Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Experience the essence of Arusha with Gran Meliá. An oasis within Arusha set out on 18 acres of beautiful landscaped coffee and tea plantations. Pure tranquility with spectacular views of Mount Meru. Gran Melia Arusha offers a unique experience combining the most exciting once-in-a-lifetime safari destination with state-of-the-art conference facilities.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in a prime location for safari adventures, Gran Melia Arusha is lauded for its modern and immaculate rooms that offer comfort alongside striking views, although a few guests mentioned the rooms could feel snug. The service receives high marks for its warmth and professionalism, enhancing the guest experience. Cleanliness is a standout feature, with meticulous attention to both rooms and facilities.
While considered to provide good value, some guests note the cost can be steep with extra charges. The serene and stylish atmosphere, complemented by lush gardens and a stunning pool, is occasionally punctuated by loud music. The hotel's amenities, including diverse dining options and a unique coffee plantation, consistently receive accolades.
Location
Convenient
Atmosphere
Serene
Rooms
Comfortable
Value
Reasonable
Cleanliness
Immaculate
Service
Attentive
Amenities
Lavish
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When booking hotels in Arusha there is a few things that are important to must traveling to the area. This hotel is a good ways from Kilimanjaro Airport, but not far from Arusha Airstrip. The hotel is in a busier area of town but still pretty quite. The grounds are very well landscaped and they use a lot of fresh vegetables that they raise on property. The hotel is clean, contemporary, and staff are very pleasant. There are three restaurants on site and they can be busy, especially the Roof top bar. If your thinking safari this place isn't really that kind of location, but the facilities and grounds are super. This is a good location to end your safari plans or to get them started. When booking a room the Meru side is very nice; however, during the rainy season my make it challenging since the volcano is in the clouds most of the time.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Food was very good and Spa affordable.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stamily Laizer, Guest Services / Front Office at Gran Melia Arusha
Responded 22 Jan 2024
Dear William Dickerson, Warm greetings from Gran Melia Arusha. Thank you for taking the time to share your thoughtful and detailed feedback following your stay at our hotel. We genuinely appreciate your insights and are delighted to hear that you found our location and amenities suitable for your visit to Arusha. Understanding the significance of location in Arusha, we are glad our proximity to the Arusha Airstrip met your needs. Your recognition of our well-landscaped grounds and the utilization of fresh vegetables from our on-site farm is heartening. We are pleased that you enjoyed the clean and contemporary atmosphere of our hotel, as well as the pleasant demeanor of our staff. Providing a comfortable and welcoming environment is our priority, and it's rewarding to hear that we succeeded in making your stay enjoyable. Your mention of the on-site restaurants, particularly the popularity of the Roof Top bar, is duly noted. We are committed to meeting the expectations of our guests and appreciate your feedback in this regard. Whether it's the beginning or end of your safari plans, we are honoured that you chose to stay with us. We look forward to the opportunity to host you again and provide another memorable experience. Safe and happy travels! Warm regards, Guest Experience Team.
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The Gran Melia is a modern hotel in the heart of Arusha with surprisingly lush gardens and coffee fields. We stayed two times - at the start and end of our trip. The staff is excellent, and the rooms sizable and very comfortable. We had beautiful views off the balcony of the pool and Mount Meru. We ate three times at the rooftop restaurant - all very good. And the breakfast buffet was very well appointed with something for everyone - including Tanzanian, Spanish and American specialties. We walked the lush gardens and were given an impromptu and lovely tour of the vegetable and coffee farm by one of the horticulturalists. One of the highlights of our stay was a visit to Sanaa, a cooperative located on property that makes and sells beautiful crafts - glassware, clothing, bags, jewelry and much more. You can watch them making various pieces, or simply shop and enjoy their lovely restaurant and coffee bar. It was wonderful to learn that the Gran Melia - despite being a large Spanish hotelier - orders much of their art and housewares for the Arusha location from Sanaa. We enjoyed our stay so much I have looked up the locations of other Gran Melia hotels so I can visit again!
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gloriaestarphen Klerruu, Other at Gran Melia Arusha
Responded 6 Jul 2023
Dear Ladiesmom, Thank you for sharing your wonderful experience at the Gran Melia in Arusha! We're thrilled to hear that you enjoyed your stay with us not just once, but twice during your trip. It's delightful to know that you appreciated our modern hotel, lush gardens, and coffee fields. We take pride in maintaining a beautiful and comfortable environment for our guests to relax and unwind. The stunning views of the pool and Mount Meru from your balcony must have been truly memorable. We're glad to hear that our staff provided excellent service throughout your stay. We believe that attentive and friendly staff are crucial in creating a memorable experience for our guests. It's fantastic that you had the opportunity to dine at our rooftop restaurant and enjoyed the culinary delights. We strive to offer a diverse range of dishes, including Tanzanian, Spanish, and American specialties, to cater to various preferences. Exploring our lush gardens and receiving an impromptu tour of the vegetable and coffee farm sounds like a delightful experience. We aim to provide a connection to nature and local culture for our guests, and it's great to hear that you appreciated that aspect of your stay. The visit to Sanaa, the cooperative on our property, sounds truly enriching. Supporting local artisans and craftspeople is important to us, and we're thrilled that you enjoyed the opportunity to witness their craftsmanship and browse their beautiful creations. We're delighted that you had such a positive experience at Gran Melia Arusha that you're already planning to visit other Gran Melia locations. We hope to welcome you back in the future and provide you with another exceptional stay. Thank you for choosing Gran Melia, and we look forward to serving you again soon! Warm regards, Gloriaestarphen Guest experience manger
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I cannot remember a better hotel stay ever! This is a 5 star experience from top to bottom in every nook and cranny. The Mount Meru views are well worth it when the shy mountain shows herself. This must be among the larger swimming pools I have ever seen. Weather didn’t permit me to sample it. The room shower with a double head and a controlled temperature 40c is awesome. Service is a little short in several areas especially if you don’t deposit your credit card at check in. The pay as you go option can have some really unpleasant surprises. Afronia and Winnie in the dinning room were awesome. Afronia got me some cashews after I told her there had been none at the cereal stand for two days, in a cashew nut country. She even had them roasted for me. Winnie the Barrista gave me the best americano ever. I loved the coffee plantation and the walking/running paths in it. I wasn’t able to find someone to talk to about the coffee. They are doing things in Tanzania that we don’t do in Uganda. The hotel scents of lime and honey had me sanitizing my hands at every opportunity. Pity there was none on offer for sale. The Inaya products in the spa are an excellent choice and have me hooked!
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Date of stay: June 2024Trip type: Travelled as a couple
Room Tip:Mount Meru view is lovely
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Ramos, Guest Services / Front Office at Gran Melia Arusha
Responded 19 Jun 2024
Dear Guest, On behalf of the entire team that makes up this prestigious institution, we thank you for taking part of your precious time to share your experience with us. It is an honor to receive your very satisfying words describing the level of service of our employees, who will undoubtedly be pleased to have exceeded your expectations. We take very good note of your concerns and appreciate the feedback so reviews as yours make us enhance our service so we can always meet guest's needs. Looking forward to having the honor to welcome you back soon. Kind regards, Guest Experience Team
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Breakfast is great. There is both Kiswahili cuisine and standard cuisine. Good coffee.
Pool 50m!
Room service is unstable in time, toothbrushes carried an hour, notebooks per minute.
Restiq on the roof is terrible - forget orders, cheat with the cooking time (promised 20min, eventually brought 1.5 hours), add to the bill extra.
But it's still one of the best options in Tanzania.
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Automatically translated
Date of stay: March 2025Trip type: Travelled on business
Room Tip:Не ходите в ресторан The Rooftop
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am writing to express my extreme disappointment in a recent incident that occurred during my stay at Gran Melia in Tanzania. As a guest who had just enjoyed a wonderful safari experience, I was looking forward to relaxing in the hotel's gym and spa facilities. Unfortunately, my visit to the steam room and sauna was marred by a disturbing encounter.
Upon attempting to access the facilities at 3.30PM on Sunday, I was shocked to find a man sprawled on the floor of the changing room, blocking access to the shower, toilet, steam room, and sauna. When I politely asked him to move so that I could use the facilities, he responded aggressively and claimed to be a Tanzanian MP, stating that the area was reserved exclusively for VVIP individuals like himself. His behavior was not only unacceptable but also disruptive to other guests.
I reported this incident to the reception, only to be met with a lack of action and a sense of intimidation from the staff. It was disheartening to learn that this individual, identified as MP Mrisho Gambo, has a history of such behavior and is known for abusing his position of power at the hotel. This raises serious concerns about the hotel's handling of such situations and the safety of its guests.
As a guest who paid a premium for a luxurious experience, I find it completely unacceptable that government officials like Mr. Gambo are allowed to disrupt the peace and comfort of other guests. It is the responsibility of the hotel management to ensure that all guests are treated with respect and have equal access to the amenities provided.
I urge the management to take immediate action to address this issue and ensure that the hotel remains a safe and welcoming environment for all guests. Nobody, regardless of their status, should be above the rules and regulations that govern the proper conduct in a hospitality setting.
I trust that you will address this matter promptly and effectively to prevent such incidents from occurring in the future. Thank you for your attention to this important issue.
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Date of stay: May 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Ramos, Guest Services / Front Office at Gran Melia Arusha
Responded 24 May 2024
Dear Fred, Thank you for sharing your highly valued feedback about your recent experience at the Spa/Gym at the Gran Melia Arusha hotel. We deeply regret the behavior of Mr. Gambo in your encounter at the facility, unfortunately no member of the team received this information at the time to take action on the matter, however we greatly appreciate that you informed us of this situation to act accordingly and ensure that it does not happen again. Please know that we have exceptional standards to avoid any discomfort from our guest and we have taken very good notes of your particular observations. We will convey your comments to the Departments involved, since it is through listening our guests’ opinions and suggestions that we are able to achieve our main goal, which is our guests’ complete satisfaction. As the person in charge of managing the Guest experience department, fully dedicated to customer service, I assure that we will look into what areas we can use as an impulse to improve our commitment to customer satisfaction. We would like to thank you for taking the time to dedicate these words to us, which we will use constructively in our team. Please, if there is any other assist that we could offer, do not hesitate to contact the hotel directly. We remain at your entire disposal and looking forward to having the honour to welcome you back to this, your home in Arusha. Kind regards, Guest Experience Team
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I frequently stay at Gran Melia for work while in Arusha but this holiday season I am with my family and stayed in the junior suite, which is a much larger and more comfortable room - it was worth the extra cost! Especially having a toddler with us, the additional space with a kitchen and living room made the trip feel at home.
The staff, especially the resident general manager, provided above-and-beyond customer service for our family. I have been to many hotels in Tanzania and the services provided at Gran Melia are the best bar none! Enjoy the breathtaking views of Mount Meru, coffee sourced directly from the hotel gardens and the beautiful decor made by the Sanaa Boutique which is walkable through the gardens.
I would highly recommend this hotel for work, leisure and family stays!
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Ramos, Guest Services / Front Office at Gran Melia Arusha
Responded 23 Dec 2024
Dear Jose Luis, Thank you so much for taking the time to share such a glowing review. We are absolutely delighted to hear that your recent stay with your family in our Junior Suite was enjoyable and comfortable. We’re thrilled that the additional space, kitchen, and living room helped make your stay feel like home, especially with a toddler in tow. It’s also fantastic to know that our team, particularly the General Manager, was able to provide service that exceeded your expectations. We pride ourselves on delivering exceptional hospitality, and your kind words truly mean a lot to us. We're glad you had the opportunity to enjoy the breathtaking views of Mount Meru, our garden-sourced coffee, and the beautiful decor from the Sanaa Boutique. Your recommendation of Gran Meliá Arusha for work, leisure, and family stays is greatly appreciated, and we can’t wait to welcome you back in the future. Thank you once again for your wonderful feedback. We look forward to hosting you and your family again soon! Warm regards, Guest Experience Team
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My wife and I stayed at the Gran Melia Arusha as part of post Mt. Kilimanjaro expedition. We thankfully booked here by Altezza Tours. This hotel is easily the nicest hotel we experienced in the area, and we couldn't be more pleased with our experience as guests.
The staff is efficient, and you'll likely be greeted by a host with a tray of warm face cloths and a cold beverage when you arrive. Our room was modern and quiet, and we had several tasty meals in the buffet. I highly recommend this hotel.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stamily Laizer, Guest Services / Front Office at Gran Melia Arusha
Responded 14 Jul 2024
Dear socaltripper Warm greetings from Gran Melia Arusha. Thank you so much for your wonderful review and for choosing Gran Meliá Arusha for your stay after your Mt. Kilimanjaro expedition. We are thrilled to hear that you had such a positive experience with us and that you found our hotel to be the nicest in the area. Our team works hard to ensure that our guests feel welcomed and well taken care of, and it's delightful to know that you appreciated the warm face cloths and cold beverages upon arrival. We're glad you enjoyed the modern and quiet room as well as the tasty meals at our buffet. Your kind words and high recommendation mean a lot to us. It was our pleasure to have you and your wife as our guests, and we hope to welcome you back to Gran Meliá Arusha in the future. Warm regards Guest Experience Team
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This property is gorgeous inside and out. It blends so well with the environment and is not an eye sore. The grounds are gorgeous for walking and the pool is beautiful too. I was easily able to check in early which made me so happy because I needed to sleep after travel. It was nice to not have to fuss about that. The nature of safaris and long travel may mean odd check in times.
Bed was cozy and comfortable. I loved the turn down service and snuggling in my bed at night. The bathroom was cleaned and checked so my room always was clean.
The dining options are great. I recommend the rooftop bar at sunset. Always make a reservation so you can have your desired seating with a good view, even it may not be crowded. Breakfast has a great variety. The view of Mt. Meru is spectacular. The lighting in the bedroom and plugs are well placed, modern and well thought out. I can see my face when I'm getting ready in the bathroom!
The property is clean and well maintained. It is close to the market and other locations. I used the spa twice which was amazing service for a scrub and massage. The second time I used it for the foot journey treatment. Both left me feeling relaxed and happy. The smell and products used are also amazing. The gym and sauna are wonderful as well.
Lastly, the service is perfect. Everyone is so kind from check-in, to the restaurants, and to the manager Ashish who was a great help when I was confused. I enjoyed my stay at this hotel twice in December. I stayed there on the front and back end of my trip to Tanzania and I will definitely stay here again.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip:Mount Meru Red Level Deluxe Rooms have best views, come with breakfast, happy hour and all day...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stamili Laizer, Guest Services / Front Office at Gran Melia Arusha
Responded 4 Jan 2024
Dear Tiffany, Greetings from Gran Melia Arusha, We are sincerely grateful for your heartfelt and detailed review of your recent stays at Gran Melia Arusha. Thank you for taking the time to share your experience, and we're absolutely delighted to hear that our property left such a positive impression on you. It's fantastic to know that you found our hotel to be aesthetically pleasing both inside and out, seamlessly blending with its natural environment. We're thrilled that you enjoyed the beautiful grounds for walking and the allure of our pool. Ensuring a smooth check-in process, especially considering the nature of safaris and long travels, is a priority for us, and we're pleased to hear that it added to your overall satisfaction. We understand the importance of a cozy and comfortable bed after a journey, and we're glad you experienced just that. Your appreciation for our dining options, with a special mention of the rooftop bar at sunset, warms our hearts. We appreciate your recommendation to make reservations for a preferred seating, and we're thrilled that you enjoyed the variety in our breakfast offerings with the spectacular view of Mt. Meru. We're pleased to know that the thoughtful placement of lighting and plugs in the bedroom contributed to your comfort and convenience. It's wonderful that you enjoyed the cleanliness and maintenance of our property, as well as the proximity to local attractions like the market. Thank you for your kind words about our spa, gym, and sauna facilities. We're delighted that our services left you feeling relaxed and happy. Your recognition of our team's kindness, from check-in to the restaurants and our manager Ashish, is truly appreciated. We look forward to the pleasure of hosting you again during your future trips to Tanzania. Thank you for choosing Gran Melia Arusha, and we can't wait to welcome you back. Warmest Regards, Gran Melia Arusha
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The hotel has a decoration as if it had been decorated 20 years ago and stayed there.
The rooms are very modern and well-kept, perhaps a little small, but both they and the bathrooms are very good.
The service was terrible if we look at the room service and wonderful if we talk about the breakfast.
The breakfast was without a doubt the best of the trip. Room service the worst. 20 people arrived at 12 at night, 10 children without dinner. We ordered dinner, it took in some cases an hour and a half to make and go up to the rooms (the restaurant was closed) a sandwich or a pizza (the children were dead and hungry after 12 hours of travel. For a hotel SO EXPENSIVE that it cannot Serving 10 children's meals at whatever time seems like a pretty big mistake to me.
The breakfast, as I say, wonderful (it may be because some of us were so hungry that when we gave us an approximate delivery time for the food we didn't ask for it)
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gran Melia, Gran Melia, Gran Melia – oh, how you’ve changed! We’ve visited a restaurant at Gran Melia called “The Rooftop” countless times, and it was always fine no weirdness, no drama. But then came December 17th, 2024, and suddenly, we were met by a hostess with a face that could melt steel, one who looked at us like we were the last thing she wanted to see that day. She basically told us, in a tone you could cut with a knife, that we couldn’t sit on the balcony unless we could fork out 45k Tshs per person, after we already told her we were just there for dinner. She reluctantly seated us on the balcony, like it was a burden, and then vanished into thin air.
We ordered the steak (which, by the way, was *chef’s kiss*), but then... it started raining. The waiter dashed to help the couple behind us get inside, but my sister and I were left out there to fend for ourselves in the downpour. So, like any reasonable people would, we went inside to find a dry spot. But surprise every table had a "reserved" sign, and no one seemed to care that we were standing there, drenched and holding our plates like confused penguins. Eventually, we made the bold decision to sit at one of the "reserved" tables, and *finally* a waiter came to find us a proper seat. At least we finished our meal… and left.
I thought, "Maybe it was just a fluke, a one-off disaster." But no, on February 23rd, 2024, after nearly two months of reflection on that traumatic experience, my sister, my brother, and I decided to give you another shot. Guess what? The same hostess (with glasses, of course) greeted us again, this time giggling with a friend. She gave us the *same* judgmental look and smirked when we walked in. She asked if we had a reservation, and when we said no, she asked if we were there to eat or drink. *We came to eat, duh*. She finally seated us, handed us menus, and disappeared like magic.
When the waitress came to take our order, everything seemed fine until my brother asked for the Wi-Fi password. She nodded robotically, recited the order, and walked off. Then came the steak debacle. We ordered two medium-rare steaks, but they brought us one medium and one medium-rare. My sister politely pointed out the mistake, but the waiter *deadpanned* that, actually, one was medium, and one was medium-rare. I had to chime in and remind him what we *actually* ordered, only for him to repeat the same thing like a broken record. Are your staff members part robot? Because if they’re hearing impaired, I’m starting to understand why the service feels like an awkward social experiment.
As for the steak itself, it was good but not as good as last time. So, Gran Melia, here’s a tip: You might want to train your staff in basic service skills, because that was *not* it. We also noticed that people came in, walked right past the hostess, and sat wherever they liked, so... is being stopped by the hostess a special privilege? Are we being profiled? Because that’s just a little too weird.
All in all, I think this relationship has run its course. It’s not us, it’s you.
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Date of stay: December 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stamily Laizer, Guest Services / Front Office at Gran Melia Arusha
Responded 3 weeks ago
Dear Grace, Warm greetings from Gran Melia Arusha. Thank you for taking the time to share your feedback. We truly regret that your recent visits to our Rooftop restaurant did not meet your expectations. Ensuring every guest feels welcomed and well cared for is our priority, and we sincerely apologize if you felt otherwise. We would also like to clarify that our balcony seating requires a minimum spend per guest, which is a standard policy to ensure all guests can enjoy this exclusive space. We regret if this was not communicated clearly during your visit, and we will work on making this policy more transparent moving forward. Your comments regarding service and staff interactions are concerning, and we take them seriously. We will be addressing these matters internally to ensure that our team delivers the warm and attentive service that we strive for. We are grateful for your past visits and the time you took to provide this feedback. Should you choose to return, we would love the opportunity to offer you a more seamless and enjoyable experience. Best regards, Guest Experience Team.
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There are more places to choose from in the Arusha area.
PRICE RANGE
HK$2,612 - HK$3,630 (Based on Average Rates for a Standard Room)
LOCATION
TanzaniaArusha RegionArusha
NUMBER OF ROOMS
171
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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