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No.5023 Yitian Road, Futian District, Shenzhen 518033 China
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Traveller (347)
Room & Suite (69)
Dining (53)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#31 of 3,270 hotels in Shenzhen
Location
Cleanliness
Service
Value
Travellers' Choice
Park Hyatt Shenzhen is situated in the heart of Futian central business district and is situated within the landmark Ping An Finance Center complex, which also houses the city’s tallest skyscraper Just a stone’s throw away from Shenzhen Convention and Exhibition Center, corporate offices and shopping malls, the hotel is perfectly located for travelers on business or leisure The hotel is located 3 km from Futian Checkpoint, and with direct underground access to metro lines and to the Futian High Speed Train station, Hong Kong SAR and all districts of Shenzhen are conveniently accessible from Park Hyatt Shenzhen
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Highchairs available
Airport transportation
Car park
Wifi
Indoor pool
Heated pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Massage
Neck massage
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
City View
Languages Spoken
English, Chinese
178Reviews0Q+A6Room tips
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wenlihuang2022 wrote a review May 2022
1 contribution
Excellent experience, you will find your pease in such a crowded city. The condition of the whole hotel is under good maintenance. All the staff is very helpful and will know your surname for sure, just relax and indulge in the warm atmosphere in this luxury hotel.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Veronica Huges wrote a review Mar 2022
2 contributions1 helpful vote
What an amazing stay I had. I felt so welcomed, the staff we're so lovely and amazing at what they do. The room was gorgeous, and it was so clean and fresh, it felt like it was brand new. I didn't stay for long but I should've booked for longer, I adored the time I had here. I am recommending this to all of my friends, they must go here when they are visiting the area! This would suit every type of visit, whether its a Business trip or an annaversary get-away, this is an amazing spot for everyone to be. The food was exquisite, some of it was the best food I've ever tasted. Thank you!
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Date of stay: February 2022
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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BeijingWsch wrote a review Feb 2022
Paris, France6 contributions2 helpful votes
Haute Hotellerie is back ! Wonderful property. Cool and contemporary design. Definitely one of my fav hotels in China. Fabulous breakfast buffet in the Glasshouse with super delicious a la carte menu too. Fresh ingredients cooked to perfection. We shall return!
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Date of stay: February 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Cactus L wrote a review Feb 2022
Macau, China72 contributions43 helpful votes
Beautiful hotel with gorgeous viewing Hong Kong. When we arrived the hotel, warm welcome by concierge, helping with the health code and luggages…this has been many years since we have such a nice and hospitality service. As one of the highest tier brand of Hyatt, it is never disappointed. My kids also love the in room welcome fruits they provided. Also like the indoor pool facilities, you can see smile in their eyes even everyone is wearing mask. Great staff!Great location.
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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yeartao wrote a review Jan 2022
1 contribution
Impressive window view, breakfast quality & service, lounge coffee, and overall facilitates. I've also been to Park Hyatt in Shanghai & Hangzhou, the one in Shenzhen is perhaps the best experience among all. Strongly recommend.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2022
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Patman wrote a review Sep 2021
Shanghai, China7 contributions3 helpful votes
+1
My wife and I booked a 2 nights stay on the 23-25th September as a celebration and a way of saying goodbye to China. The 2 nights stay was going to our last after working & living in China after 3 years. So I wanted to treat my wife to stay at the Park Hyatt for a mini celebration for the 3 long hard years. The hotel was somewhere we always wanted to try but due to my old shenzhen office used to be near the Ritz Carlton, even that property is old that was our default choice for its quality of service. So therefore we took this opportunity to book ourselves at the Park Hyatt for a more modern luxury experience. We flew in from Shanghai on a late flight and we were checked into a room which using carefully chosen words was ‘interesting.’ I had a few emails to check and we ordered some room service as we settled into the lounger/dining/work table area to prepare to eat and work. As I switch on my laptop we were amazed to find the L-shaped lounger faced a large column that obscured the view to the TV. For a city hotel this was not acceptable as I often work/eat/stream watch TV for both pleasure & work. When we made a call to the front desk we were told that they didn’t see it as a problem and guests actually liked and commended on the layout. At 1am it was not the immediate answer I expected however after our persistent request to change rooms, after our request we were able to change into a more practical ‘standard’ room. However the final word that came from the front desk was that there are slight delays and hiccups at the & that the hotel was very full because of a very important client ‘Dior staff convention.’ Had taken a high number of rooms. A point to note, never say to a client that another client is more important than the other’ in any context it does not sound good to hear. The next day we wanted to have an enjoyable and relaxing swim and bathe by the pool to catch some sun. We were told the outdoor area was closed due to the evening event preparations that were in place which involved loud drilling & hammering noises totally disturbing the peaceful experience of the pool so our hope of catching some outdoor sun was ruined. So we resorted to spending time in the indoor pool, however this was capped off by what I we can only call rusty interior walls which gave a sense of uncleanliness which was not what we expected from the top level Hyatt branded hotel so this resulted in our afternoon relaxation by the pool reduced to further disappointment. All in all the service is what is to be expected from this level of hospitality but a disappointing experience in a very crowded & competitive hospitality market. With being made feel 2nd priority and not understanding room layout design over my own operational practicality requirements. Was not an experience to savour,remember or be recommended. Being an international traveller & in my experiences I would not have expected these things to happen in other Park Hyatt’s properties or equivalent level of international hotel brands in other leading cities around the world. After my 3 years in China I have come to understand the culture & what may at first appear like small matters to some of the local clientele so things let slip. But I just hope this review is a little reminder that what may appear as small issues, but to a top international tier hospitality brand/property located in a world leading city we must not let standards slip to suit the local climate and forget about the international level of standards.
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Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hildebrand Peter, 总经理 at Park Hyatt Shenzhen
Responded 13 Oct 2021
Dear Patman, Thank you for sharing your experience of Park Hyatt Shenzhen with the TripAdvisor community. We feel very sorry to hear of your unpleasant stay experience with us. We regret that you found the layout of the first room assigned to you to be inconvenient and that the associate you dealt with did not clearly understand that the preferences of other guests was of no comfort to you. I believe that the great majority of our team are very clear that we are here to ensure the satisfaction of our guests, but obviously the comments about most guests liking this room layout and also that a Dior group was occupying most of the hotel at that time are counterproductive and completely unnecessary. I am very sorry for the poor communication skills of the team member you dealt with and I am aware of how much these types of comments can add to frustration, especially so late at night. We have taken note of your preferences and recorded this in our guest history to ensure a better experience should you return to this hotel in the future. While we can’t change what has happened, I thank you very much for this useful feedback and I wish to assure you it has been shared with the entire team here and that we will take the learning from it. As for your experience at the swimming pool, we will strengthen our supervision of event setups at Pool Terrace to ensure the tranquility at the pool is not effected, and also improve our training to ensure associates inform our guests in advance of anything that may disturb in any way. Regarding the interior walls in you mentioned, this is a project issue that became apparent only recently and we have laid down a plan to rectify it in the coming months. I believe thereafter the appearance of the metal beams above and around the swimming pool will have an “as new” appearance. Thank you again for your valuable feedback which will play a part in helping us to improve and I do hope you might return one day to experience a stay commensurate with the reputation of our brand globally. Sincerely, Peter Hildebrand General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MJellick wrote a review Sep 2021
Shenzhen, China187 contributions105 helpful votes
I have been wanting to stay at the Park Hyatt, Shenzhen, for a while, and this past weekend, I took the opportunity, and came away, glad I did. I booked a room for one night, asking for a nice view and was grated my request by the accommodating staff. Yet throughout the hotel, from the room to pool, and from the bar to the restaurant, the views are amazing from any angle. Celebrating a birthday, I treated myself to a short "Staycation", enjoying everything the Park Hyatt had to offer, and then some. When I book hotels, one of my first criteria is the pool, and here, I was not disappointed. An absolutely stunning pool area, with unexpected views was one of the highlights of the stay. I found myself going back to the pool, again and again, not only for the water, but for the chill atmosphere. Here though I wanted to mention the food, with special thanks to Candy for reservations and organizing and Grace, for the excellent in-house service. Over the course of my stay, I tried the "Tom Dixon" bar as well as the Glass House Restaurant, both of which went above and beyond. The Sunday Brunch was a highlight, and something I would love to try again. Likewise, watching the sunset from the bar was a special treat, especially since the Shenzhen skyline was actually clear. In fact, I could see Macau(!) from nearly every vantage point. The Park Hyatt seems to be at a level above the rest of the hotels in the city and I would highly recommend a stay if you have the opportunity...
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Date of stay: September 2021
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Trip type: Travelled on business
Room Tip: Ask for a "cityscape" view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Hildebrand Peter, 总经理 at Park Hyatt Shenzhen
Responded 8 Sep 2021
Dear MJellick, Thank you for sharing your experience of Park Hyatt Shenzhen with the TripAdvisor community. I am pleased to read you enjoyed your experience at our swimming pool on Level 8. Being entirely enclosed in a glass structure, a dip in our 25-meter temperature-controlled lap pool almost makes it feel like the outdoors and provides a true escape from the demands of urban life, with a metropolitan view of the CBD alongside. Our team strive to provide the city’s most warm, intuitive and personalized service so it was encouraging to know Candy and Grace demonstrated this during your stay. I have shared your comments with the entire team and I am sure it will inspire them to keep up their good work. I am more than glad to hear that you visited Tom Dixon pop up bar, which is a recent pop-up space collaboration between Park Hyatt Shenzhen and cool British design brand, Tom Dixon, integrating creativity, craft and cocktails. It’s great also to read your positive comments regarding our weekend brunch at The Glasshouse on Level 47. Our weekend brunch does not only allow guests to select various fresh seafood and desert delicacies on their own from our passing trolleys, but also gives them the option of a large range of items to be prepared a-la-minute so that they can enjoy a warm and delicious meal while gazing out at our stunning city skyline views. We look forward to welcoming you back to Park Hyatt Shenzhen. Sincerely, Peter Hildebrand General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
gregrsmith wrote a review May 2021
Shenzhen, China13 contributions
We had a staycation here to celebrate Mother's Day and enjoyed every minute. The welcome through to the departure was flawless. The staff were super attentive and well trained. The whole place shows what good management can do. Great breakfast, wonderful bar experience and the pool is superb.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hildebrand Peter, 总经理 at Park Hyatt Shenzhen
Responded 13 May 2021
Dear Greg, I was very pleased to receive your comments via our Guest Satisfaction Survey. Thank you very much for taking the time to share your stay experience with us! At Park Hyatt Shenzhen, we spend a great deal of time training and motivating the team to provide our guests with genuinely warm and attentive service, and in particular to anticipate guest needs. I have shared your comments with the entire team and I am certain your recognition will encourage them no end. Thanks again Greg and we look forward to welcoming you back soon! Best regards, Peter Hildebrand General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
andyF9527UF wrote a review May 2021
Shanghai, China1 contribution
i love this hotel- particularly the design. The bar and secret garden on level 47 is a real gem. A little oasis in Shenzhen, especially if you have smoking guests. Food quality is superb, with a nice breakfast buffet complimented with hot items a la carte
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hildebrand Peter, 总经理 at Park Hyatt Shenzhen
Responded 11 May 2021
Thank you for sharing your experience of Park Hyatt Shenzhen with the TripAdvisor community. It is great to know you appreciated the elegant and refined interior design of our hotel. The hotel’s design narrative is that of a Chinese Courtyard Mansion and this theme runs throughout the entire interior of building from top to bottom. It is designed to create a haven of tranquility, offering a botanical oasis in the sky blending nature and culture. I was pleased to read you enjoyed our hotel breakfast, provided on Level 47 at The Glasshouse restaurant. The semi-buffet style service does not only allow guests to select various delicacies on their own but also gives them the option of a large range of dishes prepared a-la-minute. Guests can enjoy a warm and delicious breakfast while gazing out at our stunning city skyline views. We are looking forward to welcoming you back to Park Hyatt Shenzhen. Sincerely, Peter Hildebrand General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1961markthomas wrote a review Apr 2021
Guangzhou, China11 contributions1 helpful vote
A truly impressive hotel with a relaxing atmosphere. The breakfasts were outstanding with the option of either being served at your table or selecting from the buffet. The impressive pool is better than other hotels in the region. Great location too with excellent restaurants nearby.
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hildebrand Peter, 总经理 at Park Hyatt Shenzhen
Responded 16 Apr 2021
Dear 1961markthomas, Thank you for sharing your experience of Park Hyatt Shenzhen. I was pleased to read you enjoyed our hotel breakfast, provided on Level 47 at The Glasshouse restaurant. The semi-buffet style service not only allows guests to select various delicacies on their own but also gives them the option of a large range of items to be prepared a-la-minute so that they can enjoy a warm and delicious breakfast while gazing out at our stunning city skyline views. Located on Level 8, our swimming pool is entirely enclosed in a glass structure. This 25-meter temperature-controlled lap pool almost feels like it’s outdoors yet provides protection from the heat, humidity and the cold during the seasons with less hospitable weather. During the good months we swing open the four large doors opening out to the Pool Terrace to enable fresh air and a true outdoor poolside experience. We are blessed to have a location in the heart of the Futian central business as you pointed out and we are glad you enjoyed the convenience. We are looking forward to welcoming you back to Park Hyatt Shenzhen. Sincerely, Peter Hildebrand General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$277 - US$326 (Based on Average Rates for a Standard Room)
LOCATION
ChinaGuangdongShenzhen
NUMBER OF ROOMS
195
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Frequently Asked Questions about Park Hyatt Shenzhen
Which popular attractions are close to Park Hyatt Shenzhen?
Nearby attractions include COCO Park (0.3 km), Link City (0.09 km), and Pepper Club (0.2 km).
What are some of the property amenities at Park Hyatt Shenzhen?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Park Hyatt Shenzhen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Park Hyatt Shenzhen?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Park Hyatt Shenzhen?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Park Hyatt Shenzhen?
Conveniently located restaurants include Bus Grill Turkish Steakhouse, AZZURRO Italian Restaurant Homemade, and Baia Burger Concept.
Are there opportunities to exercise at Park Hyatt Shenzhen?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Park Hyatt Shenzhen have airport transportation?
Yes, Park Hyatt Shenzhen offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Park Hyatt Shenzhen located near the city centre?
Yes, it is 0.9 km away from the centre of Shenzhen.
Are any cleaning services offered at Park Hyatt Shenzhen?
Yes, dry cleaning and laundry service are offered to guests.
Does Park Hyatt Shenzhen offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.