Much better than Shenzhen St. Regis, the service quality of hotel staff, especially. From the lobby, lift waiting area, SPA reception, all staffs offer their service passion to you which make you feel like being home. Personally, want to thank Jely and Kai form fifth floor SPA, they are outstanding representative of staff in Shenzhen Ritz.
Had two recent stays in the Ritz in Shenzhen recently. On both occasions I had a wonderful experience. My rooms both times afforded lounge access. I also enjoyed breakfast and lunch in Flavorz restaurant and dinner in Paletto. From check in to check out, every staff member I encountered, from the front door, front desk, concierge, restaurants, and the room manager was helpful, attentive and anticipated needs. In particular the staff in the lounge on both stays were remarkably attentive, ensuring a warm welcome and making for comfortable stay. From my experiences of frequent hotel stays, this is unfortunately not something to expect and take for granted. The sincerity of the service from the Ritz is unusual and sets a very high standard.
It’s really a comfortable and relax place. Plus the superb Good service from Nicole Guo and Nick Zhu today, let me leave the excellent image ! Highly recommend for this wonderful and comfortable center !
Hanna, she is one of professional high skill massager with perfect customers services technics as well. I believe that whom are under the good management teams with perfect training. So, she know how to communicate with customers and to cooperate with colleagues by the crews together. I am very appreciative to have wonderful experiences in the Spa time; overall be great even though some facilities bit not too enough maintenance. Be coming again next meeting are necessary. Hanna is Star Staff of January be possible I think that....
The ladies and gentlemen at the Ritz Carlton genuinely want you to have a good stay, and go out of their way to make it happen. Serina, Huimeng, Bruce, and Kevin are among the many I've interacted with, and it's been such a pleasure talking to them
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing