Stayed only one night during our honeymoon trip in Hokkaido and this was by far the most thoughtful and considerate hotel of our trip! For starters the staff enlightened our day, the lady who took care of us upon our arrival was extremely nice and she brought a surprise cake for our honeymoon! Nice intention. The room was spacious and the view gorgeous. Extremely clean. Thank you all (and specially this lady at the front desk).
I’ve just finished a night at the Grand Park Otaru due to a blizzard hitting Hokkaido the past three days. Most hotel rooms outside Sapporo and Niseko will be tiny boxes. My room here in Otaru is a very spacious twin. I have a mountain view on the 12th floor and the room is warm and comfortable. Very little noise from other guests. The bathroom has an actual tub, as opposed to the unit bath found all over Japan. The bed is comfortable. Easily this room could accommodate two people, or a small family. The lobby of this hotel is beautiful and there is an entrance into the attached Wing Bay shopping center, where there are plenty of restaurants and a supermarket. Sakaemachi is five minutes by car away, or a 15 minute walk. Everything you need for a pleasant stay is here, with no need to go outside into the snow. One of the best hotels in Otaru.…
This is the WORST HOTEL where I'd ever stayed in my life. No friendly, slow action. All travelers from abroad, you can find any other hotel closer to the canal and city center, but not here. Far from sightseeing area. No local buses. Anyway, the staffs of this hotel are not professional. They do what they have to do. As a Japanese, I never recommend here. このホテルは決してオススメできません。市内から非常に遠く、バスはない。電車だと小樽市内での移動が大変。フロントは全くプロフェッショナルな仕事をしません。おもてなしではなく、自分のやるべき仕事だけをし、利用客目線は一切ありません。 フロントスタッフも、オフィスのスタッフも、事務的。助けを求めることがあっても、拒否されます。 本当にこのホテルに泊まらなければなりませんか?そうでなければ、運河にもっと近いホテルに宿泊するべきです。ここは絶対にオススメしません。
We stayed here for one night but were disappointed by the location and room. The view of the ocean was nice but the room very dated and had a stale odor to it. The wifi was terrible and barely worked. It was a 20-30 minute walk to the tourist areas through an industrial part of town. Would definitely stay somewhere else next time.
Nice hotel room is big and nice view. Better for business or group, a little bit far from central Otaru, but JR station is close and easy to get central. Internet was slow especially at night, I don't know why.
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