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4.5
#26 of 122 hotels in Kota Kinabalu
Location
Cleanliness
Service
Value
Located in the heart of Kota Kinabalu, Malaysia, The LUMA Hotel prides itself on being the hotel that cares for KK the most,giving travelers an escape from the hustle and bustle of the city.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Stayed at The Luma hotel in their Palm Marvelous room in March 2022 during a recent business trip.
Location wise it's just across the street from Imago shopping mall so it's convenient if you needed to get anything quickly.
It's probably one of the most instagrammable hotel in KK. You'll find very nook and corner great for photo taking, but the place is not just designed for good photos, the furniture is actually comfortable to sit on.
It's a hotel I'd like to come back to for R&R after a long business meeting and I wouldn't want to go out because both the cafes and the restaurant offer great food and drinks too.
In terms of the room, it's designed for guests' comfort. There was a diffuser in the room with pre-filled water & essential oils so you could come back to a relaxing room after a long day.
Amenities such as an espresso machine, high-quality bathrobe, towels, and essential oils infused shampoo and conditioner are great for travelers looking for a comfortable stay away from home.
Verdict: I'd come back to The Luma again the next time I visit KK.
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Date of stay: March 2022
Rooms
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels
Responded 16 Jun 2022
Dear MineUae, Warm Greetings from The LUMA Hotel. Thank you so much for the wonderful review of the hotel. We are happy to know that you thoroughly enjoyed your stay here and so honored to receive these compliments regarding the location, hotel's design, food and beverage provided and room amenities. It was our utmost pleasure and we do our best to meet our guests' needs. Please do come back again in the near future as we will be very happy to have you here again! Till then, safe travels.
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This hotel is beautiful and thevlobby reception is beautiful. The room is very comfort, a mini fridge, coffee tea making facilities and even a coffee maker provided with two coffee capsules.Though the breakfast is not buffet, you have a choice from the 4 menus besides fresh fruits, bread, crossiants, coffee. The breakfast is good. The not so good point is if you drive you have to pay 30.00 parking fee to the hotel for parking in front of hotel and is 30 for a night but for parking at hotel base is 15.00 but they limit to 10 cars only
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Date of stay: May 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels
Responded 10 May 2023
Dear JUDYLEE2003, Warmest Greetings from The LUMA Hotel! Thank you very much for taking the time to share your experience with us through this review. We are thrilled to receive your kind compliments regarding the hotel's design, room amenities and breakfast. We deeply regret that we were unable to meet your expectations regarding the provision of a free car park. As our hotel's car park is managed by third-party service, which means that guests are required to pay for parking. However, our in-house guest can take advantage of a special discounted parking rate. Thank you for choosing The LUMA Hotel, and we look forward to welcoming you back soon.
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The only hotel in DesignHotelsTM group in Borneo island!
The lobby and room design, coffee, cocktail and food quality is probably the best you'll find in Sabah and its at par with Singapore standards.
The hotel doesn't just give you the environment of a design hotel, great coffee, bespoke cocktails, delicious food but it also offers true Sabahian hospitality that you will not experience anywhere else.
As soon as I arrived, one of the hotel owners personally came and greeted me and spend his time to give me a tour and explain the concept of the hotel and its design. The design of the hotel is influenced by different Sabahian landscapes and local craftsmanship depicted through contemporary means. Materials and craft is all sourced locally.
I had the chance to meet both the owners and their hospitality was unprecedented. They took their time to get to know me and introduce Sabah and its culture. Something that you will not experience at big chain hotels.
The LUMA is a brand new hotel group. There will always be room for improvement in their services. The willingness to improve is there and they listen if you have any complaints or needs.
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Date of stay: May 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels
Responded 16 Jun 2022
Dear Rhinorceros, Warm Greetings from The LUMA Hotel! Thank you for sharing your wonderful experience with us through this review. It was our pleasure to have you here with us during your recent visit and glad to know that you were pleased with our property and service. We look forward to welcoming you back again soon. Until we meet again, safe travels always.
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We stayed four nights spread in three different room types during our trip. I cannot recommend the cheapest rooms we had so much traffic noise coming through window. The other two rooms were great. The rooms are very clean and well maintained. There is a not so cheap but quite good coffee shop in the lobby. I can’t recommend the Italian upstairs. Nice security guards who were very helpful and friendly. Would be quite happy to stay here again if coming through Kota Kinabalu.
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Date of stay: July 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels
Responded 22 Jul 2024
Dear K9878CJjessiel, Warmest greetings from The LUMA Hotel. Thank you for your kind review of our hotel. We are delighted that you enjoyed the rooms you were staying at and our team's service. We can't wait to welcome you again in the future.
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Loved staying at Luma Hotel for a week. The artistic, striking and at the same time classy deco, the consistency of excellence seen across all details from service to a toothbrush, not to mention the cheesecake and coffee, all add to a true feeling of restorative leisure and pleasure. Home away from home experience. The staff was genuinely friendly and helpful, and you may even bump into the inspirational and creative owner and designer behind the Luma hotel in the lobby, it is truly a place with personal touch, one I will be always recommending to all visiting KK.
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Date of stay: February 2023
Rooms
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels
Responded 5 Feb 2023
Dear Storyteller532500, Warmest Greetings from The LUMA Hotel. Thank you for taking the time to share your experience with us through this review. We are pleased to know that you enjoyed your stay here. We truly appreciate your compliments regarding the design, customer service and amenities. Your comments are very much valued. We look forward to seeing your on your next trip to Kota Kinabalu. Until we meet again, safe travels always.
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Located just outside of the city center, 8 mins walking distance from the imago mall, this beautiful hotel is hidden in a commercial complex. This hotel is the best 4 star hotel I have ever stay in. Its compact but well equipped, clean and elegant. Beating 80% of the 5 stars hotels out there. I will be back !
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Date of stay: May 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels
Responded 4 May 2023
Dear Ronnie C, Warmest Greetings from The LUMA Hotel! Thank you for sharing your experience with us through this review. Your comments are much valued. We are pleased to know that you found value during your stay. We look forward to seeing you on your next trip to Kota Kinabalu. Until we meet again, safe travels always!
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Room was lovely, reminded me of Ruma Hotel in KL, but smaller version. Water pressure is very good, bed is very comfortable, love the stand alone bath tub. My room does not have any windows which I am aware of. But then we’re almost out all day. Tips - request for higher floors. Ours is 2nd flr so can hear a bit of noise and on top is d gym, always midnite i can hear stuff moving round, not sure if its d gym or restaurant being cleaned. But only for a short time. Staff is friendly & helpful. Fast on accomodating request. Wish d junior suite only have 1 big bed, instead of 2 and have the stand alone bath tub instead. Ours is the deluxe double room - only this room has the stand alone bath tub.
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Date of stay: July 2023Trip type: Travelled as a couple
Room Tip:Opt for higher floors, only deluxe double room has the stand alone bath tub but this room has no...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels
Responded 24 Jul 2023
Dear salvianam, Warmest Greetings from The LUMA Hotel! Thank you for taking the time to share your delightful experience with us through this review. We are thrilled to receive your kind words regarding the hotel's design, amenities and services. It is great to know that you like the bed and the stand alone bathtub which is only available in Palm Marvellous Bedroom. Thank you once again for choosing The LUMA Hotel, and we hope to welcome you back soon for another enjoyable stay!
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Its a new chic hotel in town, near to airport and the city.
The only comment i have is the parking charges, even for staying in guests. Hotel should consider waiving the charges for guest who is staying in.
There are few restaurants nearby the hotel as well which is convenient.
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Date of stay: March 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels
Responded 16 Jun 2022
Dear LJunJunC, Warm Greetings from The LUMA Hotel. Thank you so much for taking the time to share this review with us. Your feedback and comments regarding the car park charges are well noted and apologize on the inconvenience this has caused you. We look forward to having you back again in the near future. Until we meet again, safe travels always.
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Best 4 star hotel we’ve stayed at. The service was exceptional and so heartfelt. You could tell the hotel was new, everything was working so well. The gym was especially great and well equipped. The rooms were spacious, clean and gave us a ‘wow’ effect first time we entered. The location is what it is but gives you more bang for your buck, and with the Grab app it is like 1 € to the beach/city center. There are really nice restaurants next to the hotel as well.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels
Responded 14 Apr 2023
Dear emiliamarkkula, Warmest Greetings from The LUMA Hotel! Thank you very much for taking the time to share your wonderful review with us. We are thrilled to know that you had a wonderful stay with us. It is great to know that you are satisfied with our service, facilities and location. We truly appreciate your feedback and look forward to welcoming you back in the future.
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Amazing - really lovely contemporary design and sparkly clean everything! A perfect end to a couple of weeks travelling around Borneo. Facilities are also great - coffee shop, bar, etc - and it’s an easy and safe 10 minute walk from the city centre. Brilliant.
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Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels
Responded 8 Jan 2023
Dear Isabel M, Warmest Greetings from The LUMA Hotel. Thank you very much for sharing your experience with us here. We are happy to read that you enjoyed your stay and truly appreciate your compliments regarding the hotel's design, cleanliness and the strategic location. We look forward to seeing you on your next trip to Kota Kinabalu. Till then, safe travels.
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Dear ailicec446, please be informed that our hotel offers laundry services for a fee. However, we do not provide washing machine and dryer facilities on the property.
Greetings! Yes, we do have hotel private parking with a surcharge of RM15/Day Our Parking lot are limited, and subject to availability. However, if our parking lot are full, no worries, just across the road there are public parking with RM3/entry. Thanks you.
Greetings! Yes, the nearest golf club with our hotel is Sutera Harbour Golf And Country Club. It is only 1.1km away from the hotel and if you take grab will only cost you RM5-6 depend on the traffic jam. Thank you.
Greetings! the distance from our hotel to the Marina Jetty/Sutera Harbour is only 5min. If you take Grab it will only cost you RM5-7. You may enjoy a safe and comfortable boat transfer service between Kota Kinabalu's Sutera Marina Harbour Jetty and any islands in Tunku Abdul Rahman Park (TARP Islands) - Manukan, Sapi & Mamutik Island.
Thank you
Kuala Lumpur, Malaysia196 contributions103 helpful votes
"Bring a water bottle as the hotel provides water dispensers on every floor.
Quieter rooms overlook Sutera Avenue rather than the main road.
The hotel has no pool."
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