We are returning guests at Banyan Tree Phuket as this resort really serves its’ value of Sanctuary for the Senses. We love everything hear, up level pampering service, greenery & environmental friendly landscape, hygiene & cleanliness, luxury & intimate facilities. This visit is our first stay in new Serenity Pool Villa. We love the modern style of the Villa under the strong concept of intimacy & luxury. The Villa provides a hot outdoor Jacuzzi (we feel like sink in the onzen). The Villa is so comfortable with wide view of pool and tree.
Staying here was a homage to our first visit to Phuket in 1997 when we had a fantastic holiday at what was the Laguna Beach Club – probably a 3 or 4 star facility – and discovered the wonder of the 5 star ambience and restaurant in the Banyan Tree. At the time charming little boats and shuttle buses ran around the lagoon transporting you between the hotels in the Laguna complex and our relatively unsophisticated selves were enchanted with the whole place. Realistically we knew that the hotel would be older and of course the COVID-19 situation would mean compromises. Therefore, I am trying to review with a myriad of buts, qualifications and historical expectations. The rates for the room are incredible and so value for money is amazing. If we were paying rack rate I’d feel very short changed. The hotel is tired. It is over 25 years old and feels it. There are the usual small things in an older place like not enough power points in the right places but also scratched glass surfaces and just a generally ‘needs attention’ feel. They also have a plinth round the bed destined to decimate unwary guests’ legs in the dark which is a very nineties / noughties feature. The facilities like the shuttle boats, restaurants, pool bars etc. are very restricted so the experience is not the full one hence the price is fair. The slurping of drains from next door’s pool maybe is something that needs attended to. The service and staff are first class. Particular mention to the customer services lady on *0* who had a smile in her voice and was the best ever on guest services. Everything asked for came to the room speedily (or as speedily as the vast estate allows). On that point the real estate is gorgeous – beautiful trees and space between villas. Amazing wildlife – kingfishers, cranes, monitor lizards and the usual bird suspects. There is a small road between the hotel and the beach which is unspoiled (particularly now) and tranquil. The Japanese restaurant on site was lovely but we were the only guests in the night we went so going outside was our preference for the next two nights of our stay. Breakfast did not work. Three times in a row to be brought bacon when I have ordered scrambled eggs on toast is a bit unforgiveable – particularly as I am vegetarian. The breadbasket was uninspired and nothing was great. The space was always full which when the estate had only 15 rooms occupied seemed unnecessary. Coffee excellent. The proximity to Boat Avenue is helpful giving a choice of shopping and alternative restaurants. Excellent stay. Very relaxing. At the current price would highly recommend.…
I have never stayed at a Banyan tree and the best way to sum up my stay was WOW, food, service, freindly staff, accommodation were all fantastic. We were upgraded the the Double pool villa which was a huge property with a 15M infinity pool on the lagoon and another pool surrounding the the bedroom. Bedroom as very nice with floor to ceiling windows all around, bathroom was huge with a sauna too. Large central area, living room, and full kitchen. One evening had an in Villa BBQ which was amazing. Can't wait to stay there again.
This was our 2nd time visiting Banyan Tree Phuket. Everything was absolutely perfect from check-in to check-out. The Serenity Pool Villa was amazing. Very clean, spacious and well equipped. The breakfast was great with a lot of choices. For Spa, all perfect in a good atmosphere and very good massages. We also enjoyed the small gifts that were unexpected and a lovely touch. All of the staff were helpful, kind and polite. Thank you for the wonderful service. We will be back.
Just had dinner at Banyan Tree Phuket ... have to say one of worst culinary experiences at any hotel. The 3 mains we had not one of us could finish. Mine was like slop...cold inside. What an earth has happened to this once great brand!