This is a moderate, family owned and operated hotel that provides great service (the communication about airport pick-up was very easy) and adequate accommodations. For $20 a night for a layover with free shuttles to and from the airport, it was a great choice for me. That said, I would recommend that the owners to work on smoke smell in the hotel and heat in the rooms. The use of an app to translate was very helpful and the family is very accommodating and friendly. I did learn later that China Eastern airline would have paid for a hotel for me given my long layover- I might do that next time.
We had an overnight layover in Kunming, and decided to take a chance on this place as it's near the airport, the reviews were at least mixed, and, well, it's cheap. I'll start with the good: the hotel staff gave us two complimentary bottles of water, and they seemed generally friendly. Upon arrival, we played back and forth with a translation app with the gal at the front desk until we had booked the free airport shuttle for the following morning, departing at 8:30 am. It was nice of her to patiently arrange that for us. The bad: everything else. The photos you see on Tripadvisor are nicer than our actual room, or any of the rooms that we saw. I think those must be from a good day, maybe when the hotel first opened? Our room was dingy, at best, with a window that didn't close all the way--happily letting in mosquitoes, which whined away all around us in the night--a moldy bathroom that had a squat toilet that reeked, a half a roll of toilet paper that appeared to have survived and dried from a previous water-soaking (?!), toiletries that had been set down in water and thus were slimey when you picked them up, a fan (when our booking promised us air conditioning), and no mosquito net (which was also promised--and pictured--in our booking, but not there). The wi-fi was in and out. We hardly slept all night because of the oppressive heat, and the mosquitoes. There is a serious lack of ventilation, and the walls, ceiling, and windows were literally dripping with perspiration. Oh, and the room smelled like smoke, when we had requested non-smoking. To back up a bit: our friend who lives in China had called ahead on our behalf to arrange the free shuttle pickup service from the airport (he talked to them in Mandarin, as no one at the hotel speaks English). They said that a driver would be waiting for us at such and such place, at such and such time, holding a sign with our names written in English. The driver wasn't there. We waited, but no one showed. So, we had to take a taxi. This leads me to the central theme of this negative review/warning: taxis cannot find this hotel. We had printed out our booking, with the hotel's address written in Chinese, and this appeared to be incomprehensible to every taxi driver that we encountered. We made it from the airport to the hotel OK (after some searching), but after we wanted to return to the hotel after having dinner in downtown Kunming (which is about 40 minutes away), it was an actual disaster. We got into taxi after taxi, and each time the driver looked at the address and waved us out, or typed it into his phone, shrugged his shoulders, and gave us the boot. It took 30 minutes to find a taxi driver who would agree to take us there, and once he agreed, that was when the fun really started. He drove us out into what seemed to be the middle of nowhere, a dark construction zone without any lights, and then followed a series of routes that his phone's navigation suggested, which led us to dead ends, streets that were closed off due to construction, and ever-more-remote construction areas that didn't seem to be anywhere near our hotel. The phone number that the hotel has listed on the booking sheet evidently doesn't work (when our friend called a week ago, he had to do some internet searching to find a phone number that actually went through). We don't speak Mandarin, so we didn't know what to do. Finally, after studying the address one more time, our driver typed into his phone what we think was an amended address, and took us to a street that we vaguely recognized. A bit more searching, and we were able to "recognize our way home" to the hotel. This taxi ride ended up being twice what we expected to pay, unsurprisingly, given the lengthy nightmare of trying to find the hotel. We still don't know if the booking print out listed the incorrect address, or if the correct address is just incredibly hard to find. Shaking that incident off, we tried to go to sleep, but given the issues above (heat, mosquitoes, smoke), this didn't really happen until the very early morning. With no breakfast provided by the hotel, we were planning to wake up at the last minute and roll out of bed in time for the airport shuttle at 8:30. Instead, we were woken up to loud banging on the door at 7:20, at which time a staff member indicated that the shuttle would now be leaving at 8 instead of 8:30 as we had arranged. We groggily started getting our belongings together (which were all slightly damp given the condensation in the room) when she came back and knocked again, this time to indicate that we needed to leave NOW. It turned out that another family had an earlier flight, so they needed us to go with them at the same time (?). There were 6 of us crammed into a car that seats 5. It was clear that all of us, as we were driving to the airport, were thinking the same thing: never again. My advice would be to stay at the airport if your layover isn't too long, as sleeping on an airport seat would have been preferable to this hotel.…
This is a cheap cheap hotel!!!! Would not stay here again!!!!! Arrived by taxi as the intended shuttle was not there to pick us up upo arrival, no elevator, ok so front desk helps carry bags up (she did offer that we could leave our suitcases at the front desk - but we needed items out of them). Get to our room - NO HEAT!!!!!! About 8 degrees in the room, no thermostat. Floor was not swept as there were long hairs on the floor and my friend found a hair in her bed. Wallpaper falling off around the room. Bathroom - wow scary!!! Slept in our clothes to stay warm, did NOT have a shower before leaving because we would have frozen to death as there was no hot water. The shower bathroom was one open room - dark, perhaps mold, on the ceiling, grout was pretty much black. We were so close to checking out and going back to the airport to sleep. Couldn't wait to get out of there!…
I was not impressed with smoking in lobby, also someone smoking in shuttle, shuttle to airport had strong diesel smell which made me sick to the stomach. Hotel in need of some tender loving care, wallpaper coming off, curtains falling off. Cleanliness in question, and wouldn't accept master card or visa for payment. Wifi worked in lobby but not in the room.
The shuttle service worked out ok for us and our room was large and quite clean if basic. However this is a cheap hotel. The wall paper in the corridor was peeling. In the morning as we awoke we thought that they had really great quality blackout curtains - turned out there was a brick wall literally 20cm from our window (not typical of all rooms though). The main disappointment though was that there was no breakfast even though we had paid for a room that included breakfast. The hotel doesn't have a restaurant. They offered that their neighbours could make us some rice noodles but warned they would be spicy and as we have small children that didn't work for us. We looked around the area but rice noodles seemed to be the only thing people eat for breakfast there (and we speak Chinese so we asked), Though the hotel staff were friendly we felt a little bit cheated we had been sold something they couldn't provide and they couldn't offer a refund as we had booked online.…
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