Impala Hotel

Impala Hotel

Old Moshi Road Kijenge Area, Arusha 7302 Tanzania
Traveller (156)
Room
Room & Suite (32)
Dining (17)

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About

3.0
#78 of 82 hotels in Arusha
3.6 of 5 bubbles
Location
3.1 of 5 bubbles
Cleanliness
3.1 of 5 bubbles
Service
2.9 of 5 bubbles
Value
Impala Hotel is set in a beautifully landscaped garden with a profusion of flowers and birds. The hotel offers 177 well-furnished en-suite rooms, Conference Halls, Boardrooms and a choice of on site restaurants. Providing solutions across the entire spectrum of Tourism, Accomodation, Events and Business. We tailor our services to your requirements and adapt to your needs. We are also a gateway to all tourist attractions such as Serengeti, Ngorongoro Crater, Lake Manyara, Tarangire and Mount Kilimanjaro.
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Property amenities
Free parking
Free internet
Outdoor pool
Fitness Centre with Gym / Workout Room
Free breakfast
Babysitting
Children Activities (Kid / Family Friendly)
Airport transportation
Wifi
Bar / lounge
Restaurant
Breakfast buffet
Car hire
Business Centre with Internet Access
Conference facilities
Meeting rooms
Photo copier / fax In business centre
Currency exchange
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Express check-in / check-out
Laundry service
Room features
Housekeeping
Room service
Safe
Seating area
Coffee / tea maker
Cable / satellite TV
Bath / shower
Hair dryer
Telephone
Private bathrooms
Wake-up service / alarm clock
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Quiet
Centrally Located
Languages Spoken
English, Swahili

Location

Old Moshi Road Kijenge Area, Arusha 7302 Tanzania
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 74 out of 100
74
Arusha Airport
Kilimanjaro Airport
40.8 km
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315Reviews3Q+A65Room tips
Traveller rating
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  • 68
  • 110
  • 74
  • 37
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Detailed Reviews
Debi E wrote a review Apr 2020
Florida43 contributions30 helpful votes
4.0 of 5 bubbles
This hotel was recommended by the tour operator we engaged prior to our trip. While we had no ac, we were on an upper floor and the breeze was amazing. We didn't miss the ac.

Lots of safari operators pick up at the hotel so you see them come and go all day. The breakfast and dining areas are large and buffets help to feed the masses quickly. Most safaris depart early morning when animals are active before the day's heat sets in.

Nice place, clean, easy to get to (about 45 min from airport for us) and its well known.
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Date of stay: September 2019
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Room Tip: Higher elevations mean more breeze during warmer months.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Prerna S wrote a review Feb 2020
New Delhi, India37 contributions1 helpful vote
3.0 of 5 bubbles
The hotel property is great and the rooms are comfortable and very well decorated with a good view. Good options for Indians as it serves good indian food. The staff is very sweet.

The only problem is that the service is very slow. Staff is polite but they almost always forget what you asked for. Our AC was broken throughout the stay and everyday we complained about it. They said they will fix it everyday but they forgot everytime and that made our otherwise good experience really bad.
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Date of stay: November 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Companion37233 wrote a review Jul 2006
Dublin7 contributions43 helpful votes
3.0 of 5 bubbles
The Impala Hotel is a large, supposedly 5 star hotel in Arusha. I stayed for one night on business. Whilst there were decent facilities - good internet access, restuarants, semi-decent pool, safari tour agents - I found the hotel a bit souless and impersonal. The room I had was very old and dingy. The bathroom was reasonably clean, but very dated. I also found the staff rather unhelpful when they realised there had been a problem with my booking. It is definitely not a 5 star hotel by European standards - more like a dated 3 star in my reckoning! There are better value hotels in Arusha.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sebastian p wrote a review Jan 2020
Medellin, Colombia120 contributions60 helpful votes
1.0 of 5 bubbles
Looks like a really nice hotel who was abandoned many years ago.
Rooms and showers not in the best condition.
Wifi didn’t work all our stay.
Pool is disgusting with a green color.

The worst part is they ask for a price like a Five stars hotel, but instead is better stay in other place for less than half of the price.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ScubaDM79 wrote a review Jun 2013
Alabama2 contributions6 helpful votes
1.0 of 5 bubbles
Absolutely a terrible place to stay, I had to change rooms 4 times before I got one somewhat livable. Issues ranging from moldy showers, toilets coming lose from the floor to rip offs in the restaurant ..If you want to try and enjoy your stay in Arusha then start by finding a different hotel...Their slogan for "sheer luxury " is quite a joke, my dog has better living conditions than this place..
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Date of stay: June 2013
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
Room Tip: Just don't book a room here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
viajerosivda wrote a review Aug 2011
Saint Paul, Minnesota132 contributions89 helpful votes
+1
4.0 of 5 bubbles
My husband and I stayed here twice – first on the night we arrived to Tanzania before starting our Mt. Kilimanjaro trek in the morning, and again after returning from our 7-day Kili trek.

The first night, we were exhausted (after about 24 hours of travel) and just happy to have arrived. As many other reviewers have noted, this hotel has an old and new section. This night, our room was in the older part of the hotel. Having never been to Tanzania, or anywhere in Africa for that matter, I had no preconceived expectations for the hotel room. It was sufficiently clean, had a double bed with a mosquito net, and an adequate bathroom. The hot shower felt magnificent before bed.

The breakfast buffet was delicious, consisting of fresh fruit, toast with jam, eggs, pancakes, pastries, vegetables and meats, coffee, tea, and juice. It was a filling and nutritious start to our day before embarking on the mountain.

The hotel staff was also kind enough to hold some of our luggage for the week while were hiking. (After the trek, we still had two weeks left of vacation. We transferred our extra clothes into one bag that we did not take with us on the mountain, and the front desk safely stored it for us without any trouble.)

Upon our return from Kili, we were given one of the newer rooms. This room was much nicer in comparison to the first. It was brighter, larger, and cleaner. The bathroom was spotless and the tile looked brand new. Having not bathed for the duration of our 7-day trek, it is needless to say that I enjoyed the best shower of my life! The bed was equally heavenly after sleeping in a tent on the rocky ground for a week.

For dinner, we ate at the Chinese restaurant near the lobby. It was convenient to have our choice of several restaurants right in the hotel. We were exhausted and starving. My vegetable lo mein hit the spot - I’m not sure whether it was actually good or because I was craving any non-camp stove food, no matter what it was. Either way, it didn’t matter. I was full and happy. Breakfast was comprised of a similar buffet to what I described above.

I would stay here again, and would gladly recommend the Impala Hotel to others. The room in the old section was nice, and the room in the new section was nicer.
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Date of stay: September 2010
4.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
immai0203 wrote a review Mar 2015
Boston, Massachusetts44 contributions13 helpful votes
3.0 of 5 bubbles
I stayed one night here with friends and professor. The room looks phenomenal. Nice and clean. The food downstairs is great. This is my first time in Tazania, and the experience is priceless.
Moreover, there is a pool downstairs. You can enjoy the sunshine here.
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Date of stay: March 2015Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crusha wrote a review Jul 2011
Boston, Massachusetts81 contributions272 helpful votes
3.0 of 5 bubbles
The Impala is billed as a business person's hotel. I'm not sure how it qualifies as such, other than that it possesses some meeting space that is likely hard to come by in the area. I stayed at this hotel for 3 nights-one night prior to climbing Kilimanjaro, and 2 nights after. My room was spartan but adequate. The bed was not plush, but pretty good by the standard of middle Africa I think. And, post climb, a sack of hay would have met my needs, so no worries about the bed! The hotel appears to have been quite an upscale property, perhaps in its early days, but has fallen into some disrepair. That is evident throughout the hotel, but it was never anything more than an eyesore, and not a nuisance. With the exception of a very tasty Indian dish in the Indian restaurant, the food was not great. As excited as I was to find pizza as an option in the middle of Africa, do yourself a favor and pass it up. The local beef dishes were much more appetizing. But, considering the local options, it was all palatable and edible. And, drinking a Kili beer to complement the meal, hid some of the blandness! The pool was on the dirty side. Its is cleaned daily, but because of its proximity to trees, dust and the wind that blows it through regularly, it really needed to be cleaned more than once a day. The hotel did seem quite safe, feeling somewhat like a compound of sorts, with a gate and walls surrounding the hotel's parking lot. An armed guard walked the grounds at night. I'm not sure if that made me feel safer or not! But, I never felt unsafe or threatened in any way, depsite being a single traveler. I can't say the hotel rolled out the red carpet for me, but that may have more to do with the language barrier than anything. Some of the staff seemed to understand English better than others. Some understood none, and while I attempted to learn a bit of Swahili, it was a bit frustrating when I was trying to explain that the key did not work for my room. There is a nice little internet cafe inside the hotel with an English speaking, competent and friendly staff. I spent much of my free time communicating with family and friends back home for about $10 USD per hour, if I recall. Overall, my stay was ok and the price I paid fair for what the hotel offered.
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Date of stay: July 2011
3.0 of 5 bubblesValue
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hulovave wrote a review Mar 2015
Prague, Czech Republic47 contributions19 helpful votes
1.0 of 5 bubbles
We stayed here for one night during our holidays over the summer 2014..
The hotel... itself is not that bad.. It is nicely furnished but it's about it.
When relaxing on a chair another hotel guest entered my room as the hotel staff accomodated him in the same room as me... What a surprise!! This definitely make you sleep well :) and the stinky bathroom..... BAD!!! clean but the smell from the pipes... awww..
One family from our group had a problem with accomodation also because the adults were accomodated on one side and kids on the oposite side of the hotel what isn't ok when we talking small kids.....
Maybe bit more money for maintenance and some system in reservations!!!!
I dont like bad reviews but after the holiday I was asked what will I never forget and my answer was this hotel......
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Date of stay: July 2014
4.0 of 5 bubblesRooms
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark S wrote a review Feb 2015
6 contributions5 helpful votes
4.0 of 5 bubbles
Stayed here for a few days after climbing Kilimanjaro, the location is great for a walk into town, can be a bit noisy as it is on a main road but you can't have everything. The hotel was mainly clean but is looking a little tired in places but this is more than made up for by the friendliness of the staff.

Food is basic but passable, wifi is patchy and drops out for quite a while after a power outage of which there can be quite a few but the size of the rooms and the bar make up for a lot of the shortcomings.

Overall if you need to stay in the area it is a worthwhile location.
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Date of stay: February 2015
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bantu E asked a question Jun 2016
Athi River, Kenya3 contributions
hallo is there a twin room?
Answer from george o
Karen, Kenya83 contributions40 helpful votes
Yes
Answer from Keppebolletje
Bierbeek, Belgium275 contributions170 helpful votes
Dear Arlene, I am not sure this question is for me? We did not stay at the lodge you metion. I can say that the organization we worked with organized everything, including transport to and from the airport. Kind regards, Nathalie
Murali S asked a question Feb 2015
Chennai (Madras), India46 contributions9 helpful votes
Hi, how far is the Impala Hotel from Arusha Airport and how long does the transfer usually take?
Answer from Joy R
Langley City, Canada17 contributions2 helpful votes
It is about an hour's drive from the Kilimanjaro International airport to the Impala Hotel. This is the major airport of the region and where most flights (especially international ones or ones from Dar Es Salaam to the Arusha area) come to. If you are talking about the small airport that just has internal flights only within Tanzania, it could take 30 - 45 minutes to get to the Impala Hotel depending on what time of day it is and the traffic within the city as you must pass through "downtown" to get the the hotel from the small airport just outside of Arusha.
Debi E wrote a tip Apr 2020
Florida43 contributions30 helpful votes
4.0 of 5 bubbles
"Higher elevations mean more breeze during warmer months."
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amaris1922 wrote a tip Jun 2018
Las Vegas, Nevada42 contributions44 helpful votes
3.0 of 5 bubbles
"Ask for a room facing the garden or pool"
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Madhav B wrote a tip Dec 2017
Nairobi, Kenya66 contributions89 helpful votes
3.0 of 5 bubbles
"Make sure you ask for a room with an AC"
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Mary-CA-TRIP wrote a tip Sept 2017
Montreal, Canada31 contributions5 helpful votes
1.0 of 5 bubbles
"Don't think they have good room all the rooms need repairs"
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Elizabeth B wrote a tip Nov 2016
Gisborne Region, New Zealand18 contributions25 helpful votes
2.0 of 5 bubbles
"Lower levels seemed to have nicer 'lounge' areas in hallway"
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ALSO KNOWN AS
impala hotel arusha
LOCATION
TanzaniaArusha RegionArusha
NUMBER OF ROOMS
177
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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IMPALA HOTEL

Frequently Asked Questions about Impala Hotel
Which popular attractions are close to Impala Hotel?
Nearby attractions include House of Gems Tanzania (0.4 km), Makao Collective (0.4 km), and Art by Sungi (0.4 km).
What are some of the property amenities at Impala Hotel?
Some of the more popular amenities offered include free breakfast, an on-site restaurant, and a lounge.
What food & drink options are available at Impala Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Impala Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Impala Hotel?
Conveniently located restaurants include Georges Tavern, Pablo Picasso Café, and The Blue Heron.
Are there opportunities to exercise at Impala Hotel?
Yes, guests have access to a fitness centre and an outdoor pool during their stay.
Does Impala Hotel have airport transportation?
Yes, Impala Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Impala Hotel located near the city centre?
Yes, it is 0.7 km away from the centre of Arusha.
Does Impala Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Impala Hotel?
The staff speaks multiple languages, including English and Swahili.
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