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Umm Ramool Road Dubai Festival City, Dubai United Arab Emirates
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Traveller (1835)
Room & Suite (691)
Dining (172)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#4 of 926 hotels in Dubai
Location
Cleanliness
Service
Value
Travellers' Choice
A glittering waterfront hotel in Dubai Festival City for business success, fine gastronomy and relaxation. Set on the winding banks of Dubai Creek, Crowne Plaza® Dubai Festival City hotel has spectacular waterfront views. Whether unwinding by palm trees next to a 25-meter pool or relaxing in your chic room, you can gaze across the glistening creek and watch abra water taxis float along. Glass and woods create an airy, modern feel in the hotel, and the Festival City location means you can enjoy being central Dubai Airport, the DIFC and Burj Khalifa are less than 15 minutes away without the traffic. Business travelers can meet informally over a coffee in Mazar Lounge or mingle over cocktails in Skyline Bar while watching the sun set behind Burj Khalifa. Wi-Fi and valet parking are complimentary, and our concierges are on hand to help with transport around Dubai. The hotel's multi-story conference facility, with nine meeting venues for up to 1,300 guests, is designed to impress.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Kids pool
Highchairs available
Valet parking
Wifi
Pool / beach towels
Infinity pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Poolside bar
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bidet
Interconnected rooms available
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Minibar
Electric kettle
Walk-in shower
Bath / shower
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lake View
River View
Languages Spoken
English, French, Spanish, Arabic and 7 more

Location

78Somewhat walkable
Grade: 78 out of 100
87Restaurantswithin 0.5 km
10Attractionswithin 0.5 km
2930Reviews80Q+A100Room tips
Traveller rating
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Ang wrote a review Yesterday
1 contribution
I had a lovely stay at the Crown Plaza Festival City...especially because Najee B went the extra mile every day to tidy my room and leave me waters! It felt cozy every time I came back from the day. Amazing breakfast buffet as well! Thank you Crown Plaza!
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from InterContinental Hotels Group Dubai Festival City, General Manager at Crowne Plaza Dubai - Festival City
Responded yesterday
Dear Ango2023, Thank you for sharing your feedback on your recent stay with us at the Crowne Plaza Dubai Festival City. I was thrilled to read that you appreciated our impressive hotel facilities, as well as our staff. It was a pleasure to share your kind words with Najee B. We look forward to welcoming you again at our property and to our unique “Festival City” destination, experiencing a variety of award-winning culinary outlets and breathtaking waterfront views. Please feel free to connect with us through reservation.dfc@ihg.com when planning your return. Warm regards, Juliana Khalife Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JMcM69 wrote a review Aug 2022
Blackwood, United Kingdom421 contributions99 helpful votes
+1
Hotel's Favourite
Five star hotels are judged on their level of service and believe me this is up there with the best. Every single interaction we had with members of staff over 11 days were hugely positive. Staff were always happy , smiling and willing to help. We arrived about 1:30 am and were greeted by Joshi on reception who did an excellent job of welcoming us despite the late hour. On entering our room (1436) we were greeted with a lovely Wedding Anniversary surprise. The hotel had provided fruit, chocolates , a chocolate cake and rose petals on the bed. My wife was well impressed! (As was I). The room had a fantastic view over the creek and was larger than many other hotels we have stayed in. Our cleaner Anil was a credit to the hotel and made sure we had everything we required during our stay and provided plenty of bottled water which was welcome during the hot days. The pool was fantastic and a big thank you to Collins, Lal, Bonface and others. Daily we were provided with cool bags containing two apples, two water bottles and two cold face towels. Joni and nimal in the pool bar kindly provided an ice bucket every day! Rest assured the lifeguards are excellent at what they do and were very vigilant throughout our stay keeping everyone safe. We had breakfast included and it was a great experience. Everything you could want was provided from full English (beef sausages) to Asian dishes, Arabic dishes, fresh breads & pastries and eggs anyway you want including Benedict. The two staff members who stood out at breakfast were Bhawana and Vincent, although all service was great. I had to make a couple of local calls which my UK mobile wouldn’t permit but Jatinder on reception was very helpful and sorted me out. Receptionists Sohel and Mohsin also very accommodating . We used the ferry system and purchased a travel card to get across the creek and access the metro system which is probably the cleanest and most efficient I have encountered anywhere. The proximity of this hotel to the Festival Mall (interconnected) is a huge asset with supermarkets and food courts all available.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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Response from InterContinental Hotels Group Dubai Festival City, General Manager at Crowne Plaza Dubai - Festival City
Responded 18 Aug 2022
Dear JMcM69, Wow! What a fabulous review given it was such a special occasion being your anniversary. We are thrilled to earn your recommendation. It is our mission to provide guests with amazing amenities and stellar service. You can bet that Anil, Collins, Lal, Bonaface, Bhawana, vincent, Jatinder, Sohel, Mohsin and the rest of our team will be honored to be recognized for their hard work. We look forward to welcoming you back to Crowne Plaza Dubai Festival City, Warm Regards, Juliana Khalife Sfair Director of Rooms - Dubai Festival City Hotels
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sara M wrote a review 5 Feb
1 contribution
Was a very good stay at Crown plaza festival city dubai.The room was very clean and comfortable with an amazing view of lake.The hotel is connected to the festival city mall which gives us direct access.Also I want to appreciate the helpfull and friendly staff especially CM in reception .
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from InterContinental Hotels Group Dubai Festival City, General Manager at Crowne Plaza Dubai - Festival City
Responded yesterday
Dear SaramD5476UQ, Thank you for sharing your great review on TripAdvisor about your recent experience with us and we were delighted to welcome you at the Crowne Plaza Dubai Festival City. Your compliments about CM are highly appreciated, they are happy to hear you had a wonderful stay. We look forward to welcoming you again at our property and to our unique “Festival City” destination, experiencing a variety of award-winning culinary outlets and breathtaking waterfront views. Please feel free to connect with us through reservation.dfc@ihg.com when planning your return. Warm regards, Juliana Khalife Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sawyer323 wrote a review 5 Feb
Berlin, Germany33 contributions8 helpful votes
The hotel is excellent in location, facilities and service. The breakfast is rich with cold and warm and fresh dishes, coffee with several options, depending on your taste, as well as the rooms and the bathroom, including utensils of all kinds, are generously equipped. the room service is excellent, special thanks to Baba and to all the staff in general, especially Sohel from the reception, who gave us a warm welcome and made our stay a real experience. Many thanks also to ruben, the tailor, who got my intense stain out of my favorite hoodie. extraordinary job! To the pool: great! It is also possible to use the pools in the neighboring intercontinental hotel. Very comfortable loungers. Lifeguards on duty and very attentive, are also immediately on the spot if you need anything. Adjacent, large "Festival City" mall with many shops and restaurants can also be reached from the hotel without getting outside. Good connection with water taxi and thus to the metro, taxi anyway also a good alternative. Overall: a recommendation!
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from InterContinental Hotels Group Dubai Festival City, General Manager at Crowne Plaza Dubai - Festival City
Responded yesterday
Dear Sawyer323, Thank you for sharing your fantastic review on TripAdvisor about your great stay experience with us and we were delighted to welcome you at the Crowne Plaza Dubai Festival City. We strive to make each stay as pleasant and comfortable as possible and I take pride in knowing that our team member Sohel and Ruben has made your stay memorable with their attentive services. Rest assured your compliments will be shared with them. We are looking forward to welcoming you again to the InterContinental Dubai Festival City, and please feel free to connect with us through reservation.dfc@ihg.com when planning your return. Warm regards, Juliana Khalife Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Joe123 wrote a review 5 Feb
Dubai, United Arab Emirates28 contributions53 helpful votes
It was my very first time when I stayed at Crown Plaza, I'm well familiar with the festival city area of Dubai but never had a chance to stay earlier. The purpose of my stay was business but I can assure they made it look like a luxurious retreat stay! It was very cozy and relaxing.. love the hotel and the amazing view of my room...yummy breakfast with all what your heart might need!!! thx to the hotel stuff especially Nailya in the front desk. Diffently I would like to stay again!
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Date of stay: February 2023Trip type: Travelled on business
Room Tip: Mall access is just next door!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from InterContinental Hotels Group Dubai Festival City, General Manager at Crowne Plaza Dubai - Festival City
Responded yesterday
Dear Jouyrey, Thank you for sharing your feedback on your recent stay with us at the Crowne Plaza Dubai Festival City. It’s fantastic you enjoyed our phenomenal services and we will be sure to pass your compliment to Nailya. We hope you had an incredible time exploring all that the hotel and our Festival City destination have to offer. Thank you for your continued loyalty to us and we are looking forward to welcoming you back soon, City, and please feel free to connect with us through reservation.dfc@ihg.com when planning your return. Warm regards, Juliana Khalife Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dilara Mansur wrote a review 2 Feb
4 contributions
Shankar has been amazing with the service during our stay, thank you! The rooms are clean and the service is spectacular. I will definitely stay here again once I visit Dubai. We got the hover floor with an amazing view.
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from InterContinental Hotels Group Dubai Festival City, General Manager at Crowne Plaza Dubai - Festival City
Responded yesterday
Dear Danamann, Thank you for your kind review on TripAdvisor about your recent experience with us at the Crowne Plaza Dubai Festival City. I was thrilled to read that you had a good time with us and that our staff made your experience more memorable. Your compliments about our friendly and helpful staff as well as their attentiveness and professionalism are highly appreciated. Moreover, your special recognition of Shankar is truly valued. Our entire hotel team is truly looking forward to welcoming you back for another unforgettable stay at the Crowne Plaza Dubai Festival City, and please feel free to connect with us through reservation.dfc@ihg.com when planning your return. Warm regards, Juliana Khalife Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ünal Ü wrote a review 1 Feb
Izmir, Türkiye1 contribution
Hi iam a platinum member staying always with crowne plaza festival city The place is amazing and also the staff They are very helpful.specially the staff in reception.Arun really helped me a lot with my issues .And also thanks to jitendra from concierge and also CM and Naila from the reception.Thank you Guys
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from InterContinental Hotels Group Dubai Festival City, General Manager at Crowne Plaza Dubai - Festival City
Responded 6 days ago
Dear Odyssey52031, We are delighted you had a memorable stay with us. We exceeded your expectations from your recent experience with us at the Crowne Plaza Dubai Festival City! We are grateful for your wonderful words about the hotel, team, and services. We are committed to consistently providing warm, efficient, and discreet service to our guests. Appreciation and acknowledgment are always the greatest rewards for our team members. I have shared your feedback with Jatinder, Arun, CM , and Nailya. It will inspire and encourage him in his continuous pursuit of excellence. We look forward to welcoming you back to the Crowne Plaza Dubai Festival City, and please feel free to connect with us through reservation.dfc@ihg.com when planning your return. Warm Regards, Juliana Khalife Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Manan Haria wrote a review Jan 2023
Mumbai, India2 contributions
Was an excellent stay .Came for an Pepsi confrence was an excellent stay .The staff were really good and cooperative.specially Jitendra in concierge and Arun in reception .They helped us a lot.And it's connected to the mall which give direct access
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from InterContinental Hotels Group Dubai Festival City, General Manager at Crowne Plaza Dubai - Festival City
Responded 1 week ago
Dear Hariamanan, It's an honor to receive your outstanding review about your recent experience with us at the Crowne Plaza Dubai Festival City! Jitendra and Arun were proud to extend gracious hospitality to you. We're also proud that your experience in our waterfront oasis exceeded your expectations. Many thanks for your warm compliments regarding our team members. We are truly looking forward to welcoming you back for another unforgettable stay at the Crowne Plaza Dubai Festival City, and please feel free to connect with us through reservation.dfc@ihg.com when planning your return. Best Regards, Juliana Khalife Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jbwhitehouse wrote a review Jan 2023
Dallas, Texas1780 contributions926 helpful votes
Nelson efficiently checked us in and offered us directions to various sights of interest in the area. Parking was by valet or free self-park underground. The Crowne Plaza Festival City is literally attached the Intercontinental Hotel. A wonderful, bountiful breakfast is offered from 6:30 am - 10:30 am on floor 5 with seating inside or outside. Each cup of coffee is individually prepared, so it can take awhile to receive.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from InterContinental Hotels Group Dubai Festival City, General Manager at Crowne Plaza Dubai - Festival City
Responded 1 week ago
Dear Jbwhitehouse, Thank you for sharing your feedback on your recent stay with us at the Crowne Plaza Dubai Festival City. We are delighted to hear you and your family had an enjoyable stay and appreciated our services. Your kind compliments have been shared with Nelson. We look forward to welcoming you again at our property and to our unique “Festival City” destination, experiencing a variety of award-winning culinary outlets and breathtaking waterfront views. Please feel free to connect with us through reservation.dfc@ihg.com when planning your return. Warm regards, Juliana Khalife Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mona F wrote a review Jan 2023
Beirut, Lebanon19 contributions16 helpful votes
It is the first time for us at Crown plaza festival city . Stay for 10 days It was very comfortable, want to extend our stay but unfortunately the hotel is fully booked. Reception desk very welcoming especially Ayed who gave us a nice room with wonderful view on the creek. Also many thanks to Sohel , Man, Islam at the concierge desk , they are very helpful. And thanks to Maurice who always take care of our room always clean and very organized. Also many thanks to all the Stuff at zaytoun Restaurant , Breakfast, very good service and food variety , Sure will come back again .
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Date of stay: January 2023Trip type: Travelled on business
Room Tip: Busiest time for breakfast around 9 am , but if good weather no problem lot of table outside....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from InterContinental Hotels Group Dubai Festival City, General Manager at Crowne Plaza Dubai - Festival City
Responded 1 week ago
Dear 154monaf, Thank you for your kind review on TripAdvisor about your recent experience with us at the Crowne Plaza Dubai Festival City. I was thrilled to read that you had an excellent experience at our waterfront oasis. We aim to offer our guests flawless service with a personalized touch in order to create everlasting memories. Your compliments about Ayed, Sohel, Man, Islam, and Maurice are highly appreciated as it has been my pleasure to share your feedback with them. Our entire hotel team is truly looking forward to welcoming you back for another unforgettable stay at the Crowne Plaza Dubai Festival City, and please feel free to connect with us through reservation.dfc@ihg.com when planning your return. Warm regards, Juliana Khalife Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$118 - US$218 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza dubai festival city hotel dubai, dubai crowne plaza
LOCATION
United Arab EmiratesEmirate of DubaiDubaiDubai Festival City
NUMBER OF ROOMS
316
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CROWNE PLAZA DUBAI - FESTIVAL CITY HK$1,059 (H̶K̶$̶1̶,̶3̶9̶7̶) - Updated 2023 Prices & Hotel Reviews - United Arab Emirates

Frequently Asked Questions about Crowne Plaza Dubai - Festival City
Which popular attractions are close to Crowne Plaza Dubai - Festival City?
Nearby attractions include Dubai Festival City Mall (0.3 km), Imagine (0.3 km), and Novo Cinema Dubai Festival CIty Mall (0.4 km).
What are some of the property amenities at Crowne Plaza Dubai - Festival City?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Dubai - Festival City?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza Dubai - Festival City?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Crowne Plaza Dubai - Festival City?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Crowne Plaza Dubai - Festival City?
Conveniently located restaurants include Pierre's TT, Anise, and Vista Restaurant & Terrace.
Are there opportunities to exercise at Crowne Plaza Dubai - Festival City?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Crowne Plaza Dubai - Festival City have airport transportation?
Yes, Crowne Plaza Dubai - Festival City offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crowne Plaza Dubai - Festival City?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Dubai - Festival City offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Dubai - Festival City?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Chinese, and Portuguese.