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Mount Meru Hotel

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Traveller (652)
Room & Suite (143)
Videos (1)
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About

#8 of 80 hotels in Arusha
Location
Cleanliness
Service
Value
Travellers' Choice
Welcome to the Mount Meru Hotel. Located in Arusha, an oasis of tranquility on Tanzania's gateway to major tour tourist destinations regardless of the season, the hotel comprises of 178 well-appointed guest rooms and suites, 2 restaurants, 2 bars, 24-hour In-Room Dining service, an outdoor swimming pool and a well-equipped gymnasium. Mount Meru Hotel provides the perfect venue for meetings and events with more than 1500 sqm of meeting and banquet space, perfect for seminars, large conferences, cocktail events and corporate dinners, an ideal mix of categories to meet the needs of corporate and MICE visitors to the country. The property offers uninterrupted views of Mount Meru, the second-highest mountain in Tanzania, after Mount Kilimanjaro and pristine landscaped private gardens overlooking the Golf Club. The Mount Meru Hotel is located only 45 minutes drive from Kilimanjaro International Airport (JRO), 20 minutes from Arusha Airport (ARK) and a 10-minute walk from the Arusha International Conference Center (AICC), the historical Arusha Clock Tower, the German Boma and the Maasai Market Curios and Crafts.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Highchairs available
Airport transportation
Valet parking
Wifi
Pool / beach towels
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.5 of 5 stars
HOTEL STYLE
Mountain View
Quiet
Languages Spoken
English, German, Hindi, Italian and 1 more
1,040Review17Q+A100Room tips
Traveller rating
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Naito1 wrote a review 6 Mar
Nairobi, Kenya15 contributions5 helpful votes
We crossed the new year into 2024 at Mount Meru Hotel with my family and overall had a good stay. The rooms were spacious with all the necessary amenities were provided, the main issue was that the cleaning was sub-standard. On two occasions we had to re-call housekeeping to come back and clean the room because there was dust in the corners and under the bed. They also need to provide different sizes of towels, not just the large ones. The breakfast buffet was really good, but the general restaurant menu and options are average for the high prices charged. The swimming pool was a hit with our child. We tried out the spa and it was honestly over-priced especially given that the spa is quite old and needs upgrading. The fireworks show at midnight ringing in the was the highlight of our stay, it was simply spectacular.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mount Meru Hotel, Owner at Mount Meru Hotel
Responded 1 week ago
Dear Beldinag Thank you for sharing your experience with us. I am truly sorry to hear that you felt your rooms were not as clean as they should have been. Rest assured I will be speaking to our housekeeping team. Thank you for your recommendations that have been taken into consideration. We hope it won’t be long until we welcome you back at Mount Meru Hotel: where we care about your experience. Warm Regards, Gift Wado, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Anushasky wrote a review Aug 2022
Mauritius5 contributions4 helpful votes
Hotel's Favourite
Checked in on 13 August 2022. Stayed for 4 nights. I loved the variety of foods available on buffet nights. Food was simply delicious. They can however improve upon drinks available i.e. cocktails and start providing reliable, secure and interesting tours facilities. Service was impeccable and rooms are clean and cozy.
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from Purity Munge, Owner at Mount Meru Hotel
Responded 31 Aug 2022
Dear Anushasky We at Mount Meru Hotel are grateful for the trust you've placed in us. Thank you for your feedback. We are glad to hear that you enjoyed the variety of delicious foods we offered on buffet nights. Thank you for your recommendations, which have been passed on to the concerned departments. Thank you so much for your support and we cannot wait to welcome you back for a wonderful experience. Best Regards, Purity Munge, Sales and Marketing Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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jerry e wrote a review Feb 2024
Salmon Arm, Canada127 contributions24 helpful votes
Got a double bed rather than two beds as requested 9 months earlier. Very small room. Lots of noise from the lounge area well after midnight. Had to go and find housekeeping to get towels and bath mat. It was like the room hadn’t been completely cleaned before we arrived.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mount Meru Hotel, Owner at Mount Meru Hotel
Responded 2 weeks ago
Dear 997jerrye Thank you for sharing your experience with us. Sincere apologies for the inconvenience caused. Rest Assured that your comments have been well noted and I have thoroughly discussed with the concerned departments. Please accept our sincere apologies. We hope it won’t be long until we welcome you back at Mount Meru Hotel: where we care about your experience. Warm Regards, Gift Wado, GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tim wrote a review Feb 2024
Tanzania5 contributions3 helpful votes
Happy to see they have maintained the standards since the hotel was refurbished in 2010. Breakfast was lovely, the rooms clean with fresh and clean linen. The bar was well stocked. The gardens are still well manicured and the infinity pool very clean. My only concern was the bath tub cum shower. The shower is in a deep tub which could be challenging to elderly guests to get in and out.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mount Meru Hotel, Owner at Mount Meru Hotel
Responded 2 weeks ago
Dear Mafizi Thank you for your positive remarks. We are working on your feedback. We hope it is not long before we can welcome you back soon at Mount Meru Hotel, your home away from home. Kind Regards, Gift Wado, GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Domingo wrote a review Feb 2024
Panama City, Panama4 contributions
good food, good service, awesome view of Mt Meru. Though not the closest to downtown of the better hotels, it is certainly a walkable distance or a very short tuk tuk ride to the center of town. Nice pool area and gardens along with well furnished guest rooms and a very complete breakfast buffet
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mount Meru Hotel, Owner at Mount Meru Hotel
Responded 4 weeks ago
Dear Supertramp21 We are delighted to know that you are happy with our property and quality of service. Thank you so much for your support and we cannot wait to welcome you back for a wonderful experience. Kind Regards, Gift Wado General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dee M wrote a review Jan 2024
2 contributions
The whole experience was outstanding from the moment we checked in through the moment we checked out. Lovely employees, beautiful rooms, amazing fresh food, and relaxing. The breakfast buffet was wonderful! The kids enjoyed the options and so did we. It was more than enough to satisfy anyone! There were a few weddings during our time there, which was fun to observe. The beds were very comfortable.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mount Meru Hotel, Owner at Mount Meru Hotel
Responded 8 Jan 2024
Dear deemN1522LF We are delighted to know that you are happy with our property and quality of service. Thank you so much for your support and we cannot wait to welcome you back for a wonderful experience. Warm Regards, Gift Wado GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Luciana G wrote a review Dec 2023
3 contributions
DONT STAY HERE! It’s 1 AM and it’s the 3rd time tonight i’m in the reception in my PJs because the air conditiining stops working and i wake up sweatinf. I’m hiking Kilimanjaro tomorrow and a hotel should be a place to rest, not to male you loose sleep.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mount Meru Hotel, Owner at Mount Meru Hotel
Responded 1 Jan 2024
Dear 206lucianag Thank you for sharing you experience with us. I am truly sorry to hear that this happened to you. This is most definitely not the norm at our hotel. Rest assured our Maintenance Department are working on this. Please accept our sincere apologies. We assure you that your next visit will be worth it. Best Regards, Gift Wado, GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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J from USA wrote a review Nov 2023
1 contribution
Stayed at Mount Meru hotel in Arusha Tanzania for 5 nights. This is 4 star rated hotel and Trip Advisor recommended. Perhaps by Tanzania standards but certainly not by USA standards. At $230 USD per night, it is not cheap. Positive - breakfast was delicious with a different selection of dishes each day, restaurant on site had a good selection of dinner fare at a very reasonable price, gardens and pool were well maintained, nice view of Mount Meru from your room if facing front side of hotel. Negatives - there is a club that plays loud music at night near the hotel which can be heard from inside your room, read on for more negatives. 1. Security - everytime you step out of hotel, your room key card deactivates automatically. When you return, you have to go to front desk to reactivate card. Not once during the 5 days we stayed here did the evening front desk associate ask us to verify that the room number we told her matched the name on reservation or ask for our ID cards. This is a big security concern since anybody can give their key card to the front desk, say a random room number, gain access to the room. We voiced our concerns on the second day but still no changes were implemented. 2. Bathtub leaks water on floor - some rooms have a bathtub instead of walk in shower. Problem is, they only put a half screen on the front part of bathtub (no shower curtain). So if you try to take a shower in the bathtub, water floods the bathroom floor and all over the sink. Also it is a huge step up from the floor into the bathtub, which could be dangerous for children or elderly. Very poor design. Other people in our group expressed the same concern about their rooms. 3. Sink drain clogged - sink was very slow to drain and filled all the way to the top with water. Everyday before we left for our daily activities, we asked front desk to fix it. By the time we checked out 5 days later, it still hadn't been fixed. Other people in our group expressed the same concern about their sinks so it seems to be a hotel-wide problem. 4. Towels one size only - Hotels I have stayed at my entire life have always provided 3 size towels (small washcloth, medium hand towel, big bath towel). For whatever reason, this hotel only provides big bath towels. I asked the housekeepers myself but they still didn't understand my request. The front desk was finally able to translate and get me different size towels. However when they clean your room daily, they will only restock big bath towels. 5. Beds are rock hard and so uncomfortable. They need to invest in better mattresses. 6. Air conditioning - turns on and off randomly. 7. Fridge temp - felt like fridge wasn't even working because the temperature was so warm. 8. Room door was very heavy to open. Needs fixing. 9. Asked for toilet paper - housekeeper still didn't deliver 3 hours later. 10. The last morning of my stay, I received a rude awakening at 8am. Front desk associate (lady) called my room to tell me "Someone in room ### just checked out and she said you would pay for her extra room charges." Stop and think if that even makes sense. I was staying in a completely different room yet was being asked to pay another guest's extra room charges?? Turns out she meant to call the roommate in the other room. If front desk cannot even get room numbers straight, I don't know what to say. She didn't even apologize for waking me up and inconveniencing me, simply hung up the phone. 11. Tried to double charge invoice - my roommate checked out earlier than me and paid for her extra charges (room service and laundry). When I checked out several hours later, they tried to make me pay again! I had to ask my roommate to text me a picture of her payment receipt while she was on the airplane getting ready to take off. When I showed it to them, hotel management said "Our processing system is down today." Yes that is 100% believable. Had my roommate not sent me her receipt, I am convinced they would have made me pay again. I wonder how many other customers they try to double charge. I spoke to the manager about all the above issues. He said he would try to fix them for future guests. However he didn't take any notes so that's doubtful. Hope someone from corporate reads this review and will take action.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mount Meru Hotel, Owner at Mount Meru Hotel
Responded 10 Nov 2023
Dear FarAway319702 Thank you so much for sharing your experience with us. From the corporate level, we have heard your concerns and we are working on them. Please accept our sincere apologies for the inconvenience caused. We hope it is not long before we can welcome you back at Mount Meru Hotel: where we care about your experience. Warm Regards, Gift Wado GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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matildeberengan wrote a review Nov 2023
1 contribution
We have choosen mont meru for the first day of out honeymoon and or stay was amazing! The hotel is clean and beautiful, breakfast was soo good with so many different dishes and the staff was so nice with us!
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Review collected in partnership with this hotel
Date of stay: October 2023
Value
Rooms
Cleanliness
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mount Meru Hotel, Owner at Mount Meru Hotel
Responded 9 Nov 2023
Dear Matildeberengan We are delighted to know that you are happy with our property and quality of service. Thank you so much for your support and we cannot wait to welcome you back for a wonderful experience. Warm Regards, Gift Wado, GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kathy B wrote a review Oct 2023
1 contribution
The accommodations and service were awesome but even better was the friendliness of the staff. We loved Leonard’s (Guest Relations) cheerful attitude and smile. Our group (20) was at the hotel for a few days, left on a Safari, and back to the hotel where we were greeted like we were old friends. Gloria & staff in the little gift shop were awesome and helpful, along with the ladies at the jewelry counter ( we stopped and chatted and admired daily). Also the sister of the artist - we visited with her daily and she always asked about our day and what we saw. If there was a negative, it would be the internet wasn’t always reliable, but “oh well” we were on vacation!
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mount Meru Hotel, Owner at Mount Meru Hotel
Responded 2 Nov 2023
Dear E9554KJathyb It is nice to know that you are well pleased with our services. Your compliments have been passed on to Leonard, Gloria and Miriam. Thank you so much for your support and we cannot wait to welcome you back for a wonderful experience. Warm Regards, Gift Wado GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
HK$1,556 - HK$2,111 (Based on Average Rates for a Standard Room)
LOCATION
TanzaniaArusha RegionArusha
NUMBER OF ROOMS
178
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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MOUNT MERU HOTEL - Updated 2024 Prices & Reviews (Arusha, Tanzania)

Frequently Asked Questions about Mount Meru Hotel
Which popular attractions are close to Mount Meru Hotel?
Nearby attractions include Mount Meru (0.1 km), Sidai Center Workshop & Retail Store (0.9 km), and Old Boma Museum (1.0 km).
What are some of the property amenities at Mount Meru Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Mount Meru Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mount Meru Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Mount Meru Hotel?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Mount Meru Hotel?
Conveniently located restaurants include Georges Tavern, Pablo Picasso Café, and The Blue Heron.
Are there opportunities to exercise at Mount Meru Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Mount Meru Hotel have airport transportation?
Yes, Mount Meru Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Mount Meru Hotel located near the city centre?
Yes, it is 0.7 km away from the centre of Arusha.
Are any cleaning services offered at Mount Meru Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Mount Meru Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.