Stayed here for a week. PROS: Overall, the customer service was great. Everyone spoke great English and I had no issues regarding customer service. +1 No issues regarding cleanliness either. The room and sheets were as clean as expected for what you're paying nightly for. +1 Free breakfast is included with your stay. There's also a mobile bartender that goes room to room around 3pm or so and makes and gives drinks for free. +1 Location is perfect for going out. All the good clubs and restaurants are within a 5-10 minute walk either in Parque Lleras or Provenza. +1 CONS: Look at your receipt at checkout really, really closely. If you don't speak Spanish fluently, they're going to add hidden charges to your bill in Spanish so you NEED to make sure they clarify every charge. What happened to me was that they tried to add their hotel insurance policy to my bill, something that should already be covered with your initial nightly cost as a customer since they charge such a high nightly price. -1 On top of that, they added a server tip and restaurant food I never ordered at the ground floor restaurant. Considering I never ate at the restaurant outside of the free breakfast, this was dead wrong. -1 The noise is also pretty bad considering the location. Even with the double sliding windows, you can still hear noise outside until 2am on the weekdays and 4am on the weekends. Also, the doors are thin. You can hear people walking by and talking in the hallways and they can definitely hear you on the inside of your room even if you're just talking. So don't stay here if you're thinking about sleeping early. -1 Lastly, their guest policy is deceptive. No matter if you're staying for 1 day or 1 week, you can only bring 1 unique guest over for the entire duration of your stay. Any additional guests you bring, you will be charged US$45 for each guest. So if you bring one guest one night and another guest another night, you'll still be charged for the second guest. This is NOT clearly stated in their policies. -1 Would I stay here again? Only if they revise their guest policy and didn't try adding hidden charges to suck as much money from you as possible before you leave.…
I stayed here in July 2021 for two nights. It was absolutely amazing! Great view of Park Lleras, and the room included a huge hot tub. Amenities were great. Many self-care products available in the room, with snacks and drinks! The sushi on the rooftop was great. Highest view you can get in the area! David and Dayana in the front were amazing employees, so kind. muchas gracias por hacer que mi estancia sea tan memorable! I wll definitely return and stay here again!
This is the second time I stay at the Hotel. I totally recommend it. The rooms are clean, the staff is nice, the hotel is well located. Breakfast is pretty good! Definitely worth the price you pay. I have recommended to my friends, and next year I plan to stay again while I visit Colombia.
This is the third time we stayed at the Charlee Hotel and we already plan to book again. Everything at the hotel is exceptional: The staff, service, rooms and the food really make this my favorite hotel on the world. Thank you for making our holiday perfect.
The hotel is one of the reasons to visit Medellín, the area where it is located is close to everything you need to have a great experience in the city. My favorite place in the Hotel is the rooms, each one of them is completely differently decorated. And the lunches at the pools are magnificent, and it is the most beautiful thing in the city. Around the Hotel, there is mostly light traffic.