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Four Points by Sheraton Medan

Traveller (414)
Room & Suite (108)
Dining (52)
About
Location
Cleanliness
Service
Value
A great Hotel to stay in. A great Hotel to house meetings, events, and functions. A great Hotel with a strategic location with easy and convenient access to many points of interests. If you are looking for a Hotel in Medan that is fit to those descriptions and more, you need not to search anymore because Four Points by Sheraton Medan is the right answer for you. Offering a Hotel experience that is luxurious, modern, and professional all at the same time, Four Points by Sheraton Medan is a Hotel that you can always depend on
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Property amenities
Room Service
Free Parking
Free High Speed Internet (WiFi)
Restaurant
Breakfast included
Banquet Room
Breakfast Available
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Public Wifi
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Business
Quiet
HOTEL CLASS
401Reviews
446Photos
8Q+A
43Room tips
Traveller rating
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  • 55
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  • 25
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Popular mentions
I stayed for two days at four points by sheraton Medan at room 808. The room and food are fine. Check in process also run smoothly. I just very dissapointed with the hotel for the swimming pool rules which is allow the guest to use t-shirt for swiming. Four stars hotel with
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Response from ItaT46, Management at Four Points by Sheraton Medan
Responded 3 weeks ago
Dear Ms. Siscaria Thank you for staying with us! We truly appreciate you taking the time to write us a review and feedback about your experience staying at Four Points by Sheraton Medan. Please accept our sincere apology for the inconvenience that you experienced in our swimming pool. We have unfortunately fallen short of our goal during your recent stay. However, your review is really help us to improve our service and facilities in the future. I have shared your feedback with appropriate hotel team to ensure that this issue is corrected moving forward. We hope to have an opportunity to better your experience with us whenever your travels bring you back to Medan. Thank you very much. Best regards, Ryan Wardhana. Management.
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Stayed in the hotel for a business purpose. As a fan of Four Points, I could see that the hotel need to catch up with the FP standard. I then found out from the staff that the hotel was rebranded. No wonder. Please pay attention on the room maintenance and employee's service
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Response from ItaT46, Management at Four Points by Sheraton Medan
Responded 3 weeks ago
Dear Mr. Cacay1973 Thank you for staying with us! Thank you for sharing your experience at the Four Points by Sheraton Medan through the TripAdvisor. We do understand and apologize that we were not meeting your expectation during your stay with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience in the future. We have shared your valuable feedback with appropriate hotel team so that we can elevate your experience whenever your travels bring you back to Medan. Once again thank you very much. Best Regards Ryan Wardhana Management
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Been stay here again for 3 days and 2 Nights with my families, sh*t happened when I stay there are also events held in this Hotel. The management is very poor I found it was very hard to looking for parking event I'm a staying guest here and also the hotel lift also very busy
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Response from ItaT46, Digital Marketing at Four Points by Sheraton Medan
Responded 10 Dec 2018
Dear Mr/Mrs benedictine191 Thank you for staying with us! We truly appreciate you taking the time to write us a review and feedback about your experience staying at Four Points Medan. Please accept our sincere apology for your inconvenienced about the parking area and the receptionist staff during your stay with us. We have shared your feedback with the appropriate hotel team to ensure that this issue is corrected moving forward. We hope to have an opportunity to better your experience with us whenever your travels bring you back to Medan. Thank you again for your time. Best Regards Management
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checked in on a Saturday forenoon in mid November on a private wedding visit. As my flight landed early, able to catch an early airport train to Medan station, I arrived just before noon. Check-in staff (Beatrix, if I recall right) was swift in logging in but was apologetic as
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Response from ItaT46, Digital Marketing at Four Points by Sheraton Medan
Responded 10 Dec 2018
Dear our valuable guest VAS1586 Thank you for sharing your experience at the Four Points by Sheraton Medan. As our honored guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you for your kind impression of our Hotel and associates, Also we do appreciate with some of the positive comment especially with our service. I will pass to them in regards with your appreciation. We look forward to welcoming you back in the near future. Thank you very much. Best regards Management
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Locate in the middle of kota medan..strategic place to visit all the attraction places.. cozy place..nice food with good staff..attraction place you may go istana maimun..merdeka walk..centre point and bestagi (2 hours journey better go in the morning if u not stay there)
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Response from ItaT46, Digital Marketing at Four Points by Sheraton Medan
Responded 3 Dec 2018
Dear Nona Ashraf, Thank you for staying with us! We truly appreciate you taking the time to write us a review and feedback about your experience staying at Four Points Medan It's always been a pleasure to read such comment like yours in regards of recent stay with us. Thank you for your kind impression of our Hotel and associates, Also we do appreciate with some of the positive comment especially with our service. I will pass to them in regards with your appreciation. We look forward to welcoming you back in the near future. Once again, thank you very much. Best regards Management
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Kamar deluxe
Kondisi Kamar Four Points pada Agustus 2018
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If I am not wrong, it's the lounge just opposite to the lobby lounge at the ground floor, a waiting place when you book your vehicles with the concierge and he is arranging for it.
1 vote
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by walking about 1 hour by car only 20 -25 minutes
0 votes
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Maybe I was lucky at that time where the toilet was not really that bad. The room was okay but the interior was bad. Also lucky where there was no smell of ciggarate when I’d entered the room because it was a Non Smoking floor. The only thing problem with this hotel is the staffs are all not well trained especially Reception, Housekeeping & Coffee House. Hopefully, the Management has looked in to all these problems seriously. Because, they are selling and representing Sheraton Hotels and Resorts which is an international hotel chain owned by Marriott International. That is all what can I comment about Four Point by Sheraton, Medan ..
1 vote
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12
"We were a party of 25 and everyone's room was good"
"Only for smokers"
"Business and non smoking is the best choice"
"Room 708 is non smoking room and has view overlooking the city houses."
"better to book a room on the first 5 floors. when higher and there is a special event then you must wait longer for the elevator."
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PRICE RANGE
US$48 - US$56 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Grand Serela Medan
LOCATION
IndonesiaSumatraNorth SumatraMedan
NUMBER OF ROOMS
220
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