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#17 of 557 hotels in Sanya
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Experience the true nature of Southernmost China at The Ritz-Carlton Sanya, Yalong Bay. With a private beach on Yalong Bay, the region's largest spa and exceptional accommodations, this Sanya luxury hotel is an unforgettable retreat. The beauty of our surroundings is celebrated with thoughtful design and décor, while spacious layouts, luxurious bathrooms and indulgent bedding tempt one to forgo exploration for welcome seclusion. Verdant mountains all around you. Palm trees paving your way to the bay. And your footprints marking the white sand beach – Sanya is blessed with charming tropical scenery and eternal sunshine. We offer 446 rooms with resort, ocean and lagoon view, including 66 rooms and suites in club level, 33 villas with private plunge pool. Eight dining outlets will please discerning palates with signature favorites, seasonal offerings and even personalized dishes and beverages.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
My favorite chain of hotels is the Ritz Carlton, they just never disappoint. The hotel is located on the beach and offers magnificent views of the ocean, and its gardens are well kept, lush and beautiful. Many options for kids activities, and great pools (both for adults and for kids), remarkable staff and tasty food options.
We had a garden villa (sea view villas were under refurbishment), and it had a beautiful private outdoor area and pool, but the villa and its outdoor area could need an update. Villas are spacious and come with a little kitchenette (great if you travel with small kids).
The staff is what makes this place stand out, however. I would like to warmly thank Leo in the reception for his wonderful service and can do attitude, he took care of us from the moment we checked in till the moment we checked out, he went up and above to make sure we had everything we could ever need. He is such an asset to the RC Sanya. A big shoutout to Iris and King in the Sand restaurant; always helpful and always on point with their service and so good at remembering guest preferences, and for always having my daughter’s oatmeal prepared to perfection. Also a big thank you to Jackie (?) the chef for taking the time to explain and discuss the very tasty sour/spicy soup noodle dish. A thank you to all other Ladies and Gentlemen that made our stay a wonderful getaway.
Normally I would not rate this a 5/5 - The hotel itself is in need of renovations (but I believe they are already doing this). Many competitors offer more updated facilities at this price point, English level of big parts of the staff could have been better (but they do their outmost to refer you to someone who can help), also the drivers should be better trained at how to install and use a rear facing child seat (not front facing), however it is the service and the kindness of the Ladies and Gentlemen that outweighs the drawbacks easily, and that made our stay a 5/5! RC service values 1, 2 and 3 - checked and exceeded!
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It was indeed a remarkable experience in Sanya ever! I actually came for a short vacation in Sanya every year and the facilities in Ritz Sanya Yalong Bay were so amazing and the well-trained hotel staffs were the highlights for sure. Because I stayed in the hotel during my entire stay, the housekeeping team had always kept my room tidy and cleaned every time when I returned to it. The dining outlets were enjoyable as well, highly recommend the Chinese restaurant to you if you are a big fan of Chinese cuisine. In short, it is a wonderful hotel to stay if you gonna visit Sanya for leisure purposes. Hopefully, the COVID-19 could disappear as soon as possible and I can't wait to revisit this wonderland in the very near future:)
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Date of stay: January 2020
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Put simply the Ritz is the "must stay at" resort in Sanya. The grounds and facilities are excellent, the restaurants delicious and the staff are wonderful. Highly recommended for families or couples looking for a special Sanya experience.
This was our first visit to Sanya, so we stayed at two resorts and visited quite a few others over 10 our days to compare the different restaurants and pools. The Ritz was the definitely the best in our view.
All of the staff were warm, friendly and helpful. A special shout out to Nanncy who was always available (even on her day off!) to answer questions and ensure our needs were addressed super promptly. On a number of occasions I felt like we got extra special attention thanks to her hospitality.
The gardens, pools, gym, spa, and rooms are all very nice and kept in great condition. We ate at four of the restaurants and were impressed at each one. Big thanks to Budi, who was super friendly, and always full of great advice on what to eat and how to spend our day.
The hotel has tons of activities for children, and adults can also find plenty of peace, quiet and serenity on the immaculate grounds as the resort is so spacious. Even at 90% occupancy the Ritz didn't feel at all crowded like so many of the other resorts we visited in Sanya.
We will absolutely be going back, and highly recommend this paradise to other travellers.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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I am writing this review only regarding the beach, since it was this that led to complete confusion. I couldn’t find a review about it anywhere, and when you go to the island, the beach is the key (for a Russian person) when choosing a hotel. I'm shocked to say the least! It's practically gone! A very narrow line - with a large cliff (a drop of sand - where the sunbeds are located) and where there is access to the sea! And it would be nice if there was a descent with steps and railings - no! You just jump off this cliff or slide down the hot sand! The sea - where you can swim - is fenced off like a swimming pool, okay - this is safety from the current, well then clear away the stones! The entrance is huge stones! When entering, I hurt my leg so much that I no longer consider this entrance safe! Russian children have gathered in a heap and are carrying stones beyond the buoys, the staff is resting! The line has already been cleared and the Sand entrance is there! Let me remind you once again this is the Ritz! That is, in order to get into the sea, you first need to go through an obstacle course - first with a descent and hot sand, and then a labyrinth of stones. The lifeguard was sleeping at the post, there was no soul, there were no more than 20 sunbeds in one line. Sellers walked around and intrusively offered goods. We honestly went to Merriott - there is a wide line and a good entry into the water, several rows of sunbeds. I’ll write about the hotel later, but the first impression is that there is no hospitality - you run to solve all your problems at the reception (we didn’t have anything in the room for children, that is, they didn’t prepare for guests - bathrobes, slippers, toothpaste - only after asking at the reception, the floor was the room is so dirty that the children again stained their bathrobes - you run to the reception, the mirror in the bathroom fell out at the reception, etc.), the area is green, there is a children's club, I can’t rate it, since we didn’t leave the children there - I didn’t like the smell of the damp room. The breakfasts are varied - I was surprised that there was no freshly squeezed juice for breakfast (or it was very diluted). So far we have tried 2 restaurants out of 7 (Sands - fast service, tasty, not a very large menu (it’s by the pool on the beach), Sofia (Italian restaurant) - I waited more than an hour for my risotto, the menu is more extensive, delicious pizza and the children were satisfied with the Bolognese . A room with a pool and a large balcony - which is very convenient with children (3109). So far, unambiguous impressions for 1 day!
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Date of stay: May 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Come here for the pool, beach and breakfast only! forget about having a nice dinner here, F&B is a joke! All the restaurants here outside of the breakfast at Fresh 8 are playing hard to get, actually you don't have anything else within the hotel! The Sand restaurant and Chinese restaurant are by booking days ahead or they will tell you they are fully booked, even they are only about 30% full! you can take a look yourself if you have the time to wait! I guess they don't care about the business and saving those tables for the high rollers just in case. Walk over to Sheraton or Marriott for dinner without reservation, they are much friendlier and about 50% less than RC anyway!
Tip: book this hotel using Ctrip (use the Chinese site), it's cheaper than the Bonvoy APP, they can careless if you are a member or not anyway... all they care is which room you booked!
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Date of stay: September 2021
Cleanliness
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Sleep Quality
Room Tip:Book your dinner days ahead or eat outside of this hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We just came back from a 6-day vacation at the Ritz Carlton in Sanya, my family of three. We had a great time down there, the first time that we stayed inside the resort the entire time, no need to go out because it has all one needs on the grounds. Special thanks for the F&B Director Fethil Yucel and his team that never failed to surprise us in our culinary explorations. Especially thanks go also to Elvis from the BBQ who really took care of us as well Ailee & Iris from the Sand restaurant who made sure our anniversary dinner was a great success. Great resort not only for families but also couples or singles, pure relaxation guaranteed. The landscape and setup of the pools are very well done, and kept very well. The rooms are very spacious, next time we go we try getting hold of one of those rooms that havae a direct access to the pool. Also looking forward to see the lounge being rebuild for our next trip, currently the lounge is hosted inside their italian restaurant, but despite this the Lounge rooms are very well worth the deal!
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Date of stay: July 2020
Location
Service
Sleep Quality
Room Tip:We had a Club Room, that was a great deal with the all-day dining access.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Earlier I had stayed at the RC Sanya which was very disappointing. I wanted to give them another chance and this time they went over and above, well done!
Some quick highlights:
Upgrade to excellent lagoon room with direct access to the pool and view of the ocean
Outstanding food and beverage in the club lounge throughout the stay
Exceptional, and I mean EXCEPTIONAL staff. Full credit to Elaine who runs an efficient team in the Club Lounge. Elaine made the stay extra special and no request was too much. Thanks Elaine! Superb service from Koko whom lent me an oversize float for the swimming pool
Yalong bay in my opinion is the best area in Sanya and the RC Sanya has a combination of location, service and resort feel. It ticks all the boxes
Looking forward to my next stay very soon
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Date of stay: July 2021
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We made a reservation for afternoon tea at the Scene for two and travelled for an hour to get there, only to be told just as we were reaching the hotel that the classic afternoon tea set was not available. We asked to speak to a manger/ staff that could sort this out but no one attended to us for at least 15 mins. Finally after many attempts to contact someone via the front desk, we had to get hold of the manager ourselves. At that point we had such a terrible experience already that we decided to leave. We stayed at Ritz in other cities and had no issue with service, but in Sanya, the service was really appalling. Staff didn’t show initiative to rectify the issue, or even attend to us to try and sort the problem. Not sure about the quality of the food, but the terrible service definitely ruined the experience there- there are many other better hotels out in Sanya for afternoon tea to spend on.
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kevin Zeng, Other at The Ritz-carlton Sanya, Yalong Bay
Responded 8 Oct 2020
Dear valued guest, Warmest greetings from the Ritz-Carlton Sanya, Yalong Bay! Thank you for your valuable time sharing your feedback with us. First of all, I would like to sincerely apologize for the unsatisfactory service as you said. We shared your feedback with our leader team and also checked the issues you mentioned regarding on Classic Afternoon Tea. We will put efforts on staff training and improving the quality of service. On behalf of our Ladies & Gentlemen, I look forward to welcoming you back to our hotel soon, If I can be of any assistance with your future reservation, please contact me directly so that I can personally ensure that you will have an exceptional experience. Best regards, Tom Zhang Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The service was fantastic, starting from the beach boys/girls and to the cleaning staff - everyone has been extremely helpful, attentive to our needs and diligent about our water safety. It would have helped if the staff could speak better English, but we were able to communicate just fine without it using Google Translate.
The territory is very well taken care of and full of greenery. The rooms were always clean and comfortable. The two pools were beautiful and very peaceful - it felt like there was barely anyone there, so we were able to have a very calm time by the pool.
Most importantly, we were blown away by one of the hotel staff members - Tatyana! She provided us with a wonderful welcome and was extremely responsive to all our queries. She has also shown exemplary professionalism and empathy all throughout our stay. All in all, she was incredibly friendly, extroverted and helpful - we will miss her very dearly!
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Date of stay: September 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Excellent Resort. Airport shuttle bus to this resort by costing CNY 25. A lot of pools were surrounded by tropical gardens. The whole resort looks like a ancient Chinese palace. Marriott titanium members received a room upgrade to a sea view room and late checkout at 4 PM.
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Date of stay: January 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Sanya area.
PRICE RANGE
HK$1,344 - HK$2,011 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
三亚丽思卡尔顿, 三亚丽思卡尔顿酒店, ritz carlton hotel sanya, ritz sanya, ritz-carlton sanya
FORMERLY KNOWN AS
The Ritz-Carlton Sanya Yalong Bay
LOCATION
ChinaHainanSanyaYalong Bay
NUMBER OF ROOMS
446
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
