The Palace Hotel Kota Kinabalu
The Palace Hotel Kota Kinabalu
No 1, Jalan Tangki Karamunsing, Kota Kinabalu 88100 Malaysia
Full view
View all photos(299)299
Room & Suite (75)
Dining (37)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
View prices for your travel dates
Contact accommodation for availability.
There are similar hotels available.
View allDid you already book this hotel?
Avg. HK$359 /night, 9/15 - 9/16
HK$530
per night
HK$445
per night
HK$359
per night
Sept
Oct
15 Sept
Today
17 Sept
19 Sept
21 Sept
23 Sept
25 Sept
27 Sept
29 Sept
1 Oct
3 Oct
5 Oct
7 Oct
9 Oct
11 Oct
13 Oct
15 Oct
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
4.0
#16 of 122 hotels in Kota KinabaluLocation
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Looking for a place to stay in Kota Kinabalu? Then look no further than The Palace Hotel Kota Kinabalu, a family-friendly hotel that brings the best of Kota Kinabalu to your doorstep.
The Palace Hotel Kota Kinabalu offers guests an array of room amenities including a flat screen TV and air conditioning, and getting online is possible, as free wifi is available.
The hotel offers room service and a concierge, to make your visit even more pleasant. The property also features a pool and breakfast. Guests arriving by vehicle have access to free parking.
While staying at The Palace Hotel Kota Kinabalu, visitors can check out Sabah State Mosque (Masjid Negeri Sabah) (0.4 mi) and Atkinson Clock Tower (0.7 mi), some of Kota Kinabalu's top attractions.
When you’re feeling hungry, be sure to check out Welcome Seafood Restaurant, D' Place Kinabalu, and Sri Latha Curry House, which are some Asian restaurants that are popular with locals and out-of-towners alike.
Kota Kinabalu is also home to Monsopiad Cultural Village, a popular historic site that is not too far from The Palace Hotel Kota Kinabalu.
We’re sure you’ll enjoy your stay at The Palace Hotel Kota Kinabalu as you experience everything Kota Kinabalu has to offer.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Taxi service
Conference facilities
Banquet room
Wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Hidden Gem
Mid-range
Languages Spoken
Chinese, Malay
Location
No 1, Jalan Tangki Karamunsing, Kota Kinabalu 88100 Malaysia
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 76 out of 100
76
Kota Kinabalu Airport
4.6 km•
See all flights
Car Hire
26 Restaurants
within 0.5 kilometers
339Reviews4Q+A54Room tips
Reviews
Traveller rating
- 121
- 110
- 75
- 22
- 11
Time of year
Traveller type
Language
Selected filters
- Filter
- English
Popular mentions
Sort by:
Detailed Reviews
It was my first time going to Sabah and honestly I was quite shocked by the people here especially those who work and stay at this hotel. All of them are from different races and backgrounds but I can see that none of that affect how they treat others.During my stay, the staffs here treated me and my wife so well. They're soooo friendly and I even became their friends. Other than the staffs being friendly and have a very nice smile (even though I can't see it because they were wearing mask), the food here is finger licking good!! Even the presentation of the food is great. Unlike other hotel that I stayed before, they only focus on either the taste or the presentation, hard to found where both are being focused. At the first look, I thought it might be very expensive but when I saw my bill oh lord it was very cheap and affordable compared to other hotels. I even took my chance to go to their swimming pool and their bar beside the swimming pool. The bartender was also very friendly and helpful for suggesting me to see the sunset at a beach called Tanjung Aru Beach if I'm not mistaken. Although the traffic at the area was a bit hard, it was worth the wait because the sunset was very beautiful. Last but finally of course their room. During my stay, I stayed at their newly renovated room. I could not believe my eyes when I saw what inside the room. They have a touchscreen mirror that have light and steam features at the bathroom???what???! Honestly I was a bit excited and acted like a kid for a minute. The bed was very comfortable and I had a veryy good long sleep. Perfect for someone like me who travels to many places and do physical activities during the travel. In a nutshell, this hotel is veryyyy veryy super duper great and I will come back here again next time for sure!
Read more
Date of stay: April 2022
Location
Cleanliness
Service
Room Tip: Choose city view room if you like seeing the sunset
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Palace Hotel Management, Guest Services / Front Office at The Palace Hotel Kota Kinabalu
Responded 8 May 2022
Hello, RyLee87 Thank you for your time to write a review! We are honored that you have a wonderful stay in our newly renovated deluxe room! Our Kitchen Team is also grateful to hear that you enjoyed the food! It really brings the Kitchen Team joy! We are glad that you also enjoyed our bar! We hope to hear you soon and we are looking forward to welcoming you back to our hotel!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It's a great place to find and it's an easy-to-find location. The food served is very tasty and appetizing. For the room they have the newest room and the design of the room is very relaxed and elegant. Fell in love with this place and also want to come back and stay with them again soon.
Read more
Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Palace Hotel Management, Guest Services / Front Office at The Palace Hotel Kota Kinabalu
Responded 23 May 2022
Hello jessyliyana! Thank you so much for the review! It means a lot to us, to help and improve our service in the near future! We are glad that you have enjoyed your stay in our newly renovated deluxe room with us and our Kitchen Team would be so happy that you enjoyed the food! It is a pleasure to accommodate you during your stay. We are looking forward to hear you soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed recently at this hotel because they have a room package promo going on and thought it would be a great time to take my small family for a short vacay around KK. The new room was beautiful, and big enough for us. Its so comfortable that even the bathroom is too clean you can sleep on the floor. :) Parking was free, food was delicious, pool is big and the gym is fully equipped. Keep it up and will definitely return to the hotel soon!
Read more
Date of stay: July 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Palace Hotel Management, Guest Services / Front Office at The Palace Hotel Kota Kinabalu
Responded 2 Aug 2022
Dear Sinta1503, Warmest greetings from The Palace Hotel Kota Kinabalu, Sabah! Thank you for taking the time to write us a review of your recent stay with us. Your feedback is certainly important to us. We are glad to know that your overall experience was memorable and the room was comfortable. We are glad that you enjoyed the facilities and enjoyed the food! We will share your feedback to our team. It was an honor to be able to have you stay with and we look forward to welcoming you back anytime soon! Thank you once again for your feedback and support. Looking forward to welcome you back soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When we arrived at the hotel, immediately we feel welcomed. The doorman and the front desk greeted me and my family just when we entered the lobby. It has been awhile since we can travel and it was a great experience to received a warm welcome. The whole check-in process was good and informative. My children was excited to go to the pool. The room we stayed at was spacious enough for 4 of us and it was facing the beautiful greeneries. Breakfast was delicious! We enjoyed the food and the service was good. All the staff were friendly, from the doorman, to the front desk and restaurant including housekeeping staff. Palace will be in our list for next visit....hopefully soon!
Read more
Date of stay: June 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Palace Hotel Management, Guest Services / Front Office at The Palace Hotel Kota Kinabalu
Responded 13 Jul 2022
Dear Cassidy, Warmest greetings from The Palace Hotel Kota Kinabalu, Sabah! Thank you for taking the time to write us a review of your recent stay with us. Your feedback is certainly important to us. We are happy to know that your overall experience was memorable and the room was comfortable. We are glad to hear your children were having fun at our pool! It was an honor to be able to have you stay with and we look forward to welcoming you back anytime soon! Thank you once again for your feedback and support. Looking forward to welcome you back soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good points- The check in was smooth and the room at the 3rd floor was comfortable and clean. The water pressure was good when showering.
Weak points- At the reception when we ask about the free shuttle bus service, we were told we missed the "last bus" ,it was around 6.20pm at that time. We went out to eat by catching a Grab and return from Centre Point shopping complex around 8.45pm by Grab. When we got back and read the free shuttle bus schedule, apparently there was a free shuttle service from the hotel at 9pm and pick up point at Centre Point at 9.15pm or 9.30pm, that made me a bit annoyed of not been advised clearly at the reception.
Weak points- At the reception when we ask about the free shuttle bus service, we were told we missed the "last bus" ,it was around 6.20pm at that time. We went out to eat by catching a Grab and return from Centre Point shopping complex around 8.45pm by Grab. When we got back and read the free shuttle bus schedule, apparently there was a free shuttle service from the hotel at 9pm and pick up point at Centre Point at 9.15pm or 9.30pm, that made me a bit annoyed of not been advised clearly at the reception.
Read more
Date of stay: February 2020Trip type: Travelled on business
Value
Service
Sleep Quality
Room Tip: the rooms are quiet even at 3rd floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wow! What a great experience overall! Shout out to Cynthia specifically! She was extraordinary in welcoming me to the hotel upon arrival. She was also instrumental in quickly and effortlessly reassigning to a different room when I discovered my initial room had a smoky smell. She reassured me the new room would exceed my expectations. She was definitely right! Cynthia took the time to call my new room to ensure the new room met my expectations. Throughout the three night stay she always took time to greet me with a warm and welcoming smile.
The hotel is fully renovated so everything is brand new and very comfortable. As mentioned by other reviewers, the second lift is being installed so only one lift is in operation that may cause a brief wait.
Every staff member was focused on being helpful immediately. For example, I asked the front door security officer about how I could get extra water. He personally asked housekeeping to have water taken to my room.
Thank you for a remarkable hotel experience!
The hotel is fully renovated so everything is brand new and very comfortable. As mentioned by other reviewers, the second lift is being installed so only one lift is in operation that may cause a brief wait.
Every staff member was focused on being helpful immediately. For example, I asked the front door security officer about how I could get extra water. He personally asked housekeeping to have water taken to my room.
Thank you for a remarkable hotel experience!
Read more
Date of stay: July 2023
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Palace Hotel Management, Guest Services / Front Office at The Palace Hotel Kota Kinabalu
Responded 26 Sept 2023
Hello, David V! Greetings from The Palace Hotel Kota Kinabalu! Thank you for taking the time to share your experience at our hotel with us. We're thrilled to hear that you enjoyed your stay with us. We're glad to have exceeded your expectations and that you had an awesome and wonderful stay. We appreciate your recommendation and look forward to welcoming you back to our hotel soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was excellent. In fact, even better than expected. Definitely would return. We loved the hotel's distinct personality and thought the recently renovated room was well worth the cost. The staff was also quite helpful, and I thoroughly liked my stay. Thanks.
Read more
Date of stay: March 2023Trip type: Travelled solo
Value
Location
Service
Room Tip: This hotel have government servant price.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Palace Hotel Management, Guest Services / Front Office at The Palace Hotel Kota Kinabalu
Responded 26 Sept 2023
Hello, 222azmana! Greetings from The Palace Hotel Kota Kinabalu! Thank you for taking the time to share your experience at our hotel with us. We're thrilled to hear that you enjoyed your stay with us. We're glad to have exceeded your expectations and that you had an awesome and wonderful stay. We appreciate your recommendation and look forward to welcoming you back to our hotel soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The best place for a family vacation. The staff is also very friendly and what impressed us more when staying at this hotel was seeing the simple but elegent design concept of the room and lobby area. The food provided is also very tasty and there are a variety of food options.
Read more
Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Palace Hotel Management, Guest Services / Front Office at The Palace Hotel Kota Kinabalu
Responded 26 Apr 2023
Hello, V3528NUvanessal! Greetings from The Palace Hotel Kota Kinabalu! Thank you so much for the review! It means a lot to us, to help and improve our service in the near future! We are glad that you have enjoyed your stay in our newly renovated deluxe room with us and our Kitchen Team would be so happy that you enjoyed the food! It is a pleasure to accommodate you during your stay. We are looking forward to hear you soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was a last minute decision for our trip. We decided to choose this hotel because of its close proximity to the city. It's a very short drive to Imago and down to Suria Shopping Mall. We love the location as the hotel is considered to be in an isolated spot on a hill all by itself, surrounded by nature. After spending some time in town, it felt good to retreat back to the "tranquillity" of this place. We felt like Palace Hotel is a place of solitude. We are from Singapore, so imagine the hectic city life everyday. In the morning we will open our window and look out to see the beautiful green. The room is my other reason. It is spacious and of lots of room for our 2 luggage. It is beautifully design. For the price, the location and the room, is worth the stay. Not forgetting that the staff if very accommodating. We requested for higher floor with the back view during check-in, they immediately gave us the room that we requested. Even the restaurant staff was friendly and helpful. Food is standard hotel food but still delicious. Best choice we ever made!
Read more
Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Palace Hotel Management, Guest Services / Front Office at The Palace Hotel Kota Kinabalu
Responded 13 Dec 2023
Greetings from The Palace Hotel! Thank you for taking the time to rate our service 5 and to share with us your review. Your feedback is certainly important to us. We look forward to welcoming you back anytime soon! Thank you once again for your feedback and support.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We just had 1 night at their Deluxe room, 2 days before Christmas. The check in was done smoothly although it was at their temporary reception. We were given the new room facing the pool. The room has a cozy feeling that made us feel comfortable and we were very happy with the soft mattress and beautiful room. We spent our days out but managed to enjoy their breakfast. It was delicious and the selection was just enough to satisfy our needs. We left our luggage on check out and went to Imago Shopping Mall. Easy to get grab. Will certainly come back to Palace Hotel for our next trip!
Read more
Date of stay: December 2022Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Palace Hotel Management, Guest Services / Front Office at The Palace Hotel Kota Kinabalu
Responded 17 Mar 2023
Hello, HBL010416 Greetings from The Palace Hotel Kota Kinabalu! Thank you so much for the review! It means a lot to us, to help and improve our service in the near future! We are glad that you have enjoyed your stay in our newly renovated deluxe room with us and our Kitchen Team would be so happy that you enjoyed the food! It is a pleasure to accommodate you during your stay. We are looking forward to hear you soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear sir/madam,
Greetings from The Palace Hotel Kota Kinabalu!
Kindly be informed that we do provide parking for free and we will be able to arrange for your motorcycle to be parked at a designated area as per your request. Please feel free to write to us if you need further assistance.
Thank you and have a pleasant day ahead!
No wild orangutans around Kota Kinabalu. You need to go east to Sandakan or beyond.
Yes, all rooms located at downstairs.
"If there's a event going on during your stay...you might having problem with parking."Read full review
"There is parking available so that is not a problem! I recommend trying out the gym for sure it’s so nice And steam sauna is lovely too"Read full review
…
PRICE RANGE
HK$374 - HK$538 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
palace hotel kota kinabalu
FORMERLY KNOWN AS
Th Hotel Kota Kinabalu
LOCATION
MalaysiaSabahWest Coast DivisionKota Kinabalu DistrictKota Kinabalu
NUMBER OF ROOMS
150
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingTHE PALACE HOTEL KOTA KINABALU - Updated 2024
Frequently Asked Questions about The Palace Hotel Kota Kinabalu
Which popular attractions are close to The Palace Hotel Kota Kinabalu?
Nearby attractions include Mamutik Island (0.3 km), Weston Wetland Park (0.4 km), and Sabah State Mosque (Masjid Negeri Sabah) (0.3 km).
What are some of the property amenities at The Palace Hotel Kota Kinabalu?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at The Palace Hotel Kota Kinabalu?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Palace Hotel Kota Kinabalu?
Yes, free parking is available to guests.
What are some restaurants close to The Palace Hotel Kota Kinabalu?
Conveniently located restaurants include Urban Kitchen, Welcome Seafood Restaurant, and Rooftop Bar & Grill.
Are there opportunities to exercise at The Palace Hotel Kota Kinabalu?
Yes, guests have access to a pool and a fitness centre during their stay.
Is The Palace Hotel Kota Kinabalu located near the city centre?
Yes, it is 0.8 km away from the centre of Kota Kinabalu.
Are any cleaning services offered at The Palace Hotel Kota Kinabalu?
Yes, dry cleaning and laundry service are offered to guests.
Does The Palace Hotel Kota Kinabalu offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Palace Hotel Kota Kinabalu?
The staff speaks multiple languages, including Chinese and Malay.
Are there any historical sites close to The Palace Hotel Kota Kinabalu?
Many travellers enjoy visiting Monsopiad Heritage Village (9.3 km).