Shangri-La Shenzhen - Nearby Luohu Border, Outdoor Swimming Pool

Shangri-La Shenzhen - Nearby Luohu Border, Outdoor Swimming Pool

East Side, Railway Station, 1002 Jianshe Road, Shenzhen 518001 China
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Panorama of the Pool at the Shangri-la Hotel Shenzhen
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Shangri-la Hotel Shenzhen
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About

5.0
#11 of 1,534 hotels in Shenzhen
4.3 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.0 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The award-winning Shangri-La Hotel, Shenzhen is ideally located in the Lo Wu district adjacent to the busy Hong Kong border. The hotel offers incredible views of Hong Kong’s New Territory and Shenzhen’s own majestic skyline while to discerning travelers who seek elegance, comfort and convenience when traveling.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Hot bath
Outdoor pool
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Spa
Massage
Steam room
24-hour security
Baggage storage
Concierge
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
On-demand films
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Residential Neighbourhood
Family
Languages Spoken
Chinese
Hotel links
Special Offer:Exclusive Member Rate

Location

East Side, Railway Station, 1002 Jianshe Road, Shenzhen 518001 China
Name/address in local language
8,853Reviews16Q+A100Room tips
Traveller rating
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Detailed Reviews
Cigar wrote a review Mar 2024
Hong Kong, China15 contributions1 helpful vote
Hotel's Favourite
5.0 of 5 bubbles
I forgot to add my friend's name when I book the room so I called Misi (staff of the hotel I met last trip) and asked if she can help since my friend would arrive much earlier than me. Not only did Misi helped in adding my friend to the booking, she noticed that I've ordered the dinner package along with the room so she contacted the restaurant and have them arrange a window seat for me. So thughtful of her. Not only Misi was helpful, but Alan Liu of the frontdesk and George Mo of the Housekeeping are also kind, attentive and helpful as well. Even though the hotel's decoration might show some age, but the service make up for it and more. Isn't the service what one should look for when picking a hotel?
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Date of stay: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BerlynCC wrote a review Feb 2020
427 contributions691 helpful votes
5.0 of 5 bubbles
Tried their dimsum buffet and wow!! Were we pleasantly surprised!!

So many selections and all good!!

You check boxes and order...so food come out hot....they have english/chinese menus

Very nice ambiance...

A bit pricey but worth the quality of the food.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SLZ09, General Manager at Shangri-La Shenzhen - Nearby Luohu Border, Outdoor Swimming Pool
Responded 16 Feb 2020
Dear Guest Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen, and taking time to share your positive review. We are glad to learn that you had a pleasant stay at our hotel and Dimsun impressed you with our Shangri-La hospitality service. We will share your feedback with our colleagues and will keep on taking our service a notch higher. We look forward to welcoming you back in the near future. Yours Sincerely, Rebecca Yan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Irishgirl I wrote a review Jan 2021
Paris, France104 contributions81 helpful votes
5.0 of 5 bubbles
We stayed in the hotel for Christmas and it was absolutely amazing- beautiful decorations and a fantastic atmosphere The buffet dinner was amazing, with lots of different dishes. As a vegetarian I had plenty to choose from and the staff were very friendly and offered to make dishes without meat or fish. The manager Linges was wonderful, extremely helpful and he took time out of his evening to make sure we were ok and that we had everything we needed. Cant wait for our next trip to the hotel. Would reccomend the hotel to anyone in the area
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Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SLZ Shangri-La, General Manager at Shangri-La Shenzhen - Nearby Luohu Border, Outdoor Swimming Pool
Responded 13 Jan 2021
Dear irishgirli, Thank you for choosing to stay with us, and taking your valuable time to share your experience. Looking forward to welcome you again soon. Your sincerely, Rebecca Yan
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Lit W W wrote a review Jan 2020
158 contributions88 helpful votes
3.0 of 5 bubbles
We were using the Shangri la Shenzhen for our Christmas lunch gathering for more than a hundred of our staff and their family.

This hotel is located in a very convenient location especially if you have delegates from both Hong Kong and China. It is just situated next to the Shenzhen Train Station which has rail link to literally every part of China. It is also less than 200 meters from the China-Hong Kong border at the Lowu crossing. So this hotel is very ideal for conference and meetings.
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Date of stay: December 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SLZ09, General Manager at Shangri-La Shenzhen - Nearby Luohu Border, Outdoor Swimming Pool
Responded 8 Jan 2020
Dear Guest, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen and taking time to share your comments. We are glad to learn that you found our hotel’s location very convenient, our hotel is centrally located within Louhu commercial area and minutes’ walk from the Luohu HK border and subway link, plus Shenzhen Metro Stations 1 + 9 are close to the hotel that with stops at all key attractions including Futian Convention Center. We look forward to welcoming you back in the near future. Yours Sincerely, Rebecca Yan General Manager
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Eddiefy wrote a review Jan 2020
7 contributions
2.0 of 5 bubbles
I used to go to the "Coffee Garden" of the restaurant to have dinner buffet, yet, I was quite disappointed during my last visit on the New Year Day (1 Jan 2020) where unlike the past, oysters and smoked salmon were ceased to be supplied because it was a non-busy evening (Sunday to Thursday). Some frozen seafood in particular the small crabs were beyond standard while the sushi and fish sashimi were also of low quality. Of course there are still many dishes of both western and Chines styles, and all the drinks were free, but I opine that to dine in an international 5-star hotel like Shangri-la, I am prepared to pay more if it is reasonable.
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Date of stay: January 2020
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SLZ09, General Manager at Shangri-La Shenzhen - Nearby Luohu Border, Outdoor Swimming Pool
Responded 13 Jan 2020
Dear Eddiefy, Thank you for choosing to stay with Shangri-La Hotel, Shenzhen, and leave your comments of Coffee Garden. We do apologize that our buffet restaurant food selections did not meet your expectations. We have reviewed and discussed your comment with the departments involved for further improvement. Recently, we just launched a new dish for new year, and we has the Chilean poached King Crab immersed with 10 different sauce in dinner period for this restaurant. I’m pretty sure that you will enjoy the food and have much better dining experience the next time you are with us. We look forward to serving you again on your next visit! Yours Sincerely, Rebecca Yan General Manager
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trvic wrote a review Apr 2023
Chengdu, China35 contributions
2.0 of 5 bubbles
The location of the hotel is very good. It is located at the Luohu port, which is very convenient for passengers passing through Hong Kong. Because it has been open for a long time, the room is relatively old. The check-in experience was very bad. I waited for at least 20 minutes to check in, and no one came to deal with it. The front desk also didn't inform me that the room was accessible when they gave me the room, which is my least favorite room. When I went out, I specifically informed the hotel front desk that the room needed to be cleaned and furnished, but when I returned to the room, I found that the razor soap and other items were not replenished, and they were all empty. Very disappointing trip for me.
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Date of stay: April 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
laurance g wrote a review Feb 2022
Beijing, China9 contributions
4.0 of 5 bubbles
I would truly give our experience a 3.5. The hotel is very dated and in need of some updating. Our biggest disappointment was booking the Horizon Club room and realizing that the Club was not open. That is very disappointing and should be made clear on the website while booking. Also, the gym and pool were closed for at least one of our three days there which is also not ok.
Since we went for the lounge experience as a staycation, something a lot of people in China are doing, we were very disappointed that we could not get the full experience. My wife and I understand that the hotel is under-occupancy due to Covid and some decisions must be made around that but some things could be handled better.
Breakfast has a very good variety with high quality product. My wife and I are always excited to get fresh pancakes and waffles. Unfortunately those items were not made fresh. They were prepped in advance and left to sit for way too long. This could be said of many items on the buffet. It would be best that if the buffet is so slow with customers that most items are made to order.
The afternoon tea was fine but had no variety at all. We went to another 5 star hotel that also closed their lounge and they at least had a small menu of options to make things more exciting and interesting. The same could be said for happy hour. There were no options given. Just trays of food brought out. If you didn't like something, too bad. Once again, a small menu of items to choose could be a simple and effective solution.
On a more positive note, the open bar concept was still available at happy hour. So that was nice. Also, and I can't stress enough that two women working in the lobby lounge made our experience all the better. I was thinking of leaving on the first day when I realized that the lounge was closed but the kindness, hospitality and service of the lobby staff made us change our minds. Kate and Evelyn in particular were excellent. They tried very hard to speak English to us and were always attentive and caring. We don't eat beef or pork and they made sure to only give foods that we eat. I can't stress enough the excellence of their service.
To be honest, the service in general was above average and way better than the hotel itself. The hotel itself was a disappointment, the hospitality of the workers was a highlight. The room ayi was excellent and spoke the most English of any ayi we've encountered. The staff of the hotel would almost bring us back. If the club was open, we would not hesitate to return.
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Date of stay: February 2022
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lyefei wrote a review Jan 2020
Singapore, Singapore167 contributions94 helpful votes
5.0 of 5 bubbles
First time staying in Shenzhen, where else to book but Shangri-La Hotel! Hotel is conveniently located next to Railway station, ideal for we were travelling from Guangzhou by train. Pulling a big luggage is quite straight forward from station to hotel. One plus! Hotel reception is warm and helpful. We were allowed to check in early and started our tour of the city early.
The room is Shangri-La standard except for a BluRay player that is not functioning. A bit aged but we enjoyed the stay much.
Travelling in Shenzhen from the hotel is easy as it is right above train and subway station. If not for the rioting in Hong Kong we would have travelled to Hong Kong as LuoHu station is also located there.
We had an enjoyable stay in Shenzhen.
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Date of stay: December 2019
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Higher floor of course
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SLZ09, General Manager at Shangri-La Shenzhen - Nearby Luohu Border, Outdoor Swimming Pool
Responded 12 Apr 2020
Dear Guest, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen and taking time to share your comments. We are glad to learn that you found our hotel’s location very convenient, our hotel is centrally located within Louhu commercial area and minutes’ walk from the Luohu HK border and subway link, plus Shenzhen Metro Stations 1 + 9 are close to the hotel that with stops at all key attractions including Futian Convention Center. We look forward to welcoming you back in the near future. Yours Sincerely, Rebecca Yan General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Simon wrote a review Mar 2023
Hong Kong, China7 contributions6 helpful votes
5.0 of 5 bubbles
I wanted to take a moment to express my sincere appreciation for the kind and welcoming service I received during my recent stay at your hotel. From the moment I arrived, I was impressed by the professionalism, courtesy, and helpfulness of your staff, Bill Chan. He really impressed me and my wife.

Moreover, I would like to recognize Emily Wang, Ryan and Leslie Liang for their exceptional service. They went above and beyond to ensure that my stay was comfortable and enjoyable, and their attentiveness and willingness to assist with any request was truly outstanding.

The horizon club was great but the selection of tea was so limited. A wider choice of tea would make the hotel become perfect.

Overall, my stay at your hotel was a truly enjoyable experience, and I wanted to take a moment to express my gratitude to the staff for their outstanding service. I look forward to returning to your hotel in the future and will not hesitate to recommend it to others.
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Date of stay: March 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kitty K wrote a review Dec 2023
Hong Kong, China121 contributions49 helpful votes
5.0 of 5 bubbles
We received the warmest welcome the moment we stepped into the hotel. FD was quick to note that we came to celebrate our anniversary and arranged for lovely petal decorations in our room. The pretty Customer Relations ladies presented us with a handwritten card and complimentary cheese cake. We tried their top floor 360 Bar & Restaurant and the food was great. Service was impeccable and we had a very enjoyable night. We will definitely be back!
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Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from afisher63
Southbank, Australia62 contributions64 helpful votes
Apologies for the slow response to be honest I have no idea as that was not my focus all the best
Answer from M_Revis
Guangzhou23 contributions23 helpful votes
Yes, and they are complementary for under-12s. Best requested before you arrive.
Answer from Edwin U
Panama City, Panama14 contributions1 helpful vote
- Luohu shopping mall, walking distance. Near railway station. - KingGlory Mall 500m walking from hotel - DongMen shopping street, also can go walking or take metro to Laojie station.
Answer from peterli2018
36 contributions48 helpful votes
within walking distance, you can shop any which way you want - including fake, brand authentic, local affordable to high pricy range of foreign imports of world renowned TOP named brands
piere y wrote a tip Apr 2024
1 contribution
5.0 of 5 bubbles
"Try the Executive Room as it is very value."
Read full review
Zhan Yi wrote a tip Dec 2023
Singapore, Singapore1 contribution
5.0 of 5 bubbles
"Explore nearby eateries, good choices of dim sum places! "
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Buggyhotelssuck wrote a tip Nov 2023
Hershey, Pennsylvania25 contributions11 helpful votes
4.0 of 5 bubbles
"It’s worth it to pay for a taxi if you’re coming from Shenzhen or Hong Kong airport - traveling by train and subway is tricky."
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Stephanie Jing L wrote a tip Nov 2023
Singapore13 contributions
4.0 of 5 bubbles
"This is a more affordable choice over Futian shang-Rila in the city centre. Do check on the AC"
Read full review
Wander59235983092 wrote a tip Mar 2023
2 contributions
5.0 of 5 bubbles
"If you worry about the language barriers as a foreigner, dont worry. Most of the staff speaks english very well"
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Not the right property for you?
There are more places to choose from in the Shenzhen area.
PRICE RANGE
HK$656 - HK$734 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
香格里拉大酒店罗湖区, shangri la hotel shenzhen
LOCATION
ChinaGuangdongShenzhenLuohu Port
NUMBER OF ROOMS
552
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SHANGRI-LA SHENZHEN - NEARBY LUOHU BORDER, OUTDOOR SWIMMING POOL HK$641 (H̶K̶$̶7̶2̶7̶) - Updated 2024

Frequently Asked Questions about Shangri-La Shenzhen - Nearby Luohu Border, Outdoor Swimming Pool
Which popular attractions are close to Shangri-La Shenzhen - Nearby Luohu Border, Outdoor Swimming Pool?
Nearby attractions include Kingkey 100 (1.2 km), Luohu Commerical City (Lo Wu Shopping Plaza) (0.3 km), and The Mixc of Shenzhen City Crossing (1.0 km).
What are some of the property amenities at Shangri-La Shenzhen - Nearby Luohu Border, Outdoor Swimming Pool?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La Shenzhen - Nearby Luohu Border, Outdoor Swimming Pool?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Shenzhen - Nearby Luohu Border, Outdoor Swimming Pool?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Shangri-La Shenzhen - Nearby Luohu Border, Outdoor Swimming Pool?
Yes, free parking is available to guests.
What are some restaurants close to Shangri-La Shenzhen - Nearby Luohu Border, Outdoor Swimming Pool?
Conveniently located restaurants include 360o Bar, Restaurant and Lounge Shangri-La Hotel Shenzhen, Coffee Garden Shangri-La Hotel Shenzhen, and Shang Palace Shangri-La Hotel Shenzhen.
Are there opportunities to exercise at Shangri-La Shenzhen - Nearby Luohu Border, Outdoor Swimming Pool?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Shangri-La Shenzhen - Nearby Luohu Border, Outdoor Swimming Pool have airport transportation?
Yes, Shangri-La Shenzhen - Nearby Luohu Border, Outdoor Swimming Pool offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Shenzhen - Nearby Luohu Border, Outdoor Swimming Pool?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Shenzhen - Nearby Luohu Border, Outdoor Swimming Pool offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Shangri-La Shenzhen - Nearby Luohu Border, Outdoor Swimming Pool?
Many travellers enjoy visiting Tai Fu Tai Mansion (5.6 km), Tang Chung Ling Ancestral Hall (5.3 km), and Liu Man Shek Tong Ancestral Hall (2.6 km).
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