Service non existent No help up the stairs with luggage No coffee shop until 1pm If you come in after breakfast you’re on your own hope it improves Fridge in room not working request for non feather pillows ignored
We were a bit worried about the age of the hotel we (especially when the Ritz Carlton salesperson we spoke to pointed it out) but we were so pleasantly surprised and relieved when we saw the hotel and our room were clean and modern and remodelled with great attention to detail. The bright clean bathroom, thick fluffy towels, bright room and comfortable beds were wonderful. We stayed in the basic Herzliya room with a view of the coast and tennis courts. The location is amazing with easy access to the beach and the Reef Dive Club. Very nice pool and grounds and delicious food. Highly recommended for couples and families.
As with all hotels which were closed throughout COVID, this one also initially felt as though it needed a freshening up. My room was large and comfortable, but the carpet was badly stained and felt it needed a thorough cleaning or a replacement. When I spoke to the manager, he IMMEDIATELY offered me another room - without question - and an extremely generous gift of dinner at a first-class restaurant nearby. All staff were helpful and responsive, polite and a pleasure. Overall, the hotel is truly excellent.
Beautiful beaches and heated pools. Wonderful meals. Very nice staff. Rooms very clean and equiped. Easy check in ans out. Comfortable beds. AC great. Nice view to the beach. Wifi everywhere. Close to TLV.
We recently had the opportunity to come back to the Accadia, off season. It was an oasis of tranquility, but we were extremely disappointed that due to low occupancy, the hotel management decided (without notifying it when we booked) to shut down all restaurants (buffet at pool side and dinner) advising us to use the room service instead .... not exactly the quality of service one would expect to receive in hotel which claims to be a 5* ... Kudos to Inbal Kalanski, the excellent and efficient guest relation manager of the hotel, who did her best to make our stay pleasant.
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