We booked and paid for a premium room with 2 queen beds in the Centurion tower. Mind you , during the booking process, there were various room options available, including luxury level with double beds. We purposefully chose the premium room with 2 queen beds since we were going to be traveling with our children. We got to the front desk at 2:48 pm. The man at the desk pulled up our reservation and then told us there was a $10 charge for early check-in. We asked what time we could check in and he said, “3:00.” We have never been asked, anywhere, to pay an early check-in fee due to arriving 12 minutes early. We said we’d wait and we stepped aside. We watched others check in, and no one was asked to pay an early check-in fee. We got back in line at a little before three since the line was getting longer. We are given room keys and lug our things to our room. Once there, we see that we were given a room with 2 double beds. Aside from the size difference between a double (full) and queen being visually obvious, one of our children happens to be 54 inches tall - the exact width of a full size mattress. We all went back down to the front desk, pulling our luggage behind. We waited in line yet again. This time, we dealt with a young woman. From the moment we walked over, she had a truly horrific attitude. We explained that we’d booked and paid for a room with 2 queen beds, but our room had 2 doubles. She rolled her eyes and told me that our room has 2 queens. Again, I reiterated the beds weren’t queen size. She continued to argue with me, so I simply asked for a new room and she refused. At this point, I asked for a manager. The woman muttered something under her breath and walked off. When she finally returned, she said absolutely nothing, but ended up pushing a new key folder over. She then said, “if it’s still a problem, you can take it up with housekeeping.” We went to our new room. Double beds again. At this point, we called the main Caesars line and are given the direct number to call the hotel. My husband spoke with several people and was finally told a housekeeping supervisor would come up to determine the size of the beds. As we were waiting, my husband stepped out of the room and encountered 2 women who were cleaning rooms. They said , “the room you’re in has double beds, not queen.” We waited and finally a housekeeping supervisor arrived. We told her the issue, she took one look at the beds, and walked out. We were waiting for a while before my husband called down to ask to speak with a front desk manager who said the housekeeping supervisor was looking into things . It was now over an hour and a half since we first checked in. Finally, the housekeeping supervisor returned. She said we were correct and the room did not have 2 queen beds. She said the front desk would have to change our room and she’d speak with them. She left. We waited. And waited. My husband called and spoke with the front desk manager, Denzel, yet again (the only truly polite person with whom we dealt during this mess). We waited some more. Finally, Denzel called, said they had a new room for us, and someone would bring the keys. It ended up that he brought the keys himself and my husband asked if he could go to the new room with us. We get to the new room, our third at this point..it’s 2 double beds! We showed Denzel and he assured us that the manager would call us “soon.” No one ever called us. At this point, we were just done. They had worn us down. It had been nearly 2 hours of time wasted because of deceitful practices, rude front desk staff, and we were just stuck. Our kids were hungry and we weren’t wasting any more time waiting for phone calls to the room, so we asked for the manager to call our cell instead. Denzel room down our number and told us one of the managers would call “in a little bit.” That was now over 12 hours ago. We are still here and have another night of staying in a room we didn’t book. We paid additional money for a premium room with queen beds. We’ve been gaslit, had our time wasted, been spoken to reprehensibly, and are so beyond disappointed in Caesar’s. We’ve stayed at this property many times in the past. No idea what is going on, but we will NEVER return. P.S. We have now returned home. No manager ever called us, as promised. No one ever came to clean our room or provide new towels. Caesars used to be our go-to in AC. The staff was awful. The hotel is selling rooms with bed sized that don’t exist. Never again, Caesar’s. You’ve lost us for good.…
Everything worked out so well; the cleanliness of room, staff’s cooperation & the gaming on table etc.. we’re fantastic . My host PHINA BOOKED the room as I wanted & made sure for all my convenient. I’m always thankful to her for cooperation
Stayed Nov 20-23 and wanted to shout out about how professional all of the security personnel were. At 80 I need to ask frequent directions and these folks went out of their way to answer my questions and in one event even went with me up the escalator to show me. THANKS a load Guys, please keep up the good work.
3 night stay. ZERO housekeeping services despite 3 phone call to housekeeping. Encountered a housekeep outside our room and asked for service while we were out. I was told NO and to call housekeeping. Front desk staff miserable and arrogant. Hotel gift store insanely overpriced ($25 for a very small bottle of badly needed NyQuil) Bell and and valet parking staff were the highlight. Caesar’s used to be The place stay stay. Now u should stay anywhere else!
I would rate the overall stay a 3… but I will also reserve full judgement until renovations are complete. We stayed in the centurion tower and were happy with the renovated room. Not sure what the big picture plan is but currently there seems to be a lot of space either closed or under construction. Housekeeping staff was awesome! Front desk staff was far less awesome. Caesar’s management was attentive and helpful. We did eat at the new Gordon Ramsay restaurant “Hell’s Kitchen” - a little pricey but an excellent meal. Wife had only positive things to say about her experience in the spa. Caesar’s AC seems like it is currently a work in progress but there are signs that progress is headed in the right direction.
The last two times I stayed at Caesars the rooms and service were equivalent to a no star hotel not Caesars. The first time the room had no towels or cups, the shower overflowed. The sink handle was not attached and leaked. The furniture was broken with the handle hanging off it. See pictures. I was charged $90 to use a pool smaller than the pool I had. This time the room was nice except for the fact that there was no hot water either from the sink or the shower. I expect to be able to take a hot shower. I called and they sent a maintenance man who attempted to fix it and by then I told him to repair it for the next day. Instead of repairing the problem it was changed to only hot water. Still couldn’t take a shower See pictures
No internet in the room. The rewards was down and got charged extra for deposit because I could not use my comps or celebration dinners. A lot of places were closed. It’s best to come only on weekends when everything is open til late. By 10 everything was closed. Had to go to Ballys to find a pizza place and ended up paying cash as they are not part of Caesar’s like in Vegas.
I’m actually here now . I have had a migraine since I entered this Building: the forum tower smells horrible!!!! Like some stale cologne used to cover up I don’t know what! The rug in the room is disgusting to the point where I won’t take my shoes off! Im in a double bed room yet there is only one chair. Thank Goodness one of the windows opens and despite it being about freezing temp at night, I can get some fresh air to sleep. I smell crap at times or maybe it was the person throwing up under my window at 2am. My eyes burn from this rancid smell and the gift shop doesn’t even sell visine. I even feel my throat swelling from what we this odor is. There is no where to get good coffee. It tastes like the bottom of the pot and I tried three times. The pastry place food looks and tastes like plastic! Stale and gross. I bought 40 $ worth of stuff just praying they bag a fresh baked one of something I ordered to have with my slimey mud coffee, but nope! Threw it out! No where to get a slice of pizza. Closed. This Ramsey restaurant and steak place has such limited menus. At at Morgan’s and the asparagus was thicker than my thumb. Crab cakes were fishy. Steak was ok potatoes cold. The shops are declining and the only thing I’m enjoying is feeding nuts to the boardwalk friendly squirrels. The bathroom sink barely holds a toothbrush and if four people were actually in here I don’t know how they would have room. The bedding is disgusting too. I brought my own pillowcases and a sheet! I’m glad I did this. Blanket is terrible. It’s a duvet uncovered except for miles of white sheet in lumped around it . Pillows are not even suitable for sleeping. The non smoking casino floor has hardly any machines. The downstairs smells so bad I hold my nose! Same with getting to the elevator! I’m ending this before my head hurts any more. Oh but the curtains are a filthy mess too!…
First- let me say we are rewards members and have travelled to Vegas, Bahamas, etc for gambling and fun. The six of us had not been to Atlantic City in over 10 years. The good: VIP checkin was fast and the rooms were in the Centurion Tower-all renovated rooms. We stayed at the resort for 5 days btw. The food is excellent-expensive at times but not one complaint. Mortons, Nobu and Gordon Ramsay Pub is where we all ate through out the stay. The bad: Homeless people everywhere. Absolutely no or little security to stop these people from entering the hotel at anytime. We were approached in bathrooms, restaurants and even in the high limit slot area. Shocked that anyone can get on the elevators without any room keys to show or scan in the elevators. This is one reason we will not be back. Also if you like the smell of an ashtray please visit the first floor of the casino. Yes it is non smoking upstairs but no table games in non smoking-why??? So a big turn off for us non smokers. We wanted to try AC again and see what has improved. If we did ever go back it would probably be Borgata or Ocean.…
Our room initially was with an ocean view during the day and a full moon and a beautiful multi-colored changing Ferris wheel in the distance at night. A bearing went out in the AC the next morning and we were promptly moved to a great room overlooking Atlantic City. We had food at Gordon Ramsey's and took enough up to our room for the next day. The drinks and coffee were comped and we just fell in love with the Boardwalk.