Stayed at Borgata on 9/15 until 9/18…..hadn’t been there since April of 2019, but they still comped me 3 nights stay and a gold card that took care of valet parking as well as some other perks. Have been Caesars Diamond for many years because I live only 2 hours from Harrahs Cherokee. That casino has kind of deserted me as far as mailed comps ….Borgata is a great place to visit and I love the B Bar….excellent drinks and decent video poker. Hope to be back in the near future…..might take advantage of the free flight offers. Ate breakfast at the Metropolitan….great omelet! Had dinner at Angelines and it was outstanding for the food as well as the service. Didn’t do so well in the casino, but everything else compensated for my bad luck!
I am a Gold Member and a frequent visitor to the Borgata, I have always loved the Borgata and feel it is better than the other casino hotels in AC. However I feel I need to say this to give visitors a better perspective. If you are paying full rates for the hotel I feel you will be disappointed with the rooms. The rooms are getting dated and needs an update. They have done the Suites and those look fresh . But the regular rooms need a change of the chair upholstery, furniture and such. The beds are also getting a little creaky. However, although this makes it sound terrible, it really is not. The hotel is clean, it has good security - I always feel safe even when I go alone, the restaurants are very good and people are generally courteous ( there are always exceptions but that is true of any place). The pools are clean and very nice, especially the Waterclub pools which are adults only. The spas and gym are excellent. The gaming is also great - lots of newer slots and the tables are buzzing. I love the Borgata but it definitely needs an update.…
Let me start off positive. Love hand wash cleaning stations and the fact that they are cleaning continuously. Cons: 1- even though a person is vaccinated, guest should wear mask when entering elevators. You can be vaccinated and still contract COVID. 2- very poor communication. When questions were asked by front desk about restaurants and certain places being open in the hotel, the information provided was not correct. I even heard a customer complain about the beer garden pool not being open even after she confirmed with Borgata. 3- false advertising on borgata website. Borgata needs to update what’s actually open to guest and update restaurants. Suggestion: television’s need to be updated to smart TVs
This is specifically for the outdoor pool area: $309 to rent one of their pool beds!?! Am I staying overnight?? It cost more than my hotel room! How ridiculous is this price strategy. Lower your prices and have ppl actually use it and make some $$$! Absolutely no one is using it. Whoever came up with the price structure needs to rethink this.
This is not the same place that I stayed in twice this winter. Room 3739 regular king. Bed was clean floor was vacuumed, dealers are wonderful. Unfortunately the furniture was dirty, watercloset walls had mystery stains, no clock, no accessible outlets, very dark room. I don't know if it's the MGM thing, from a distance it's fine but those little details that made it upscale seem to be missing now. To be fair I've only ever stayed in a suite so it may be a you get what you're paying for type of thing.