The dedication towards the job from the hotel staff is outstanding ( way above average). Special thanks to Daisy Liu and her team from the executive Lounge for the great professional and friendly service, a top performance to say the least. 谢谢你
The hotel is definitely a great place if you wanna a weekend escape. The facilities and the services are all going well. Room conditions are really good even in the side building (the old one). Will choose this hotel next time.
It has been a while since my last visit, but the hospitality of the hotel never changes. I have been greeted prior to my arrival by email and phone call. In addition, they upgraded me to a decent sea view suite in the Nanhai Wing. The service of the executive lounge is spectacular with stunning sea views. My very special appreciation go to Alieen Lin, the recently promoted AFOM, who contacted me in anticipation of my arrival. In addition, I would like to thank Daisy, Jill, Bella, and Martin from the executive for their services.
Daisy、Bella、Martin are all well welcomed in lounge. They are all supposed to be benefit for customers. My family and I have a good time on their service. What wonderful days！BTW the girl in front desk named Raiss or Geese，sorry，I forgot her name😅 is also very helpful. She‘s very lovly and kindly without glasses😊😊
It has been a very pleasant stay, particularly enjoyed the service at the executive lounge Daisy has been very helpful and professional. In general, Hilton has always been my preferred hotel. I consider Hilton Shekou is one of the best hotels in Shenzhen for it’s location and history.
Shekou hilton is on the fantastic beautiful place. And placed me very good rooms. 729, 1029 is big and covenience, 1523 is very close to excutive lounge, and 3028 is very nice sweet room. The most important things was you guys services. Daisy Liu & Fredric was very friendly to guest. Thanks! If I go back to shenzhen, absolutely stay again at hilton.
In general, I had a great time at the Hilton. The service Hilton offerd to me was so satisfactory. Especially the Happy Hour, I am so impressed with Alice's hospitality and her humorous character. And I think I like her very much.
Has been staying at the hotel for four week's and the staffs service has been great. Especially from Alice, Carlos and kk in the Executive Lonunge. Will come back again the next time I visit Shenzhen.
This Hilton is really two Hotels. One new building that is like most Chinese hotels, nice new, and excellent for photos. The other is older and designed after a mid 1990s plan. The issues we had with this hotel is mostly the function. Breakfast is only served at one of the hotels and the selection is far skimpier than most other hotel chains. They only open one outside pool, which has only eleven lounge chairs, so go early if you want one. The hotel rooms could use a design upgrade even though they seem to be recently built. Lastly, the staff seem eager to help, but unfortunately mostly lack the knowledge or training to do so. If you are asking the one question that the staff have been taught how to service they are excellent, but anything else you will get a panicked employee who will shuffle you from one person to the next hoping that they will not be blamed for their lack of competence. (Lack of effective training by management.)…
compliments to the lovely and helpful staff of the front desk who helped us. They kept us updated on any changes in policies in Shenzhen and when I wasn't satisfied with my initial room they made sure to make it right and made my stay a very pleasant experience. Special Thanks to Kenina and her team! Recommend for a business trip or a nice weekend trip