Thank you to Joshua, Shenel and Nipa of Coco's Kids Club for incredible service ..my kids have wonderful time spending in the kids club.. Soo much fun and they really loved it..They were attentive and really have a good service. . Kudos to all of them
Myself and my husband stayed at the Intercontinental Festival City for 11 nights in August 2022. We arrived late on the Saturday evening; we were immediately checked in and taken to our suite with the concierge bringing our bags up very quickly. Once here we ordered room service as the restaurants were closed and this arrived in a short space of time- it was also very reasonably priced. We stayed half board which meant we could have breakfast and either lunch or dinner which we were happy about as it meant we could decide on the day what we wanted to do. The hotel is connected to Dubai Festival City Mall which has a wide array of food outlets from Pizza Hut and Nandos to more local Turkish and Lebanese restaurants. There is also a fountain and light show every evening which is a joy to watch. Location wise, the area is quite a distance from the beach, but this was not an issue as we had sun all day and this also meant that the price of food and amenities was less than at the JBR. There were taxis available immediately from the hotel and valet parking. There was a water taxi that you could use but we did not use this as we hired a car for quite a bit of the trip and used the taxis which were not expensive at all. Each day we had breakfast in the well-stocked buffet restaurant, Anais. All the staff here were brilliant. Special recognition to Criselda, Abhi and Servio (the manager) who were there most days at the entrance and were able to seat us quickly. The range of food available was fantastic- suitable for vegans, vegetarians, and non-specialist diets. Nothing was too much for the waiters; Nimit, Kailash and Bonny were the main servers we had, and they were on top of everything. If you like coffee, you won’t get much better than Rames who makes the best. As the hotel is attached to the Crown Plaza hotel too, you can use the pool area at either hotel and we never had an issue finding a lounger that had sun. The pool area was clean and tidy, and all the staff here were excellent too. Special mention to the free water you can get at any point by the pool and the cool bags with fruit and a cooling flannel that is handed out around 12pm each day. The pool bar is available from 9am and serves alcohol from 12pm- prices are reasonable for Dubai. Lunch or dinner was again at Anais and the buffet was fantastic. There was always a supply of different meats and vegetables as well as curry, sushi and a special of the day. The head chef Joanna was incredibly helpful when I mentioned I was a vegetarian and how I appreciated the range of food options available to me. There is a gym and spa which we did not use but they seemed fine, and the gym was well equipped. Final shout out to Devinder, the cleaner who cleaned our room each day. He was amazing and very attentive. He even set up a lovely spread for our anniversary and nothing was too much for him. Whether you are looking for a holiday or a business trip- this hotel has it all covered. We would definitely return.…
This ratting was done with full confidence in this property. We love it as we celebrated our wedding anniversary. The staff , service , the club lounge , the food quality, all were amazing , we will surely do another visit very soon , the location. Played a big role in our visit .special thank you Ms Juliana khalifa the leader of the club lounge , her team ( Kim , Barakat , Salah aldin, Maira , Abigail) great team .
Intercontinental best hotel for a family gateway. Rooms are spacious, beautiful views of the creek. Nice walk at night in festival city bay. New Circus “Fontana” is now in play which is an additional family entertainment option. Special thanks to Joshi and the entire concierge team for their great hospitality!
Came for holiday with friends so great holiday wonderful hotel and service by IHG intercontinental festival city and creek view rooms awesome and next to hotel big mall located and concierge Faisal from crown plaza assisted us to arrange future museum and tours in Dubai thanks faizal
Hotel is great only 15 minutes from the airport!! Check in was very smooth and miss aynur was helpful and great lady thanks for all my respect The hotel location was best for me. Food was good in anice
I had the best experience in Dubai at the Intercontinental Hotel in Festival City. Barkat did extend the most pleasant and professional service I have experienced, traveling around the world. I suggest staying at Intercontinental Hotel Fesival city with access to the Club Lounge at the 26th Floor.
All the staff, specifically Mari and abigael, are very friendly, and helpful. Always a welcome .smile with exceptional service. The club room has amazing views over the city., sunset is the best time to grab a seat and enjoy. Look forward to my return trip. .
When I come to Dubai I always choose InterContinental Dubai Festival City as I consider it as my home away from my home. The rooms are nice , the location is perfect, and the staff are always here for you. I would like to thank Suzana and Hassan from the Front Desk who always make sure that all my preferences are accommodated before I arrive.
Intercontinental Dubai Festival City never fails to amaze me even if it's for a day visit. Mr Hassan and his teammate Muqaddar arranged the check-in within minutes. Right from arrival Mr Kuddus and his team took care of all our check-in needs and the luggage. We were a Family of 12 and we were very satisfied with the prompt service by concierge team. All the bags were addressed by Mr Kuddus and his team. This is not the first time that he seamlessly gets the work done. Would highly recommend to contact Mr Kuddus as your go to guy during the stay. Looking forward to stay in this hotel in the near future. Great work Intercontinental Dubai Festival City team.