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Full view
View all photos (2,366)2,366
Traveller (2044)
360
Panoramas (32) Room & Suite (515)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
Updated 08/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Shenzhen
Updated 08/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#7 of 3,269 in Shenzhen
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
Discover luxury at The Ritz-Carlton, Shenzhen. A gem among hotels in Shenzhen City, China, we offer a perfect blend of modern comforts and worldwide elegance, in a superior setting near the Shenzhen Convention Center and the Exhibition Center in the Business District. Whether you are here for business or leisure, we have you covered. The Ritz-Carlton, Shenzhen hosts the largest ballroom in Shenzhen with maximum 600 attendees. Make use of the fitness center with locker rooms to keep your belongings secured. After a long day, rest in our comfortable rooms enjoying the city, pool or garden views. Dine in our restaurants featuring Chinese, Italian, desserts or relax in the live Jazz bar. Make the best of your stay at The Ritz-Carlton, Shenzhen.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa changing rooms
Personal trainer
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand films
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English, Chinese
Location
Full view
96Great for walkers
Grade: 96 out of 100
101Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
Contact
116 Fuhua San Road, Futian District, Shenzhen 518048 China
Name/address in local language
Getting there
Convention & Exhibition CenterShenzen Metro3 min
GangxiaShenzen Metro10 min
Car HireSee all Shenzhen car hire
3472Reviews10Q+A100Room tips
Reviews
Traveller rating
- 3,188
- 234
- 31
- 9
- 11
Time of year
Traveller type
Language
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Selected filters
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- English
Popular mentions
The Ritz Carlton Shenzhen is fantastic in so many ways: Cozy environment, spacious rooms and great room service. The staff is very kind and friendly with beautiful smiles. The restaurant has a variety of delicious delicacies prepraed by amazing chefs, particularly Chef Dipak. Thank you so much to Shannon, Joy, Nina, Charlene and Mr.Martin for wonderful surprises, dining and staycation experience. We really appreciate your effort. Everything has been superb and delightful.
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Date of stay: January 2022Trip type: Travelled
Helpful
Response from Veronica Gao, Guest Services / Front Office at The Ritz-Carlton, Shenzhen
Responded 8 Feb 2022
Dear Valued Guest, Thank you for sharing your feedback with the travel community. I am delighted to know that you had a fantastic anniversary staycation with us. Feedback such as this is very encouraging to our ladies and gentlemen in providing excellent guest service. Once again I thank you for sharing your experience with us and look forward to welcoming you back very soon! Sincerely, Veronica Gao Hotel Manager The Ritz-Carlton, Shenzhen
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Each and every time I stay at the Ritz-Carleton, Shenzhen, I am impressed by the attention to detail, from check-in to check-out. Warmly welcomed by Serina, I was shown my room which was comfortable with a great view of the downtown skyline. Serina went out of her way to make my stay accommodating upon arrival, and over the course of the three days/two nights, I was constantly reminded why I continue to visit the Ritz. The food and beverage, the professionalism and courtesy, and the cleanliness and comfort all went to make my stay enjoyable and relaxing. I look forward to my next visit, and likewise, would recommend the Ritz-Carleton, Shenzhen to anyone looking for an oasis in the middle of the city...
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Date of stay: December 2021
Location
Service
Sleep Quality
Helpful
Response from Veronica Gao, Guest Services / Front Office at The Ritz-Carlton, Shenzhen
Responded 9 Jan 2022
Dear Valued Guest, Thank you for sharing your feedback with the travel community. I am delighted to know that you had a wonderful stay with us. Feedback such as this is very encouraging to our ladies and gentlemen in providing excellent guest service. Once again I thank you for sharing your experience with us and look forward to welcoming you back very soon! Veronica Gao Hotel Manager The Ritz-Carlton, Shenzhen
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We had a wonderful birthday and thanksgiving celebrations in Ritz Carlton Shenzhen together with our family and friends. They have wonderful and superb staffs. The Chefs and managers are walking around, greeting the guest and were making sure they are well served . The place is elegant yet cozy and warm. The food is absolutely delicious and lots of choices. We really like the personal serving of some dishes that were well arranged and served. All in all we are very satisfied to this restaurant and hotel. Thanks to Ms. Shannon for recommending this place.
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Date of stay: December 2021Trip type: Travelled
Helpful
Response from Veronica Gao, Guest Services / Front Office at The Ritz-Carlton, Shenzhen
Responded 2 Dec 2021
Dear Valued Guest, Thank you for sharing your feedback with the travel community. I am delighted to know that you had a wonderful birthday and thanksgiving celebrations in Ritz Carlton Shenzhen together with our family and friends. Feedback such as this is very encouraging to our ladies and gentlemen in providing excellent guest service. Once again I thank you for sharing your experience with us and look forward to welcoming you back very soon! Veronica Gao Hotel Manager The Ritz-Carlton, Shenzhen
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+1
We have stayed a few times at the Ritz Carlton Shenzhen since 2016 and always enjoyed the service from to club lounge to the house keeping. Just had a stay there again last week and it was still exceptional.
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Date of stay: October 2021Trip type: Travelled
Helpful
Response from Veronica Gao, Guest Services / Front Office at The Ritz-Carlton, Shenzhen
Responded 22 Nov 2021
Dear Valued Guest, Thank you for your great support the The Ritz-Carlton Shenzhen as always and thank you for sharing your wonderful review of our property with the Trip Advisory community. I am thrilled you enjoyed the services. We strive to be your “home away from home” when traveling and hope to welcome you back again soon. Sincerely, Veronica Gao Hotel Manager The Ritz-Carlton, Shenzhen
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A very cozy and luxury hotel. The staffs are also very friendly. I hurt my leg in the swimming pool, my fault of course, and Anna very nicely helped me, cleaning the wound and finding a bandage for me. Definitely would like to visit this hotel again.
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Date of stay: October 2021Trip type: Travelled
Helpful
Response from Veronica Gao, Guest Services / Front Office at The Ritz-Carlton, Shenzhen
Responded 9 Oct 2021
Dear Valued Guest, Thank you for sharing your wonderful review of our property with the Trip Advisory community. I am thrilled you enjoyed the service. It is really our Ritz-Carlton pleasure to have you stay with us and thank you for your compliments on our ladies and gentlemen. I will certainly pass on to Anna along with my own appreciation for a job well done. We strive to be your “home away from home” when traveling and hope to welcome you back again soon. Veronica Gao Hotel Manager The Ritz-Carlton, Shenzhen
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PRICE RANGE
US$181 - US$217 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
深圳丽思卡尔顿酒店, the ritz-carlton, shenzhen hotel shenzhen
LOCATION
ChinaGuangdongShenzhenCivic Center
NUMBER OF ROOMS
280
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Claim Your Listing Frequently Asked Questions about The Ritz-Carlton, Shenzhen
Which popular attractions are close to The Ritz-Carlton, Shenzhen?
Nearby attractions include Shenzhen Convention and Exhibition Centre (0.3 km), Lavo (0.5 km), and Yijing Town Center (0.3 km).
What are some of the property amenities at The Ritz-Carlton, Shenzhen?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Ritz-Carlton, Shenzhen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Shenzhen?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton, Shenzhen?
Yes, free parking is available to guests.
What are some restaurants close to The Ritz-Carlton, Shenzhen?
Conveniently located restaurants include Flavorz (all-day dining restaurant), Paletto Italian Restaurant, and Haidilao Hotpot.
Are there opportunities to exercise at The Ritz-Carlton, Shenzhen?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at The Ritz-Carlton, Shenzhen?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Shenzhen offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ritz-Carlton, Shenzhen?
The staff speaks multiple languages, including English and Chinese.