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InterContinental Dubai - Festival City, an IHG Hotel

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Dubai Festival City, Dubai 45777 United Arab Emirates
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Traveller (4135)
Room & Suite (1372)
Videos (2)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental Dubai - Festival City, an IHG Hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#37 of 899 hotels in Dubai
Location
Cleanliness
Service
Value
Travellers' Choice
Set in one of Dubai's cosmopolitan destinations, InterContinental Dubai Festival City offers an exquisite luxury experience with opulent rooms and suites, topnotch dining with a Michelin starred Chef, award-winning SPA and leisure facilities, a 4250 m2 Event Centre, fulfilled with the excellency of InterContinental service. Enjoy an exclusive direct access to the world class Dubai Festival City Mall, 10 minute drive to Dubai airport and close proximity to the must see attractions.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Airport transportation
Valet parking
Paid public parking on-site
Wifi
Hot bath
Pool / beach towels
Infinity pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Special diet menus
Poolside bar
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Flatscreen TV
Bidet
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
River View
Languages Spoken
English, French, Arabic, Filipino and 1 more
3409Reviews72Q+A100Room tips
Traveller rating
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Dianne wrote a review Today
1 contribution
Thank you to Joshua, Shenel and Nipa of Coco's Kids Club for incredible service ..my kids have wonderful time spending in the kids club.. Soo much fun and they really loved it..They were attentive and really have a good service. . Kudos to all of them
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PrincessPinky wrote a review Aug 2022
Manchester, United Kingdom97 contributions64 helpful votes
+1
Hotel's Favourite
Myself and my husband stayed at the Intercontinental Festival City for 11 nights in August 2022. We arrived late on the Saturday evening; we were immediately checked in and taken to our suite with the concierge bringing our bags up very quickly. Once here we ordered room service as the restaurants were closed and this arrived in a short space of time- it was also very reasonably priced. We stayed half board which meant we could have breakfast and either lunch or dinner which we were happy about as it meant we could decide on the day what we wanted to do. The hotel is connected to Dubai Festival City Mall which has a wide array of food outlets from Pizza Hut and Nandos to more local Turkish and Lebanese restaurants. There is also a fountain and light show every evening which is a joy to watch. Location wise, the area is quite a distance from the beach, but this was not an issue as we had sun all day and this also meant that the price of food and amenities was less than at the JBR. There were taxis available immediately from the hotel and valet parking. There was a water taxi that you could use but we did not use this as we hired a car for quite a bit of the trip and used the taxis which were not expensive at all. Each day we had breakfast in the well-stocked buffet restaurant, Anais. All the staff here were brilliant. Special recognition to Criselda, Abhi and Servio (the manager) who were there most days at the entrance and were able to seat us quickly. The range of food available was fantastic- suitable for vegans, vegetarians, and non-specialist diets. Nothing was too much for the waiters; Nimit, Kailash and Bonny were the main servers we had, and they were on top of everything. If you like coffee, you won’t get much better than Rames who makes the best. As the hotel is attached to the Crown Plaza hotel too, you can use the pool area at either hotel and we never had an issue finding a lounger that had sun. The pool area was clean and tidy, and all the staff here were excellent too. Special mention to the free water you can get at any point by the pool and the cool bags with fruit and a cooling flannel that is handed out around 12pm each day. The pool bar is available from 9am and serves alcohol from 12pm- prices are reasonable for Dubai. Lunch or dinner was again at Anais and the buffet was fantastic. There was always a supply of different meats and vegetables as well as curry, sushi and a special of the day. The head chef Joanna was incredibly helpful when I mentioned I was a vegetarian and how I appreciated the range of food options available to me. There is a gym and spa which we did not use but they seemed fine, and the gym was well equipped. Final shout out to Devinder, the cleaner who cleaned our room each day. He was amazing and very attentive. He even set up a lovely spread for our anniversary and nothing was too much for him. Whether you are looking for a holiday or a business trip- this hotel has it all covered. We would definitely return.
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Date of stay: August 2022
Value
Location
Service
Room Tip: High room, non smoking, one bedroom suite
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from InterContinental Hotels Group Dubai Festival City, General Manager at InterContinental Dubai - Festival City, an IHG Hotel
Responded 27 Aug 2022
Dear RMc C, First of all, we would like to thank you for providing us with this great opportunity to have you and your husband here with us at InterContinental Dubai Festival City for 11 nights and for choosing us for celebration of your special occasion. Our team is happy to read such detailed and genuine review and your kind compliments to Criselda, Abhi, Savio, Nimit, Kailash, Bonny, Rames, Joana, Devinder are truly priceless. We are happy to know that you had such an enjoyable stay and we hope that you will be giving us another chance to delight you again. Warm regards, Juliana Khalife Sfair Director of Room
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dr khalid Al Balushi wrote a review Today
Muscat, Oman375 contributions108 helpful votes
+1
This ratting was done with full confidence in this property. We love it as we celebrated our wedding anniversary. The staff , service , the club lounge , the food quality, all were amazing , we will surely do another visit very soon , the location. Played a big role in our visit .special thank you Ms Juliana khalifa the leader of the club lounge , her team ( Kim , Barakat , Salah aldin, Maira , Abigail) great team .
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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firas s wrote a review Today
1 contribution
Intercontinental best hotel for a family gateway. Rooms are spacious, beautiful views of the creek. Nice walk at night in festival city bay. New Circus “Fontana” is now in play which is an additional family entertainment option. Special thanks to Joshi and the entire concierge team for their great hospitality!
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Norm E wrote a review Yesterday
1 contribution
Came for holiday with friends so great holiday wonderful hotel and service by IHG intercontinental festival city and creek view rooms awesome and next to hotel big mall located and concierge Faisal from crown plaza assisted us to arrange future museum and tours in Dubai thanks faizal
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Date of stay: October 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Amanullah beg wrote a review Yesterday
1 contribution
Hotel is great only 15 minutes from the airport!! Check in was very smooth and miss aynur was helpful and great lady thanks for all my respect The hotel location was best for me. Food was good in anice
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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tarannom K wrote a review Sep 2022
1 contribution
I had the best experience in Dubai at the Intercontinental Hotel in Festival City. Barkat did extend the most pleasant and professional service I have experienced, traveling around the world. I suggest staying at Intercontinental Hotel Fesival city with access to the Club Lounge at the 26th Floor.
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Paul D wrote a review Sep 2022
1 contribution
All the staff, specifically Mari and abigael, are very friendly, and helpful. Always a welcome .smile with exceptional service. The club room has amazing views over the city., sunset is the best time to grab a seat and enjoy. Look forward to my return trip. .
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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mufareh a wrote a review Sep 2022
1 contribution
When I come to Dubai I always choose InterContinental Dubai Festival City as I consider it as my home away from my home. The rooms are nice , the location is perfect, and the staff are always here for you. I would like to thank Suzana and Hassan from the Front Desk who always make sure that all my preferences are accommodated before I arrive.
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Date of stay: September 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ahasanul H wrote a review Sep 2022
2 contributions1 helpful vote
Intercontinental Dubai Festival City never fails to amaze me even if it's for a day visit. Mr Hassan and his teammate Muqaddar arranged the check-in within minutes. Right from arrival Mr Kuddus and his team took care of all our check-in needs and the luggage. We were a Family of 12 and we were very satisfied with the prompt service by concierge team. All the bags were addressed by Mr Kuddus and his team. This is not the first time that he seamlessly gets the work done. Would highly recommend to contact Mr Kuddus as your go to guy during the stay. Looking forward to stay in this hotel in the near future. Great work Intercontinental Dubai Festival City team.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$202 - US$327 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental dubai festival city hotel dubai
LOCATION
United Arab EmiratesEmirate of DubaiDubaiDubai Festival City
NUMBER OF ROOMS
508
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Frequently Asked Questions about InterContinental Dubai - Festival City, an IHG Hotel
Which popular attractions are close to InterContinental Dubai - Festival City, an IHG Hotel?
Nearby attractions include Dubai Festival City Mall (0.2 km), Imagine (0.2 km), and Novo Cinema Dubai Festival CIty Mall (0.3 km).
What are some of the property amenities at InterContinental Dubai - Festival City, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at InterContinental Dubai - Festival City, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Dubai - Festival City, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at InterContinental Dubai - Festival City, an IHG Hotel?
Yes, free parking, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to InterContinental Dubai - Festival City, an IHG Hotel?
Conveniently located restaurants include Pierre's TT, Anise, and Vista Restaurant & Terrace.
Are there opportunities to exercise at InterContinental Dubai - Festival City, an IHG Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does InterContinental Dubai - Festival City, an IHG Hotel have an airport shuttle?
Yes, InterContinental Dubai - Festival City, an IHG Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does InterContinental Dubai - Festival City, an IHG Hotel have airport transportation?
Yes, InterContinental Dubai - Festival City, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at InterContinental Dubai - Festival City, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Dubai - Festival City, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.