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Metropol Grand Hotel Gelendzhik

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Revolyutsionnaya St., 53, Gelendzhik 353461 Russia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (869)
Room & Suite (179)
Pool & Beach (85)
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
Updated 26/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Metropol Grand Hotel Gelendzhik
Updated 26/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 93 hotels in Gelendzhik
Location
Cleanliness
Service
Value
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Wifi
Hot bath
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast buffet
Poolside bar
Tennis court
Water park
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Hammam
Massage
Baggage storage
Concierge
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Business
Languages Spoken
Russian
889Reviews12Q+A9Room tips
Traveller rating
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Popular mentions
MichaelDolgy wrote a review Sep 2021
Gold Coast, Australia320 contributions107 helpful votes
one of the best hotel in the city for us. we tried all restaurants and menus, food is great! all our rooms was clean and tidy. great view on the see and mountains. many usefull facilities , 3 types of pools, kids room. very nice staff , we loved that place so much. only one minus, the main beach bit was and very busy , coz it is public, but it is not the hotel fault.
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Date of stay: August 2021
Location
Cleanliness
Service
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Response from Peter Roshchin, Marketing at Metropol Grand Hotel Gelendzhik
Responded 8 Sep 2021
Dear Michael, First of all we would like to thank you for taking your time to post your feedback about your recent stay at Metropol Grand Hotel Gelendzhik. All the guest feedbacks are really valuable for us in order to provide the highest quality of service at the hotel as we strive to improve with each and every stay. It is a great pleasure for us to hear that you pointed out the food, location and entertainment at the hotel. At the same time please accept our apologies for inconveniences in the beach. We would be honored to have your return to our hotel in the nearest future. Looking forward to welcoming you again at Metropol Grand Hotel Gelendzhik. Best regards, Zukhra Ibragimova Guest Relation Manager
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Nico1611 wrote a review Feb 2021
Moscow, Russia164 contributions144 helpful votes
+1
We stayed at the Kempinski with the children (7 & 3) in February 2021. Given the fact this hotel is located, albeit in a touristic region, in deep Russian province, it clearly matches the standards of a 5 stars hotel. Not absolutely everything is perfection, but close enough, and we had a wonderful time with the kids. Speaking of them, the swimming pool was awesome, not to mention the kids’ club, which made our life easier and was a lot of fun for them. Should you be able to get access, I strongly recommend the use of the executive lounge - and I thank again Tatiana there, who was both super nice and helpful in helping us plan some excursions. Ksenia, who runs the guest relations office, also does an exceptional work - don’t hesitate to get in touch with her for anything.
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Date of stay: February 2021Trip type: Travelled with family
2 Helpful votes
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Response from General Manager, Генеральный директор at Metropol Grand Hotel Gelendzhik
Responded 24 Feb 2021
Dear guest, I would like to thank you for choosing Kempinski Grand Hotel Gelendzhik during your stay on the Black Sea coast. I appreciate that you took the time to share your recent experience with us. First of all, let me thank you for pointing out positive sides during your stay. It is a great pleasure for us to know that you enjoyed your stay with us. Your comments will definitely motivate our staff to continue provide the impeccable service and strive to improve for the best. We look forward to welcoming you back again at Kempinski Grand Hotel Gelendzhik in the very near future! Best regards, Andras Biro, General Manager
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Zolushka wrote a review Sep 2020
St. Petersburg, Russia52 contributions84 helpful votes
extremely friendly and polite personnel; wide range of tasty food; coast is covered in pebble, and there is no stairway to the sea; due to legal requirements the hotel cannot prevent local residents from staying at the beach; strong winds can affect working hours of the pool and hotel’s beach. Kempinski Grand Hotel seems to be one of the few hotels at the Black Sea coast, which combine Western standards of hotel service and Russian hospitality.
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Date of stay: July 2020
Location
Service
2 Helpful votes
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Response from General Manager, Генеральный директор at Metropol Grand Hotel Gelendzhik
Responded 27 Sep 2020
Dear guest, I would like to thank you for choosing Kempinski Grand Hotel Gelendzhik during your stay on the Black Sea coast. I appreciate that you took the time to share your recent experience with us. First of all, let me thank you for pointing out positive sides during your stay. Your comments will definitely motivate our staff to continue provide the impeccable service and strive to improve for the best. At the same time please accept our sincere apologies for the inconveniences on our beach. Kindly be informed that we are working on the improvement of beach complex which will become much more private and comfortable next year. I do hope that you will visit our hotel next year and appreciate the changes. We look forward to welcoming you back again at Kempinski Grand Hotel Gelendzhik in the very near future! Best regards, Andras Biro, General Manager
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990MatthieuL wrote a review Aug 2020
Paris, France334 contributions115 helpful votes
+1
the hotel is located at the extremity of the of Gelendzhik bay. the nature is gorgeous and the amenities very well maintained. People do their best to offer service at international standard level (even if you are in Russia where it exists almost only in Moscow) at the reception during check in, you are offered a cup of sparkling wine. the room are space with all required amenities, iron, board, hair dryer, ... Rooms are clean, and furniture in good shape. the bed is very confortable. the breakfast can be served in room, and is served on the ground floor. the breakfast has a very large of dishes, tasty, and you can enjoy a terrasse next to the pool, if you want to breath fresh air. Hotel has a beach (not absolutely private), where you will find very confortable sun beds. You can practice all kinds of sport (tennis/basketball/handball/...) and hotel has also a spa. At the front desk, you will also find a "lady in red" who can suggest & book restaurants, but also organize taxi/cars/excursions... Meantime, according to me this hotel is too expensive for the experience offered.
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Date of stay: August 2020
Value
Rooms
Service
Room Tip: choose a room with view on the lighthouse, no interest in choosing a bungalow
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2 Helpful votes
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Response from General Manager, General Manager at Metropol Grand Hotel Gelendzhik
Responded 31 Aug 2020
Dear guest, First of all I would like to thank you for taking your time to post your feedback about your recent stay at Kempinski Grand Hotel Gelendzhik. All the guest feedbacks are really valuable for us in order to provide the highest quality of service at the hotel as we strive to improve with each and every stay. I am delighted to learn that you had a great experience and enjoyed our facilities at the hotel. We look forward to welcoming you back again at Kempinski Grand Hotel Gelendzhik in the nearest future! Best regards, Andras Biro, General Manager
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Kotoklizm wrote a review Aug 2020
Moscow, Russia36 contributions3 helpful votes
Never ever go to this place in summer! Never ever go to the city of Gelendzhik in summer! City officials have huge problems with public utilities, especially in terms of water supply! If you have a choice and if you don't want to waste your money, you'd better go to Turkey or somewhere else, but not Gelendzhik! At least untill the city authorities solve the water supply problems (which I think they will never do - I've lived in Gelendzhik for 40 years and the problem of water supply is only getting worse every year). No water in the city either cold or hot. people fight for water when a car delivers water to the residential areas in the mornining. The hotel is not out of the reach of all these problems. No water at the beach and not only for showering purposes, but even in the toilets! One of these days the staff had to run to the sea to fetch water for the toilets! Yesterday the toilets were closed at all due to the absence of water! Can you imagine a 5-star hotel without water in the toilets?! I could not believe my eyes when I saw a note at the toilet entrance (see image attached. Photo taken on Aug 19, 2020). So, if you want to spend your money wisely and enjoy your holiday NEVER EVER GO TO KEMPINSKY GRAND HOYEL GELENDZHIK!
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Date of stay: August 2020
Value
Location
Service
Room Tip: Choose another hotel! Stay away from here!
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Response from General Manager, Генеральный директор at Metropol Grand Hotel Gelendzhik
Responded 21 Aug 2020
Dear Guest, I appreciate that you took the time to share your recent experience with us. Your opinion is extremely important to us; Taking this opportunity please accept our deepest apologies for the inconveniences caused by the problem with water supply in the city. We are taking all possible necessary measures to ensure comfortable stay of our guests at the hotel and visiting of the beach and we are making all the efforts to minimize the inconveniences related to difficult situation in the city. Every day special companies bring water to our hotel so that to fill the water tanks. Kindly be informed that at the moment our guests do not experience any inconveniences with water supply. We look forward to welcoming you back again at Kempinski Grand Hotel Gelendzhik in the very near future! Best regards, Andras Biro, General Manager
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PRICE RANGE
US$134 - US$394 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Kempinski Grand Hotel Gelendzhik
LOCATION
RussiaSouthern DistrictKrasnodar KraiGelendzhiksky DistrictGelendzhik
NUMBER OF ROOMS
380
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Frequently Asked Questions about Metropol Grand Hotel Gelendzhik
Which popular attractions are close to Metropol Grand Hotel Gelendzhik?
Nearby attractions include Plyazh Sady Morey (1.0 km), Novaya Naberezhnaya (0.3 km), and Lighthouse on Cape Tolsty (0.4 km).
What are some of the property amenities at Metropol Grand Hotel Gelendzhik?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Metropol Grand Hotel Gelendzhik?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Metropol Grand Hotel Gelendzhik?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Metropol Grand Hotel Gelendzhik?
Yes, free parking is available to guests.
What are some restaurants close to Metropol Grand Hotel Gelendzhik?
Conveniently located restaurants include Chokolat'e, Cover Hall, and Prichal 93.
Are there opportunities to exercise at Metropol Grand Hotel Gelendzhik?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Metropol Grand Hotel Gelendzhik have airport transportation?
Yes, Metropol Grand Hotel Gelendzhik offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Metropol Grand Hotel Gelendzhik?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Metropol Grand Hotel Gelendzhik?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Metropol Grand Hotel Gelendzhik offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.