Great hotel and nice staff. I had 2 nights stay at Marcopolo Xiamen and it's real nice experience. All staff from Front Desk & Housekeeping were friendly and helpful. They made me like at home and i will for sure visit this hotel again in near future. The cakes and drinks at Lobby Lounge were fantastic.There many nice restaurant around hotel and plenty of choice of decilious food. Good job!
good location and good food quality,very fresh,we like oyster,salmon and tuna sashimi,very very fresh in SHOGUN,The environment is quiet and comfortable,with a wide variety of dishes and relatively ,waiterss Paff is so nice. Excellent service, WRAM and NICE! She aways keep smiling to servie for us.
Thank you to the staff of the Marco Polo gif a very nice Christmas stay. The staff were very welcoming , extremely helpful. We had problems obtaining our covid results but Maria Huang organized for a colleague Lan Wen Liang to go to the hospital to get our results. Extremely efficient. Thank you. I would highly recommend a stay there.
Our stay at Marco Polo was slightly stressful, not due to the hotel but rather the COVID-19 situation. Having to navigate the local hospital systems and get tests completed before the next stage of our travels in China was made so much easier but the wonderful service the staff and in particular Maria (duty manager) gave us. She went the extra mile and arranged for a security guard to go to the hospital to collect our papaer test results. Excellent customer service and care allroumd. I highly recommend the Marco Polo for your stay jn Xiamen.
I had issues with my health code when I arrived which the reception staff were happy to sit with me to fix. I had an issue with the room - the hotel happily changed my room and upgraded me. I had a weird problem in that I needed to order takeaway for someone else in the city! The hotel helped me find the address and walked me through the app to order them some food. Its the 2nd time Ive stayed here and Im Very, VERY happy with the front desk customer service. Thank you Carina!!
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