Stay at Hyatt Place Johor Bahru Paradigm Mall and enjoy direct access to the myriad activities at Johor’s largest retail, leisure and entertainment destination. Only a 15-minute drive from Johor Premium Outlets and Legoland Malaysia, and surrounded by five golf courses, our modern hotel is the ideal base for a comfortable stay, whether on a work trip or exploring the city’s best attractions.
Jalan Mewah Ria 2 Paradigm Mall, Johor Bahru 81200 Malaysia
Hyatt Place Johor Bahru Paradigm Mall
350 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Hyatt Place Johor Bahru Paradigm Mall is celebrated by guests for its service and the spacious, inviting atmosphere of its rooms. Situated next to Paradigm Mall, it offers easy access to shopping and dining, though the location is a tad removed from the city center. The connection to the mall and modern room designs are well-liked, even as some visitors mention the breakfast variety and room amenities could be enhanced.
While overall cleanliness gets applause, a few guests have encountered maintenance and noise issues. Opinions on value vary, with some finding it satisfactory and others pointing out less favorable aspects.
Location
Convenient
Atmosphere
Inviting
Rooms
Spacious
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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The staffs failed to ensure communication chain is intact - e.g. I requested room make up service and I was given the option to choose if I would like to have it done now or at specific timing (a nice gesture). I would like to have it done now since I was heading to the gym, so 2 hours later my room remained the same and was not being cleaned at all, over promise and under deliver is not a positive hospitality experience.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from olfah omar, Marketing at Hyatt Place Johor Bahru Paradigm Mall
Responded 1 Feb 2024
Dear Keiffery, Greetings from Hyatt Place Johor Bahru Paradigm Mall. Thank you for staying and sharing your feedback with us. It is our pleasure to have you as our guest at Hyatt Place Johor Bahru Paradigm Mall. We apologize for the inconvenience you faced. We have taken note of your preferences. Thank you and we hope you will stay with us again soon so that we can work hard to regain your trust. Best regards Hyatt Place Johor Bahru Paradigm Mall.
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Far frm JB sentral. Time to travel wasted if travelling here and if u have to move ard in JB kia. Room new and clean. Hotel Still look refreshing.
But front service need chg policy. If high occupancy, U give late checkout to so many cheapo spore, then people come in at 4pm cannot check in because housekeeping cannot clean fast enough. The official check in is 3pm.
Spore cheapos don't give them face. This is Malaysia, they talk big but if you say no they also lan lan because this is malaysia, and they must be taught a lesson to behave in people country. Spore cheapos Pay so little, expect freebies. Tell them checkout on time and go home and don't make JB crowded.
I will give hotel another chance. But if fail to allow customer check in on time because allow late check out to many cheapo spore, I will not come again.
Hotel service recovery is to offer me complimentary sahur meals. I had to go down to heat up my own food and take my drink at reception and bring up to eat in hotel room. Appreciate the sahur meal, save me the trouble to order grabfood.
But morning so many cheapo Singapore come down want eat sahur. Long queue to heat food Lucky I come slightly earlier to avoid them. Microwave only got 2, and must heat frozen food twice to make food hot hot. But feel pressured with many spore cheapos queueing up with their zombie sleepy never bath face
Hotel concept is house keeping and room service is not 24 hrs.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from olfah omar, Marketing at Hyatt Place Johor Bahru Paradigm Mall
Responded 27 Mar 2024
Dear immd09, Greetings from Hyatt Place Johor Bahru Paradigm Mall. Thank you for staying and sharing your feedback with us. It is our pleasure to have you as our guest at Hyatt Place Johor Bahru Paradigm Mall. We apologize for the inconvenience you faced. We have taken note of your preferences. Thank you and we hope you will stay with us again soon so that we can work hard to regain your trust. Best regards Hyatt Place Johor Bahru Paradigm Mall.
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
I hope this message finds you well. I am writing to provide feedback on our recent stay at Hyatt Place Johor Bahru.
While I understand that the hotel is relatively new, there are several areas where attention to detail could greatly enhance the guest experience. As a representative of the World of Hyatt, maintaining high standards is crucial for upholding the brand’s reputation.
During our stay, we encountered the following issues:
Breakfast Buffet Quality: The breakfast did not meet our expectations. The sambal and dhal gravy were sour, the char kway teow was bland, and the kuih kaswi was unappealing. This significantly affected the value of the pre-paid breakfast offer. Given Malaysia’s renowned diversity in food and flavors, it is essential that the breakfast offerings reflect the high standards and rich culinary heritage of the region. We urge you to review the breakfast menu and preparation methods to ensure a more satisfying experience that aligns with local culinary expectations and upholds the World of Hyatt's reputation.
Bathroom Facilities: The bidet in our room had excessively strong water pressure, and the bathtub caused water to flood the floor, making it slippery and hazardous.
Room View: The standard room we were assigned faced an air-conditioning compressor, which impacted our overall experience.
Despite these setbacks, I want to express my appreciation for the friendliness and professionalism of your staff. They provided the best service they could, which made a positive difference in our stay. Leaving a lasting impression is crucial, as it fosters guest loyalty and is often more impactful than feedback shared on social media.
While I understand that some issues, such as room views, may be challenging to address immediately, offering alternative solutions, such as room upgrades or additional amenities, could greatly improve guest satisfaction.
I would also like to extend my thanks to Floor Manager Asmirul for attentively addressing our concerns regarding the breakfast experience. I appreciate the efforts of your team and hope this feedback will assist in making necessary improvements. Addressing these details will help align the hotel’s offerings with the high standards expected from the Hyatt brand.
Thank you for your consideration. I look forward to seeing positive changes in the future.
Best regards,
Muhammad Firdaus
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Had an overall pleasant experience at Hyatt Place. Too bad the children pool was undergoing maintenance, however there were not many children playing the pool during our duration of stay. There was online check-in and check-out available that I wished I had tried to avoid the peak period crowd.
Our room 1509 was clean and spacious with a nice view (if you don't mind a slight view of the opposite apartment and the mall's roof) and the dim lights make it very cozy.
The hotel may wish to consider placing water dispensers at every level as only one big bottled water is provided in the room.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have stayed at all the Hyatt properties across Malaysia (KL, Kuantan, KK) and given that this is the latest one, I decided to check it out.
The hotel location is very convenient, being right at Paradigm Mall with an indoor connection to the Mall.
There is one set of elevators which connects guests from the Mall/Entrance to both the Front Desk on the 7th Floor and Guest Rooms on Floors 9th to 20th.
Room was typical Hyatt Place design and in great condition. There was also welcome fruits and snacks in recognition of my Globalist status - one that a Hyatt Place does not need to do but grateful they did.
Breakfast was sufficient with made to order eggs, roti canai and nasi lemak. I was pleasantly surprised to see an orange juice machine where guests can put fresh oranges in to make their own juice.
They also provide Lavazza Coffee for breakfast which is great and above what a Hyatt Place needs to offer.
General Manager Sean could be seen constantly around to make sure everything is in order.
Overall it was a great stay and I hope to return some time soon.
Note that this Hotel brands itself a select service property hence guests need to pick up their own amenities (e.g., water, shaver, slippers etc) from the front desk on 7th floor.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Try the orange juice machine at breakfast
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from olfah omar, Marketing at Hyatt Place Johor Bahru Paradigm Mall
Responded 27 Mar 2024
Dear Trex796790, Greetings from Hyatt Place Johor Bahru Paradigm Mall. Thank you for staying and sharing your feedback with us. It is our pleasure to have you as our guest at Hyatt Place Johor Bahru Paradigm Mall. We look forward to welcoming you back in the near future. Best Regards, Hyatt Place Johor Bahru Paradigm Mall
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Overall a pleasant stay. However improvement is required - water pressure for shower is very low. Very hard to wash hair. Other than the regular bath/shampoo/conditioner, only toothbrush is provided. No shower cap/facial cotton pad/cotton bud. Breakfast menu items repeated over 2 days. No rotation. Also surprised with the soya sauce soup based for noodles - seriously soya sauce with water.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from olfah omar, Marketing at Hyatt Place Johor Bahru Paradigm Mall
Responded 25 Nov 2023
Dear evetanni, Greetings from Hyatt Place Johor Bahru Paradigm Mall. Thank you for staying and sharing your feedback with us. We apologize for the inconvenience you faced. We have taken note of your preferences. Thank you and we hope you will stay with us again soon so that we can work hard to regain your trust. Best regards Hyatt Place Johor Bahru Paradigm Mall.
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The hotel is convenient which is linked to the shopping mall. The lobby can be found at ground floor and 7th floors. Guest whose driving can park at 6th floor nearby hotel entrance then going up to 7th floors for check-in. Guest can enjoy offered parking rate.
Wonderful hospitality staffs while check-in and checkout. The rooms was big, pretty clean, king sizes bed and pillows was comfortable. The room was also come with a sofa, more than 4 power points can be found inside the room. The hotel shampoo, conditioner and body shampoo scented good which is attached on the wall. The pool and gym located same floor with the lobby and also restaurant. We having the hotel breakfast buffet with offer rates. The choices of food is not much but just good enough for a simple breakfast. We will definitely come back for our stay in the future.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A unique and worthwile experience for us as we haven't had any staycation for few months and truly glad we chose this place! The room is really spacious and modern compared to other hotel in Johor Bahru. When we arrive, we were being welcomed by Aiman at front desk. Quite impressed by his warm and friendly demeanor, created an inviting atmosphere when checking us in. I asked a lot of things from him as we're not well aware with this location and he managed to answer us, even suggested few places that we truly liked. His ability to anticipate my needs and provide personalized services made me feel important! Oh not to mention, the breakfast staff Ain is very attentive! She saw that im done with my plate and clear it straight away ( i mean maybe she kinda noticed that i wanna get a lot of refills hahaha ). The breakfast was delicious just lack of variety, would be perfect if there is few more choices for breakfast. Truly satisfied with the stay and will be coming back whenever i thought of going for staycation in Johore Bahru
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Breakfast tends to get crowded after 9
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from olfah omar, Marketing at Hyatt Place Johor Bahru Paradigm Mall
Responded 18 Dec 2023
Dear MarMargaret, Greetings from Hyatt Place Johor Bahru Paradigm Mall. Thank you for staying and sharing your feedback with us. It is our pleasure to have you as our guest at Hyatt Place Johor Bahru Paradigm Mall. We are glad to know you enjoyed the overall experience throughout your stay with us. Thank you for your kind words about our colleagues. We look forward to welcoming you back in the near future. Best Regards, Hyatt Place Johor Bahru Paradigm Mall
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There's no housekeeping service if you need anything, need to do to the lobby and collect yourself. Room cleanness is basic, can hear the sounds from room beside or people pass by. For the price, there's not up to the basic standard, lots of alternative that provide much better room and services.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from olfah omar, Marketing at Hyatt Place Johor Bahru Paradigm Mall
Responded 22 Jan 2024
Dear peanutbutter2024, Greetings from Hyatt Place Johor Bahru Paradigm Mall. Thank you for staying and sharing your feedback with us. It is our pleasure to have you as our guest at Hyatt Place Johor Bahru Paradigm Mall. We are the select-service hotel. We apologize for the inconvenience you faced. We have taken note of your preferences. Thank you and we hope you will stay with us again soon so that we can work hard to regain your trust. Best regards Hyatt Place Johor Bahru Paradigm Mall.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Recommended!! But hotel needs to use a better detergent scent on the mattress cover n pillow cases when washing them. Dry them properly to avoid the stale smell. Other than that, the room is pretty clean.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from olfah omar, Marketing at Hyatt Place Johor Bahru Paradigm Mall
Responded 13 Feb 2024
Dear niagacity, Greetings from Hyatt Place Johor Bahru Paradigm Mall. Thank you for staying and sharing your feedback with us. It is our pleasure to have you as our guest at Hyatt Place Johor Bahru Paradigm Mall. We have taken note of your preferences. We look forward to welcoming you back in the near future. Best Regards, Hyatt Place Johor Bahru Paradigm Mall
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Kuala Lumpur, Malaysia19 contributions4 helpful votes
There is enough space in the room for an extra bed, but maybe a tight fit - may need to move the sofa and coffee table to put in the extra bed.
The sofa is able to sleep 1 adult comfortably, unless the extra bed is really necessary.
Please check with receptionist during check in.
The hotel is built on top of Paradigm Shopping Mall. You will need to head to the hotel entrance (Near Sketchers store) and take a lift to the 7th floor, where the hotel reception is located.
You can self-park on the 6th floor of the mall with direct access to the hotel lift. It costs RM6 per entry.
There are more places to choose from in the Johor Bahru area.
PRICE RANGE
HK$584 - HK$732 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaJohorJohor Bahru DistrictJohor Bahru
NUMBER OF ROOMS
202
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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