A very bad experience after our stay. After housekeeping thrown out/or taken away our toiletries. -Issue no1) Entering room without permission when DND was activated and neither was the housekeeping light activated. So entering the room without permission is a violation of the guests personal space & personal security. -Issue no2) Housekeeping taking/throwing away personal items which was clearly left on the vanity and not in the waste bin. Even if we asked for housekeeping to clean there should be no way that they can decide on what items to take away, at the most they should only empty the waste bins and put other items nearly aside. How can they determine what is waste, so hence we cannot exclude the fact that items may have been taken for personal benefit/use. The next day the staff at the front desk Savana Chu was not helpful in anyway about our loss and insisted she would not pass on the GM details or complaints department for me to file a complaint. She also gave us a fake telephone number to call! So I hope the GM can see this post & get back to me for a more professional & sincere apology/compensation of some sort. As this not only violated the number one rule of hospitality which is guest security as this can also be deemed as a criminal act by some. I hope the reaction from the Wyndham hotel group will be more favourable when they read this post than what was shown by the front desk staff on handling this situation.…
I stayed at the Wyndham for 3 nights and the rooms are really nice (clean, big, high ceiling, nice bathtub, comfy bed), but wifi didn't work at all. The concierge said it is because of China Internet restrictions, but my cell phone data (HK/China SIM card) was working well while the wifi was really slow (slower than in the '90s). As I need a good wifi connection for work and private stuff I will not go there anymore.
My first stay here for business whilst in Shenzhen. Very comfortable rooms and great views over the city. Attentive and accommodating staff. Good location withing a cheap taxi ride of most places. Will always stay here moving forward whilst in the area on biz
The hotel is very modern. The room is very big, worth the price. The room is also very clean and well organized. The staff are also very friendly. The hotel is located in the middle of the city. It’s easy to travel around. Recommend to stay when you visit Shenzhen.
It was our 1st time at the Wyndham in Shenzhen and it was an amazing experience. First thing, peoples attention was fascinating in special, Hassan, Thank you so much for everything we loved all the details. Second things, The hotel its very nice, the rooms perfect and de summing pool was incredible, I will definitely return to Wyndham Grand Shenzhen from Mexico.
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