Very Hospitable and nice environment. The staff are extremely helpful and friendly. I came across some accidents during the night and the stuff helped us a lot, especially one Chinese stuff called Ten gave us a lot of support. I really appreciate his and all the stuff’s help. I highly recommend this hotel and this is the most unforgettable experience I’ve ever had in Phuket!
We stayed at The Grand Mercure for 6 nights in July 2021 during Phuket Sandbox. The hotel were amazing at organising the PCR tests, even coming back with me when my son had an inconclusive result and speaking Thai and helping me sort it out. We had a 1 bedroom pool villa which was more than enough space for a family of 4, we had an extra bed and there was a little sofa so we all slept very comfortably for 6 nights. There is a fridge, a mini bar that is restocked daily (chargeable but not expensive!), plenty of water and towels. I loved the huge bath and the rain shower! The pool area is fairly small but my boys had a great time jumping in and out and using up energy and the outside chair is so comfortable. The best bit was that it felt really private like our own little hideaway, so quiet and calm. The hotel pool is great, steps for little ones and not too deep. The kids club is next to the pool so the kids can go back and forth. The breakfast everyday was amazing, one of the best we have had in Thailand...the pancakes, eggs Benedict, plentiful coffee and pork bacon and sausages were a winner! Also we are at bubbles restaurant one night and the 'Jewels of Phuket' set meal was incredible - still dreaming of that yellow crab curry! Me and my husband both had a Thai massage too which was very relaxing, just by the pool and the kids club so you can leave them supervised and sneak away. The staff couldn't do enough for us organising taxis, PCRs, dinners and recommendations for beaches etc. Thank you so much Grand Mercure we were so happy to be in Patong during this time and wish you all the success for the next few months and reopening of Thailand.…
Deffo never a 5*. 3 at the most. Pool is tiny for size of hotel. Food is repetitive cleaning staff are great cant fault . Drinks are very over priced, they say its happy hour but didnt show on the bill Dont waste money getting swim up pool...the sun never hits them ...waste of money Better hotels out there . The holiday in over the road ...we used there pool area...that hotel is much superior.
The location good located within a couple of minutes’ walk from Patong Beach, Street Shopping, Restaurants and the famous Bangla Street. However, there are hotel in better location and closer to the beach like Baan Laimai Resort & Spa, DoubleTree by Hilton Phuket Banthai Resort, Anona Beachfront Phuket Resort and Holiday Inn Resort Phuket, an IHG Hotel. The advantages: 1-Front desk welcome, Friendly and helpful. 2-Great Location for nightlife. 3-Swimming pool very good for family with kids. 4-Breakfast nice But, I wish add more kind of cheese The Draw back 1-We suffer from noise from nightlife area close to the hotel. 2-Housekeeping too bad ,they did not change the towels and add klinix I must order from front desk. 3-my suite in floor 7 too far from elevator. In my open this hotel very good option for families if they stay in Villas And superior room for solo traveller.…
We had a wonderful trip, We were greeted at the airport and had a host throughout our stay. Because of my hotel status I was upgraded to a suite at the Grand Mercure Phuket Patong. The staff were amazing and the food was excellent, there was always plenty of food available at breakfast with many choices. It was walking distance to the beach and main centre but far enough away to not have the noise. If you want to be in the centre of Patong and close to amenities then this would be a great place to stay. We could still walk to the beach and I walked the beach every morning. Its great place to host a group and hold functions.
We came in and check in with both Betty and Mild at the reception and were the one service us. Excellence service and always helping us with all our needs. Smiling all the way. Location is fantastic and convenient.
We arrive late night to check in and we got warm welcome from Khun Noom Front Office Team to my 2nd visit here. He was really helpful and friendly. Thanks Khun Sannie to take us to our room. It was 7th floor, a suite room with balcony and we loved it very much. We thought about finding restaurants nearby but we were lazy to go out. So we ordered room service 1 fried rice with prawn, 1 Pad Kra Pao Moo and 1 Opera cake. We really enjoyed food and quickly all dishes were emptied 🤣🤣 We went daily to Bubbles for breakfast and Khun Tun was excellent in a service. We tried to ask something and he could show us what we want. Thanks Khun Kee as well for helping me 2 cups of cappuccino. We decided to continue dining at Bubbles for dinner. Food that we got were delicious and we mentioned to Penne Bolognese is the best for me. We went to settle bills last night before leaving tomorrow. Khun Kat was kind and gave us information about bills. We had really good conversation and we really appreciated all staffs in the time of many guest. We totally forgot to mention to housekeeper who cleaned our room every day when we went to have breakfast and we were sorry that we couldn’t remember your name. We saw 2 different person take care us and we were really appreciated you. This hotel is good location, nice place for visiting and we really recommend to stay here. You won’t be disappointed. You will be absolutely impressive. Many thanks Anupong…
The service is amazing from Betty especially!! Near beach with in 4 min walk, clean room with amazing pool and views. The food and breakfast 5 star and amazing quality. We will definitely stay again and highly recommend to all My friends
Excellent service Best hotel in phuket Coaprative staff betty ,ORN Location is perfect nearby bangla road Near buy patong beach Will sure come back in 3 months Thnxx it is perfect place to come in Phuket
Excellent choice! Spend 6 days there. Will definitely return. Location is centralised, just 3mins walk to OTOP night market. 15mins walk to Jungceylon. Good Thai & Indian restaurant just opposite & massage place too. Staff were all great and check in was a breeze. Rooms were big & bright with pool access. Breakfast at Bubbles were top notch! Spoilt for choices & the pool was awesome. We stayed by the pool for days! Gym was ok & they even have a playroom for kids!