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4.0
#14 of 122 hotels in Kota Kinabalu
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Hotel Shangri-La Kota Kinabalu, situated in the heart of business district and entertainment spot offers comfortable yet affordable accommodation with panoramic view of Kota Kinabalu City. Located 10 minutes away from Kota Kinabalu International Airport and is walking distance to an array of restaurants serving sumptuous cuisines such as Japanese, Thai, Chinese, Indian, Malay and Seafood. It's central location makes it easily accessible to all major shopping complexes, Gaya Street Sunday Market, Night Market and Jesselton Point Jetty which provides regular 20 minute boat rides to our famous islands of Tunku Abdul Rahman Marine Park. Our guest rooms are of reasonable size and comes either with double bed or twin bed and standard amenities such as working table, air-condition, minibar fridge, satellite TV, bathtub, hair dryer, free internet access, and ironing board on request. The hotel features a restaurant and bar that serves international food and beverage during breakfast, lunch and dinner with ample free parking space for it's guests.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
City View
Languages Spoken
English, Chinese, Malay
Location
75 Bandaran Berjaya, Kota Kinabalu 88800 Malaysia
Hotel Shangri-La
919 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Hotel Shangri-La garners compliments for its prime location, easily accessible to the waterfront and local amenities, making it a favorite for many guests. Reviewers frequently applaud the hotel's cleanliness and comfortable rooms, though a few suggest enhancements in Wi-Fi and décor are needed.
While the friendly staff and comprehensive amenities contribute to a welcoming atmosphere, some guests feel the communal areas lack vibrancy. Despite the occasional mention of costly extras, the general consensus is that the hotel offers good value.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Affordable
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Satisfactory
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We stayed here for 3 nights at the beginning of our Borneo trip, mostly as an opportunity to adjust to the time zone and weather a bit before heading off on jungle tours. While the hotel was convenient and practical for that purpose, overall it was a pretty average experience.
From arrival to departure, the service was lacking (queueing to check in/ out / for breakfast, having to wait over an hour for room service, patchy housekeeping, extra charge for breakfast box upon early departure, no sign of the shuttle service into the city that we'd read about) and the decor in the room was tired and a little shabby.
On a more positive note, the gym was amazing and the spa was good including their complimentary yoga class.
Breakfast was absolute chaos – we found it quite a stressful experience while jetlagged! I appreciate we were there on a weekend but it was crazy busy every morning (ticketing system in place) and the staff couldn't seem to keep up with restocking essentials like clean plates and cups. The pool and beach areas were OK but again extremely busy, the loungers weren't very comfortable and on a couple of occasions we had to go on a hunt for towels as there simply weren’t any at the various towel stations.
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Date of stay: September 2019
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1. The Hotel was very responsive to our requests at time of booking. 2. The staffs were very helpful starting with the doorman, the reception and restaurant waiters. Ricky, the reception staff was very helpful with his information and guidance. 3. The breakfast spread is all right with choice of local cuisines, nasi lemak, fried mee, soto mee, toast bread, fruits and cakes besides a egg station. 4. Though there were only a handful of guests at this control measure times, we really enjoyed the daily breakfast in our own sweet time with the mixed spread. 5. Though the hotel is a bit aged, our bath room has a make over with new tiles and it is spacious with a tub and cloth line. The shower was great and the toilet amenities were generous and daily towels were clean. 6. Location wise, it is quite strategic, surrounded by Hilton, Holiday Inn express and within walking distance to Arkinson Clock Tower, stadium, mini bus stand and Welcome seafood restaurant. 7. We will return to this hotel in our future trip
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Date of stay: April 2022
Location
Cleanliness
Service
Room Tip:Took a corner room and it is not far from the lifts area. Rather quiet as not many guests around...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Krishnan Mogan, General Manager at Hotel Shangri-La
Responded 1 Jun 2022
Dear Sir/Madam, Thank you for choosing Hotel Shangri-La for your recent stay. We are very happy to note that you had thoroughly enjoyed your stay here with us. Your feedback is also very much appreciated as this gives a reality check on our services and products. Once again, thank you and we look forward to seeing you in the future. Regards, General Manager
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The room was very clean, and the beds are very comfortable. However, the wifi speed is super slow almost unusable. Hope they can fix that. The staffs are very friendly, greets us every time they see us, but I could always use their help for taking my bags to the rooms since I am using crutches.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Krishnan M, General Manager at Hotel Shangri-La
Responded 10 Feb 2020
Dear En. Syukriabdulaziz, Greetings from Hotel Shangri-la Kota Kinabalu! Many thanks for choosing to stay with us recently, We are pleased to hear of your comfortable stay with us. Your generous comment on our property is very much appreciated and feedback such as this is what keeps us going. We will definitely look into solving the wifi issue asap. Thank you once again and do keep in touch. Kind Regards Krishnan Mogan
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Pros: A large and stylish hotel, with stunning views, art displayed throughout public spaces. One of the best beds and sleep I have experienced. Pool was fantastic. Glass bottles in room for drinking water. Air conditioning switches off if balcony door is open thereby saving power. scope for improvement: Need to clearly label the vegetarian food in the breakfast. If the hotel really cares about every guest. Plastic toiletries in the bathrooms could be replaced with a dispenser. Overall a pleasant experience. Would stay there again.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It is an old hotel indeed but is consider clean and sufficiently maintained. Breakfast provided can consider as a 4 star hotel.
We have forgotten to load a baggage to our rental car and leave it at open area in front of reception, we only notice when we reach airport after 6 hours. With the assistance from their staff they deliver it to airport within an hour, we manage to receive it and check in the baggage.
Thank you. We enjoy your hospitality and will return when we are in KK again.
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Date of stay: February 2020
Rooms
Cleanliness
Service
Room Tip:Facing mountain are quiter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Krishnan Mogan, General Manager at Hotel Shangri-La
Responded 19 Feb 2020
Dear Sir/ Madam, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you for staying with us recently and taking your valuable time to give us your feedback. I am happy to take note of your excellent feedback on our hotel, comfort and service rendered. It's very much appreciated. Thank you once again and do contact me if I could be of any assistance to you in the future. Regards Krishnan Mogan
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Stayed in this hotel for one night. It is an old hotel but conveniently located to most of the eating places. What I like about the hotel is it’s cleanliness and that it is very well maintained besides its age. The reception and staff was exceptionally friendly. Due to control movement order and the limited number of customers, breakfast was a set breakfast which is to be ordered beforehand at the reception.
I throughly enjoyed my stay in Hotel Shangri-La. Mind you this hotel does not belong to the Shangrila Group if hotels.
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Date of stay: July 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Krishnan Mogan, General Manager at Hotel Shangri-La
Responded 20 Jul 2020
Dear josepho53, Greetings from us at Hotel Shangri-La KK! We are very happy to know that you had a comfortable and safe stay with us. Your excellent comment is very much appreciated too. Thank you very much for the feedback and do contact me if I could be of any assistance in the future. Regards Krishnan Mogan
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Hotel is clean .staff are friendly. The room Aircon was too cold for us to stay in and No room control. Ordered lunch it was not up to standard .ordered orange juice came back with watermelon juice.The orange juice that she brought was not fresh juice. Even my husband was disappointed with his lunch . Very reasonably priced.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Krishnan Mogan, General Manager at Hotel Shangri-La
Responded 4 Aug 2022
Dear Madam Vallikarthigesu, Greetings from Hotel Shangri La, Kota Kinabalu. Thank you for taking your valuable time in giving us your feedback. I am extremely sorry to hear of your disappointing experience while staying with us. My sincere apology for the letdown. It's very unusual for us to receive such poor feedback. I am not going to give any excuses but I will definitely review the areas concern and work to improve it. Thank you once again for your valuable feedback and do call me if I could be of any assistance to you. Regards Krishnan Mogan
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Good value hotel. Spotless. Great staff. Could reduce plastic use. Rooms are a good size and very clean. Fridge and kettle provided as well as hair dryer and iron. We stayed here at the beginning and end of a G Adventure tour. Our first room had a noisy aircon, we reported it and the maintenance sorted it but only temporarily. Our room at the end of the tour was very quiet and set to correct temperature. Breakfast is lovely with Malayan and Western choices. Choice of local or machine coffee. There is an egg station serving delicious omelettes. All the staff are welcoming, friendly and efficient. A reduction in one use only products in the bathroom rooms by installing shampoo and soap dispensers would be a good idea, as well as a water dispenser in reception to avoid providing plastic water bottles in rooms. Plastic wasted in Kota Kinabalu and all of Sabah is a huge problem.
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Date of stay: March 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Krishnan Mogan, General Manager at Hotel Shangri-La
Responded 20 Mar 2024
Dear Lyndah, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you so much for choosing to stay with us recently and for your very-very complimenting feedback. Your excellent review of the hotel and our associates is very much appreciated. It will definitely motivate us further and also your suggestion for our improvement will be seriously looked into asap. Thank you once again and do contact me if I could be of any assistance to you in the future. Regards Krishnan Mogan
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The hotel is at a good location close to the center. The building is one of the oldest in town and although its partly renovated it kept its original character. The rates are very affordable and the price/performance is excellent. The hotel stands out in its breakfast/lunch and dining options, again at very affordable pricelevels. It has overall a cosy atmosphere. Due to this excellent price/performance it can be busy and during our stay we experienced some noice on the hallway caused by other guest, but this can happen in any hotel. At checking out we mentioned this at the reception desk and the staff immediately reported this to the management. After making their apologees the management offered us a breakfast and took the time to listen to our experience. They also arranged free transportation to our next destination north of Kota Kinabalu. In our many travels we have never experienced such a 5-star service at a 3-star hotel. If you are seeking an affordable hotel in KK with excellent service and where the management and staff realy cares about their guest, we can highly recommend this hotel. Overall, based on our experience, we give Hotel Shangri-la a 9.0 rating.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Krishnan Mogan, General Manager at Hotel Shangri-La
Responded 6 Aug 2023
Dear Mr Ron, Greetings from Hotel Shangri La Kota Kinabalu, Thank you so much for your kind and generous comment of our hotel and my associates. It's very much appreciated. Your kind words will definitely motivate us to keep doing the right things and all will be good. We look forward to welcoming you back soon. Thank you once again and please do contact me if I could be of any assistance to you. Kind Regards Krishnan Mogan
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Great service, staff polite and helpful. Location very central, walking distance to eateries, malls, waterfront and 15 mins from the airport. Rooms are older than other hotels so don’t expect the bouncy carpets or modern decor. But over all a good stay. Will be back.
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Date of stay: January 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Krishnan M, General Manager at Hotel Shangri-La
Responded 5 Jan 2020
Dear palgo47, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you for staying with us recently. Your excellent feedback on the hotel is very much appreciated and it motivates us to keep doing the right things and we will be noticed for it. Rest assured, I will definitely relay your kind words to my team. Thank you again and do call me if I could be of any assistance to you in the future. Regards Krishnan Mogan
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100 m to the left you have the "Kinabalu Hilton" with a huge pool. Some refreshments, maybe a lunch by the pool? - I guess you will be welcome to the pool for free :)
Cheltenham, United Kingdom60 contributions41 helpful votes
I didn’t drive there but there is a large parking lot , you’d get more specific info if you email the hotel directly including whether there is a charge for parking .
Kota Kinabalu, Malaysia1 contribution1 helpful vote
Hi, good day to you. No we don't have coin laundry in the hotel but we do provide proper in house laundry service. As mentioned above, there is a coin laundry nearby the hotel.
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