0 stars for how the staff handled (or did not at all handle) that we lost 20 dollars in our room from our wallet - and 4 stars for the over all experience -> which makes 2 stars in total. The room was fine, could have been cleaner, and the food was fine, but could have been more interesting. The hotel is in central and you can walk to a lot. The staff over all was very sweet. But we experienced not being acknowledged and taken serious, when we went to the staff after loosing 20 dollars in our room. We came to them a couple of times and they never came to us. Never had a refund or a simple apology. It was very disappointing to leave with such an experience. OBS: we looked after a safe box first thing when we arrived, but it didnt work and we didnt think it would be an issue, since the staff was very nice.…
The hotel was fine, room were okay clean and there were good beds. The pool was nice. But the breakfast was boring. We “lost” a 20 dollar when we were away from the hotel. We told the staff about it, but they didn’t go anything about it. They kept telling us the same tvinges that wouldnt change anything to us. We had a feeling of not being acknowlegded or taken serious. It felt like they were trying to male us forget it
Booked with Agoda and obtained a very good rate/deal which Hotel honoured fully. Steung Hotel comprises two buildings across road from each other. The older building is still closed from Covid days and is said to be under renovation although I saw no sign of works underway. I would guess this building generated the bulk of poorer ratings. The main building where I stayed has all the facilities like pool, bar, restaurant and gym etc. Rooms were spacious, clean, functional and in very good order. Thought the air con was a bit noisy at times although not too bad. Older AC unit with dial type control fixed on wall. My room had street facing balcony which personally I didn’t use but nice to have for some people. Very well insulated against noise and heat with extra glass door. Never heard any noise from nearby Bars. Well located to (over rated) Pub Street, tuk tuks, cafes, river walk and market and shops. Good service from all staff who were both friendly and helpful. Adequate breakfast. Very much enjoyed my stay. The only negative is quality of Gym which clearly is not a feature and very neglected. The only treadmill (even though website shows two) didn’t work and has been in this condition for sometime and outcome is far from clear. I have suggested removing misleading photos from their website and correct any partner business advertising.…
We found this centrally located hotel was a real treasure. Old world charm with all the modern conveniences !! The hotel has good sized rooms that were neat, clean and tidy with staff that were very welcoming and accommodating. Breakfast in the hotel was a treat, great mix of local and European dishes and a great start to the day. The hotel was a short walk for the downtown area and the hotel pool was a great place to cool off and relax after a big day of touring.
Great welcome by smiling staff to this very central ,quiet hotel. Spotlessly clean ,great comfy beds and good choice of breakfast. We will definitely recommend. Only small detail,the towels could do with being upgrades as they were very old and worn
Really nice hotel with clean rooms which provide really good standard. Good mattresses with higher quality compared to those you normally find in Asia. Could be a little softer though but that might be a personal preference which doesn't change the excellent overall experience. The breakfast offers a very nice variety of well presented food, a cook prepares eggs to the style of one's choice. Good coffee. The staff is extremely friendly and helpful. If you have a wish they will do everything to fulfill it if they can. The hotel is also well located in the former "French quarter", close to old market and the "pub street". We definitely can reccomend it. Thanks for everything!
The Steung SiemReap Hotel is the best! The location near the market, Pub Street, restaurants and shops is great. The staff is very friendly, helpful and with smiles on their faces.. always. The rooms are so very clean and comfortable and the pool is great. This hotel is the perfect place to stay!
We group of 20 stayed for 2 Nights, I feel it's a good city center 3 Star Dlx hotel, just 5 mins walk from pub street. They have 2 buildings, main building is ok but another building is right on the street (footpath) which I really don't like, restaurant and swimming pool is in main building. Decent rooms, good service, breakfast is good not great. It can be a nice experience if you stays in main building......
This was our first trip to Cambodia and I am very glad we chose The Steung Hotel. It is walkable to everywhere practically ..Pub Street 5 minutes away and Great Bars and Restaurants around...Steung is a lovely Hotel, Great Service and Staff..Very Comfortable and clean rooms...We enjoyed the Buffet Breakfasts in the Morning..We usually ate out of a night and Lunch as tours were quite late getting in..Will definately be back...Thankyou
A very nice hotel with very nice and helpful staff! The room was clean and the breakfast was very OK but nothing extraordinary. The reception staff were wonderful and provided good service. Although this was a part of an organized trip it seems that the hotel price seems to be rather low. Worth every penny!