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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 29/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Park Otaru
Updated 29/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#4 of 24 in Otaru
Location
Cleanliness
Service
Value
Travellers' Choice
International hotel, Grand Park Otaru located on the bay area in Otaru. With this strategic location easily accessible to Yacht Harbour in Otaru Marina, offering magnificent view of Ishikari Bay, the Hotel provides a special moment away from routine and gracious resort life.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Conference facilities
Banquet room
Massage
24-hour security
Baggage storage
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Kids' meals
Snack bar
Wine / champagne
Vending machine
Meeting rooms
Chapel / shrine
Concierge
Currency exchange
Shops
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air purifier
Air conditioning
Desk
Housekeeping
Refrigerator
Flatscreen TV
Bath / shower
Interconnected rooms available
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Landmark view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Great View
Languages Spoken
English, Chinese, Japanese
Location
Full view
84Good for walkers
Grade: 84 out of 100
43Restaurantswithin 0.5 km
11Attractionswithin 0.5 km
Contact
11-3 Chikko, Otaru 047-0008 Hokkaido
Name/address in local language
Getting there
Car HireSee all Otaru car hire
1227Reviews21Q+A81Room tips
Reviews
Traveller rating
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Popular mentions
Stayed only one night during our honeymoon trip in Hokkaido and this was by far the most thoughtful and considerate hotel of our trip! For starters the staff enlightened our day, the lady who took care of us upon our arrival was extremely nice and she brought a surprise cake for our honeymoon! Nice intention. The room was spacious and the view gorgeous. Extremely clean. Thank you all (and specially this lady at the front desk).
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Date of stay: February 2022Trip type: Travelled
Helpful
Response from GrandParkOtaru GuestService, お客様サービス / フロント オフィス at Grand Park Otaru
Responded 21 Feb 2022
Thank you so much for your wonderful feedback. We are very pleased to read that your memorable stay was comfortable and we thank you very much for your warm compliments about our staff. We look forward to welcoming you back sooner. Once again thank you again. Best regards,
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I’ve just finished a night at the Grand Park Otaru due to a blizzard hitting Hokkaido the past three days. Most hotel rooms outside Sapporo and Niseko will be tiny boxes. My room here in Otaru is a very spacious twin. I have a mountain view on the 12th floor and the room is warm and comfortable. Very little noise from other guests. The bathroom has an actual tub, as opposed to the unit bath found all over Japan. The bed is comfortable. Easily this room could accommodate two people, or a small family. The lobby of this hotel is beautiful and there is an entrance into the attached Wing Bay shopping center, where there are plenty of restaurants and a supermarket. Sakaemachi is five minutes by car away, or a 15 minute walk. Everything you need for a pleasant stay is here, with no need to go outside into the snow. One of the best hotels in Otaru.…
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Date of stay: January 2022Trip type: Travelled
Helpful
Response from GrandParkOtaru GuestService, お客様サービス / フロント オフィス at Grand Park Otaru
Responded 15 Jan 2022
Thank you so much for your wonderful feedback. We are very pleased to read that your stay was comfortable. We look forward to welcoming you back sooner. Once again thank you again. Best regards,
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This is the WORST HOTEL where I'd ever stayed in my life. No friendly, slow action. All travelers from abroad, you can find any other hotel closer to the canal and city center, but not here. Far from sightseeing area. No local buses. Anyway, the staffs of this hotel are not professional. They do what they have to do. As a Japanese, I never recommend here. このホテルは決してオススメできません。市内から非常に遠く、バスはない。電車だと小樽市内での移動が大変。フロントは全くプロフェッショナルな仕事をしません。おもてなしではなく、自分のやるべき仕事だけをし、利用客目線は一切ありません。 フロントスタッフも、オフィスのスタッフも、事務的。助けを求めることがあっても、拒否されます。 本当にこのホテルに泊まらなければなりませんか？そうでなければ、運河にもっと近いホテルに宿泊するべきです。ここは絶対にオススメしません。
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Date of stay: October 2021
Value
Location
Service
Helpful
We stayed here for one night but were disappointed by the location and room. The view of the ocean was nice but the room very dated and had a stale odor to it. The wifi was terrible and barely worked. It was a 20-30 minute walk to the tourist areas through an industrial part of town. Would definitely stay somewhere else next time.
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Date of stay: July 2020
Location
Cleanliness
Service
Helpful
Nice hotel room is big and nice view. Better for business or group, a little bit far from central Otaru, but JR station is close and easy to get central. Internet was slow especially at night, I don't know why.
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Review collected in partnership with this hotel
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from GPOT_GeneralManager, 支配人 at Grand Park Otaru
Responded 9 Mar 2020
Dear hangzzhang, Thank you for your feedback. We are glad to hear that you enjoyed the mountain view from our spacious guestroom. At the same time, we sincerely apologize for the inconvenience caused by the Internet service. We will discuss to prevent this from happening again in the future. We all look forward to welcoming you again when you come back to Otaru next time. Sincerely, Henri Ozawa General Manager
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PRICE RANGE
US$43 - US$102 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand park otaru hotel otaru, grand park hotel otaru, otaru grand park hotel, hilton otaru, otaru hilton
LOCATION
JapanHokkaidoOtaru
NUMBER OF ROOMS
296
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Claim Your Listing Frequently Asked Questions about Grand Park Otaru
Which popular attractions are close to Grand Park Otaru?
Nearby attractions include Wing Bay Otaru (0.1 km), Otaru Port Marina (0.3 km), and Aeon Cinema Otaru (0.04 km).
What are some of the property amenities at Grand Park Otaru?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Grand Park Otaru?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Grand Park Otaru?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Grand Park Otaru?
Yes, paid private parking on-site and paid private parking nearby are available to guests.
What are some restaurants close to Grand Park Otaru?
Conveniently located restaurants include Sushi-Go-Round Sakana Isshin, Otaru, Terrace Brasserie, and Marina Bar & Restaurant.
Are any cleaning services offered at Grand Park Otaru?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Park Otaru offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Grand Park Otaru?
The staff speaks multiple languages, including English, Chinese, and Japanese.
Are there any historical sites close to Grand Park Otaru?
Many travellers enjoy visiting Kitaichi Glass 3gokan (1.7 km), The Site of Temiya Line (2.7 km), and Former Mitsui Sumitomo Bank Otaru Branch (2.4 km).
Does Grand Park Otaru have any great views?
Yes, guests often enjoy the harbour view available here.