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SureStay Plus Hotel by Best Western Albany Airport

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Traveller (125)
Room & Suite (61)
Pool & Beach (8)

About

Location
Cleanliness
Service
Value
SureStay Plus Hotel by Best Western Albany Airport offers free WiFi, free parking, free full hot breakfast buffet, indoor heated pool, fitness center, onsite restaurant & lounge and 24-hour business center. Our free airport shuttle service is a nice bonus and will transport guests to and from the Albany International Airport, and any destination on Wolf Road based on availability. In addition, We also offer a park & fly program. Our renovated sleeping rooms & meeting rooms combined with affordable prices make us the best value in the area. One of the best features of our hotel is the location. We are within two miles of the colonie center mall, and 43 restaurants on the always popular Wolf Road. You will have no dificdulty finding something to do when you stay here.
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Property amenities
Pool
Free parking
Free High Speed Internet (WiFi)
Breakfast included
Bar/Lounge
Fitness Centre with Gym / Workout Room
Restaurant
Airport transportation
Banquet Room
Business Centre with Internet Access
Conference Facilities
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Shuttle Bus Service
Wheelchair Access
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Room features
Air conditioning
Microwave
Family Rooms
Non-smoking rooms
Good to know
HOTEL STYLE
Family
Mid-range
HOTEL CLASS
Hotel links
Visit hotel website
Offers & Announcements:BOOK DIRECT & SAVE
Hotel deals

Location

Full view
60Somewhat walkable
Grade: 60 out of 100
30Restaurantswithin 1 km
1Attractionwithin 1 km
967Reviews
146Photos
5Q+A
100Room tips
Traveller rating
  • 237
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  • 209
  • 133
  • 107
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Popular mentions
It looked like they were remodeling the hotel which did need to be updated but it was still very clean and my only complaint would be the coffee maker was not clean. The bed was comfortable and we were in an awesome location right off of I-90. Very friendly staff coming in and
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Review collected in partnership with Best Western
Hotel's Favourite
Great place to stay, close to anything you might want to do, shop,dine,entertainment. Staff is helpful and friendly, rooms always clean and in full working order. I travel a lot and this is one of my favorite
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Review collected in partnership with Best Western
Response from Laura R, General Manager at SureStay Plus Hotel by Best Western Albany Airport
Responded 2 weeks ago
Thank you so much for your positive review of the property! We are pleased that you enjoyed your stay. Thank you for mentioning our great location. As you know already, we are less than 2 miles from 47 restaurants, the mall, and the movie theater. We also appreciate your mention of our staff and our room cleanliness. We take pride in the satisfaction of our guests. We look forward to seeing you next time you nest time you find yourself in Albany!
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If you need to move in the bathroom, this is not the place. You have to straddle the toilet to close the door behind you. The shower never gets hot or relaxing, pressure wise. Only had 2 bath towels for a 4 person room, staying 2 nights. The pool is much smaller than the picture
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Review collected in partnership with Best Western
Response from Laura R, General Manager at SureStay Plus Hotel by Best Western Albany Airport
Responded 5 days ago
Thank you for your review of the property. We are extremely sorry to hear that our accommodations did not meet your expectations. We will pass on this information to our entire team so that we can make the necessary improvements. Please contact the hotel at 518-458-1000 to talk more with the General Manager. We would very much appreciate the chance to reconcile this with you. Thank you again for your feedback.
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We have stayed here several times previously and have always been satisfied. There is a swimming pool (Water warm but air cool because it occupies a large, open indoor area) and an ample breakfast which consists of fruit, yogurt, juice, waffles, pancakes, and eggs. The rooms
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Response from Laura R, General Manager at SureStay Plus Hotel by Best Western Albany Airport
Responded 6 days ago
We are so happy to see that you had a pleasant experience at our hotel. Your feedback is invaluable and we will be happy to share it with our staff. We were especially happy that you enjoyed our full hot breakfast and hope to see you again soon. Hope you have a fabulous day!
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Accessible Room was clean and spacious. I had problem adjusting heat at a comfortable level. The room was too dry and needed a humidifier.The staff was very helpful. However, breakfast needs to be improved with omelette or boiled eggs and freshly cut fruit. Great place to
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Response from Laura R, General Manager at SureStay Plus Hotel by Best Western Albany Airport
Responded 1 week ago
We appreciate your recent review of our property. We are delighted to hear that the room was clean and sizable. We apologize that the temperature and humidity of the room was uncomfortable. We are surprised to hear that breakfast did not meet your expectations since we do offer fresh fruit and a variety of eggs choices. We hope to see you again to take advantage of our Park and Fly option, which allows you to leave your car during your vacation and have shuttle service to and from the airport. Thank you again for your feedback.
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12345613
Is the pool up and running? What time does it close? How often is it cleaned?
it was in August...they said 9pm but people were there later they turn off area light around 8pm due to rooms adjacent to the pool area
0 votes
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Breakfast was at 6 AM I think. For us, at 3:30 AM they had muffins, fruit and coffee for us as it was so very early. Yes, the shuttle leaves at 4:15 and will run every 15 minutes after that if needed.
1 vote
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Do you offer long term parking?
Yes, $20.00 for 15 days of parking
0 votes
Is the parking secure and safe, lighted etc?
Yes. It was the best part of the hotel.
1 vote
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"Accessible room on ground floor"
"We stayed on the first floor and it was very quiet."
"Fish place across the street is out standing"
"Rear-facing is quieter than front-facing"
"the highway side is mildly noisy but didn't bother me, light sleepers choose the other side."
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12345620
PRICE RANGE
US$85 - US$137 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western albany airport hotel albanyalbany best western
LOCATION
United StatesNew YorkAlbany
NUMBER OF ROOMS
153
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