Gaya Centre Hotel

Gaya Centre Hotel

Jalan Tun Fuad Stephens PO Box 13751, Kota Kinabalu 88843 Malaysia
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Panorama of the Deluxe Twin Room at the Gaya Centre Hotel
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Room & Suite (200)

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Avg. HK$241 /night, 10/4 - 10/5
HK$280
per night
HK$237
per night
HK$194
per night

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About

3.5
#27 of 122 hotels in Kota Kinabalu
4.5 of 5 bubbles
Location
3.9 of 5 bubbles
Cleanliness
3.8 of 5 bubbles
Service
4.1 of 5 bubbles
Value

Finding an ideal family-friendly hotel in Kota Kinabalu does not have to be difficult. Welcome to Gaya Centre Hotel, a nice option for travellers like you.

Rooms at Gaya Centre Hotel provide a flat screen TV, air conditioning, and a minibar, and guests can stay connected with free wifi.

In addition, while staying at Gaya Centre Hotel guests have access to 24 hour front desk, a concierge, and room service. You can also enjoy an on-site restaurant.

For those interested in checking out popular landmarks while visiting Kota Kinabalu, Gaya Centre Hotel is located a short distance from Marlin Statue (0.2 mi) and I Love KK (0.2 mi).

While visiting Kota Kinabalu, you may want to try some oyster at one of the nearby restaurants, such as Welcome Seafood Restaurant, Suang Tain Seafood Restaurant, or Fatty Kee.

Looking to explore? Then look no further than Kota Kinabalu City Mosque (0.2 mi), which is a popular Kota Kinabalu attraction – and it is conveniently located within walking distance of the hotel.

Gaya Centre Hotel puts the best of Kota Kinabalu at your fingertips, making your stay both relaxing and enjoyable.

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Property amenities
Free High Speed Internet (WiFi)
Coffee shop
Business Centre with Internet Access
Meeting rooms
Baggage storage
Concierge
24-hour front desk
Dry cleaning
Wifi
Restaurant
Breakfast buffet
Snack bar
Gift shop
Newspaper
Non-smoking hotel
Shops
Laundry service
Room features
Air conditioning
Desk
Room service
Safe
Coffee / tea maker
Flatscreen TV
Bath / shower
Complimentary toiletries
Telephone
Bottled water
Iron
Hair dryer
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Classic
Harbour View
Languages Spoken
English, Chinese, Malay

Location

Jalan Tun Fuad Stephens PO Box 13751, Kota Kinabalu 88843 Malaysia
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 95 out of 100
95
Kota Kinabalu Airport
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Detailed Reviews
Sightsee10838812798 wrote a review Sept 2023
3.0 of 5 bubbles
Poor service from FO Manager, she must thanked to her kindhearted staffs that gave tiptop service to us during 5 nights stayed thre.Because of their great service, we didnt check out on the second day.

The FO manager, showed her anger to her staff while we were at counter seek for help.

Special thanks to Earl,Kak Bibah and Olivia for their sincere to help us while we stayed thre.
Read more
Date of stay: August 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PCzns wrote a review Aug 2023
Penang Island, Malaysia
4.0 of 5 bubbles
The hotel was good and the staff friendly. I do think, however, that thr breakfast menu could be improved. As a westerner, I did not really fine the selection suited me while it was fully enjoyed by my Asian ralatives.
Read more
Date of stay: August 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Be sure to find out any extra costs for orders at breakfast,
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
muddy39 wrote a review Apr 2011
Gold Coast, Australia
4.0 of 5 bubbles
My wife & I stayed here as a honeymoon couple for 5 nights. They upgraded us to a very lovely room. The room is a little bit small & a little bit over furnished for the size of the room, i.e., 2 large chairs & a corner round table. The hotel is newly refurbished from an office building to a hotel. The hotel & rooms are modern & very clean. There's coffee & tea facilities, no swimming pool though but have sweeping views of the sea. It's centrally located & walking distance to shops & markets & outdoor eating. The breakfast buffet mainly caters for Malay food but talking to the front office supervisor - Ms Marina Malagayo relating to our breakfast food problems, she spoke to the breakfast supervisor - Mr Ahmad Sukop. From then on, he greeted us & said whatever we want to be cooked, he will arrange. We favorably recommend this hotel as an excellent hotel.
We specifically came to Kota Kinabalu to see the orangutans. We found the Shangrila Resort with the orangutan sanctuary not value for money as there were only 2 small orangutans up the tree. We paid 300 ringgits or 100 Australian dollars for 2 people including entrance fees & minibus.
Read more
Date of stay: March 2011
5.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
kengsoon wrote a review Sept 2023
penang
5.0 of 5 bubbles
Well maintained hotel though it is older compared with the newer ones at Kota Kinabalu. One advantage is that it is situated right next to the shopping area and close to some attractions in KK. Staffs were friendly. Check-in and check-out process were hassle free. However, I find that the breakfast was not so good. Not many variety or options. Hardly any options for vegetarians. I would stay again in this hotel, but not for its breakfast.
Read more
Date of stay: August 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
chooky47 wrote a review May 2013
Perth Western Australia
4.0 of 5 bubbles
My husband and I have just returned from Kota Kinabalu in Sabah. We stayed at the Gaya Centre Hotel which was very central. The staff were excellent, so friendly and helpful. The downside of this hotel was the condition of the carpet in the room. It was very badly stained, as was the upholstery on the furniture. The mould in the shower was also very bad. A little bit of elbow grease would have removed it I`m sure. Breakfast was average, but okay.
Restaurant tip:
The Upperstar cafe across the road from the hotel was very cheap, and very very busy at lunchtime.
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Date of stay: April 2013
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
june l wrote a review Oct 2012
Singapore
3.0 of 5 bubbles
I had pretty high expectations after so many glowing reviews of the hotel when we were planning where to stay and booked the Gaya Centre hotel. The rooms looked decent in the pictures and the price was very affordable. Upon making room booking, I requested for a queen bed room and was told that they cannot guarantee it as it was based on availability. This was a little puzzling as it was a full prepayment and hence a confirmed room booking. Nevertheless, they said they would put in this request for me.

We arrived in the night at the hotel and was welcomed by their staff who would open the doors for you. At the front desk, I again repeated my request for a queen bed room which the staff acknolwedged and gave us our room key. We went up, flashed our key and opened the door to a twin bedded room. We immediately went back down with all our luggage to inform them that it was a twin bed instead of a queen. The front desk never apologised and just changed the room. This time it was a queen bed room but somehow there was the stench of drainage from the toilet. Sick of moving rooms once more, we just let it be and hoped for the stench to dissipate after time. That never happened and we endured the stinking toilet for 4 nights.

Wifi was only available in the lobby and is very slow. There was one night when we wanted to make a dinner reservation at a restaurant. My husband approached one female staff at the front desk for help and was told that they do not make reservations as they didn't have the restaurant number. Full stop. We then searched for the number on the ipad and went back to ask them to help with the reservation. The same female staff told him to go to our room to make this call ourselves. Unable to believe the response he got from the front desk, I went with him and addressed all 3 staff there just to make sure I understand correctly that this hotel does not help guests make restaurant reservations as a service and that I were to incur the cost of a call charge from my room to do it. One male staff who appeared to be the senior one was surprised that the female staff would have given such a response to us and graciously said they do assist with this and that I could call from my room too and there will be no charge as there is a problem with their system. So I asked, if there was no problem with the system, I would incur the charge then? He was unable to answer and quickly said, yes, we can make a reservation for you. This is the first time I have experienced a refusal to help from any hotel front desk.

Location wise, it is very close ( 10 min walk) to Jesselton Jetty which will be convenient for scuba divers. We also dived with Diverse Borneo which was right at the back of the hotel too. Suria Sabah shopping centre was terribly disappointing as I somehow had a replica of Suria KLCC in mind. They are both worlds apart. Shopping is dismal and food choices are few.The food court served really bad food and we could not eat the 3 different dishes we ordered. Food along Gaya Street was better. There are also many good ones along the waterfront and at Sedco Complex. It is also easy to walk to the markets from the hotel. The other shopping centre next to the hotel is Wisma Merdeka which was very similar to Lot 10 in KL.

Breakfast at the hotel was pretty good and as per most of the reviews, the view of the sea from the cafe is very nice. The western dishes of the breakfast stay the same every day. The asian dishes change daily. Breakfast was included in our room rate so it was pretty good value. Service at the G Cafe was great and their staff always smiled and were ready to help. If only the front desk took some lessons from them.

I will probably not stay at this hotel again and I do hope that my mediocre experience with them is a one off as it seems the other travellers seem to have it better than me!
Read more
Date of stay: October 2012
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled with friends
Room Tip: Try to avoid room 1219 unless you don't mind the constant drainage stench.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dylan L wrote a review Sept 2012
Singapore, Singapore
5.0 of 5 bubbles
Have stayed at the Gaya Centre Hotel on 2 occasions in the past year and i am already planning my next stay there in a couple months. I must say that the price we paid for the rooms, what we ended up getting was way beyond expectations. The rooms were comfy, spacious and clean. Have always taken the Deluxe rooms on the 12th floor as the view of the islands and the sea (especially at sunset) is simply breathtaking! Service has always been prompt, the breakfast included is adequate and a great way to start the day before taking the short 5min walk over to Jesselton Jetty if your plans for the day is to go to the islands in the Tunku Abdul Rahman Marine Park. Wisma Sabah ( where most Tour agencies, a few car rental companies and the very amazing Diverse Borneo dive operator is situated) is just right next door, and so is the new 'Megamall' Suria Sabah. Gaya Street and lots of food stores is just right across the street. Basically, everything interesting in the city is within walking distance, and that, with the amazing views from the room, is what i love most about staying here. I work in the hospitality business and have travelled to Sabah countless times and this will be my permanant place to stay for the forseeable future whenever i'm in KK.
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Date of stay: July 2012
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SPChin wrote a review Sept 2011
Kuala Lumpur, Malaysia
3.0 of 5 bubbles
If the story is too long to read on, just be reminded that avoid dealing with the assistant manager name Verolian Intah for any other matters. Eg, check-in, check-out, collect breakfast voucher or etc. It might ruin your holiday mood if you do so. He is the worst manager that embarrasses the hotel.

I was in KK from 25-27 September in a group of 13 persons. I have booked 5 rooms - 2 studio, 2 deluxe & 1 standard for the first night in Gaya Center Hotel 3 month before the travel date. Initially I was thinking to stay only for the first night & move to a beach resort for the 2nd night, but because we need to be out for the whole day on the 2nd day & no time for the move, as a result I have made another booking about 3 weeks before the travel date with 2 studio & 3 superior rooms to extend our stay from 26-27 September.

On the first day, we reached hotel at about 10am in the morning, because of the unavailable room for check-in, we left our luggage with the hotel & went for our activities for the day. We came back to the hotel about 3pm for check-in, a very well-mannered lady (couldn’t remember the name) was servicing us & upgraded the 2 deluxe rooms to 2 studio rooms for us upon our request. Meaning to say we have 4 studios rooms for the first & 2nd night, the remaining 1 standard room for the first night will need to move to a superior room for the 2nd night. Before checking in, we have reconfirmed & very sure that we don’t need to move room (for the 2 upgraded rooms) as the rooms were reserved to be stayed for a few my uncles & aunties where they’re not convenient to be moved.

Everything seems OK after we checked-in, on the first night itself we noticed the breakfast voucher for the 2nd day was not given, so we got to the reception counter & asked for it, one of the staff there was asking us to collect it tomorrow. While we were talking the staff, we saw the assistant manager, Verolian Intah was scolding one of his staff in front of us, at that moment, it gave us a very bad impression to this person although I didn’t know what happened in between them but to me, he shouldn’t do this in front of customers. Anyway, we didn’t really bother as our objective is to get the breakfast voucher for 2nd day.

On the 2nd day morning, we came to the counter to have the room key for our superior room. The assistant manager was asking us to move out from the 2 studio rooms as well to the superior room. I was explaining to him we have got upgraded to studio rooms for 2 nights, we need to only move one room, from the standard to superior. He refused listening to us & he made a call to the lady that checked-in for us, he talked to the lady on the phone & he refused listening to her as well. I have also requested to talk to the lady on the phone & we have the same understanding, it’s him that didn’t want to listen to both of us & the lady, he said he will just followed whatever in our booking voucher from agoda.com, he didn’t want care what was agreed earlier. No matter how many times we explained to him also he refused to listen & understand. He was getting rude while talking to us & finally he decided to let us continue staying in the 2 studio rooms, but he said he didn’t want to care what was communicated earlier by the lady & he assumed the lady made a mistake & communicated wrongly to us, the lady has to be responsible for it. Again the staff been scolded that didn’t issue us the breakfast voucher immediately after we end our conversation. Sigh… what’s a disqualified manager that embarrass the hotel.

In fact, I felt that he is not qualified being a manager at the first place. It’s not the matter that who has made the mistake. We should find a way to compromise & if he behaves politely while talking to us, I believe we will definitely agree to move our rooms since we have already enjoy the first night in studio room. The attitude, civility, behavior & even a smiling face are not able to see from his face. I hope that the hotel will take this seriously & look into the issue. I don’t hope that we have put the lady into a difficult situation because of this.
This is certainly a good hotel to stay on, very good location, clean & it’s near to the jetty. Don’t let this person to discomfit the hotel & I think the staffs are struggling working under the management of Verolian Intah too.
Read more
Date of stay: September 2011
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: Higher floor with sea view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ibrahim D wrote a review Mar 2018
Kota Kinabalu, Malaysia
5.0 of 5 bubbles
I visited this hotel and was there for one week for a training event and my stay was beyond awesome and the customer service especially in the restaurant was the very best. I high recommend them. The food was very delicious and the parking attendant was so nice and helpful. I can only say one thing... we all know that it is true that if you don't take care of your customers somebody else will... as a customer of the Gaya Center Hotel I can say that I was very pleased with their level of care... thank you
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Date of stay: March 2018Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Susan J wrote a review Oct 2014
Wellington, New Zealand
1.0 of 5 bubbles
There really is NOTHING positive to say about this hotel! It is a total S*** hole! I have no idea of the price, but it must be cheap! We were put here by Malaysia Airlines after our flight from Tawau to Kota Kinabalu was so late we missed our connecting Dragon Air flight from KK to Hong Kong. The on duty female manager was very rude. The hotel is dilapidated and the rooms are severely worn and extremely smelly. The windows are locked and the staff will not give us the key or unlock them for us... For security and guest safety reasons (2nd floor room!)... And weather reasons (it's raining). Room 216 is very noisy!
Read more
Date of stay: October 2014
1.0 of 5 bubblesRooms
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: Room 216 is horrible and smelly with a tiny smelly bathroom and windows that are locked!!! The...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
maneh asked a question Sept 2017
Butterworth, Malaysia235 contributions59 helpful votes
is the family room have sea view?
Answer from WilbertWPH
Singapore, Singapore34 contributions8 helpful votes
Hotel room have 2 facing -one facing the South China sea, while the other faces the town and hill. The sea view is magnificent, if you're able to get one that sees the setting sun.
Answer from Vivian W
Flat Bush, New Zealand24 contributions2 helpful votes
Yes, definitely
Answer from Darion D
Manila, Philippines431 contributions185 helpful votes
Hi! Yes, however with a fee. Below rates were quoted to me last July 24, 2016 which we also availed of. AIRPORT TRANSFER PER CAR PER WAY. PAX 1 – 4 - 7AM – 9PM - MYR30nett PAX 5 – 8 - 7AM – 9PM - MYR60nett PAX 1 - 8 - 9PM – 7AM - MYR80nett You may also email them (refer to their website). They are quick to respond. Hope these will help you.
kimberlyhhajaja asked a question Aug 2016
Sandakan, Malaysia
18 years old can check-in or not ?
kimberlyhhajaja asked a question Aug 2016
Sandakan, Malaysia
18 years old can check-in in this hotel ?
Answer from ridzadli
Kuala Lumpur, Malaysia129 contributions26 helpful votes
Shouldn't be a problem. I've seen young travellers.
PCzns wrote a tip Aug 2023
Penang Island, Malaysia75 contributions36 helpful votes
4.0 of 5 bubbles
"Be sure to find out any extra costs for orders at breakfast,"
Read full review
adikeshavan wrote a tip Nov 2018
Indore, India105 contributions22 helpful votes
2.0 of 5 bubbles
"look for sea facing rooms, only 2 on each row is only available"
Read full review
Rohan F wrote a tip Jun 2018
Singapore, Singapore14 contributions15 helpful votes
4.0 of 5 bubbles
"good location"
Read full review
darleen_h wrote a tip Apr 2018
Kuala Lumpur, Malaysia63 contributions17 helpful votes
4.0 of 5 bubbles
"higher floors if you prefer to see seaview"
Read full review
EthanHuntNeo wrote a tip Oct 2017
Kota Kinabalu, Malaysia102 contributions48 helpful votes
5.0 of 5 bubbles
"Better ask for room with sea facing view because you will get a chance to enjoy eye catching view just like i've experienced before."
Read full review
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PRICE RANGE
HK$194 - HK$326 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSabahWest Coast DivisionKota Kinabalu DistrictKota Kinabalu
NUMBER OF ROOMS
260
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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GAYA CENTRE HOTEL

Frequently Asked Questions about Gaya Centre Hotel
Which popular attractions are close to Gaya Centre Hotel?
Nearby attractions include Suria Sabah (0.1 km), Signal Hill Observatory Platform (0.3 km), and I Love KK (0.3 km).
What are some of the property amenities at Gaya Centre Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and breakfast buffet.
Which room amenities are available at Gaya Centre Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Gaya Centre Hotel?
Guests can enjoy an on-site restaurant and a snack bar during their stay.
What are some restaurants close to Gaya Centre Hotel?
Conveniently located restaurants include El Centro, Chilli Vanilla, and Little Italy @ Capital.
Is Gaya Centre Hotel located near the city centre?
Yes, it is 0.9 km away from the centre of Kota Kinabalu.
Are any cleaning services offered at Gaya Centre Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Gaya Centre Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Gaya Centre Hotel?
The staff speaks multiple languages, including English, Chinese, and Malay.
Are there any historical sites close to Gaya Centre Hotel?
Many travellers enjoy visiting Monsopiad Heritage Village (10.8 km).
Does Gaya Centre Hotel have any great views?
Yes, guests often enjoy the ocean view available here.
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