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3-282 Shukutsu, Otaru 047-0047 Hokkaido
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (352)
Panoramas (26)
Room & Suite (118)


#9 of 24 in Otaru

Finding an ideal luxury hotel in Otaru does not have to be difficult. Welcome to Hotel Neushloss Otaru, a nice option for travellers like you.

While staying at Hotel Neushloss Otaru, visitors can check out Former Nippon Yusen Kaisha Otaru Branch (2.1 mi) and Former Otaru Warehouse (2.6 mi), some of Otaru's top attractions.

As your “home away from home,” the hotel rooms offer air conditioning, a minibar, and a refrigerator, and getting online is easy, with free wifi available.

Guests have access to room service while staying at Hotel Neushloss Otaru. In addition, Hotel Neushloss Otaru offers an on-site restaurant, which will help make your Otaru trip additionally gratifying. And, as an added convenience, there is free parking available to guests.

If you are looking for a good Italian restaurant, you may want to check out Otaru Bine, Barilotto, or Birra Ristorante Gaja Otaru while staying at Hotel Neushloss Otaru.

Should time allow, Otaru Nishin Goten, Otaru Kihinkan, and Shukutsu Panorama Observation Deck are some popular attractions that are within walking distance.

Hotel Neushloss Otaru looks forward to welcoming you on your visit to Otaru.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Bar / lounge
Children Activities (Kid / Family Friendly)
Shuttle bus service
Non-smoking hotel
Laundry service
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Room features
Air conditioning
Room service
Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
Ocean View
257Reviews5Q+A7Room tips
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OrangeC wrote a review Feb 2020
Singapore, Singapore24 contributions13 helpful votes
Hotel is old and away from the touristy place, inconvenient to access but it was worth it. The view is fantastic and the onsen in room was perfect for us to rest. Taxi to town cost 2000yen. Breakfast was traditional, rice early in the morning didn't work for us. We got a big room with 2 single bed and a tatami bed was set up as well. Taxi to Mt Tengu cost 3000 yen n took around 20mins.
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Date of stay: December 2019Trip type: Travelled
1 Helpful vote
barry o wrote a review Feb 2020
Bangkok, Thailand26 contributions52 helpful votes
We recently stayed here three nights and had a brilliant time, the Hotel designed in old fashioned European style with heavy wooden dark furniture but this is part of its charm, views from rooms stunning and onsen bath a must. Staff were brilliant very helpful. I highly recommend this fantastic hotel, i would stay here anytime i visit Otaru.
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Date of stay: February 2020
2 Helpful votes
Jaime wrote a review Feb 2020
Hong Kong, China980 contributions267 helpful votes
We chose this hotel as our first hotel in Hokkaido this trip as we wanted to try something different, a hotel on hillside overlooking the sea and with a German hotel name. Reception was ok but speaks little English. Food was delicious though both dinner and breakfast with good service overall especially from Sommelier Matsunami-San being friendly and professional. Room booked was spacious and comfortable but Room decor a bit outdated. Water pressure and temperature was ok except that the Shower needs to be pressed continuously to turn on for water saving. Amenities was average - dispenser by pola and we have in room Onsen. Free minibar was offered with rose wine and Free shuttle bus to and from Otaru station. Last, When checkout, the bill was not presented before charging the credit card. Overall an average hotel with high pricing yet only compensated by the nice Seaview and good food.
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Date of stay: February 2020Trip type: Travelled
3 Helpful votes
NisaNune wrote a review Jan 2020
Singapore, Singapore5 contributions
We had a wide king bed room and the view from our window as well as private onsen was to die for. The room was really quite small and the furnishing is quite dated but the view and the onsen definitely made up for it.
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Date of stay: January 2020Trip type: Travelled
TravelWithCameraHI wrote a review Jul 2019
Oahu, Hawaii540 contributions113 helpful votes
We really enjoyed our stay here. Yes, as others have mentioned, the hotel is worn and doesn’t appear to have been updated but it was clean, service was great, it was peaceful and exactly what we were looking for. We used this as a place to relax half way through our vacation where we did a lot of walking. It’s approximately 20 minutes drive from the JR Otaru station. We made shuttle reservations and although we were 5 minutes early for the stated pick up time, the driver left early because another guest was early. I was a bit upset at first because they told me we needed to wait another hour and a half for the next shuttle even though I made a reservation for the 5pm shuttle. Finally they sent the driver back and I was surprised to find out the upgraded our room to an oceanfront room for the mishap. The sunset view from the open air bath was incredible. We definitely want to stay here again and would definitely pay the extra for the oceanfront room. We did go to the lounge for some beer, wine and cheese. It’s pricey but worth it. You get a sunset view from there also. We didn’t run the meals since they were French meals and we really wanted to experience Japanese meals there. We didn’t have time for the aquarium but it’s only about five minutes away from the hotel. The room came with two bottles of free water, coffee packets and a little bag of cookies baked by the hotel. The bathroom was huge compared to other hotels in Japan.
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Date of stay: June 2019Trip type: Travelled
US$163 - US$208 (Based on Average Rates for a Standard Room)
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Frequently Asked Questions about Hotel Neushloss Otaru
Which popular attractions are close to Hotel Neushloss Otaru?
Nearby attractions include Otaru Aquarium (0.3 km), Otaru Kihinkan (0.6 km), and Shukutsu Panorama Observation Deck (0.1 km).
What are some of the property amenities at Hotel Neushloss Otaru?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Neushloss Otaru?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at Hotel Neushloss Otaru?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hotel Neushloss Otaru?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Neushloss Otaru?
Conveniently located restaurants include Minshuku Aozukashokudo, Otaru Kihinkan Shokuji Dokoro, and Restaurant Blaukuste.
Does Hotel Neushloss Otaru have an airport shuttle?
Yes, Hotel Neushloss Otaru offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are there any historical sites close to Hotel Neushloss Otaru?
Many travellers enjoy visiting Kitaichi Glass 3gokan (5.0 km), The Site of Temiya Line (4.3 km), and Former Mitsui Sumitomo Bank Otaru Branch (4.5 km).
Does Hotel Neushloss Otaru have any great views?
Yes, guests often enjoy the ocean view available here.