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138 Fuhua Third Road, Futian District, Shenzhen 500086 China
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Traveller (2151)
Dining (649)
Room & Suite (410)

About

#14 of 3,269 in Shenzhen
Location
Cleanliness
Service
Value

If you’re looking for a luxury hotel in Shenzhen, look no further than Four Seasons Hotel Shenzhen.

Nearby landmarks such as Huaqiang North Road Commercial District (2.0 mi) and Shenzhen Saige Plaza (2.0 mi) make Four Seasons Hotel Shenzhen a great place to stay when visiting Shenzhen.

Guest rooms offer amenities such as a flat screen TV, air conditioning, and a minibar, and guests can go online with free wifi offered by the hotel.

Four Seasons Hotel Shenzhen features 24 hour front desk, room service, and a concierge, to help make your stay more enjoyable. The property also boasts a pool and an on-site restaurant. If you are driving to Four Seasons Hotel Shenzhen, free parking is available.

While in Shenzhen, you may want to check out some of the restaurants that are a short walk away from Four Seasons Hotel Shenzhen, including ShanTou BaHe LiHai Ji Niuroudian (GouWu Park) (0.3 mi), Bus Grill Turkish Steakhouse (0.3 mi), and Kwei Mun Lung (Ping'an Finance Center) (0.2 mi).

If you’re looking for something to do, Link City (0.2 mi), Shenzhen Convention and Exhibition Centre (0.2 mi), and Shenzhen Concert Hall (1.2 mi) are a nice way to spend some time, and they are all within walking distance of Four Seasons Hotel Shenzhen.

The staff at Four Seasons Hotel Shenzhen looks forward to serving you during your upcoming visit.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Business Centre with Internet Access
Valet parking
Wifi
Hot bath
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
On-demand films
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Modern
Languages Spoken
English, Chinese, Korean

Location

Full view
95Great for walkers
Grade: 95 out of 100
107Restaurantswithin 0.5 km
10Attractionswithin 0.5 km
3059Reviews9Q+A64Room tips
Traveller rating
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Popular mentions
Campsay upon Crooked wrote a review Jul 2021
Houston, Texas405 contributions27 helpful votes
+1
If I had not looked at the name of this hotel, I would have assumed that this is a Sheraton hotel. Four Seasons Shenzhen has nothing particularly below-average - everything is so standard here. However, there is nothing particularly outstanding with this hotel either. It lacks the elegant atmosphere and services exclusive to the Four Seasons brand. As a result, it is easy to confuse this Four Seasons hotel with other style-less standardized upscale hotels, like Sheraton. Let me give some examples. Its lobby is not located on the ground floor, so one needs to take the elevator to reach the lobby. Unfortunately, the space on the ground floor is too small and under-decorated. It is very much like the entrance of a middle-end office building - one can never imagine it is the only way to the lobby of one of the finest hotel brands. Such a vibe just gets worse when one reaches the lobby on the 16th floor. It is even more crowded and noisy than the ground floor. Kids are let free to run and shut around holding their colorful swim rings, making the lobby very much like an off-school-hour kindergarten. It is great that the hotel has a pianist playing background music live at the lobby lounge, which is as crowded and noisy as a cafe alongside a busy avenue. However, I do not know why the pianist was ordered to continuously play those Cantonese songs that were once popular 20 years ago. The hotel thus loses the last chance to inject a little elegance into its lobby; the background music makes the lobby even more vulgar. It is hard to convince one that it is a Four Seasons lobby. In fact, even if I had been told that it was a Sheraton lobby, I would hardly have believed that. It is more like an entrance of a waterpark than the lobby of a hotel. The suite I stayed in was tidy but still very standardized. To visualize it a bit, it is just like a Sheraton suite. You get a sofa, a TV, a bed, and everything one would expect from an upscale hotel. However, all of these were arranged in a way that lacks careful design; even a random person would be able to produce such a "design". Therefore, unfortunately, the suite I stayed in is really far away from what a classic elegant Four Seasons suite would be. At best, it is just a Sheraton room. However, the service I received from Four Seasons Shenzhen was what really made me doubt whether it is a genuine Four Seasons hotel. This was the least efficient check-in experience I have ever encountered at a premium/upscale hotel. However, the most irritating thing was that the check-in staff did not seem to respect that there was actually a queue. When a lady opened a new counter, a woman just coming out from the elevator could simply ignore the long queue already there and the lady still helped her with her request. When a new counter is being opened, shouldn't the check-in desk serve the guests already queuing first? Or, does the hotel expect its guests to all rush to the new counter when it was being opened up, like how people run to a new counter at the border gate? It is really irritating to see that the check-in desk did not pay attention even to such a basic courtesy when guests were already queuing for nearly ten minutes to check in. In this regard, even an average Sheraton would undoubtedly do better than Four Seasons Shenzhen. In fact, I have only encountered a check-in desk such disrespectful of the first-come-first-serve principle in an ugly little casino hotel in Macau. Another conversation with the front desk made me further wonder if this hotel is really a Four Seasons hotel. Once my partner and I stepped into our suite, we could immediately sense a strong smell of cigarettes. This was really unacceptable in Four Seasons since it reveals that the hotel does not really check the room properly before giving it to guests. Four Seasons is a hotel famous for paying great attention to details, but Four Seasons Shenzhen does not seem to pay attention to such an obvious problem. I immediately called the front desk about that. They first told me they had already upgraded me. This really puzzled me - why does this hotel say that to me? Do you want to imply to me, "I have already upgraded you, beggar! What are you still asking for?"? No matter what room a hotel gives to its guest, when a problem emerges, the problem is there. The problem does not go away because of the upgrade, does it? It is insulting when a hotel says such a thing to its guests when the guest tells the hotel about an obvious problem in the room. Then, the front desk told me they would reply to me immediately. However, it took me nearly one hour to get a response. Such a disrespect to guests' time. At night, we identified even more problems inside the room: the light in the bathroom was broken and water could not go away from the shower. Both are very obvious problems that any proper housekeeping team could easily identify. How can one believe it was a Four Seasons hotel when there were such many obvious problems? I need to recognize that the location of this hotel is excellent, so is the price it charges. However, it is really not the Four Seasons hotel one would expect. One would be less shocked if they come into this hotel with an expectation for Sheraton/Hilton.
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Date of stay: July 2021
Location
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Response from Sherona Shng, General Manager at Four Seasons Hotel Shenzhen
Responded 17 Aug 2021
Dear guest, Thank you for your recent stay with us and for taking the time to share valuable comments on your experience. From your feedback, it is very disappointing to learn that the overall experience didn't meet your expectation. We deeply understand your feeling and please allow us to extend sincere apology for the inconvenience that caused. It is our guest valued feedback that helps us to fine-tune our services and make further improvements. We have attached much importance on the situation you have mentioned and our Director of Rooms has taken immediate measures to enhance our guest service. Should your schedule bring you back to Shenzhen, I sincerely look forward to another opportunity to welcoming you back to our hotel and we will ensure to create a better experience for you. Warmest regards, Sherona Shng General Manager
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kb m wrote a review Jun 2021
1 contribution
Even though the hotel is old but the maintenance is good. The room is big in general. Staff training is good. They are very helpful. Chinese restaurant must try but the staff is a little cautious as always.
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Review collected in partnership with Four Seasons
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled
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Response from Sherona Shng, General Manager at Four Seasons Hotel Shenzhen
Responded 12 Jul 2021
Dear kbm42, Thank you for staying at Four Seasons Hotel Shenzhen and writing us such a lovely note. Should your schedule bring you back to Shenzhen, I look forward to welcoming you again hopefully soon. Warmest regards, Sherona Shng General Manager
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TOM D wrote a review Jun 2021
1 contribution
I always stay at Four Seasons when travelling in China, the consistent quality service without any downside expectations. Good location, easy access to all kind of facilities and trasnportations, beautiful and quality foods, and very impressive service provided by reception, housekeeping and concierge team. Front Desk team: Jacky,Marmara,Derrick and Susan at Shenzhen Four Seasons are extremely warm and helpful.
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Date of stay: May 2021
Location
Cleanliness
Service
Trip type: Travelled
Room Tip: rooms end with '09' are good layout, and very quiet.
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Response from Shng Sherona , 总经理 at Four Seasons Hotel Shenzhen
Responded 20 Jun 2021
Dear tomdingl, Thank you for staying at Four Seasons Hotel Shenzhen and taking time to write us such a lovely review. I'm glad to acknowledge that you've been taken good care of by our service team, and appreciate your recognition to Jacky, Marmara, Derrick and Susan. Should your schedule bring you back to Shenzhen, I look forward to welcoming you again hopefully soon. Warmest regards, Sherona Shng General Manager
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G T wrote a review Apr 2021
Hong Kong, China15 contributions22 helpful votes
I have spent a week and had a very pleasant stay in Four Seasons Shenzhen in April 2021. The hotel is very conveniently located for business and for high speed train connecting to other cities. There was an incident that a waitress forgot to prepare coffee for me to take-away at breakfast, and the manager brought to my hotel room a cappuccino right afterwards. A timely coffee for my business call in the morning, very impressive service.
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Date of stay: April 2021Trip type: Travelled
1 Helpful vote
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MJellick wrote a review Jan 2021
Shenzhen, China177 contributions90 helpful votes
After an end to the semester, I needed a weekend of rest and relaxation, so I booked a room at the Four Seasons. Upon arriving, I was greeted by Joyce, who welcomed me and expediated my check-in with professionalism and punctuality. She escorted me to my room, which was even better than I expected. Overnight, I enjoyed the simple pleasures of a comfortable room and an incredible pool, along with delicious food. One of my goals was to not have to leave the hotel for anything, and with the attention to service, I didn't, as everything was provided on grounds. I plan on coming back to the Four Seasons Shenzhen, as it was exactly what I needed and precisely what I wanted...
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Date of stay: January 2021
Cleanliness
Service
Sleep Quality
Room Tip: I asked for a room on a "high floor" and it was granted
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2 Helpful votes
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PRICE RANGE
US$208 - US$297 (Based on Average Rates for a Standard Room)
LOCATION
ChinaGuangdongShenzhen
NUMBER OF ROOMS
266
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Frequently Asked Questions about Four Seasons Hotel Shenzhen
Which popular attractions are close to Four Seasons Hotel Shenzhen?
Nearby attractions include COCO Park (0.4 km), Shenzhen Convention and Exhibition Centre (0.3 km), and Link City (0.3 km).
What are some of the property amenities at Four Seasons Hotel Shenzhen?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Four Seasons Hotel Shenzhen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Four Seasons Hotel Shenzhen?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Four Seasons Hotel Shenzhen?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Four Seasons Hotel Shenzhen?
Conveniently located restaurants include Flavorz (all-day dining restaurant), Paletto Italian Restaurant, and Bus Grill Turkish Steakhouse.
Are there opportunities to exercise at Four Seasons Hotel Shenzhen?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Four Seasons Hotel Shenzhen have airport transportation?
Yes, Four Seasons Hotel Shenzhen offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Four Seasons Hotel Shenzhen?
Yes, dry cleaning and laundry service are offered to guests.
Does Four Seasons Hotel Shenzhen offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.