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Crowne Plaza Shenzhen Futian, an IHG hotel

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28 Fuhua 1st Road, Futian Cbd, Shenzhen 518048 China
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Traveller (480)
Dining (85)
Room & Suite (66)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#32 of 3,270 hotels in Shenzhen
Location
Cleanliness
Service
Value
Travellers' Choice
Crowne Plaza Shenzhen Futian is located in the heart of Futian Central Business District, with close proximity to the Shenzhen International Convention & Exhibition Center and Metro Subway Station. It is only 15 minutes to the Lowu Railway Station and Shenzhen Bay Port, 20 minutes to Shenzhen North Railway Station, 35 minutes to Shekou Ferry Terminal and Shenzhen Bao'an Airport, and 10 minutes to Futian/Huanggang Checkpoint. Guangzhou-Shenzhen-Hong Kong high-speed railway has officially opened, it takes only three minutes of walking distance from Futian Station to the hotel. Marco Polo Shenzhen has completed a comprehensive upgrade of the rooms, suites and Continental Club in 2018. The 391 well-appointed rooms and suites are equipped with broadband Internet access, luxurious bathrooms, state-of-the-art communications and entertainment facilities. Situated on the 35th to 41st floors of the hotel, The Continental Club provides the most luxurious accommodations for travelers.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Outdoor pool
Restaurant
Breakfast buffet
Swimup bar
Shuttle bus service
Banquet room
Meeting rooms
Spa
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Centrally Located
Languages Spoken
Chinese
1036Reviews1Q+A64Room tips
Traveller rating
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Most Recent
Luke B wrote a review May 2022
Shenzhen, China12 contributions16 helpful votes
We stayed in executive rooms (three families). Here are the thoughts from executive access perspective. Pros: - everything was functioning well in the rooms - big soap shampoo conditioner dispensers - very friendly and helpful staff - clean - very well maintained Cons: - management is cutting corners, executive lounge had fridges locked outside of opening hours (first time saw this in an executive lounge), not even coffee machine available - no breakfast available in executive lounge (they asked us to pay for kids downstairs) - not enough glasses during happy hour - no coctail shaker during happy hour - they even ran out of soda water in the fridge - food ok upstairs but nothing special - executive rooms had standard instant coffee (I would expect a capsule machine) As I said, it's not staff fault, it's the management that is cutting corners :) Overall good stay but could be a better experience if executive lounge wasn't so ... Cheap.
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Janice wrote a review Mar 2021
1 contribution1 helpful vote
Trying different hotel is how I take a break from work under this circumstances. It was my pleasure to visit the Crowne Plaza. It located in a very convenience location. The facilities and services were over my expect. Especially the trainee Jasper in the CFF lounge. His service were very enthusiastic and helpful. His smile and service melted me during the breakfast time in the lounge. Providing me hand sanitizer before breakfast and trying to keep everyone safe. Reminding me to wear mask when I exit the restaurant. His warm and scrumptious service impress me, and hope to met him again in the future.
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Date of stay: March 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Brendamin Wang , Marketing at Crowne Plaza Shenzhen Futian, an IHG hotel
Responded 3 Mar 2021
Dear guest, thank you very much for your feedback on your stay at Crowne Plaza Shenzhen Futian. We are happy to hear that you enjoyed our service and food quality at the best location in Shenzhen.Special thanks for your recognition of Jasper's work. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jerry Y wrote a review Oct 2020
Singapore, Singapore53 contributions147 helpful votes
Stayed here for a month moving to Shenzhen. The hotel is a bit old but the service was incredible and really extraordinary for keeping up such standards during difficult times. Management also dealt with problems quickly and effectively. Very pleased with my stay and felt at home.
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Date of stay: May 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from Brendamin Wang , Marketing at Crowne Plaza Shenzhen Futian, an IHG hotel
Responded 25 Oct 2020
Dear guest, we would like to thank you for choosing to stay with Harorizi Shenzhen hotel and sharing your experience with us. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MJellick wrote a review Jun 2020
Shenzhen, China187 contributions105 helpful votes
One of the cheaper hotels in the CBD, but worth it, with an excellent location and pool! Friendly staff, clean, rooms, and all of that, but what is the main draw is the price, location and pool. For less than $100 USD, you are centrally located in the downtown CBD, walking distance to good restaurants, craft breweries and sites. To relax, there is a large outdoor pool, which at night, is even better, surrounded by the lighted buildings, adding to the view, not blocking it. An easy escape weekend can take place at the Marco Polo, and it is recommended if you want a place to hide from the chaos that surrounds...
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Date of stay: June 2020
Value
Location
Service
Room Tip: Best Views are loud at night
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Brendamin W, Public Relations Manager at Crowne Plaza Shenzhen Futian, an IHG hotel
Responded 28 Jun 2020
Dear MJellick, thank you very much for your feedback on your stay at Marco Polo Shenzhen. We do hope that you have the opportunity to visit us again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Javi wrote a review Apr 2020
1 contribution1 helpful vote
Im travelling very often to China. When I visit Shenzhen my best hotel option is Marco Polo. Since 2008 is my hotel. Very comfortable, I feel like home. Incredible food, rooms highly clean. Convenient for fun after work. Many restaurants and bars around the hotel. Also You can find big mall. Thanks Marco Polo Staff. Javi, Spain
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Date of stay: November 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Brendamin W, Owner at Crowne Plaza Shenzhen Futian, an IHG hotel
Responded 27 Apr 2020
Dear guest, thank you very much for your feedback on your stay at Marco Polo Shenzhen. We are happy to hear that you enjoyed our service and food quality at the best location in Shenzhen. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
CS C wrote a review Jan 2020
2 contributions3 helpful votes
I regularly stay at the Marco Polo SZ when I visit SZ with friends. Our recent stay from Dec 21 to Dec 25 was a very pleasant experience. The staff were all very helpful and prompt in the services. We especially want to thank the staff at the Executive Lounge for exceptional service. Many thanks to Zoro Lian and his colleagues.
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Date of stay: December 2019
Cleanliness
Service
Sleep Quality
Room Tip: Pick rooms away from the Bar Steet on the right of the hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Brendamin W, Public Relations Manager at Crowne Plaza Shenzhen Futian, an IHG hotel
Responded 28 Jun 2020
Dear guest, thank you very much for your feedback on your stay at Marco Polo Shenzhen. We do hope that you have the opportunity to visit us again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MintLeafSG wrote a review Jan 2020
Singapore, Singapore90 contributions37 helpful votes
This hotel is near to the MTR station, as well as the Futian Railway station (for train connection between HKG and Shenzhen). So, commuting in Shenzhen via the public transport is convenient. A number of shopping complexes and supermarkets are also within walking distance. Room-wise, it was big, clean and very comfortable. The staff, from the front desk to the restaurant to the housekeeping, was very friendly. Edwin, thank you for ensuring we had a pleasant breakfast.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Brendamin W, Public Relations Manager at Crowne Plaza Shenzhen Futian, an IHG hotel
Responded 7 Jan 2020
Dear guest, thank you very much for your feedback on your stay at Marco Polo Shenzhen. We are happy to hear that you enjoyed our service at the best location in Shenzhen.We appreciate your business and looking forward to welcome you back to Marco Polo Shenzhen. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MELL2002 wrote a review Dec 2019
Singapore, Singapore13 contributions30 helpful votes
Great and enthusiastic service from both Zoro and Joy at the business centre to help me print my presentation slides. Also the hotel was fast to resolve my issue on the noise from outside by upgrading my room to a quiet sector.
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Date of stay: December 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Brendamin W, Public Relations Manager at Crowne Plaza Shenzhen Futian, an IHG hotel
Responded 19 Dec 2019
Dear guest, thank you very much for your feedback on your stay at Marco Polo Shenzhen. We do hope that you have the opportunity to visit us again in the future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
tempestaz wrote a review Dec 2019
Scottsdale, Arizona7 contributions4 helpful votes
This is the first time I have visited this hotel and I will be back. As an English speaker I found it easy to communicate with staff. The rooms were a nice size, very clean, all the amenities. There are plenty of places to eat in the hotel and a nice breakfast buffet. Very close to malls and tons of food options. Also a 5 minute walk to Futian station which is a great location to get you to the airport or other places in Shenzhen.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Brendamin W, Owner at Crowne Plaza Shenzhen Futian, an IHG hotel
Responded 5 Dec 2019
Dear guest, thank you very much for your feedback on your stay at Marco Polo Shenzhen. We are happy to hear that you enjoyed our service and food quality at the best location in Shenzhen. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Emrah E wrote a review Dec 2019
Ningbo, China8 contributions9 helpful votes
I stayed in the hotel two nights. From the checkin until leaving the hotel, ı felt like home. I was Upgraded to business floor 40th floor. The Facility Receptionist / Supervisor of the 40th floor Lounge ( Ms. Mary ) was the most friendly staff in the hotel that I met.
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Date of stay: December 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Brendamin W, Owner at Crowne Plaza Shenzhen Futian, an IHG hotel
Responded 5 Dec 2019
Dear guest, thank you very much for your feedback on your stay at Marco Polo Shenzhen. We are happy to hear that you enjoyed our service and food quality at the best location in Shenzhen. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$112 - US$140 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
深圳马哥孛罗, 深圳马哥孛罗好日子, marco polo shenzhen hotel shenzhen, marco polo hotel shenzhen, shenzhen marco polo hotel
FORMERLY KNOWN AS
Marco Polo Shenzhen
LOCATION
ChinaGuangdongShenzhenCivic Center
NUMBER OF ROOMS
391
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Frequently Asked Questions about Crowne Plaza Shenzhen Futian, an IHG hotel
Which popular attractions are close to Crowne Plaza Shenzhen Futian, an IHG hotel?
Nearby attractions include COCO Park (0.4 km), Link City (0.3 km), and Pepper Club (0.2 km).
What are some of the property amenities at Crowne Plaza Shenzhen Futian, an IHG hotel?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Crowne Plaza Shenzhen Futian, an IHG hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza Shenzhen Futian, an IHG hotel?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Crowne Plaza Shenzhen Futian, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Crowne Plaza Shenzhen Futian, an IHG hotel?
Conveniently located restaurants include Bus Grill Turkish Steakhouse, AZZURRO Italian Restaurant Homemade, and Baia Burger Concept.
Are there opportunities to exercise at Crowne Plaza Shenzhen Futian, an IHG hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Crowne Plaza Shenzhen Futian, an IHG hotel have an airport shuttle?
Yes, Crowne Plaza Shenzhen Futian, an IHG hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Crowne Plaza Shenzhen Futian, an IHG hotel have airport transportation?
Yes, Crowne Plaza Shenzhen Futian, an IHG hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Crowne Plaza Shenzhen Futian, an IHG hotel located near the city centre?
Yes, it is 0.8 km away from the centre of Shenzhen.
Are any cleaning services offered at Crowne Plaza Shenzhen Futian, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.