Mercure Kota Kinabalu City Centre
Mercure Kota Kinabalu City Centre
41 Jalan Gaya, Kota Kinabalu 88000 Malaysia
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Avg. HK$452 /night, 9/11 - 9/12
HK$554
per night
HK$464
per night
HK$374
per night
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3.5
#31 of 122 hotels in Kota KinabaluLocation
Cleanliness
Service
Value
Located in Kota Kinabalu, the capital city of Sabah, Mercure Kota Kinabalu City Centre is within walking distance from Central Business District, shopping malls, banks, Gaya Street Sunday Market, restaurants and the historical Jesselton Point Waterfront. It also has easy access to the new convention centre. In addition, the hotel is only 15 minutes by car from Kota Kinabalu International Airport. Kota Kinabalu is known for its exotic history, beautiful beaches, islands, coral reefs and strategic location with an excellent range of adventure activities and world-class facilities.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Tennis court offsite
Car hire
Business Centre with Internet Access
Wifi
Pool / beach towels
Rooftop pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Conference facilities
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Room service
Safe
Bottled water
Flatscreen TV
Bath / shower
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Mid-range
Great View
Languages Spoken
English, Malay
Location
41 Jalan Gaya, Kota Kinabalu 88000 Malaysia
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 91 out of 100
91
Kota Kinabalu Airport
6.2 km•
See all flights
Car Hire
60 Restaurants
within 0.5 kilometers
352Reviews13Q+A45Room tips
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Detailed Reviews
The hotel is very well located for Jesselton Pier which is the departure point for boat and diving trips. It is also very good for restaurants in the area.
Our room was smart, clean and comportable but we were not very impressed with the style of bathroom which had a toilet directly off the bedroom with a part door - not very private.
The pool on the roof is excellent with a great view of the bay. Unfortunately our time there was ruined by loud intrusive music - totally unnecessary.
Our room was smart, clean and comportable but we were not very impressed with the style of bathroom which had a toilet directly off the bedroom with a part door - not very private.
The pool on the roof is excellent with a great view of the bay. Unfortunately our time there was ruined by loud intrusive music - totally unnecessary.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercure Kota Kinabalu City Centre, Other at Mercure Kota Kinabalu City Centre
Responded 25 Mar 2020
Dear David C, Thank you for staying at Mercure Kota Kinabalu City Centre. It is wonderful to learn that our strategic location has bring you convenient access to the surrounding. While we are delighted to read that you enjoyed our rooftop pool, we truly regret on your unpleasant experience with the intrusive music. Rest assured we have highlighted this matter to the respective department to improve these inadequacies. We hope you believe that we value your comments and will take the necessary measures to improve. Once again, thank you for choosing Mercure Kota Kinabalu and we sincerely hope that this experience does not keep you from staying with us again. Sincerely, The Mercure Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Went in March 2020. We booked 2 superior king rooms.
Disclaimer, I'm used to staying at budget hotels/hostels
Pros
Location was perfect, small 'supermarket' within walking distance, jetty/suria Sabah/jesselton point all walkable.
Bed was comfy, room spacious
Pool was excellent with an amazing view and chilled rooftop bar.
Cons
1. Parking was a nightmare. They offer free multilevel(elevator) carpark at the back of the hotel, the system kept on crashing and it took us more than 20minutes to get our car(twice), missed the sunset due to this.
2. Hot water was non existent on the first day, had to wait more than 10 minutes leaving the water on to even get lukewarm water. Complained to the front desk, they said, it is normal. Okay great.
3. Toilet design very weird, I imagine it would be difficult for a large sized person to use the toilet bowl comfortably.
4. Not enough lighting in the room(seriously need to add more lights), very dark even in the morning as the 'view' was the opposite room
5. This was the most unacceptable part. The RMO was implemented on the 18th of March, we had a room reserved and paid for on the 21st of March 2020. Even up to the 19th, we were not informed via email or phone, and we had to call them. Mercure hotel just told us, "Oh we are not accepting check in, and your check in is cancelled". They could have at least called/emailed to let us know. Was very disappointed and was almost stranded at the last minute due to this.
Disclaimer, I'm used to staying at budget hotels/hostels
Pros
Location was perfect, small 'supermarket' within walking distance, jetty/suria Sabah/jesselton point all walkable.
Bed was comfy, room spacious
Pool was excellent with an amazing view and chilled rooftop bar.
Cons
1. Parking was a nightmare. They offer free multilevel(elevator) carpark at the back of the hotel, the system kept on crashing and it took us more than 20minutes to get our car(twice), missed the sunset due to this.
2. Hot water was non existent on the first day, had to wait more than 10 minutes leaving the water on to even get lukewarm water. Complained to the front desk, they said, it is normal. Okay great.
3. Toilet design very weird, I imagine it would be difficult for a large sized person to use the toilet bowl comfortably.
4. Not enough lighting in the room(seriously need to add more lights), very dark even in the morning as the 'view' was the opposite room
5. This was the most unacceptable part. The RMO was implemented on the 18th of March, we had a room reserved and paid for on the 21st of March 2020. Even up to the 19th, we were not informed via email or phone, and we had to call them. Mercure hotel just told us, "Oh we are not accepting check in, and your check in is cancelled". They could have at least called/emailed to let us know. Was very disappointed and was almost stranded at the last minute due to this.
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Date of stay: March 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercure Kota Kinabalu City Centre, Other at Mercure Kota Kinabalu City Centre
Responded 20 Apr 2020
Dear ShawnPaul91, Thank you for staying with Mercure Kota Kinabalu City Centre. We truly appreciate you for taking your personal time to write us a review. We are completely agree with you on the ideal location of the hotel as well as our rooftop ambience, which is a wonderful spot to witness the incredible view of Kota Kinabalu City. In Mercure, we always strive to provide the best possible visit experience of our guest during their travels. However, we truly regret the short fall in meeting your expectation in some aspect. Rest assured that your feedback has been shared to the respective departments for improvement measures. Once again, thank you for your time in sharing us your stay experience. We hope you to know that your feedback is important for us as it allow us to monitor our service quality and consistency. We sincerely hope that this experience will not keep you from staying with us again and hoping to have the opportunity to restore the confidence with Mercure Kota Kinabalu City Centre. Sincerely, The Mercure Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for one night before Malaysia Day. There weren’t that many guests but I think they placed most of their guests on one floor as I heard doors being slammed from inside the room.
The queen sized room was cozy but the placement of the toilet was weird as it was separated from the shower and it’s not totally enclosed. If you’re by yourself, it’s fine but totally embarrassing if you’re with friends as they can hear everything.
I’d have to say that the best service came from the manager and room service personnel at the rooftop bar. My friend and I bought a bottle of wine but forgot to buy a wine opener...I called room service and a really nice fellow said he would bring the bottle upstairs to remove the cork. After some time, we heard the doorbell and found out that the bar manager was at the door to personally remove the cork and they also lent some wineglasses for us to use. So kind of them!
Loved the location of the hotel as it’s nearby Suria and some decent shops.
The queen sized room was cozy but the placement of the toilet was weird as it was separated from the shower and it’s not totally enclosed. If you’re by yourself, it’s fine but totally embarrassing if you’re with friends as they can hear everything.
I’d have to say that the best service came from the manager and room service personnel at the rooftop bar. My friend and I bought a bottle of wine but forgot to buy a wine opener...I called room service and a really nice fellow said he would bring the bottle upstairs to remove the cork. After some time, we heard the doorbell and found out that the bar manager was at the door to personally remove the cork and they also lent some wineglasses for us to use. So kind of them!
Loved the location of the hotel as it’s nearby Suria and some decent shops.
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercure Kota Kinabalu City Centre, Other at Mercure Kota Kinabalu City Centre
Responded 3 Dec 2020
Dear nivhana, First and foremost, thank you for choosing Mercure Kota Kinabalu City Centre as your preferred stay in Kota Kinabalu. We truly appreciate for taking your personal time to share us your genuine feedback. It was wonderful to learnt that our strategic location had made your trip more convenient. While we are delighted to know that our service and hospitality has provided you with a wonderful expression, it was with regret to know that you are not fully satisfy with some aspect of the room conditions. Rest assured that your feedback had cascaded to related department and taking appropriate measures to improve. Last but not least, thank you again for the kind feedback. We definitely look forward to welcome you back to Mercure Kota Kinabalu City Centre with an improved staying experience. Sincerely, The Mercure Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Compared to the other Mercure I have stayed at previously, this Mercure is underwhelming and probably worse off than an Ibis.
The hotel was old but in a central location. Do note that there is no hotel parking and the parking outside the hotel was public parking which is always full.
While the 1 bedroom suite I booked was for 2 adults and 1 kiddo, only 2 towels were provided throughout my 2 nites stay. The bottles of body wash and shampoo were also empty and it appeared that housekeeeping staff don’t bother to check or refill them.
The Accor group has changed from bottled water to filtered water tap but gauging from the quality of this hotel, we cannot help but wondered when was the filter last changed.
Breakfast was short of variety whereby they don’t even have hash brown which was rather unusual in Asia hotels.
The hotel was old but in a central location. Do note that there is no hotel parking and the parking outside the hotel was public parking which is always full.
While the 1 bedroom suite I booked was for 2 adults and 1 kiddo, only 2 towels were provided throughout my 2 nites stay. The bottles of body wash and shampoo were also empty and it appeared that housekeeeping staff don’t bother to check or refill them.
The Accor group has changed from bottled water to filtered water tap but gauging from the quality of this hotel, we cannot help but wondered when was the filter last changed.
Breakfast was short of variety whereby they don’t even have hash brown which was rather unusual in Asia hotels.
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Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mercure's location is extremely convenient - a short walk from Jesselton Point jetty, Jesselton Duty Free mall and Suria Sabah mall. Gaya Street is less than 10 minutes walk away too. The room is comfortable, but the bathroom is quite old. Shower leaks through the gap in the glass door.
Soundproofing between rooms is not good - could hear the room next door talking at night.
Breakfast spread is OK, a mixture of Asian and Western options. Aircon at the breakfast area was not working,so they put fans.
Rooftop pool is small but has a nice view. Rooftop bar... Is quite dead. You can enjoy a tea for RM10 with the view of Jesselton Pier, but they need to improve the decor.
Driveway has no roof, so you will get soaked if it's raining. Staff are friendly.
Soundproofing between rooms is not good - could hear the room next door talking at night.
Breakfast spread is OK, a mixture of Asian and Western options. Aircon at the breakfast area was not working,so they put fans.
Rooftop pool is small but has a nice view. Rooftop bar... Is quite dead. You can enjoy a tea for RM10 with the view of Jesselton Pier, but they need to improve the decor.
Driveway has no roof, so you will get soaked if it's raining. Staff are friendly.
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Date of stay: August 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked two rooms but only one was available at check-in. The staff Zul informed us that they will call us when the other room was ready but we did not receive any calls even after dinner! The staff at check-in lacked passion in their jobs. You could tell from the way they answered your questions. As for the rooms, our room #1220 faced the wall so the room was in darkness most of the day with no natural light. The water in the standing shower took a long time to go down so the next person taking the shower had to step in a puddle of water. The housekeeping staff actually did not bother to put an extra roll of toilet paper by the side when our existing roll could not last us through the night. I think the only person worth commendating was the doorman (i didn't get his name) who bothered to open every door of any cars at the hotel entrance and not expecting a tip.
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Date of stay: January 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MercureKKCC, The Mercure Team at Mercure Kota Kinabalu City Centre
Responded 13 Jan 2020
Dear bleudauphine2805, Thank you for staying with Mercure Kota Kinabalu City Centre. We appreciate your time in dropping us feedback which gave us an opportunity to reflects our service shortfalls. Please accept our profound apologize for the unpleasant experience and rest assured that your feedback have been addressed to the related department which allow them to look into and improve from time to time. Nevertheless, we sincerely hope that this experience does not keep you from staying with us again as we hope to welcome you back to Mercure Kota Kinabalu City Centre. Once again, we appreciate your time in sharing your experience and hoping that we have the opportunity to restore the confidence with Mercure Kota Kinabalu City Centre! Regards, The Mercure Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our family of 5 recently stayed at the Mercure for 3 nights on our recent trip to Sabah.
Our stay was nice and comfortable, we would certainly recommend this hotel.
We had a family suite with 3 bedrooms and 3 bathrooms. The suite included a kitchen, dining , and living area. Great views from the glass doors in the living room.
The rooftop pool was nice, with great views.
Breakfast was good, with a variety of Asian and Western choices, and made to order eggs.
The hotel is located in the northern part of KK, close to Jesselton Point Ferry Terminal. Suria Sabah Mall is a short walk behind the hotel. There is a good supermarket (Tong Hing) around the corner.
There are many places to eat withing walking distance. Places we tried and liked nearby were Peppermint (Vietmamese), Pasta Pasta (choose your pasta and homemade sauces), Fook Yuen (Rice, noodles, Dim Sum, soup).
For ice cream fans, there are some nice ice cream places at the basement level of Suria Sabah mall. Plenty of restaurants in the mall as well.
We had a rental car. The hotel does not have parking, but it wasn't too much of a problem. The street parking in front of the hotel is run by the city from 8am-5pm on weekdays For parking during those hours, we bought parking coupons at the hotel. It was only MYR 1.10 for every 2 hours. Parking at other hours is free. Beware that coupons bought at the hotel cannot be used for parking in other areas.
Our stay was nice and comfortable, we would certainly recommend this hotel.
We had a family suite with 3 bedrooms and 3 bathrooms. The suite included a kitchen, dining , and living area. Great views from the glass doors in the living room.
The rooftop pool was nice, with great views.
Breakfast was good, with a variety of Asian and Western choices, and made to order eggs.
The hotel is located in the northern part of KK, close to Jesselton Point Ferry Terminal. Suria Sabah Mall is a short walk behind the hotel. There is a good supermarket (Tong Hing) around the corner.
There are many places to eat withing walking distance. Places we tried and liked nearby were Peppermint (Vietmamese), Pasta Pasta (choose your pasta and homemade sauces), Fook Yuen (Rice, noodles, Dim Sum, soup).
For ice cream fans, there are some nice ice cream places at the basement level of Suria Sabah mall. Plenty of restaurants in the mall as well.
We had a rental car. The hotel does not have parking, but it wasn't too much of a problem. The street parking in front of the hotel is run by the city from 8am-5pm on weekdays For parking during those hours, we bought parking coupons at the hotel. It was only MYR 1.10 for every 2 hours. Parking at other hours is free. Beware that coupons bought at the hotel cannot be used for parking in other areas.
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Date of stay: August 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A go to hotel especially for those on business and work trips. Flexible check-in times are available upon request and location is away from the traffic and noisy city centre. Close to Jesselton point, gaya street and suria sabah mall, the hotel offers a stunning rooftop view of the KK skyline and has a lovely infinity pool. Wifi access is good throughout the day and cleanliness too. The friendly and attentive staff make the stay a great experience and you just wanna return again!
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Date of stay: April 2022Trip type: Travelled on business
Room Tip:Â Getting a grab is easy but expect a 3-6 minute wait due to traffic near the roundabout infront of...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The location is okay, downtown of Kota Kinabalu is just small, lot’s hotels are nearby. The price is very good, compared to size of the room. Yet, the sound proof is very very very bad. I can hear people talking from the aisle, door shutting from other rooms. Especially the room next to me, I can hear very very clearly on every word they said, the sound of them taking shower, flushing toilets, etc.
The breakfast is okay, yet the venue is a bit chaotic. No one at the reception when I walked in and I can’t find any staff nearby, until I finally find a staff cleaning the table on the other side of the restaurant. The plates and cutlery don’t seem very clean.
The staff at the bar was very nice though.
The breakfast is okay, yet the venue is a bit chaotic. No one at the reception when I walked in and I can’t find any staff nearby, until I finally find a staff cleaning the table on the other side of the restaurant. The plates and cutlery don’t seem very clean.
The staff at the bar was very nice though.
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Date of stay: February 2023
Value
Location
Service
Room Tip:Â The cheapest room has window facing other rooms.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The apartment suite is very very spacious! There are 4 lifts working up and down 25 floors which is very convenient and time savvy.
The rooftop restaurant and pool is a perfect place to watch KK beautiful sunset.
Overall, it was a pleasant stay! Thank you Mercure!
The rooftop restaurant and pool is a perfect place to watch KK beautiful sunset.
Overall, it was a pleasant stay! Thank you Mercure!
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Date of stay: February 2020Trip type: Travelled on business
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MercureKKCC, The Mercure Team at Mercure Kota Kinabalu City Centre
Responded 6 Feb 2020
Dear AzizLai, First and foremost, we thank you for your time sharing us your experience with the Mercure Kota Kinabalu City Centre. We are delighted that our suite room had made your trip a memorable one. At the same time, it is also wonderful to learn that you enjoyed the sunset view from Compass Bar & Restaurant, our rooftop bar. We hope you know that your feedback is important to us as it served as a motivation, driving us to move further in this journey. Once again, thank you for the positive feedback and we definitely looking forward for your next return visit. Sincerely, The Mercure Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi,
Not really as the current API index reported at 53. Thank you
I certainly saw no evidence of a club lounge and I am top level Accor member. So no benefits offered.
Two of the bedrooms were en suite and there was another family bathroom
We stayed in a one bedroom suite which was plenty of room for us and our 10 year old. We had a king size bed which was just right. You can always request for a extra rollaway bed. Have a pleasant stay!
"No pelmet on the main bedroom curtains so you will be woken up by the sun streaming in at dawn, might want to bring a travel blackout blind."Read full review
"Grabcar is available in KK so if you dont plan to drive, you can use Grab instead. "Read full review
…
PRICE RANGE
HK$444 - HK$530 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSabahWest Coast DivisionKota Kinabalu DistrictKota Kinabalu
NUMBER OF ROOMS
310
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Mercure Kota Kinabalu City Centre
Which popular attractions are close to Mercure Kota Kinabalu City Centre?
Nearby attractions include Suria Sabah (0.3 km), Jesselton Point (0.2 km), and Signal Hill Observatory Platform (0.3 km).
What are some of the property amenities at Mercure Kota Kinabalu City Centre?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Mercure Kota Kinabalu City Centre?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Kota Kinabalu City Centre?
Yes, parking is available to guests.
What are some restaurants close to Mercure Kota Kinabalu City Centre?
Conveniently located restaurants include Little Italy @ Capital, Yu Kee Bak Kut Teh, and Sky Blu Bar.
Are there opportunities to exercise at Mercure Kota Kinabalu City Centre?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Mercure Kota Kinabalu City Centre?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Kota Kinabalu City Centre offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Mercure Kota Kinabalu City Centre?
The staff speaks multiple languages, including English and Malay.
Are there any historical sites close to Mercure Kota Kinabalu City Centre?
Many travellers enjoy visiting Monsopiad Heritage Village (11.0 km).