Gaya Centre Hotel
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About
Finding an ideal family-friendly hotel in Kota Kinabalu does not have to be difficult. Welcome to Gaya Centre Hotel, a nice option for travellers like you.
Rooms at Gaya Centre Hotel provide a flat screen TV, air conditioning, and a minibar, and guests can stay connected with free wifi.
In addition, while staying at Gaya Centre Hotel guests have access to 24 hour front desk, a concierge, and room service. You can also enjoy an on-site restaurant.
For those interested in checking out popular landmarks while visiting Kota Kinabalu, Gaya Centre Hotel is located a short distance from Marlin Statue (0.2 mi) and I Love KK (0.2 mi).
While visiting Kota Kinabalu, you may want to try some oyster at one of the nearby restaurants, such as Welcome Seafood Restaurant, Suang Tain Seafood Restaurant, or Fatty Kee.
Looking to explore? Then look no further than Kota Kinabalu City Mosque (0.2 mi), which is a popular Kota Kinabalu attraction – and it is conveniently located within walking distance of the hotel.
Gaya Centre Hotel puts the best of Kota Kinabalu at your fingertips, making your stay both relaxing and enjoyable.
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The FO manager, showed her anger to her staff while we were at counter seek for help.
Special thanks to Earl,Kak Bibah and Olivia for their sincere to help us while we stayed thre.
We specifically came to Kota Kinabalu to see the orangutans. We found the Shangrila Resort with the orangutan sanctuary not value for money as there were only 2 small orangutans up the tree. We paid 300 ringgits or 100 Australian dollars for 2 people including entrance fees & minibus.
Restaurant tip:
The Upperstar cafe across the road from the hotel was very cheap, and very very busy at lunchtime.
We arrived in the night at the hotel and was welcomed by their staff who would open the doors for you. At the front desk, I again repeated my request for a queen bed room which the staff acknolwedged and gave us our room key. We went up, flashed our key and opened the door to a twin bedded room. We immediately went back down with all our luggage to inform them that it was a twin bed instead of a queen. The front desk never apologised and just changed the room. This time it was a queen bed room but somehow there was the stench of drainage from the toilet. Sick of moving rooms once more, we just let it be and hoped for the stench to dissipate after time. That never happened and we endured the stinking toilet for 4 nights.
Wifi was only available in the lobby and is very slow. There was one night when we wanted to make a dinner reservation at a restaurant. My husband approached one female staff at the front desk for help and was told that they do not make reservations as they didn't have the restaurant number. Full stop. We then searched for the number on the ipad and went back to ask them to help with the reservation. The same female staff told him to go to our room to make this call ourselves. Unable to believe the response he got from the front desk, I went with him and addressed all 3 staff there just to make sure I understand correctly that this hotel does not help guests make restaurant reservations as a service and that I were to incur the cost of a call charge from my room to do it. One male staff who appeared to be the senior one was surprised that the female staff would have given such a response to us and graciously said they do assist with this and that I could call from my room too and there will be no charge as there is a problem with their system. So I asked, if there was no problem with the system, I would incur the charge then? He was unable to answer and quickly said, yes, we can make a reservation for you. This is the first time I have experienced a refusal to help from any hotel front desk.
Location wise, it is very close ( 10 min walk) to Jesselton Jetty which will be convenient for scuba divers. We also dived with Diverse Borneo which was right at the back of the hotel too. Suria Sabah shopping centre was terribly disappointing as I somehow had a replica of Suria KLCC in mind. They are both worlds apart. Shopping is dismal and food choices are few.The food court served really bad food and we could not eat the 3 different dishes we ordered. Food along Gaya Street was better. There are also many good ones along the waterfront and at Sedco Complex. It is also easy to walk to the markets from the hotel. The other shopping centre next to the hotel is Wisma Merdeka which was very similar to Lot 10 in KL.
Breakfast at the hotel was pretty good and as per most of the reviews, the view of the sea from the cafe is very nice. The western dishes of the breakfast stay the same every day. The asian dishes change daily. Breakfast was included in our room rate so it was pretty good value. Service at the G Cafe was great and their staff always smiled and were ready to help. If only the front desk took some lessons from them.
I will probably not stay at this hotel again and I do hope that my mediocre experience with them is a one off as it seems the other travellers seem to have it better than me!
I was in KK from 25-27 September in a group of 13 persons. I have booked 5 rooms - 2 studio, 2 deluxe & 1 standard for the first night in Gaya Center Hotel 3 month before the travel date. Initially I was thinking to stay only for the first night & move to a beach resort for the 2nd night, but because we need to be out for the whole day on the 2nd day & no time for the move, as a result I have made another booking about 3 weeks before the travel date with 2 studio & 3 superior rooms to extend our stay from 26-27 September.
On the first day, we reached hotel at about 10am in the morning, because of the unavailable room for check-in, we left our luggage with the hotel & went for our activities for the day. We came back to the hotel about 3pm for check-in, a very well-mannered lady (couldn’t remember the name) was servicing us & upgraded the 2 deluxe rooms to 2 studio rooms for us upon our request. Meaning to say we have 4 studios rooms for the first & 2nd night, the remaining 1 standard room for the first night will need to move to a superior room for the 2nd night. Before checking in, we have reconfirmed & very sure that we don’t need to move room (for the 2 upgraded rooms) as the rooms were reserved to be stayed for a few my uncles & aunties where they’re not convenient to be moved.
Everything seems OK after we checked-in, on the first night itself we noticed the breakfast voucher for the 2nd day was not given, so we got to the reception counter & asked for it, one of the staff there was asking us to collect it tomorrow. While we were talking the staff, we saw the assistant manager, Verolian Intah was scolding one of his staff in front of us, at that moment, it gave us a very bad impression to this person although I didn’t know what happened in between them but to me, he shouldn’t do this in front of customers. Anyway, we didn’t really bother as our objective is to get the breakfast voucher for 2nd day.
On the 2nd day morning, we came to the counter to have the room key for our superior room. The assistant manager was asking us to move out from the 2 studio rooms as well to the superior room. I was explaining to him we have got upgraded to studio rooms for 2 nights, we need to only move one room, from the standard to superior. He refused listening to us & he made a call to the lady that checked-in for us, he talked to the lady on the phone & he refused listening to her as well. I have also requested to talk to the lady on the phone & we have the same understanding, it’s him that didn’t want to listen to both of us & the lady, he said he will just followed whatever in our booking voucher from agoda.com, he didn’t want care what was agreed earlier. No matter how many times we explained to him also he refused to listen & understand. He was getting rude while talking to us & finally he decided to let us continue staying in the 2 studio rooms, but he said he didn’t want to care what was communicated earlier by the lady & he assumed the lady made a mistake & communicated wrongly to us, the lady has to be responsible for it. Again the staff been scolded that didn’t issue us the breakfast voucher immediately after we end our conversation. Sigh… what’s a disqualified manager that embarrass the hotel.
In fact, I felt that he is not qualified being a manager at the first place. It’s not the matter that who has made the mistake. We should find a way to compromise & if he behaves politely while talking to us, I believe we will definitely agree to move our rooms since we have already enjoy the first night in studio room. The attitude, civility, behavior & even a smiling face are not able to see from his face. I hope that the hotel will take this seriously & look into the issue. I don’t hope that we have put the lady into a difficult situation because of this.
This is certainly a good hotel to stay on, very good location, clean & it’s near to the jetty. Don’t let this person to discomfit the hotel & I think the staffs are struggling working under the management of Verolian Intah too.
"Better ask for room with sea facing view because you will get a chance to enjoy eye catching view just like i've experienced before."Read full review
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