Hotel Casa Riva

Hotel Casa Riva

Bhatha Bhatpor Road Beside Mulberry Heights, Near Water Tank Bhatpor, Surat 394510 India
These numbers are only for show off. Only 9 works
Traveller (13)
No channels work not even Free channels are deactivated by Service Provider
Room & Suite (16)
Dining (10)

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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

3.5
#7 of 17 special hotels in Surat
3.0 of 5 bubbles
Location
2.0 of 5 bubbles
Cleanliness
1.7 of 5 bubbles
Service
3.0 of 5 bubbles
Value
Looking forward to a warm welcome, pleasant ambience, nice clean rooms, comfortable bed to stretch on and lots more???.... Look no further.. Simply step into "CASA RIVA HOTEL" located at Bhatpore village in Surat.. Each of our rooms with their simple, fresh and warm style, and welcoming ambience meet current city design and comfort standards. All 54 keys in the property have pleasant and neatly
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children's playground
Children Activities (Kid / Family Friendly)
Airport transportation
Secured parking
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast in the room
Complimentary welcome drink
Outdoor dining area
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Adults only
24-hour security
BBQ facilities
Baggage storage
Newspaper
Non-smoking hotel
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Laundry service
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Fireplace
Coffee / tea maker
Cable / satellite TV
Bath / shower
Housekeeping
Room service
Safe
Seating area
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Tile / marble floor
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
City view
Pool view
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Quaint
Budget
Languages Spoken
English, Hindi

Location

Bhatha Bhatpor Road Beside Mulberry Heights, Near Water Tank Bhatpor, Surat 394510 India
8Reviews0Q+A1Room tip
Traveller rating
  • 3
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  • 1
  • 1
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Detailed Reviews
parimal k wrote a review Sept 2022
Mumbai, India56 contributions7 helpful votes
3.0 of 5 bubbles
Stayed in the hotel for business purpose. the hotel is situated near the industrial area. the entrance is a bit odd as you have to pass through small road amidst the fields. the rooms are bit small but have all the required stuff. the breakfast was served at top floor. the food was OK. cleanliness needs to be improved. there is a garden restaurant which has a very nice ambience. If you are looking for sleeping after a hectic day in the industrial area, this is a good option.
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Date of stay: June 2022
4.0 of 5 bubblesValue
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Casa Riva SURAT, General Manager at Hotel Casa Riva
Responded 21 Nov 2022
Dear Sir, Thank you for sharing a review of your recent experience. We very much appreciate your comments regarding your stay. I will be sure to share your feedback with our team. We assured that we are taking the appropriate measures to address the problem. We hope you will give us the opportunity to serve you in the near future better. Thank You. With regards, Team Casa Riva
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
794ashwins wrote a review May 2019
Surat, India9 contributions3 helpful votes
4.0 of 5 bubbles
Staff was very courteous. They have taken care of very minute details for comfort ...standard room is equipped with enough big screen and one thing not to miss is quality of mattress they provide ...mood lighting ... best part is there restaurant’s ambience delicious food ...speciality dish has essence of what is promised ...nice kid play area I suppose best in a three star hotel ...worth they charge for every penny ... manager was there to take extra mile to make ur stay comfortable... over all nice ambience ... I din give 5 star just cz they can improve more in coming days as it’s a new property and I know they can take every extra mile to improve it to make it best ... No complaints as all during the stay ...
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Date of stay: May 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from casa-riva-GM, General Manager at Hotel Casa Riva
Responded 21 Jul 2019
Greetings Thank you for your kind review. We are very happy to know that you had a pleasant experience and that our facilities and activities met with your satisfaction. The team are grateful to be allowed to be of service to you. We will really appreciate your effort and time spent to tell the world about your experience . We look forward to welcoming you back for another relaxing journey with us. Warm Regards, CASA RIVA TEAM
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Jitu wrote a review Feb 2019
95 contributions10 helpful votes
4.0 of 5 bubbles
The staff I felt very courteous, overall stay was peaceful, service part can be improved. They provide free RO water in the room. Rooms were big and bathroom was neat and clean, There was city view room from the room itself.
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Date of stay: February 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from casa-riva-GM, Owner at Hotel Casa Riva
Responded 21 Jul 2019
Thank you for staying with us at Alcor Spa Resorts and for your kind review. We are very happy to know that you had a pleasant experience and that our facilities and activities met with your satisfaction. The team are grateful to be allowed to be of service to you. We look forward to welcoming you back for another relaxing journey with us. Warm Regards CASA RIVA TEAM
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Sushant Gopal wrote a review Sept 2019
4 contributions1 helpful vote
1.0 of 5 bubbles
This is one of the Best Worst Hotel I have stayed ever till date. I stayed here from 1st Sep’19 to 4th Sep’19. I have booked this Hotel at Rs. 4200+ / night and this is what I get as mentioned below. Courtyard Marriott in Surat Corporate rate is Rs.4500+18% GST.
1. The approach to the Hotel from Airport is through a village and through a No man’s land which scares you and shocks you with thoughts in your head, is it worth the money paid?
2. The guy at the reception check me in and no intimation on the Breakfast or restaurant shared to me. Lack of professionalism.
3. I stayed in Room # 105 and that night it rains heavily. Guess what water starts to drip inside the room at around 2 AM.
4. On 2nd morning I find out where the restaurant is. It’s in 12th Floor where a shabbily dressed guy is sitting on a chair enjoying videos in Mobile. Don’t expect any buffet spread. You need to order and the options are limited.
5. On the same day morning, I try to tune in to a music channel in the TV. I get a prompt on the TV that Tata Sky is deactivated and needs recharge.
6. On 2nd evening, I tell the person at the reception about water dripping and Channels not coming in TV. She says she will upgrade my room.
7. I was shifted from 1st floor to 8th Floor. That was the only upgrade. Room was still the same and the channels where still not working here. Bathrooms are dingy and similar to a below average hotel.
8. Now I call the Reception. The lady there says Tata Sky account is recharged and tells me to check once again. Nothing works. She does not have courtesy to confirm with me. I call once again. Then she sends a so called technical person. He calls her and asks her to recharge once again. Then changes the set up box. But limited channels work for that evening. Then it was the same where even Free channel didnt work.
9. I tried to order for room service on 2nd evening based on the number [2] displayed in assistance sheet. No response. I call up the reception. He says give me the order. I say I need what options are available in Parantha. He says he will get back.
10. Parantha comes, but the rates differ from what is given in the menu rate and actual bill.
11. Grooming of Room Service Manpower is horrible and they smell bad. You don’t feel like eating the food later.
12.Water in the bathroom smell like chicken fat.

After all these I was out of my mind. So called the Duty Manager. I told him very clearly that I will not pay Rs.4200 per night at any cost. It finally came to Rs. 3900/night.
THE HOTEL IS WORTH RS. 2000/NIGHT NOTHING MORE.
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Date of stay: September 2019
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: Please opt for a different hotel. Not worth Rs. 4,200. It is only worth Rs.2,000
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherif Abdellatif wrote a review Feb 2019
1 contribution1 helpful vote
2.0 of 5 bubbles
The only good thing about this hotel is the Hotel Director/Manager. He is very hospitable and nice. However, service at this hotel is way below normal standards. Staff there can barely speak English. Cleanliness is barely considered. I went to breakfast and couldn't believe myself from what was offered and the cleanliness of the actual room they call the "Restaurant" was unacceptable. I would only go back to say hi to the manager but would never ever stay there again.
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Date of stay: February 2019
2.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from casa-riva-GM, General Manager at Hotel Casa Riva
Responded 24 Jul 2019
Dear Guest, We are Really Sorry For Your This Experience . Next time we will take care for this issue. It is always our most cherished reward to make our guests happy. We hope to see you again very soon. Regards Casa Riva Team
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Sumit Kumar ojha wrote a review Dec 2019
2 contributions
5.0 of 5 bubbles
Really hotel location n hotel staff are very friendly and awesome experience. Desk manager lady is very cooperative and supportive. Behalf of my team it was great experience. Need to improve some points otherwise superb stay there. Thanks you guys for being your support during my stay. Specially desk manager lady and reception team.
Thanks
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Date of stay: December 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from casa-riva-GM, Front Office Manager at Hotel Casa Riva
Responded 19 Dec 2019
Dear Sumit, Greetings From Hotel Casa Riva,Surat !!! Thank you for your kind review. We are very happy to know that you had a pleasant experience and that our facilities and activities met with your satisfaction. The team are grateful to be allowed to be of service to you. We will really appreciate your effort and time spent to tell the world about your experience . We look forward to welcoming you back for another relaxing journey with us. Warm Regards, CASA RIVA TEAM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sanjay P wrote a review Jul 2019
2 contributions
5.0 of 5 bubbles
In june month i was travel in surat. Amezing customer service and helpful staff. Clean lobby, clean rooms with amezing city with green views. Food was so awasome. And also open restro is amezing with gazibos. Over all we enjoy all service and aminities. Good hotel with great staaf. Keep it up. We will meet you soon again.

Thanks casa riva team for our stay make comfert.
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Date of stay: June 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from casa-riva-GM, General Manager at Hotel Casa Riva
Responded 24 Jul 2019
Greetings Thank you for your kind review. We are very happy to know that you had a pleasant experience and that our facilities and activities met with your satisfaction. The team are grateful to be allowed to be of service to you. We will really appreciate your effort and time spent to tell the world about your experience . We look forward to welcoming you back for another relaxing journey with us. Warm Regards, CASA RIVA TEAM
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
vishal Chaudhary wrote a review Jul 2019
Gujarat, India3 contributions1 helpful vote
5.0 of 5 bubbles
Casa Riva Surat staff was excellent.Sudarshan Singh made everything go smoothly when we arrived and departed. Service was excellent.food quality is Very good. Selection and quality was very much appreciated. The staff is one of best parts of staying at the Hotel Casa Riva Surat.Everyone is very thoughtful and caring to insure that you are enjoying your stay.

Vishal Chaudhary
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Date of stay: July 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from casa-riva-GM, General Manager at Hotel Casa Riva
Responded 23 Jul 2019
Greetings Thank you for your kind review. We are very happy to know that you had a pleasant experience and that our facilities and activities met with your satisfaction. The team are grateful to be allowed to be of service to you. We will really appreciate your effort and time spent to tell the world about your experience . We look forward to welcoming you back for another relaxing journey with us. Warm Regards, CASA RIVA TEAM
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sushant Gopal wrote a tip Sept 2019
4 contributions1 helpful vote
1.0 of 5 bubbles
"Please opt for a different hotel. Not worth Rs. 4,200. It is only worth Rs.2,000"
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PRICE RANGE
HK$258 - HK$390 (Based on Average Rates for a Standard Room)
LOCATION
IndiaGujaratSurat DistrictSurat
NUMBER OF ROOMS
54
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL CASA RIVA HK$258 (H̶K̶$̶5̶3̶9̶)

Frequently Asked Questions about Hotel Casa Riva
Which popular attractions are close to Hotel Casa Riva?
Nearby attractions include VR Surat (3.7 km), Jagdishchandra Bose Aquarium (5.5 km), and ISKCON Temple (8.0 km).
What are some of the property amenities at Hotel Casa Riva?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Hotel Casa Riva?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Casa Riva?
Guests can enjoy free breakfast, an on-site restaurant, and barbeque facilities during their stay.
Is parking available at Hotel Casa Riva?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Hotel Casa Riva?
Conveniently located restaurants include Vintage Asia, Table 101, and Spice Terrace.
Are there opportunities to exercise at Hotel Casa Riva?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hotel Casa Riva have airport transportation?
Yes, Hotel Casa Riva offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Hotel Casa Riva offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Casa Riva?
The staff speaks multiple languages, including English and Hindi.
Does Hotel Casa Riva have any great views?
Yes, guests often enjoy the city view available here.
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