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Heritage Suites Hotel

About
Location
Cleanliness
Service
Value
Travellers' Choice 2018 Winner
Certificate of Excellence
Heritage Suites Hotel is a sophisticated boutique retreat in Siem Reap, Cambodia. Located 20 minutes away from the majestic architectural relics of the Angkor temple, its grand colonial façade conceals the 26 intimate rooms and newly refurbished suites nestled amidst lush tropical gardens. The hotel, built in April 2007, is the embodiment of its owners’ commitment to old-fashioned hospitality, and redefines luxury with stunning architecture, personalized and attentive service, a host of culinary delights and comfortable, stylish rooms.
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Property amenities
Pool
Free Parking
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Dry Cleaning
Spa
Airport Transportation
Public Wifi
Laundry Service
Concierge
Multilingual Staff
Outdoor pool
Breakfast Available
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Room features
Suites
Air Conditioning
Minibar
Good to know
HOTEL STYLE
Quaint
Charming
HOTEL CLASS
Reviews & more
1,437Reviews
1,263Photos
5Q+A
100Room tips
Traveller rating
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Stayed here for 4 nights in November and we couldn’t fault this beautiful Hotel, staff and service were exceptional! Shout out to Thol Real, who welcomed us on our first evening and there on after, he along with all staff were amazingly friendly & welcoming! A must visit if stayi
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Response from Nicolas D, General Manager at Heritage Suites Hotel
Responded 2 days ago
Dear Mr. and Mrs. Dodds, Thank you first of all for taking the time to give us your encouraging feedback. It was a pleasure having you with us once again and wish to see you back very soon. I have shared your comments with our team that was very pleased to hear that their efforts to make a memorable stay for every guest where met. We wish to see you many more times to come in your home in Siem Reap! Kindest regards, Nicolas Deus General Manager
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The room is very clean with beautiful design. The staff are all friendly and make sure you get everything you need. The location is not too far from The Pub Street and Night Market. The stay has been relaxing and enjoyable, and overall it is great value for money. We will book th
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Response from Heritage S, General Manager at Heritage Suites Hotel
Responded 1 week ago
Dear Teang, Thank you first of all for taking the time to give us your encouraging feedback. I am glad to hear we were able to impress you during your stay in particular with our brand new design that we just launched. We truly value the quality of your review and hope to see you for many more times to come. I have shared your comments with our team that was very pleased to hear that their efforts to make a memorable stay for every guest where met. We wish to see you many more times to come in your home in Siem Reap! Kindest regards, Nicolas Deus General Manager
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During i stay 3 night in room red poppy. Excellent pickup service from airport arranged by hotel very nice and old vintage car (1968). the welcome drink very nice with the lemongrass tea. Staff were very friendly & courteous. Location was very nice & quiet.

Rooms were spacious,
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Response from Heritage S, General Manager at Heritage Suites Hotel
Responded 1 week ago
Dear Navoan, Thank you first of all for taking the time to give us your encouraging feedback. I am glad to hear we were able to impress you during your stay in particular with the quality of our vintage cars, quality of personnel and great breakfast. We truly value the quality of your review and hope to see you for many more times to come. I have shared your comments with our team that was very pleased to hear that their efforts to make a memorable stay for every guest where met. We wish to see you many more times to come in your home in Siem Reap! Kindest regards, Nicolas Deus General Manager
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This Boutique Hotel was a real find! It's located in the Wat Po Lanka area, about a ten-minute walk off the main hotel strip and only a twenty minute ride to Angkor Wat. The hotel is seven months young and the design is very Zen: peaceful, visually beautiful, detail oriented and
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Response from Heritage S, General Manager at Heritage Suites Hotel
Responded 1 week ago
Dear Kakda, Thank you first of all for taking the time to give us your encouraging feedback. I am glad to hear we were able to impress you during your stay in particular with the quality of our new design and outstanding F&B offerings.Thank you for your great comments on our latest concept AWAKEN, the first dinner in the dark in Siem Reap. We truly value the quality of your review and hope to see you for many more times to come. I have shared your comments with our team that was very pleased to hear that their efforts to make a memorable stay for every guest where met. We wish to see you many more times to come in your home in Siem Reap! Kindest regards, Nicolas Deus General Manager
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I stayed in the Orchid room for 2 nights as I had an offer from the Entertainer. The room was just as shown on the Website, but everything required a lot of effort.

1. Booking - I had to email 3 times to 2 different email addresses before I even got a confirmation. This should h
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Response from Heritage S, General Manager at Heritage Suites Hotel
Responded 1 week ago
Dear Pecosita, Thank you first of all for taking the time to give us your feedback. We truly value the satisfaction of our guests and I wish to apologize for all inconveniences your might have had with us. For the past 12 years we have been committed to excellence and I am sorry to read that your experience with us this time was not up to the expectations. However I am glad to hear we were able to impress you during your stay with the quality of our restaurant offering. Your comments have been well noted and shared with the team. Also I would like to discuss with you directly to understand better how this could had happened and do all I can to convince you to rediscover our property on your next stay. I have been unable join you directly and I would like to kindly invite you to call my direct line at +855 063969100. Kindest regards, Nicolas Deus General Manager
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All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorHeritage Suites Hotel
The Bungalow Suite at the Heritage Suites Hotel
Bungalow Suite
Deluxe Room
Bed facing the garden
The Room
Previous
how far is it from the main pub Street, and the temples
It's a bit of a walk to Pub Street. About 2 kilometers. If you are referring to the various ancient ruins when you say "temples", they are all quite a ways from town. You would need to hire a driver. I would recommend guided tours with a licensed tour guide. Heritage Suites hotel provides the best in private tours. Very informational and accomodating.
1 vote
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Do the rooms have showers?
Yes we had a well appointed separate shower with adjacent sauna and separate bathtub in our suite. The suite was also appointed with an additional outdoor shower.
0 votes
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My husband has walking limitations. Are there handrails on the stairways? Any elevator service?
To the best of my knowledge there are no elevators. This property has only main level and second floor accommodations. I suggest you request a room on the main level. Yes, stairways have handrails. This is an intimate boutique property and can be easily accessed. The grounds are not large . Rooms, dining area, pool, bar are all within easy walking distance from ones room.
0 votes
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Hi again! Does the hotel assist on purchasing the tickets to the temples? If yes, how will it work and for how much? Do you also offer some day trips in the surrounding cities? Do we need to book in advance? Thank you! Grace
Hello Grace, As seniors on our first visit to Asia, our tour arranged through Heritage-adventures was the highlight of our trip. Our fabulous guide gave us insights into historical and cultural changes; we also visited Tonle Sap and were transported among sites in worry free comfort and ease. One can customize the experience; booking ahead will enable a carefree and relaxed pacing. A Tuk Tuk ride allows easily exploration of charming Siem Reap. We found it an excellent value.
0 votes
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Hi, we will be staying at your hotel from 7-11 February, 2015, how can we reserve airport pick up and drop off? We will be on Dragon Air from Hong Kong. Arrival: 7 February at 16:30, Dragon Air KA240 Departure: 11 February at 11:15, Dragon Air KA249 thank you! Grace Halla
Hello Ms. Grace Halla, your booking is confirmed and we will arrange for an airport pickup with the flight details you mentioned. Thank you very much for contacting us. For any changes, please email us and we will respond immediately. Best regards, Jam
0 votes
"Colonia Suite"
"Wonderful Spacious Suites"
"Room Orchid"
"We stayed in room Peony"
"choose a suite behind the pool area."
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PRICE RANGE
US$168 - US$384 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
heritage suites hotel relais and chateauxheritage hotel siem reapheritage siem reap
LOCATION
CambodiaSiem Reap ProvinceSiem Reap
NUMBER OF ROOMS
26
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