Hotel Silberstein
Av. Charles Darwin and Seymour, 5 minutes from Charles Darwin Research Station, Puerto Ayora 200350 Ecuador
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About
#10 of 32 hotels in Puerto Ayora
Location
Cleanliness
Service
Value
In 1993 Silberstein family bought the former Residencial Angermeyer, it was known to be the No.1 destination for information about the Islands. It was rebuilt and today it is the Hotel Silberstein, a hotel with all amenities to fulfill the expectations and beyond of our guests from all over the world. Our 22 comfortable rooms are all equipped with individual air condition and have a private bathroom with shower and permanent hot water, heated environmentally friendly by the sun. Our Restaurant offers international food and local specialties prepared by our professional team. For a complete vacation we offer any kind of tours, such as Diving and Daily Tours, as well as airport transfers and in between the different islands. Contact us for more!
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Property amenities
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Hiking
Snorkelling
Airport transportation
Baggage storage
Sun loungers / beach chairs
Wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Wine / champagne
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Safe
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Charming
Languages Spoken
English, Spanish
Location
95Great for walkers
Grade: 95 out of 100
45Restaurantswithin 0.5 km
15Attractionswithin 0.5 km
Av. Charles Darwin and Seymour, 5 minutes from Charles Darwin Research Station, Puerto Ayora 200350 Ecuador
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480Reviews5Q+A55Room tips
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What an amazing quaint hotel in the center of town! Jorge, the manager, is incredibly friendly and speaks both English and Spanish. The hotel surprised us with our room decorated for our honeymoon with local flowers and chocolates! Also, each room has a personal bottle of clean water by the sinks for brushing teeth (changed daily) and a huge water jug in the lobby to refill your personal water bottles. Minutes away from the Darwin museum and ALL shops, restaurants, and the harbor. The breakfast included was delicious! Jorge and all the staff went above and beyond to make sure our stay was incredible! Definitely recommend this hotel!!!
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Ask for advice! Jorge recommended several restaurants and sites to visit!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Thoroughly enjoyed my stay here. Great location close to all of the many shops, restaurants, cafes and bars. The courtyard arrangement means rooms look in on a lovely pool and patio area with paths and bridge to the different rooms and floors. Small reception is just enough. Room was clean and smart. Simple but with modern bathroom and good rain shower. Good storage and safe. Air con system very good plus ceiling fan. Comfy bed and a good sleep. A cockerel next door would do its morning “cock a doodle doo” though from around 5 which wasn’t always amusing but my ear plugs helped. No tv in room but not fussed. Breakfast room just off reception was smart and continental selection was enough to give you a good start. Staff helpful and friendly. Place has lots of character. Excellent.
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Date of stay: April 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Kari N wrote a review Jan 2023
This is the worst place we’ve ever stayed. Exoticca placed us here as a “Superior” resort we paid EXTRA money for. Complete joke! No hot water in the sink or shower. Brown toilet water. Room smelled like a sewer. Then before we demanded Exoticca to move us to a livable hotel, there was NO water at all. Dirty!! Bathrooms and floors need total scrub down. Totally out dated. They give you a pitcher of water in the bathroom to brush your teeth with. Ours had black things floating in it. Nasty! WiFi wont work in rooms at all. Don’t waste your money with this place or Exoticca travel- you will regret both!! FYI- Exoticca made us stay in this hell hole for two of the four days. Only moving us on day 3. Be wise people- never use this hotel or Exoticca.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I do not understand who and how has decided to give 4* to this hotel. It is situated centrally, the staff is doing all the possible to improve the state of things, but nevertheless the room was outdated, we had no warm water in the morning, WiFi did not work, the safe was broken, bedding was auwful.
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Date of stay: January 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Booked 3 prepaid nights for Easter 2020, had to cancel due to pandemic and suggested rebooking for next year, they agreed, was unable to book for Easter 2021 and pushed out into later in the year on flights, contacted them, no response to email. Then the website disappeared and now they won't answer the phone, my nearly $1,000 booking is starting in 4 days, no way of contact them and our family face a fine of €7,500 ($9,000) if we leave Ireland to get on a plane. We'd have been happy to pay an admin charge for the dates to change We have been trying to contact them for 6 months. Putting this review up is the last shot we have at contacting them, happy to delete it if they make contact, as 1 star reviews are not typically acceptable, but no contact availability is not acceptable.
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Date of stay: April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Hotel Sstein, Owner at Hotel Silberstein
Responded 29 Oct 2021
Thank you so much for finding this way to contact us, Kevin! We are so sorry for the lack of communication throughout this turmoil the world has been going through. Our website has been hijacked and we have not been able to recover it yet. Also our emails have been down for about a year now. With the world finally reopening, we have been able to make an assessment of the situation, including reading your review. Please contact us at: guisela@getgalapagos.com to resolve the situation. Again, our sincere apologies for the delay in response!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In these times it is a bit difficult to objectively review: Firstly ii is very central so you can walk to the Darwin Centre or Fish market/ shops in a few minutes. The staff are very helpful- and made sure we got to the airport on our final day. For that we are very grateful. But the hotel is quite basic- there is no tv or wifi in the rooms. The wifi in the bar area is very weak indeed. The rooms are quite large and some have been updated more than others. it needs more money put into the place to bring it up to standard- I feel sorry for the staff who were coping well under the circumstances Our 'deal' came with an evening meal which was well prepared-- but there was no choice. The choices at breakfast were pretty limited too
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Nick and Angel S wrote a review Mar 2020
Milton Keynes, United Kingdom5363 contributions396 helpful votes
+1
We stayed at this little gem of a hotel for a couple of nights! The hotel is in a great location and has clean compact rooms arranged around a small, but refreshing pool! Breakfast was good and the staff were friendly! Would definitely stay here again! While staying were had the bonus of a Galapagos Lava Heron joining us by the pool, eating a Lava Lizard and then taking a bath in the pool! See Pics!
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Comfortable roadfrint cafe area perfect for a coffee stop. Cortado coffee and black tea with milk served hot. WiFi could be faster as very slow but made up for with friendly service and relaxing background lounge music.
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Date of stay: January 2020
Rooms
Location
Service
Room Tip: I didn’t stay here just visited for coffee.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from HotelS155, Marketing at Hotel Silberstein
Responded 5 Feb 2020
Thank you very much for your comment, we are very glad that you enjoyed your coffee and your visit to our restaurant. We hope you can visit us again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We thoroughly enjoyed our stay. The property was beautiful and the staff were friendly, helpful and attentive. The location is great and the food was delicious, too. I’ll definitely stay here again when return to the Galapagos.
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Review collected in partnership with this hotel
Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from HotelS155, Marketing at Hotel Silberstein
Responded 7 Feb 2020
Thank you very much for your comments. We hope you can return to the Galapagos Islands and visit us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great facilities, charming patio with fountains and swimming pool. Excellent staff and kitchen. Good location, small and cosy, one of the first hotels on the island, friendly atmosphere. strongly recommend.
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Date of stay: November 2019
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from HotelS155, Marketing at Hotel Silberstein
Responded 7 Feb 2020
We are very glad that you enjoyed your stay at our hotel. Thank you very much for your comment, we will share it with all our staff.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$136 - US$173 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
galextur hotel puerto ayora
LOCATION
EcuadorGalapagos IslandsSanta CruzPuerto Ayora
NUMBER OF ROOMS
21
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Claim Your ListingHOTEL SILBERSTEIN - Updated 2023 Prices & Reviews (Puerto Ayora, Ecuador)
Frequently Asked Questions about Hotel Silberstein
Which popular attractions are close to Hotel Silberstein?
Nearby attractions include Rancho Primicias (0.03 km), Santa Cruz Fish Market (0.1 km), and Samay Latin Art (0.08 km).
What are some of the property amenities at Hotel Silberstein?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Silberstein?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Hotel Silberstein?
Conveniently located restaurants include FraFre GastroBar, 1835 Coffee Lab, and Midori Sushi & Pub.
Are there opportunities to exercise at Hotel Silberstein?
Yes, guests have access to a pool during their stay.
Does Hotel Silberstein have airport transportation?
Yes, Hotel Silberstein offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Silberstein?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Silberstein?
The staff speaks multiple languages, including English and Spanish.
Is Hotel Silberstein accessible?
Yes, it offers reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.