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4.0
#11 of 122 hotels in Kota Kinabalu
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Experience five-star Sabahan hospitality at Hyatt Regency Kinabalu, the premier choice for business and leisure travellers to Sabah, the Land Below the Wind. This luxury hotel in Sabah is a mere 15 minutes drive from Kota Kinabalu International Airport, offering a central location in the heart of the city close to tourist attractions and stunning views of the famed sunsets in Kota Kinabalu. Unwind in one of our 288 spacious rooms and suites all exquisitely designed with sophisticated comfort in mind plus some of the best views in Kota Kinabalu including those of the sparkling South China Sea or the Kinabalu city surroundings. Dining options at our three Kinabalu restaurants and bars are a food aficionado's delight with some of the best food the city has to offer. Be it a dip in the blue waters of the outdoor pool, a relaxing massage at the Avantang Spa and fitness centre or a party at our Shenanigan's Fun Pub, our Kota Kinabalu hotel in Sabah has it all for you.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Harbour View
Marina View
Languages Spoken
English, Chinese, Indonesian, Malay
Location
Jalan Datuk Salleh Sulong, Kota Kinabalu 88991 Malaysia
Hyatt Regency Kinabalu
2,681 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Hyatt Regency Kinabalu is celebrated for its spacious rooms boasting sea views and overall cleanliness, while its prime location earns high marks from guests for easy access to local attractions and the waterfront. Guests are charmed by the hotel's inviting atmosphere and modern touches, despite some suggestions that certain areas could use an update.
While opinions on value vary, many find the accommodations reasonably priced. The service is generally regarded as attentive, though experiences with staff responsiveness can differ.
Location
Convenient
Atmosphere
Inviting
Rooms
Spacious
Value
Reasonable
Cleanliness
Clean
Service
Attentive
Amenities
Well-appointed
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The hotel charges a premium compare to other properties in the area which offer the same good location, access to restaurants, shopping and sights. Our experience was a little impersonal. Staff, though mostly helpful and polite, could be short on warmth. The front staff are plentiful but check-in/ check-out is a slow manual process as there are IDs to scan and deposits and refunds for foreigners. The queues do build up and takes time.
The room is very spacious, but the windows face a blank wall. The fittings, though of good quality, are showing age and wear. The room and bath is separated by a sliding door/ wall, which makes the room feel larger but the sliding doors can be cumbersome.
The hotel offers many amenities, such as restaurants, gym and pool. We did not utilise the first two, but the pool is quite small and near a main road on the ground floor. Personally, the premium while gives small perks expected of the brand, does not give much value in this city.
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Date of stay: December 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HRKinabalu, Marketing Communications Assistant Manager at Hyatt Regency Kinabalu
Responded 4 Feb 2020
Dear junara, Thank you so much for the very thorough review regarding your recent stay at Hyatt Regency Kinabalu. Your thorough review will be very helpful to assist our potential guest with future insights of our hotel. Here at Hyatt Regency Kinabalu, all of our staff believe nothing but to deliver the best personalized hospitality and services to our guests during their stay. Being the town’s first 5-star international hotel for almost 40 years, we are constantly upgrading the property to keep up with trends. I would like to take this opportunity to apologize for the inconveniences you had experienced during your stay. I have already informed the respective managers in charge regarding this issue for our further action. We hope to see you on your next visit and ensure that you have better quality and services with us. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager
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We spent two nights in KK and decided to stay at a Hyatt hotel because we expected that it would be to a particular standard, sadly the standard here is not a Hyatt standard.
Location might be good because it is sea front but the whole complex really needs a good clean up and staff needs retraining. The hotel is very old and tatty. Chairs in the dining area badly need cleaning to get rid of stains. Wooden chipped chairs needs to be replaced badly. The airconditioner is not regulated and expect to wear something warm when you have breakfast. Staff enjoy chatting as well and are not customer focused. One staff even wore a surgical glove while serving which is a bit too much in the dining area. We were there for breakfast not lobotomy.
The bedrooms are clean but they are stuck in the 70s and 80s. The reception area is very bland and the swimming pool is rather small.
If we have known the derelict state of this Hyatt hotel we would have stayed somewhere else that is newer and fresher within KK. Not a 5 star hotel!
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Date of stay: January 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HRKinabalu, Marketing Communications Assistant Manager at Hyatt Regency Kinabalu
Responded 5 Feb 2020
Dear mykee_gwapa, Thank you for choosing Hyatt Regency Kinabalu as host for your vacation and for taking the time to share with us your helpful review. First and foremost, please accept our must sincere apologies for the inconvenience we have caused you, we appreciate the time you have taken in sharing the comments of your recent stay. Being the town’s first 5-star international hotel for almost 40 years, we are constantly upgrading the property to keep up with trends. Your feedback has been shared with our Leadership Committee as a valuable contribution for improvement and reinforcement to achieve our commitment to our guests. Please know that your comment as our valued guest is very important for us to improve our service and facilities. We genuinely hope this incident does not diminish your preference and have the opportunity of welcome you again to showcase our improvements and erase this bad lasting taste. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager
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We had an excellent stay and really enjoyed ourselves. We felt relaxed from the moment we entered, The hotel facilities were of a very high quality. The room was large and very comfortable. Reception staff were so helpful and friendly
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2020
Value
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HRKinabalu, Marketing Communications Assistant Manager at Hyatt Regency Kinabalu
Responded 3 Jun 2020
Dear NishaPrichard, Thank you for choosing Hyatt Regency Kinabalu as host for your vacation, but specially for taking the time to share with us your 5 stars review. I am glad to know that our facilities meet up your expectation as well as the services provided by our staffs has consistently fulfilled your expectation. It brings joy to me knowing that you enjoyed your recent stay at Hyatt Regency Kinabalu. We greatly wish to see you again in Hyatt Regency Kinabalu on your next trip to the land below the wind. Until we meet again. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager
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The Hyatt is a good family-friendly hotel in the center of town with great access to the local markets and streetfood! Excellent value for money with comfortable rooms, good staff and terrific food! On appearance, the hotel may look a bit tired as the building is obviously pretty old, but most of the interior of the hotel has undergone a complete renovation.
The Food in the hotel is Excellent! The buffets (breakfast & dinner) are spectacular in terms of quality and variety. The staff in the dining area are warm and helpful and the chefs take great pride in their work and strive for perfection! We actually found that the quality of the food in the hotel (even room service) was often better than what we found outside! ….if you know anything about how good Malaysian street food is, you will know that this statement is indeed very high praise!
The staff were friendly, diligent and hardworking people. Special mentions go to Shah, the enthusiastic young concierge who went out of his way to research tours and things to do for our family, and the General Manager, who stepped in to personally make sure that expectations are being met.
The pool was a bit small and service at the poolbar is virtually nonexistent. The reception staff need retraining in hospitality and customer service. The Japanese restaurant is a waste of time, as the food was mediocre and terribly overpriced. But despite some disappointments we can still highly recommend this hotel as a great place for families.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HRKinabalu, Marketing Communications Assistant Manager at Hyatt Regency Kinabalu
Responded 5 Feb 2020
Dear Mihir_tx, Thank you for choosing Hyatt Regency Kinabalu and taking your time to share with us your recent experience at our hotel. I am glad to know that our facilities meet up your expectation as well as the services provided by our staffs has consistently fulfilled your expectation. I am very happy that our staffs were able to deliver the best experience for you during your stay here. I am thrilled to know that my associates, especially the ones mentioned, provided excellent service throughout your stay at the hotel. It brings joy to me knowing that you enjoyed your recent stay at Hyatt Regency Kinabalu. We greatly wish to see you again in Hyatt Regency Kinabalu on your next trip to the land below the wind. Until we meet again. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager
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July 2020, difficult times to be travelling but we really enjoyed our family visit to Hyatt Regency KK. Not the newest hotel on the block but in very good shape and location is super. Hyatt Regency KK offered a fantastic deal during this period, we had a large well appointed room with an unobstructed sea-view. Modifications to accommodate social distancing were well executed throughout without being silly about it including a great table service breakfast. Highly recommend.
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Date of stay: July 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Regency Kinabalu, General Manager at Hyatt Regency Kinabalu
Responded 4 Aug 2020
Dear Clinton L, Thank you for choosing Hyatt Regency Kinabalu to host your stay and giving us a wonderful review. It’s great indeed to know that you generally enjoyed every bit throughout your stay as we here always keep to our promises in providing first-class hospitality and services to all our guests. We greatly wish to see you again in Hyatt Regency Kinabalu on your next trip to the land below the wind. Until we meet again. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager
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We chanced upon the e-vouchers and got the rooms at a discounted price. A night in the sea view room with breakfast was RM308, while a night in the same room without breakfast was RM258. We thoroughly enjoyed the stay, the room is well-maintained with many thoughtful touches, such as a hanging rack outside the bathroom. The room is spacious and we slept well on both nights. We also enjoyed using the swimming pool and fitness center facilities. Overall it was good value for the price we paid for. It was a good stay.
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It might be aging but don't be put off by the dated exterior looking . This hotel is well maintained , not only the hardware but the people, the impeccable and friendly service. Check in was smooth and pleasant, we were invited to join the hotel's loyalty program and were given complimentary ice cream voucher to be redeemed at the cafe. Our room , facing the sea , perfect for unobstructed sunset view, big room with a working desk . The shower and toilet are separated, an old design , can be a bit inconvenience. Immediately after entering the room, we received a call asking about whether we are satisfied about our room. The pool is just outside the breakfast room on the first floor with perfect sea view and perfect place to have a drink while enjoying the sunset view. Breakfast is sumptuous, lots of varieties, freshly brewed coffee from espresso machine, and the smiling faces of the staff that will make your day. Ideal location with the seafront just across the road and within minutes walk to the famous Gaya Street where you can find the night market as well as all the famous eateries.
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Date of stay: September 2022
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Sea view room , quiet room,
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel facilities were good. The buffet were decent. Swimming pool is open from 7AM to 8PM while Gym is open from 7AM to 10PM. Staffs were friendly and helpful. They were quick to deliver requests. Disclaimer: The rooms seems to be more suitable for married couples or close friends. The toilet/bathroom has 2 access with no locking mechanism, shower room and toilet are separated by translucent glass door also with no locoking mechanism.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
Value
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Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stay there with my family for business and leisure which is the best place to stay and have my meals. The staffs at this hotel are very friendly and helpful. This hotel is an excellent location as it is in the centre of the city which is easily accessible to to all the main attractions. The food at the cafe restaurant was excellent and portions are very generous especially the OX Assam pandas dish.
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Date of stay: December 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HRKinabalu, Marketing Communications Assistant Manager at Hyatt Regency Kinabalu
Responded 4 Feb 2020
Dear godfreyy162, Thank you for choosing Hyatt Regency Kinabalu as host for your vacation, but specially for taking the time to share with us your 5 stars review. Here at Hyatt Regency Kinabalu, all of our staff believe nothing but to deliver the best personalized hospitality and services to our guests during their stay. Our strategic location in the heart of downtown Kota Kinabalu has always been the plus point for both business & leisure traveller, with many agreed we are blessed with one of the best spots in town for sunset moments on the South China Sea. Having been awarded as the best buffet restaurant in town, Tanjung Ria Kitchen offers nothing but best food, whether in taste, quality, and hygiene standard, one of our signature dishes – oxtail assam pedas is easily the best and well known around Malaysia! Having been awarded as the best buffet restaurant in town, Tanjung Ria Kitchen offers nothing but best food, whether in taste, quality, and hygiene standard, one of our signature dishes – oxtail assam pedas is easily the best and well known around Malaysia! Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager
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My husband and I spent one night at Hyatt Kota Kinabalu for our honeymoon. We were in transit to Sandakan for a river safari, so it was helpful to spend one night in the city before flying out on an early morning flight. The hotel was decent and met our needs, but not the standard of other Hyatt properties. For the price, we were expecting more of a 5-star service. The location is good, about 20 mins from the airport and a 5-10 minute drive from downtown restaurants. The room was clean but the bathroom fixtures needed an update. Overall, no major complaints, but not the quality of other Hyatt properties worldwide.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HRKinabalu, Marketing Communications Assistant Manager at Hyatt Regency Kinabalu
Responded 3 Jun 2020
Dear miem31990, Thank you very much for spending your time to give us a review regarding your stay at our hotel. I hope it is not too late to wish you guys a very Happy Honeymoon! I agree that we offer the best in terms of location, convenient for business traveller to venture out into the city as we are located near to malls, restaurants and island jetty. I would like to take this opportunity to apologize for the inconveniences you had experienced during your stay. I have already informed the respective managers in charge regarding this issue for our further action. We hope to see you on your next visit and ensure that you have better quality and services with us. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager
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At kk city , a boat ride from jesselton point to sapi island with a return ticket rate priced around rm35 for adult . If from sutera harbour marina jetty, rm50 for adult.
Both terminals first trip 8.30am . Final boat departs 5.00pm.
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