I stayed in the best room for 4 days and it was such a let down compared to the Hilton hotel or other hotels in the price point. Firstly rooms are very old issues with the hot and cold water in the shower and then the Ac in the bed room would. Make a terrible sound after being left on for an hr or so so we had to turn the Ac off in the bedroom at night so that was very uncomfortable. But the worst thing about this hotel was the check out! I try and leave as I am doing I ask them for a tax invoice this is absolutely no issue what so ever at any other hotel but not here. They don't want to give me one had to spend a long time arguing with them and even had to get my accountant to help me out as they just simply didn't want to issue a tax invoice. Really terrible I would never stay there again. …
Off to a rocky start. Arrived when there was a wedding so no parking available after driving around the property and its lots twice. Attendant wouldn’t allow us to park in front temporarily to check in. Front desk told me “那没办法“, which pretty much means “too bad, deal with it as it’s not my problem”. Executive lounge closed so moved to lobby bar who told us management restricts everything to a single portion...so basically expects the two of us to split a single bit sized appetizer? This must be what first class on an economy aircraft feels like... Everything else is fine for now so redeemed to 2 starts instead of 1. Hotel’s got a nice, older charm to it and rooms/facilities are great. Hardware is there but software needs an upgrade.
Really worth a visit, thoroughly enjoyable experience. I was there four days on my own but felt very well looked after. Room was excellent leent as was the service. Lovely walks nearby and good places nearby to eat and drink.
Great coffee with the best friend at MARCO POLO,excellent service and sweet smiles.Ice LATTE and Capuccino are smell well with delicious bread.Sunny day with relax mood. We would come back again.Thank you.
Warm & friendly greeting on every visit - always made to feel welcome and with staff such as Gilbert looking after us we can’t go wrong, shall keep coming back to this oasis in Xiamen... The hotel is traditional style and within walking distance of a beautiful lake, lots of walks around the lake & into a park.. a really nice area to visit..
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