The Charity Hotel

The Charity Hotel

Off Arusha - Moshi Highway, Nyerere Rd, Arusha Tanzania
Traveller (25)
Chambre
Room & Suite (15)
You can relax in the gardens too which have seats with umbrellas to shade from the sunlight, very quiet and peaceful perfect for reading a book!
Family and Play Areas (1)

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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

3.5
#9 of 51 small hotels in Arusha
3.2 of 5 bubbles
Location
3.9 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
3.8 of 5 bubbles
Value
All the bedrooms have specious beds, en-suite bathrooms and showers(jacuzzi) in the Executive room;DSTV, telephone, tea making facilities.We have wifi service free,garden bar,conferences and good restaurant.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Bicycle rental
Bicycle tours
Kids stay free
Children's playground
Pets Allowed ( Dog / Pet Friendly )
Secured parking
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Children's television networks
Indoor play area for children
Shuttle bus service
Car hire
Taxi service
Conference facilities
Meeting rooms
Photo copier / fax In business centre
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Hot spring bath
Light therapy
Makeup services
Manicure
Massage
Neck massage
24-hour security
BBQ facilities
Baggage storage
Concierge
Mosquito net
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Bathrobes
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English, Swahili

Location

Off Arusha - Moshi Highway, Nyerere Rd, Arusha Tanzania
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 89 out of 100
89
Arusha Airport
Kilimanjaro Airport
63Reviews0Q+A7Room tips
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Detailed Reviews
Botond David wrote a review Aug 2021
Romania29 contributions4 helpful votes
4.0 of 5 bubbles
Great price value, I got a nice suite with a huge bathroom and balcony for a very good price. The garden is just as beautiful as it is in the pictures and it's very well maintained. The rooms look better in real life than in the pictures. The breakfast is served from 5:00 am and it is complex and delicious, you get quite a few cocked meals and even soup. Their a la carte restaurant is very nice, good priced, the food is good and the juices are just out of this world. The staff is very friendly and helpful. I could not buy a Tanzanian telephone card because the fingerprint recognition system was down, my rooming went out and I had to talk to Air Tanzania because of a reservation I made online, the girl from the front desk was more than happy to help me out, and I managed to solve my problem. I really recommend this hotel for anybody who needs a place to relax before and after their safari, I stayed here 1 night before we went on our trip and 1 night after we got back, they have luggage storage and it is free of charge for their clients. There is AC, but Arusha is quite cold so you won't be needing it.

The bathroom could use a renovation, the AC only blew cold air and at night in Arusha it gets to 14-15 degrees, the serving at the restaurant was a little bit slow and the balcony did not have outdoor furniture, a table and and 2 chairs would have been nice.
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Date of stay: July 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
nyalpi wrote a review Jun 2023
Hong Kong, China216 contributions66 helpful votes
3.0 of 5 bubbles
Arranged by tour company.
Location of hotel is on a back street, probably very difficult to find unless you are a local!
Serene gated compound with pleasant garden.
Polite reception staff.
Quiet room.
Electric kettle and hair dryer in room.
Bed comfortable though bedsheet did not fit bed and left part of mattress uncovered!
Shower was very difficult to adjust and had either very hot or very cold water.
Mirror in bathroom was cloudy -- old?
Sink drained slowly.
Otherwise everything in room and bathroom was functional.

Did not seem to have any restaurants nearby.
Hotel has small restaurant.
One night I was the 1st customer and had a freshly cooked meal within 15 minutes. Another night I was a bout 4th customer and meal took about 1 hour to arrive! Food delicious.
Buffet breakfast with wide variety and delicious.
Overall a comfortable hotel.
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Date of stay: May 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
nyalpi wrote a review Jun 2023
Hong Kong, China216 contributions66 helpful votes
4.0 of 5 bubbles
Hotel booked by safari company. Stayed for 2 nights at beginning of safari. Quiet environment. Lovely garden. Polite and helpful receptionists. Room and bathroom clean and comfortable. Kettle in room.

Things that could be improved:
Bedsheet did not reach end of bed, so mattress was exposed at the end of bed (!)
Shower was very difficult to adjust between very hot and very cold water
Mirror in bathroom was cloudy (probably old)
Sink drained very slowly

Located on back street, didn't seem to have any shops/restaurants nearby
Simple restaurant on premises. Good buffet breakfast with large variety of food. Dinner was delicious. When I was 1st customer to arrive, dinner came within 15 minutes, freshly cooked. On other night when 3 other tables had ordered before me, my dinner took almost an hour to come!

Overall, a comfortable hotel to stay in, but needed a few improvements.
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Date of stay: June 2023
4.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vince P wrote a review Jul 2022
1 contribution1 helpful vote
2.0 of 5 bubbles
My wife and I and our teenage daughter stayed at the Charity Hotel for 2 one-night stays on either end of a safari. This hotel was booked for us by our safari tour operator, at my request based on the hotel website. Out of respect for the outstanding service our tour operator provided I am submitting this stand alone review of this hotel. The hotel grounds and outside seating area for the restaurant are lovely and our room the first night (room 204) had a lovely view of Mount Meru from the spacious balcony). The staff provided a warm welcome and even toweled off our luggage that had gotten dusty during travel to the hotel. Unfortunately, that’s the end of my positive comments. The corridors of this hotel offer better acoustics than most concert halls, so if you’re keen to guess how much change someone has in their pockets as they walk past your room, you’ll have a good audio cue to go on. If they talk or roll luggage, it’ll be a complete symphony. None of us are light sleepers. The rooms are well appointed with an aggressive cleaning solution, likely to hide the smell of mildew, which is evident from the numerous and extensive water stains. At one time I’m sure the tiled bathrooms were lovely but they have been retrofit with exhaust fans, punched through the wall with such refinement that the gaps would easily allow my fist to pass through the exterior wall. The shower in our first room leaked so extensively we had to mop a 1/2” of water from the floor with the one towel provided (for the three of us). Bedding was adequate except for the pillows which were slabs with the forgiveness of packed sawdust. Food at the restaurant for dinner was fine, but breakfast was abominable. Terrible pancakes and liver in some kind of sauce. Good juice though. Finally, while the grounds are lovely, once you’re there it’s likely you’ll stay put as the immediate neighborhood is not inviting for exploration. I am not inclined to provide bad reviews but I’m this case it was earned.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NMP94200 wrote a review Dec 2021
1 contribution
5.0 of 5 bubbles
This is an hotel which is mainly a hotel that is primarily frequented by tourists leaving in or arriving from safari. I was however on a business trip and I stayed there for 2 weeks and half. The room was clean and the bathroom very ok. The staff is nice and helpful. There is a garden to enjoy. I liked the breakfast (a full meal actually) and guests can order food during the day - some dishes are very nice.
Overall a very good experience.
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Date of stay: December 2021
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michel P wrote a review Jan 2022
Zurich, Switzerland110 contributions27 helpful votes
5.0 of 5 bubbles
Starting with the highlight from the Charity: the staff! I've been travelling for over 6 weeks in Tanzania/Kenya and they were the most adorable staff I've met. They will guide you through do/don't in Tanzania/Arusha/Moshi and support you during your stay. I was at the Charity inbetween mountain trips and they said it was not problem to leave some luggage during my mountain trek (Meru/Kili). Breakfast and food is great (although waiting time is quite long for food - but everything is freshly made). The rooms are big and comfortable, although not particularly fancy - but clean enough.

It's a very calm place with a beautiful garden and competitive price. However the hotel is located a bit outside of town. If you decide to walk in the neighborhood, make sure not to get too much attention (jewelry, money, clothes) as it's in a poor area.
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Date of stay: December 2021
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Second floor rooms with garden view are better
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Scott Coutts wrote a review Sept 2022
Livingston, United Kingdom106 contributions90 helpful votes
5.0 of 5 bubbles
Considering what you pay for this place (£26 a night) it's pretty great!

Nice grounds, really friendly staff, good WiFi, clean, good restaurant and nice comfy rooms.

Really good value all round and ideal place to base yourself for safari trips and kilimanjaro. They are happy to keep any bags after check out whilst you are away on safari etc for a few days at no extra cost.

Only negative is location. A bit outside of town but we were always out really early and back late after trips so wasn't really an issue. Also wouldn't recommend walking around the area, especially at night - get a tuk tuk or taxi if you want to get around.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Milan wrote a review Jul 2022
Dubai, United Arab Emirates10 contributions16 helpful votes
2.0 of 5 bubbles
This hotel was booked for me before and after my Kili trek with Kili Slope Tours. The first night the hotel was decent enough, although the rooms are a bit run down, the bathroom mirror is rusty.

A hot water bottle in the bed is also a nice touch.

The second night (after the Kili trek) the room I was given had no shower curtain and there was no hot water.

On both nights, they also refused/unable to wash clothes.

I am sure there are better options out there. Although the building looks nice from the outside, the rooms are lacking and just above a hostel in quality.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mrs Chloe M wrote a review Jul 2023
13 contributions2 helpful votes
4.0 of 5 bubbles
Our safari company arranged for us to stay at The Charity Hotel before and after our safari. It was a good place to stay for one or two nights, had a nice garden and the reception staff were extremely helpful. It's also not far from the centre of Arusha, just 10-15 minutes in a tuk-tuk.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lady Majestic wrote a review Mar 2020
2 contributions
1.0 of 5 bubbles
Food was of poor quality and taste. Rooms are old, not well tended to. There was a power cut and hotel did not have a generator as a back up, with little to no choice had to stay with the children in the dark. Only 1 staff who doubles as a receptionist and waitress. Thereby making services for families with children challenging. They don't serve alcohol.
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Davealex12, Public Relations Manager at The Charity Hotel
Responded 26 Mar 2020
We apologize for what happen Lady Majestic. We promise to work apon the challenges and short comes which occered during your stay. We have maintain the stand by generator as it had a mechanical default. We once again apologize. Regards. Dave.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michel P wrote a tip Jan 2022
Zurich, Switzerland110 contributions27 helpful votes
5.0 of 5 bubbles
"Second floor rooms with garden view are better"
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Oliver F wrote a tip Nov 2021
Vienna, Austria4 contributions
5.0 of 5 bubbles
"Use the motorbikes to the city and pay max. 3000"
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adil g wrote a tip Jun 2016
Zanzibar Island, Tanzania34 contributions9 helpful votes
3.0 of 5 bubbles
"rooms on the back have a great view of Mt.Meru in the morning and evening (when it clear)"
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derick a wrote a tip Mar 2015
London, United Kingdom1 contribution
4.0 of 5 bubbles
"Rooms where very Clean at all times."
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vivelle8485 wrote a tip May 2013
Sydney43 contributions5 helpful votes
4.0 of 5 bubbles
"Ask for a room with a good shower."
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Not the right property for you?
There are more places to choose from in the Arusha area.
PRICE RANGE
HK$312 - HK$383 (Based on Average Rates for a Standard Room)
LOCATION
TanzaniaArusha RegionArusha
NUMBER OF ROOMS
18
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE CHARITY HOTEL HK$305 (H̶K̶$̶4̶3̶0̶)

Frequently Asked Questions about The Charity Hotel
Which popular attractions are close to The Charity Hotel?
Nearby attractions include The Tanzanite Experience (0.4 km), Tanzania Juvenile Safaris (0.1 km), and Safari And Trekking Africa (0.5 km).
What are some of the property amenities at The Charity Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at The Charity Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Charity Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and barbeque facilities during their stay.
Is parking available at The Charity Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to The Charity Hotel?
Conveniently located restaurants include Africafe, Kitamu Coffee, and Fifi's Cafe.
Is The Charity Hotel located near the city centre?
Yes, it is 0.9 km away from the centre of Arusha.
Are any cleaning services offered at The Charity Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Charity Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Charity Hotel offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at The Charity Hotel?
The staff speaks multiple languages, including English and Swahili.
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