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Front desk immediately try to upsell saying they only have executive floor rooms available at 2:00 pm and asking to pay more
Refused then immediately they have suites available if want to pay more
Refused then they have our rooms magically available
Upsell policy is...More
Response from Fiona F, Manager at The Westin PazhouResponded 2 weeks ago
Thank you for choosing The Westin Pazhou and taking time to share your feedback with us. We feel very sorry to learn that we have failed in meeting your expectations in our Front Desk service, Lobby, breakfast and room facility. Your comment is...More
From Canada, we were international exhibitors and this hotel was the perfect location to the exhibition centre. About a 7 minute walk to the venue. The breakfast had everything, even French toast with strawberries and whip cream. The beds were super comfy, perfectly deep tub...More
Great location next to numerous expos, the guangzhou tower and views of the river. The food really is excellent, breakfast buffet extensive and high quality. The hotel has everything you would expect of a 5 star and ultimitely becoming a club or platinum member is...More
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Ruby and Antonella in the club lounge were were helpful and knowledgeable. Also Maggie at the checkin was very efficient courteous and friendly. Again meeting the standards for an excellent hotel with a great staff. The BEST is the standard for another SPG property.
Good front desk good room good view .
Very sweet they support the usb for you to use when u back to the room.
Just have two concern. Not sure why they sent welcome fruit to my room after 6:00pm?
And the swim floor’s dressing...More
Response from Fiona F, Manager at The Westin PazhouResponded 3 weeks ago
Thank you for staying at The Westin Pazhou and taking time to share your experience with us. We are glad to know that you’ve enjoyed the stay. Besides, we noticed your opinions regarding the cleanness of dressing room and sauna room as well...More
Greetings from The Westin Pazhou! Thank you for asking these great questions! Yes it is 24 hours. And our WestinWORKOUT® Fitness Studio has a wide choice of Life Fitness® equipment, including treadmills and bikes for... More
Greetings from The Westin Pazhou! Thank you for asking these great questions! Yes it is 24 hours. And our WestinWORKOUT® Fitness Studio has a wide choice of Life Fitness® equipment, including treadmills and bikes for heart-pumping cardio. Look forward to meeting you there!