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Pan Pacific Suzhou

Traveller (823)
Room & Suite (183)
Dining (53)
Certificate of Excellence
Overview
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No. 259 Xinshi Road, Gusu District, Suzhou 215007 China See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.5 Star accommodation
Additional information
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Offers from Pan Pacific Suzhou
Special Offer:Best Rate Guarantee
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Rooms
3 Feb4 Feb
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,200)
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417 results
Traveller rating
199
137
56
21
4
Traveller type
Time of year
LanguageEnglish
More languages
199
137
56
21
4
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All reviews free access hotel guests grounds are beautiful rabbit warren traditional architecture outdoor pool third floor a bit confusing hotel garden club room chinese garden old city room card main building nice garden breakfast buffet tour group
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1 - 5 of 417 reviews
Reviewed 3 weeks ago

Treat yourself to stay at this hotel. The grounds are beautiful. The hotel is adjacent to a beautiful park that hotel guests may explore at no additional charge. The rooms are luxurious and functional.

Date of stay: October 2018
Thank HappyMinski
Response from PPSuzhou, 公关经理 at Pan Pacific SuzhouResponded 3 weeks ago

Thank you for your kind comments and we feel really honored that you had a great stay in our hotel. We hope we could see you again in the near future. Wish you have a great start of the year of 2019!

Reviewed 3 weeks ago

First rate hotel. The bus and luggage drop off area is at least 100 meters from the lobby. Hotel common areas were COLD (don't know what happened to the heat?) The layout is like a village with rooms in different buildings. The restaurant was amazing...More

Date of stay: December 2018
Thank JOSEPH L
Response from PPSuzhou, 公关经理 at Pan Pacific SuzhouResponded 3 weeks ago

Dear Joseph, Thank you for your stay with us and for sharing your experience with other travelers. Your detailed comments are highly valued by us, with which guide us to deliver ideal experience for our valued guests. As you mentioned our bellman charged you RMB...More

Reviewed 4 weeks ago via mobile

It was fortunate that they preserved the exterior of the hotel. But the people who bought the hotel and renovated it mustnt have thought about the layout of the hotel because it was a disaster. It was confusing going around the hotel and finding our...More

Date of stay: December 2018
Thank passportpleasePH
Response from PPSuzhou, Public Relations Manager at Pan Pacific SuzhouResponded 4 weeks ago

Thank you for your stay with us and we feel really sorry that you had an unpleasant experience in our hotel. Your comments are seriously concerned and have been forwarded to related department for improvements. Thank you again for your feedback, which is important way...More

Reviewed 12 December 2018 via mobile

This was even better hotel than the hotel before even thought the hotel before was marvelous.i am not sure how Nexus tours can afford these hotels. Everything beautiful and wondrous. It is a 6 star Hotel if these such a high rating. The staff were...More

Date of stay: November 2018
Thank gregpToronto
Response from PPSuzhou, Public Relations Manager at Pan Pacific SuzhouResponded 17 December 2018

Dear Valued Guest, Thank you for taking your time sharing with us your distinguished experience regarding your stay with us. It is our great honor to have you with us and make your trip in China more enjoyable. We are looking forward to welcoming you...More

Reviewed 3 December 2018

The breakfast was good and plentiful. The gardens on the site were good for an afternoon stroll. The bed was nice & comfortable with excellent linens. The couch was well worn and needed to be replaced. The layout for the whole building was a mishmash...More

Date of stay: November 2018
Thank Dig D
Response from Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific SuzhouResponded 3 December 2018

Thank you for staying with us and taking your time to share your experience with other travellers. We are glad that you enjoyed the environment of the hotel. Your kind advice and complaints have been forwared to related department for improvement, so as to bring...More

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About
Description
Pamper your senses at Pan Pacific Suzhou, a private paradise in the heart of a city steeped in Chinese artistry, culture and tradition.Indulge in the culture of this quaint charming city at a sanctuary that fuses More the artistry of local architecture with contemporary luxury. Pan Pacific Suzhou offers modern-day conveniences, outstanding service and state-of-the-art amenities. Let us inspire your imagination and heighten your senses with a stay at our 5 star hotel.Flanked by a magnificent backdrop of traditional gardens, our luxury hotel is just a one-hour drive from Shanghai, close to Lake Taihu and Hanshan temple. Spend time exploring Suzhou, savour gourmet meals, tempt your senses at our spa, or experience enchantment in our silk boutique. Discover your own private paradise at the Pan Pacific Suzhou hotel, where tranquility reigns. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Air Conditioning
Banquet Room
Breakfast Available
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Refrigerator in room
Wheelchair Access
Beachfront
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
,
Business
,
Spa
,
Luxury
,
Best Value
Room types
Non-Smoking Rooms, Family Rooms, Suites
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Romantic
,
Business
,
Spa
,
Luxury
,
Best Value
Room types
Non-Smoking Rooms, Family Rooms, Suites
Number of rooms
480
Price range
US$91 - US$149 (Based on Average Rates for a Standard Room)
Also Known As
Pan Pacific Suzhou Hotel Suzhou
,
Sheraton Suzhou Hotel
Location
China > Jiangsu > Suzhou
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Romantic
,
Business
,
Spa
,
Luxury
,
Best Value
Room types
Non-Smoking Rooms, Family Rooms, Suites
Number of rooms
480
Price range
US$91 - US$149 (Based on Average Rates for a Standard Room)
Also Known As
Pan Pacific Suzhou Hotel Suzhou
,
Sheraton Suzhou Hotel
Location
China > Jiangsu > Suzhou
Photos
Traveller (823)
Room & Suite (183)
Dining (53)
Pool & Beach (19)
Business Centre & Event Rooms (1)
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Questions & Answers
Ask a question
Sunsnowandwater
23 April 2018|
AnswerShow all 4 answers
Response from PPSuzhou | Property representative |
Yes. A swimming cap is requested when use both indoor and outdoor pools according to the policy of Suzhou Bureau of Hygiene. Thanks for your understanding and look forward to serving you soon.
0
Votes
priscilla878
2 September 2016|
AnswerShow all 6 answers
Response from PanPacificSZV | Property representative |
The hotel started operating in 1999 and became a Pan Pacific hotel in 2010. As Ham M suggests, if one is looking for a sleek, contemporary, glass & steel tall building, you would not choose our hotel. We were built with... More
1
Vote
Room Tips
"I'm sure all rooms would have been excellent"
lumsbridge
3 weeks ago
Read review
"Don't stay"
Michpp2018
31 Oct 2018
Read review
"The bed was reasonably comfortable"
HeatherG2860
5 Oct 2018
Read review
"Ask for a room nearest elevators so you wont have to go through a maze-like hallway to get to your room."
doryp642
11 Jun 2018
Read review
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