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East Side, Railway Station, 1002 Jianshe Road, Shenzhen 518001 China
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Traveller (3117)
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What is Travellers’ Choice?
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 23/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Shenzhen
Updated 23/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#6 of 3,270 hotels in Shenzhen
Travellers' Choice
The award-winning Shangri-La Hotel, Shenzhen is ideally located in the Lo Wu district adjacent to the busy Hong Kong border. The hotel offers incredible views of Hong Kong’s New Territory and Shenzhen’s own majestic skyline while to discerning travelers who seek elegance, comfort and convenience when traveling.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Hot bath
Outdoor pool
Breakfast buffet
Car hire
Banquet room
Meeting rooms
24-hour security
Baggage storage
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
VIP room facilities
Flatscreen TV
On-demand films
Room types
Non-smoking rooms
Family rooms
Good to know
Centrally Located
Languages Spoken
Hotel links
Special Offer:Exclusive Member Rate


Full view
80Somewhat walkable
Grade: 80 out of 100
45Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
8687Reviews16Q+A100Room tips
Traveller rating
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Most Recent
Mercy W wrote a review Jun 2022
1 contribution
Perfect services. Charlotte Wang Sister was really good . Her cleaning was really good and on a timely manner. Took good care our belongings. Her way off communicating with us as clients was professional and also friendly
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Review collected in partnership with 单个酒店
Date of stay: June 2022Trip type: Travelled as a couple
stanyyl wrote a review May 2022
Beijing, China4 contributions
To: Ms Rebecca Yan, General Manager Shangri-la Shenzhen I'm a regular customer of Shangri-la Shenzhen. There may be limitation in the hardware because of the glorious past of the hotel, but your staff are truly amazing.  MONICA LI:  Monica Li of the Sales Department deserves a special commendation for her outstanding and professional services. I haven't been back in the hotel since March because of COVID. The pandemic seems to be under control again so yesterday I got Monica to help me with my room booking for early June which she took care of perfectly WITHIN MINUTES. Then again, I asked Monica to help prepare for delivery of some DuanWuJie Rice Dumpling Gift Box for me to Dongguan. Again, she organized everything, it's just a breeze for her. I can tell you that I'm savoring the yummy rice dumplings RIGHT NOW over lunch here ( i.e. in less than 14 hours.) This indeed is SPEEDY SERVICE and EFFECIENCY! Monica DID IT ALL. JUNE HE: June He of the Front Office also took good care of me and my family all the time, and made us feel like coming home whenever we're back in the Shang. Rebecca, thank you very much for training your staff so well. They're indeed your most valuable asset. Can't wait to be back again soon enough! Stanton LEUNG Ying Yan SHANGRI-LA CIRCLE DIAMOND 690 108923 166
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Date of stay: March 2022Trip type: Travelled on business
laurance g wrote a review Feb 2022
Beijing, China10 contributions
I would truly give our experience a 3.5. The hotel is very dated and in need of some updating. Our biggest disappointment was booking the Horizon Club room and realizing that the Club was not open. That is very disappointing and should be made clear on the website while booking. Also, the gym and pool were closed for at least one of our three days there which is also not ok. Since we went for the lounge experience as a staycation, something a lot of people in China are doing, we were very disappointed that we could not get the full experience. My wife and I understand that the hotel is under-occupancy due to Covid and some decisions must be made around that but some things could be handled better. Breakfast has a very good variety with high quality product. My wife and I are always excited to get fresh pancakes and waffles. Unfortunately those items were not made fresh. They were prepped in advance and left to sit for way too long. This could be said of many items on the buffet. It would be best that if the buffet is so slow with customers that most items are made to order. The afternoon tea was fine but had no variety at all. We went to another 5 star hotel that also closed their lounge and they at least had a small menu of options to make things more exciting and interesting. The same could be said for happy hour. There were no options given. Just trays of food brought out. If you didn't like something, too bad. Once again, a small menu of items to choose could be a simple and effective solution. On a more positive note, the open bar concept was still available at happy hour. So that was nice. Also, and I can't stress enough that two women working in the lobby lounge made our experience all the better. I was thinking of leaving on the first day when I realized that the lounge was closed but the kindness, hospitality and service of the lobby staff made us change our minds. Kate and Evelyn in particular were excellent. They tried very hard to speak English to us and were always attentive and caring. We don't eat beef or pork and they made sure to only give foods that we eat. I can't stress enough the excellence of their service. To be honest, the service in general was above average and way better than the hotel itself. The hotel itself was a disappointment, the hospitality of the workers was a highlight. The room ayi was excellent and spoke the most English of any ayi we've encountered. The staff of the hotel would almost bring us back. If the club was open, we would not hesitate to return.
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Date of stay: February 2022
stanyyl wrote a review Jan 2022
Beijing, China4 contributions
Coming back to the Shangri-la Shenzhen yet again amid another outbreak of COVID in the city, I immediately feel at home the moment I step onto the hotel lobby. As always Collin Cheng 程振勇 of the Front Office has got my room readily and well prepared the way it should be awaiting my arrival. When I visited the Horizon Lounge later in the evening I was as always happily greeted by friendly and hospitable staff that I know from before. Lin CaiYing 林彩英 Lounge Chef was a saint, constantly checking in and making sure that we at all times would savor sumptuous culinary delights. Zoey Wei XiaoLing 韦晓玲 Lounge Attendant even went out of her way to fetch French rolls specially for me from Coffee Garden. Besides excellent services, the staff is truly amazing and makes me feel at home always. My heartfelt congratulations to General Manager Rebecca Yan and her team ... always a step ahead.
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Date of stay: January 2022Trip type: Travelled on business
Response from Olivia Chen, Marketing at Shangri-La Shenzhen
Responded 25 Jan 2022
Dear Guest, on behalf of the team, thank you very much for taking the time to share your experience with us. It is our pleasure to know that you enjoyed your stay, especially in our Horizon Club Lounge, we have shared your compliments to our crew, which will definetely inspire our staff to deliver a better service. Thank you for staying with us. We look forward to welcoming you again! General Manager Rebecca Yan
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Samuel wrote a review Oct 2021
1 contribution
Dear Shangri-La’s Manager: I would like to express my thanks and appreciation for the service and care I received at your Hotel from 25/10 to 28/10 . I’m pre-celebrating my first 30s birthday , and I wanted it to be perfect. Your staff did not disappoint me.  Your GRO, Ciel , was able to get a lovely pillow at the first night which makes me feel a lot of love and care . She was also arranged a one-day tour of the Window of the World, which I thoroughly enjoyed. Staying in Shangri-La actually enhanced my vacation experience. Every staff member with whom I came in contact was attentive and kind including Nina in front desk , I have already decided to return to Shangri-La for my next vacation, which will be next week . I had a wonderful two days vacation, and I have recommended Shangri-La to all of my colleagues, friends and family. Thank you again for such outstanding service.  Sincerely,  Samuel Mak 亲爱的Shangri-La的经理:我想向我在酒店收到的服务和护理,从25/10到28/10表示感谢和赞赏。 我正在预先庆祝我的前30秒生日,我希望它是完美的。 你的员工不会让我失望。 你的GRA,CIEL,在第一晚能够获得一个可爱的枕头,让我感受到了很多爱和关怀。 她还安排了一天的世界之旅,我非常享受。 留在香格里拉实际上增强了我的假期体验。 与我联系的每个工作人员都在关注和善良,包括NINA在前台,我已经决定返回Shangri-La,为下一个假期,这将是下周。 我度过了一个美好的两天假期,我已经推荐了Shangri-la给所有的同事,朋友和家人。 再次感谢您进行如此优秀的服务。 真诚的,塞缪尔·克
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Date of stay: October 2021Trip type: Travelled solo
Response from Olivia Chen, Marketing at Shangri-La Shenzhen
Responded 1 Nov 2021
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SHIWEI wrote a review Oct 2021
2 contributions
The hotel is rated five-stars hotel but it is not worth with that price.Firstly,i hope the attitude of the staff can be improved.They don't look like friendly.Secondly,effect of soundproofing is really bad.I can even hear phone talking from other room.Thirdly,facilities are supposed to be updated.Especially for air conditioner,i couldn't control temperature and feel really cold on midnight.
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Date of stay: June 2021
Trip type: Travelled on business
Response from Olivia Chen, Marketing at Shangri-La Shenzhen
Responded 7 Nov 2021
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cody h wrote a review Jul 2021
5 contributions
shangrila hotel is indeed nice for customers.we really enjoy it.The bathroom is large and clean.Meanwhile,the staff helps us clean the house on time and the bed is soft.In short,its very nice for almost all types of customers to live in.
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Date of stay: July 2021Trip type: Travelled with friends
Response from Olivia Chen, Marketing at Shangri-La Shenzhen
Responded 7 Nov 2021
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rock l wrote a review May 2021
1 contribution
arrived at 5:30pm, great service. quiet and neat environment, foods are good. some Hong kong style dishes taste the same as in Hong Kong. lobster and seafoods are fresh. dessert is fantastic . parking is easy. recommended
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Review collected in partnership with 单个酒店
Date of stay: May 2021Trip type: Travelled as a couple
Response from SLZ Shangri-La, General Manager at Shangri-La Shenzhen
Responded 30 May 2021
尊敬的宾客, 欢迎下榻深圳香格里拉,并在百忙之中给予我们好评。香格里拉集团始终秉承着“热情好客,亲如家人”的理念,得到您的好评我们感到荣幸至极。您对我们工作人员的肯定,我们已将您的好评转达至他本人,这将激励着我们团队的不断进步,我们期待您的下次光临!祝您一切顺利! 总经理 严伟佳
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Dmitry P wrote a review Mar 2021
Sanya, China24 contributions
During our business trip, we stayed in this wonderful hotel for long time. The room is very comfortable with nice view to HK side. Very big bad, bigger than King bed. Always very clean room, thanks to housekeeper Judy for good work. Breakfast is very important for successful work day, and in Shangri-la it's one of the best. Chief Bennie every morning cooks for us, especially, poached eggs with salmon on bread. Hotel situated in very nice place, near the railway station. Now it's quite area, because the HK border closed. So, it's very comfortable to stay here. Room is very big, clean and with nice view. Horizont Club provided fresh drinks and snacks. All included. Best place for work and relax. Thank a lot to Staff for their support.
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Date of stay: March 2021
Room Tip: Rooms with HK side view is very nice.
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Response from SLFT Shangri-La, General Manager at Shangri-La Shenzhen
Responded 7 Apr 2021
Dear guest, thank you for choosing to stay at Shangri-La Hotel,Shenzhen recently! And take the time to share your hotel experience. We are always committed to providing high quality service to our guests. At the same time, the hotel will offer seasonal special offers. You can always pay attention to our official website for timely information. Thank you again for your stay and feedback, which will help the hotel better fulfill its brand promise. Looking forward to seeing you again. Yours Sincerely, Rebecca Yan General Manager “
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Irishgirl I wrote a review Jan 2021
Paris, France102 contributions77 helpful votes
We stayed in the hotel for Christmas and it was absolutely amazing- beautiful decorations and a fantastic atmosphere The buffet dinner was amazing, with lots of different dishes. As a vegetarian I had plenty to choose from and the staff were very friendly and offered to make dishes without meat or fish. The manager Linges was wonderful, extremely helpful and he took time out of his evening to make sure we were ok and that we had everything we needed. Cant wait for our next trip to the hotel. Would reccomend the hotel to anyone in the area
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Date of stay: December 2020Trip type: Travelled as a couple
2 Helpful votes
Response from SLZ Shangri-La, General Manager at Shangri-La Shenzhen
Responded 13 Jan 2021
Dear irishgirli, Thank you for choosing to stay with us, and taking your valuable time to share your experience. Looking forward to welcome you again soon. Your sincerely, Rebecca Yan
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US$81 - US$87 (Based on Average Rates for a Standard Room)
香格里拉大酒店罗湖区, shangri la hotel shenzhen
ChinaGuangdongShenzhenLuohu Port
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Frequently Asked Questions about Shangri-La Shenzhen
Which popular attractions are close to Shangri-La Shenzhen?
Nearby attractions include Luohu Commerical City (Lo Wu Shopping Plaza) (0.4 km) and The Mixc (0.4 km).
What are some of the property amenities at Shangri-La Shenzhen?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La Shenzhen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Shenzhen?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Shangri-La Shenzhen?
Yes, free parking is available to guests.
What are some restaurants close to Shangri-La Shenzhen?
Conveniently located restaurants include La Terrazza - Grand Hyatt Shenzhen, 1881 Chinese Restaurant - Grand Hyatt Shenzhen, and The Show Kitchen - Grand Hyatt Shenzhen.
Are there opportunities to exercise at Shangri-La Shenzhen?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Shangri-La Shenzhen have airport transportation?
Yes, Shangri-La Shenzhen offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Shenzhen?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Shenzhen offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Shangri-La Shenzhen?
Many travellers enjoy visiting Tai Fu Tai Mansion (5.5 km), Tang Chung Ling Ancestral Hall (5.9 km), and Liu Man Shek Tong Ancestral Hall (3.1 km).