInSapporo, お客様担当マネージャー at New Otani Inn Sapporo
Responded 10 Mar 2020
Thank you very much for staying at our hotel this time. We are so glad to hear that you had a great time at our hotel. If you have any opportunities to visit Sapporo , We are looking forward to seeing you again.
Read more
AS0101 wrote a review Aug 2019
Singapore, Singapore116 contributions88 helpful votes
It's about 10 mins walk from Sapporo JR station. You can also go via the underground tunnel and exit by 22 too. Hotel room is quite spacious and housekeeping did a fantastic job... Foreigners are treated with respect (unlike some smaller hotels who serve mainly Japanese guests) and their staff speak relatively good English. Highly recommend either for business or leisure stay
Read more
Date of stay: July 2019
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Share
Response from NewotaniInSapporo, お客様担当マネージャー at New Otani Inn Sapporo
Responded 22 Aug 2019
Thank you very much for stayed with us. We are very appreciated to receive your very nice email. All our staff are waiting for your next visit to Hokkaido Japan. Once again Thank you very much. Best regards, Guest Relation Manager
Read more
Etupirka wrote a review May 2019
Minato, Japan1152 contributions2947 helpful votes
+1
家族旅行でナチュラルコンフォートフロア「然」ラージツインを利用しました。ホテル名に“イン”と付くので、ビジネスホテル的な要素が強くないか心配しましたが、観光気分を害されることもなく杞憂に終わりました。 JR札幌駅にも大通りにも近いので、観光・ビジネスを問わず便利なロケーションです。 ナチュラルをコンセプトにした禁煙フロアは快適で、29㎡の部屋にエキストラベッドを入れて3人で利用しましたが、狭さを感じることはありませんでした。 朝食はインターネットでの評判通り、品数も多く、北海道ならではの食材を楽しめました。 館内に喫煙室とコインランドリー、売店があって、コインランドリーは2台しかなくなかなか空きませんでした。売店は部屋付けと交通系電子マネーは不可です。 ハイシーズンの5つ星ホテルは料金的に躊躇してしまうが、ビジネスホテルは敬遠したいという方にはおすすめのホテルです。 ロビーはラベンダーの香りで満たされていました。 This is full-service hotel as 5 stars. Easy to access location, right by the station. You can have the regional foods for breakfast.
Read more
Date of stay: May 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
15 Helpful votes
Helpful
Share
Response from NewotaniInSapporo, お客様担当マネージャー at New Otani Inn Sapporo
Responded 7 May 2019
過日はニューオータニイン札幌をご利用いただきまして誠にありがとうございます。 またご感想をお寄せいただき重ねて御礼申し上げます。 お褒めのお言葉をいただき、スタッフ一同大変嬉しく思っております。 しかし、ご感想にもございますが、一部電信マネーは使用できますが、交通系電子マネーやスマホ決済等の導入もお客様のニーズに合せ前向きに検討してまいります。 これからもお客様のお役に立ち、お寛ぎいただき、喜んでいただけるよう努めてまいります。 是非、次回札幌へお越しの際は、ニューオータニイン札幌をご利用くださいますようスタッフ一同、待ちしております。
Read more
teoweme wrote a review Feb 2019
Singapore, Singapore432 contributions114 helpful votes
Dated hotel but room refurbished though toilet not so. Was generally clean and service was good. Walking distance to Sapporo station. Hokkaido liner picks from hotel lobby to ski resorts, hence very convenient.
Read more
Date of stay: February 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Share
Response from NewotaniInSapporo, お客様担当マネージャー at New Otani Inn Sapporo
Responded 14 Feb 2019
Thank you very much for stayed with us. We will consider your comment for the future. We hope to see you again soon. Once again Thank you very much. Best Regards.
Read more
cath_Spore wrote a review Jan 2019
Singapore, Singapore292 contributions45 helpful votes
Chose the hotel on its location (near to Sapporo station and pick up point for shuttle to ski resort which is my following destination) and then availability of 4 bedded room. Short walk that could have been easier if it’s not winter (with snow covering the roads). The exterior of hotel looks good but you can feel that overall deco is still in 1980s once you step into hotel. The room is really outdated and can do with refresh of furniture but it’s clean. Our room is relatively big for japan standard.
Read more
Date of stay: December 2018Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Response from NewotaniInSapporo, お客様担当マネージャー at New Otani Inn Sapporo
Responded 7 Jan 2019
Thank you very much for staying with us. For give more pleasant stay to our guests .We are going to have a renovation in our rooms . We are looking to forward you again. Thank you very much for your comment.
Read more
chongbrood wrote a review Jul 2018
Singapore174 contributions165 helpful votes
Don't believe all you see on the website. We booked a room for 4 people. On the website, the quad rooms looked new and nicely furnished. In reality, we were given one that was old and dated looking. Size-wise, the room was decent. The view was non-existent. It opened out onto an office building which was barely five metres away. We only took it for a night and got in late, so can't say much about the rest of the hotel. Overall, the location was within walking distance of Sapporo station, with some of the way sheltered underground. It was also a 5min walk to Odori Park. So points for location, but not much else. Good for a night's rest but don't expect more.
Read more
Date of stay: June 2018
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Response from ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn Sapporo
Responded 29 Jul 2018
Thank you very much for staying with us at New Otani Inn Sapporo and posting your feedback about us. I would like to deeply apologize for making you feel uncomfortable at our accommodation . We appreciate the time you took to share your concerns,and it is our hope that you will give us the opportunity to better service you in the future.
Read more
Globetrotter289 wrote a review Feb 2018
Hong Kong, China84 contributions64 helpful votes
Location is within walking distance to Sapporo Station and Odori Park. However, the room was cramped and feels cheap in terms of material and design. Beds were uncomfortable. Reception service was uneven. I encountered one sourly reception staff on arrival. But subsequent encounter with other staff was not a problem. All in all, I would stay away from this hotel on my next visit.
Read more
Date of stay: February 2018
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Share
Response from ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn Sapporo
Responded 22 Feb 2018
Thank you veru much for staying with us at New Otani Inn Sapporo and posting your feedback about us. I would like to deeply apologize for making you feel uncomfortable at our accommodation and services. We appreciate the time you took to share your concerns,and it is our hope that you will give us the opportunity to better service you in the future.
Read more
Luckdrt wrote a review Jan 2018
Singapore, Singapore77 contributions48 helpful votes
We always choose to stay here whenever we are in Sapporo. Yes the hotel is a little dated but they have gradually upgraded the rooms. Our room on the 13 floor is spacious n toilet a bit small but u get your hot showers with shampoo, conditioner, shower gel n basic amenities provided like toothbrush n shower cap. They clean the room very well. Bfast is good with western n Jap spread but ends till 10am abit early. Location wise is closed to JR train station and shopping area within 10 mins walk. Staff are friendly. Manager Sayuri San is accomodating n efficient. Always give good restaurants recommendation n helps with the booking. Highly recommended.
Read more
Date of stay: January 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn Sapporo
Responded 14 Jan 2018
Thank you very much for choosing New Otani Inn Sapporo and posting your comments about us. I hope our accomodation and services are satisfactory to you. I look forward to seeing you in the near future .
Read more
Getaway606001 wrote a review Sep 2017
18 contributions6 helpful votes
very good location. walking distance to sapporo station, shopping centres and a few tourist attractions. the hotel itself is a bit dated and has the smell of old hotel. the staff were quite friendly..
Read more
Date of stay: September 2017Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn Sapporo
Responded 3 Sep 2017
Thank you kindly for staying with us at New Otani Inn Sapporo. We appreciate your feedback about us. We look forward to serving you very soon.
Read more
Previous
PRICE RANGE
US$58 - US$110 (Based on Average Rates for a Standard Room)
LOCATION
JapanHokkaidoSapporoSapporo Station / Odori Station / Bus Center Mae Station
NUMBER OF ROOMS
340
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about New Otani Inn Sapporo
Which popular attractions are close to New Otani Inn Sapporo?
Nearby attractions include Sapporo JR Tower Observatory T38 (0.4 km), Sapporo Underground Pedestrian Space (0.3 km), and Stellar Place Sapporo (0.4 km).
What are some of the property amenities at New Otani Inn Sapporo?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at New Otani Inn Sapporo?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at New Otani Inn Sapporo?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at New Otani Inn Sapporo?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to New Otani Inn Sapporo?
Conveniently located restaurants include Northern Brand Shop, Ikina Izakaya Aiyo Kita-sanjo branch, and Sky J.
Is New Otani Inn Sapporo located near the city centre?
Yes, it is 0.3 km away from the centre of Sapporo.
Are any cleaning services offered at New Otani Inn Sapporo?
Yes, dry cleaning and laundry service are offered to guests.
Does New Otani Inn Sapporo offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at New Otani Inn Sapporo?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to New Otani Inn Sapporo?
Many travellers enjoy visiting Hokkaido Jingu (3.9 km), Former Hokkaido Government Office Building (0.5 km), and Hoheikan (2.1 km).