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Red Lion Hotel Albany

Traveller (138)
Room & Suite (38)
Pool & Beach (5)

About

Location
Cleanliness
Service
Value
Located off I-87 at Exit 4 on Wolf Road in Albany, this hotel is just one mile from Albany International Airport (ALB) and six miles from downtown, home to excellent shopping, dining and entertainment venues. Browse Colonie Center Mall or see a show at Times Union Center, the Palace Theater or Saratoga Performing Arts Center.
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Property amenities
Pool
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Self-Serve Laundry
Shuttle Bus Service
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Good to know
HOTEL STYLE
Safe
Family
HOTEL CLASS

Location

Full view
60Somewhat walkable
Grade: 60 out of 100
30Restaurantswithin 1 km
1Attractionwithin 1 km
531Reviews
152Photos
2Q+A
70Room tips
Traveller rating
  • 83
  • 84
  • 106
  • 115
  • 143
Time of year
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  • English
Popular mentions
Professional Staff and manager. Got me checked in quick and although busy they provided me with a mini tour of the hotel due to its many rooms. If I could go higher than five stars I would. Highly recommended hotel. This will be my hotel of choice hands down every time I come
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Response from JohnA7248, General Manager at Red Lion Hotel Albany
Responded 2 weeks ago
Dear Greg, Thank you for taking the time to write your comments regarding your recent stay at the Red Lion Hotel Albany. We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Best regards,
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+5
We checked in a little after 5pm on 12/31/18. When we arrived at the front desk there was a customer arguing with front desk staff over her reservation in front of other guests. After waiting a while, we were finally served by another front desk staff member. He assigned us a
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Response from JohnA7248, General Manager at Red Lion Hotel Albany
Responded 3 Jan 2019
Thank you for taking the time to write your comments on your recent stay at the Red Lion Hotel Albany. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I will be addressing your concerns from your recent visit with our Front Office and Housekeeping team to ensure this does not happen in the future. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best regards,
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Stayed here in June with a business group and found this property felt like it was stil in the 1970s - colors, décor, everything. Seems to have been built by occupying what must have been a large commercial hanger for aircraft or some such. Extremely dated and rooms were
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Response from JohnA7248, General Manager at Red Lion Hotel Albany
Responded 15 Dec 2018
Dear John, Thank you for taking the time to write your comments on your recent stay at the Red Lion Hotel Albany. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best regards,
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Came to Red Lion with the fire department for a Dinner and I refuse to ever stay again. We stayed here last time 4 years ago and it’s a totally different place. I don’t even know where to begin. Our door knob was broken and they refused to switch our room. Our key got
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Response from JohnA7248, General Manager at Red Lion Hotel Albany
Responded 5 Nov 2018
Thank you for taking the time to write your comments on your recent stay at the Red Lion Hotel Albany. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I will be addressing your concerns with our team from your recent visit to ensure that these issues do not happen in the future. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best regards,
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Old and in serious need of updating and cleaning. While here for a 3 day conference I noticed that the common area bathrooms we're not cleaned once. No toilet paper in one for the entire 3 days after repeated reminders to staff. They "converted" both ladies rooms on the
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Response from JohnA7248, General Manager at Red Lion Hotel Albany
Responded 17 Oct 2018
Thank you for taking the time to write your comments on your recent stay at the Red Lion Hotel Albany. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We did convert 1 of the woman's bathrooms to a men's bathroom due to the fact that there were almost 375 men attending the conference. There was still an additional woman's bathroom located in the ballroom areas with directional signage directing guests to the woman's room..The bathrooms were cleaned numerous times during the day during the conference. Again we apologize for any inconvenience that you encountered during your recent visit. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best regards,
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Yes
0 votes
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Yes I think so
2 votes
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"Inspect room before accepting!"
"Mattress/Pillows seem to be only updates to this hotel."
"Avoid rooms near pool!"
"Pool open until ten. Maybe get a room away from the pool if you need quiet."
"go for the tower if you want quiet"
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PRICE RANGE
US$88 - US$153 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday hotel albanyholiday inn albanyalbany holiday inn
FORMERLY KNOWN AS
Radisson Hotel Albany
LOCATION
United StatesNew YorkAlbany
NUMBER OF ROOMS
312
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