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US$215
Free cancellation until 16/08/21
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Full view
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Traveller (1845)
360
Panoramas (32) Dining (342)
Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Shenzhen
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#6 of 3,146 hotels in Shenzhen
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
Discover luxury at The Ritz-Carlton, Shenzhen. A gem among hotels in Shenzhen City, China, we offer a perfect blend of modern comforts and worldwide elegance, in a superior setting near the Shenzhen Convention Center and the Exhibition Center in the Business District.
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Room & Suite (185)185
Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Conference facilities
Wifi
Hot bath
Adult pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
Doorperson
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Minibar
Refrigerator
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Business
Languages Spoken
Chinese
Location
Full view
96Great for walkers
Grade: 96 out of 100
99Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
Contact
116 Fuhua San Road, Futian District, Shenzhen 518048 China
Name/address in local language
Getting there
Convention & Exhibition CenterShenzen Metro3 min
GangxiaShenzen Metro10 min
2,816Reviews10Q+A100Room tips
Reviews
Traveller rating
- 2,537
- 229
- 31
- 9
- 10
Time of year
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Popular mentions
Much better than Shenzhen St. Regis, the service quality of hotel staff, especially. From the lobby, lift waiting area, SPA reception, all staffs offer their service passion to you which make you feel like being home. Personally, want to thank Jely and Kai form fifth floor SPA, they are outstanding representative of staff in Shenzhen Ritz.
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Date of stay: February 2021Trip type: Travelled solo
Helpful
Response from Veronica Gao, Guest Services / Front Office at The Ritz-Carlton, Shenzhen
Responded 2 weeks ago
Dear Valued Guest, Thank you for sharing your wonderful review of our property with the Trip Advisory community. I am thrilled you enjoyed your stay with us. We strive to be your “home away from home” when traveling. I will also share your praise with Jely and Kai. Hope to welcome you back again soon. Sincerely, Veronica Gao Director of Rooms The Ritz-Carlton, Shenzhen
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Had two recent stays in the Ritz in Shenzhen recently. On both occasions I had a wonderful experience. My rooms both times afforded lounge access. I also enjoyed breakfast and lunch in Flavorz restaurant and dinner in Paletto. From check in to check out, every staff member I encountered, from the front door, front desk, concierge, restaurants, and the room manager was helpful, attentive and anticipated needs. In particular the staff in the lounge on both stays were remarkably attentive, ensuring a warm welcome and making for comfortable stay. From my experiences of frequent hotel stays, this is unfortunately not something to expect and take for granted. The sincerity of the service from the Ritz is unusual and sets a very high standard.
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Date of stay: February 2021
Rooms
Service
Sleep Quality
Helpful
Response from Veronica Gao, Guest Services / Front Office at The Ritz-Carlton, Shenzhen
Responded 2 weeks ago
Dear Valued guest, Welcome back to The Ritz-Carlton Shenzhen! Thank you for sharing your wonderful review of our property with the Trip Advisory community. I am thrilled you enjoyed the services and room. It is really our Ritz-Carlton pleasure to have you stay with us and thank you for your compliments on our ladies and gentlemen. I will certainly pass on to the related Ladies and Gentlemen along with my own appreciation for a job well done. We strive to be your “home away from home” when traveling and hope to welcome you back again soon. Sincerely, Veronica Gao Director of Rooms The Ritz-Carlton, Shenzhen
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It’s really a comfortable and relax place. Plus the superb Good service from Nicole Guo and Nick Zhu today, let me leave the excellent image ! Highly recommend for this wonderful and comfortable center !
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Review collected in partnership with 单个酒店
Date of stay: February 2021Trip type: Travelled with friends
Helpful
Response from Veronica Gao, Guest Services / Front Office at The Ritz-Carlton, Shenzhen
Responded 3 weeks ago
Dear Valued Guest, Thank you for staying with us and sharing your feedback. I am delighted to know that you had a wonderful stay with us especially in the Spa and Gym. Feedback such as this is very encouraging to our ladies and gentlemen in providing excellent guest service. Once again I thank you for sharing your experience with us and look forward to welcoming you back very soon! Veronica Gao Director of Rooms The Ritz-Carlton, Shenzhen
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Hanna, she is one of professional high skill massager with perfect customers services technics as well. I believe that whom are under the good management teams with perfect training. So, she know how to communicate with customers and to cooperate with colleagues by the crews together. I am very appreciative to have wonderful experiences in the Spa time; overall be great even though some facilities bit not too enough maintenance. Be coming again next meeting are necessary. Hanna is Star Staff of January be possible I think that....
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Review collected in partnership with 单个酒店
Date of stay: January 2021Trip type: Travelled on business
Helpful
Response from Veronica Gao, Guest Services / Front Office at The Ritz-Carlton, Shenzhen
Responded 24 Jan 2021
Dear valued guest, Thank you for taking your time to leave such nice comments on TripAdvisor. I enjoyed reading your review and glad that you enjoyed our services from our ladies and gentlemen especially the massage from Hanna. I will also share your message with her. I believed she will be trilled to learn that she has created a great memory to you as well. Thank you again, we look forward to welcoming you back soon. Veronica Gao Director of Rooms The Ritz-Carlton, Shenzhen
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The ladies and gentlemen at the Ritz Carlton genuinely want you to have a good stay, and go out of their way to make it happen. Serina, Huimeng, Bruce, and Kevin are among the many I've interacted with, and it's been such a pleasure talking to them
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Date of stay: November 2020Trip type: Travelled on business
Helpful
Response from RC SZ, General Manager at The Ritz-Carlton, Shenzhen
Responded 15 Dec 2020
Dear 9022ann, Thank you for sharing your wonderful review of our property with the TripAdvisor. I am thrilled you enjoyed the services and room. It is really our Ritz-Carlton pleasure to have you stay with us and thank you for your compliments on Serina, Huimeng, Bruce, and Kevin. I will certainly pass on to them along with my own appreciation for a job well done. We strive to be your “home away from home” when traveling and hope to welcome you back again soon. Dr. Iwan R. Dietschi Multi-Property Vice President and General Manager
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PRICE RANGE
US$194 - US$355 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
深圳丽思卡尔顿酒店, the ritz-carlton, shenzhen hotel shenzhen
LOCATION
ChinaGuangdongShenzhenCivic Center
NUMBER OF ROOMS
280
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Claim Your Listing Frequently Asked Questions about The Ritz-Carlton, Shenzhen
Which popular attractions are close to The Ritz-Carlton, Shenzhen?
Nearby attractions include Shenzhen Convention and Exhibition Centre (0.3 km), Lavo (0.5 km), and Yijing Town Center (0.3 km).
What are some of the property amenities at The Ritz-Carlton, Shenzhen?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Ritz-Carlton, Shenzhen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Shenzhen?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton, Shenzhen?
Yes, parking is available to guests.
What are some restaurants close to The Ritz-Carlton, Shenzhen?
Conveniently located restaurants include Flavorz (all-day dining restaurant), Paletto Italian Restaurant, and Haidilao Hotpot.
Are there opportunities to exercise at The Ritz-Carlton, Shenzhen?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does The Ritz-Carlton, Shenzhen have an airport shuttle?
Yes, The Ritz-Carlton, Shenzhen offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Ritz-Carlton, Shenzhen?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Shenzhen offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.