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Palace Downtown

Mohammed Bin Rashid Boulevard, Dubai United Arab Emirates
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Traveller (5721)
Room & Suite (577)
Dining (424)
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About

#14 of 810 hotels in Dubai
Location
Cleanliness
Service
Value
Travellers' Choice
Classical themes and Arabian tradition are combined to create the Palace Downtown. Palace Downtown is a resort within the city; it has a confident style all of its own, a unique blend of past and present of Middle-Eastern heritage and elegant Dubai modernity, of harmony and energy. Set in the heart of Downtown Dubai, one of the region’s most progressive districts, the resort is mere footsteps away from iconic attractions such as Burj Khalifa, The Dubai Mall, Dubai Opera and Souk Al Bahar. From an abundance of options for dining, shopping and entertainment to being in close proximity to commercial hubs such as Dubai International Financial Centre, Dubai World Trade Centre and Business Bay, its prime location ensures that any excursion or business engagement away from the hotel is easily accessible. We welcome you to our luxurious Arabic splendour, set amidst the world’s most spectacular destination.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Entertainment staff
Evening entertainment
Babysitting
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Special diet menus
Poolside bar
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Housekeeping
Minibar
Flatscreen TV
Extra long beds
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
On-demand films
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Centrally Located
Lake View
Languages Spoken
English, French, Russian, Arabic and 3 more

Location

Mohammed Bin Rashid Boulevard, Dubai United Arab Emirates
Name/address in local language
Palace Downtown
7,827Reviews142Q+A100Room tips
Traveller rating
  • 6,696
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  • 104
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Popular mentions
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Serjant E wrote a review 19 Apr
2 contributions
Special thanks to Arshad and all the team, fabulous international buffet, grilled squid, grilled lobster, grilled prawns, crab legs, mussels, clams, octopus carpaccio and many more
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Date of stay: April 2024
Value
Location
Cleanliness
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stefan Masche, Other at Palace Downtown
Responded yesterday
Dear guest, We extend our warmest gratitude for choosing Palace Downtown Hotel for your recent dining experience. Your kind words regarding our international buffet and the culinary delights offered have truly delighted us. We are especially thrilled to hear about your appreciation for Arshad and our dedicated team. Rest assured, your commendations will be shared with them, serving as encouragement to continue delivering exceptional service. Your enthusiasm for our grilled delicacies, including squid, lobster, prawns, crab legs, mussels, clams, and octopus carpaccio, brings us immense joy. We take great pride in sourcing the finest ingredients and crafting dishes that captivate our guests' palates. Your satisfaction is our utmost priority, and we are committed to maintaining the high standards that you have come to expect from Palace Downtown Hotel. We eagerly anticipate the pleasure of welcoming you back for another memorable experience. Should you require any assistance or have any further feedback, please do not hesitate to reach out to us. Regards, Stefan Masche Management Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Departure23450148955 wrote a review 19 Apr
1 contribution
We booked the viewing deck for our private event that was just jaw dropping. Exclusive and Exquisite. 100 Stars for sure We had a wonderful time at the viewing deck and was met with lovely staff from the hotel, assisting and waiting on our every need. even went out the the way to help if it was remotely even possible. The location is superb and the management was very kind in guiding us on the many navigations of events in Dubai. Definitely a handful but was made easy by Linda and Team. Would recommend this fully. if youre looking for a place with great food, great sights, and awesome facilities, this is the place. beats everywhere else - hands down. the views is to dieeeeeee for
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stefan Masche, Other at Palace Downtown
Responded yesterday
Dear guest. We are truly elated to receive your raving review of your recent private event at the Palace Downtown Hotel's Viewing Deck. Your kind words are not only appreciated but serve as a source of inspiration for our entire team. It brings us immense joy to learn that your experience was nothing short of jaw-dropping, exclusive, and exquisite. Your generous rating of "100 Stars" is a testament to the memorable moments you shared with us. We are delighted that our dedicated staff, particularly Linda and her team, left such a positive impression on you. Providing exceptional service and ensuring every guest's needs are met is our top priority, and we are thrilled to hear that we exceeded your expectations. Moreover, we are pleased to know that you found our location superb and our management team helpful in navigating the myriad of events in Dubai. Your satisfaction is paramount to us, and we are honored to have contributed to making your event planning journey a seamless one. Your recommendation means the world to us, and we are grateful for your endorsement of Palace Downtown Hotel as a premier destination for great food, breathtaking sights, and unparalleled facilities. We eagerly await the opportunity to welcome you back for another extraordinary experience. Should you require any assistance or have any further feedback, please do not hesitate to contact us. Regards Stefan Masche Management Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mohd Saif wrote a review 19 Apr
Pune, India2 contributions
Dear Ms. Linda, On behalf of our team, I wanted to extend our heartfelt thanks for your invaluable support during the events. Your assistance and cooperation were instrumental in making the occasion a great success. Your proactive approach and willingness to accommodate our needs made the planning process smooth and hassle-free. Ensuring that all arrangements were in place, and your professionalism and dedication were truly commendable. The food, decor, and last-minute arrangements were handled beautifully. Your hospitality and assistance were beyond our expectations, and we look forward to the possibility of working together again in the future. Thank you once again for your outstanding support and partnership. Your contributions were invaluable, and we are truly appreciative of everything you did to ensure the success of our event. Regards, Mohammed Saif (Team dcast Event )
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Date of stay: April 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stefan Masche, Other at Palace Downtown
Responded yesterday
Dear Mr. Mohammed Saif, On behalf of the entire team at Palace Downtown, I would like to extend our heartfelt gratitude for your kind words and acknowledgment of Ms. Linda's outstanding support during your recent events. Your appreciation means a great deal to us, and we are honored to have had the opportunity to contribute to the success of your occasion. Ms. Linda takes immense pride in her work and is deeply committed to ensuring that every guest experience exceeds expectations. Your recognition of her proactive approach, willingness to accommodate your needs, and unwavering dedication is truly appreciated. We are delighted to hear that her efforts made the planning process smooth and hassle-free for you. At Palace Downtown, we strive to create memorable experiences through meticulous attention to detail, whether it be in the arrangements, food, decor, or last-minute adjustments. It brings us joy to know that these elements were handled beautifully and contributed to the success of your event. Your satisfaction is our utmost priority, and we are thrilled that Ms. Linda's hospitality and assistance exceeded your expectations. Rest assured, your feedback will be shared with her and the entire team, serving as motivation to continue delivering exceptional service to all our guests. We sincerely value the opportunity to have been a part of your event, and we eagerly look forward to the possibility of working together again in the future. Should you require any further assistance or wish to discuss any future arrangements, please do not hesitate to contact us. Once again, thank you for your outstanding support and partnership. Your kind words have truly made our day. Regards. Stefan Masche Management Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cheryl wrote a review 15 Apr
New Zealand1 contribution
+1
Such a beautiful location and the staff were exceptional. The buffet was delicious and such a wide variety of food. Rakesh was so helpful and pleasant. It was a short stroll to the Dubai Mall and our room overlooked the fountains which were outstanding.
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stefan Masche, Other at Palace Downtown
Responded 6 days ago
Dear guest, Thank you for taking the time to share your recent experience at Palace Downtown Hotel. We are thrilled to hear that you had such a wonderful time during your stay with us. It brings us immense joy to know that you found our location beautiful and enjoyed the exceptional service provided by our dedicated staff. We take great pride in ensuring that every guest feels welcomed and well taken care of throughout their stay. Your kind words about our buffet and the wide variety of food offerings are truly appreciated. We strive to provide an unforgettable culinary experience for our guests, and we are delighted to learn that we succeeded in doing so during your visit. We will be sure to pass along your compliments to Rakesh for his helpful and pleasant demeanor. Recognizing our team members for their outstanding service is always a pleasure. Moreover, we are delighted that you enjoyed the breathtaking view of the fountains from your room. It is indeed one of the highlights of staying at Palace Downtown Hotel, and we are thrilled that you were able to experience it firsthand. Once again, thank you for choosing Palace Downtown Hotel for your recent stay in Dubai. We look forward to welcoming you back for another spectacular experience in the near future. Regards Stefan Masche Management Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Angela D wrote a review 15 Apr
2 contributions
Rakesh provided wonderful service at breakfast. We had an amazing dinner at Thiptara. Looking forward to coming again! Everything was very clean and the overall service from all staff was five stars. The pool was amazing with great views of the Burj Khalifa.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stefan Masche, Other at Palace Downtown
Responded 6 days ago
Dear guest, Thank you for choosing Palace Downtown for your recent stay and for sharing your delightful experience with us. We are thrilled to hear that you enjoyed the wonderful food and service during your time with us. Your kind words about Rakesh's exceptional service at breakfast and your amazing dinner experience at Thiptara are greatly appreciated. We will be sure to pass on your compliments to Rakesh and the rest of our team. Ensuring a clean and comfortable environment for our guests is of utmost importance to us, and we are delighted that you found everything to be pristine during your stay. Your satisfaction is our top priority, and we are pleased that we could provide you with a five-star service experience. We are also glad to hear that you enjoyed our amazing pool with its stunning views of the Burj Khalifa. It is always our pleasure to provide our guests with memorable experiences and breathtaking views of Dubai's iconic landmarks. We look forward to welcoming you back to Palace Downtown for another exceptional stay in the near future. Regards Stefan Masche Management Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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esilva315 wrote a review 14 Apr
Brooklyn, New York18 contributions38 helpful votes
The hotel was quite big and very spacious. The pool was great and not too crowded. The food of course was unbelievable and had tons of amazing options. One experience id like to highlight was one of the hotel staff mebmers, Sido, changed the course of our entire trip. We were having a hard time after missing an important non-refundable fight the week before, so spirits weren't the highest. We were late to Dubai because of this, and we missed the fountain show that we specifically booked our room to see. We told this to Sido, who met us with unimaginable kindness and compassion, offering us an exclusive view. He took us to a private area of the hotel and had us see two fountain shows from an unheard of view!! We got so many pictures, and it truly changed our trip for the better. Thank you Sido for how you treated us, your company and staff are beyond fortunate to have you on their team.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stefan Masche, Other at Palace Downtown
Responded 6 days ago
Dear guest, Thank you for choosing Palace Downtown for your recent stay and for taking the time to share your wonderful experience with us. We are thrilled to hear that you enjoyed your stay with us and that our spacious facilities, great pool, and delicious food added to the enjoyment of your trip. Providing exceptional experiences for our guests is what we strive for, and we are delighted that we could contribute to making your stay memorable. We are especially touched by your kind words regarding our team member, Sido. It brings us immense joy to hear how he went above and beyond to ensure that your trip was unforgettable, despite the initial challenges you faced. Sido embodies the values of kindness and compassion that we hold dear at Palace Downtown, and we are grateful to have him as part of our team. We will be sure to pass on your appreciation to Sido and the rest of our staff. Your feedback serves as a great source of motivation for all of us to continue delivering exceptional service to our guests. We look forward to welcoming you back to Palace Downtown for another memorable stay in the future. Regards Stefan Masche Management Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ekaterina A wrote a review 14 Apr
7 contributions3 helpful votes
I absolutely love the pool. Have been going here for the past 4 years. Nasar and Nelson are amazing! Every time I come to palace downtown pool, I feel like I’m at home :) food is great, no matter what you order it’s 10/10 Highly recommended, very chilled vibe
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stefan Masche, Other at Palace Downtown
Responded 6 days ago
Dear guest, Thank you for your unwavering support and for making The Palace Downtown Hotel your preferred destination for the past four years. We are truly honored to have earned your loyalty. It brings us immense joy to hear that you absolutely love our pool and that your experiences with our team members, Nasar and Nelson, have been nothing short of amazing. They are indeed invaluable members of our team, and we will make sure to convey your kind words to them. We are delighted that every visit to our pool makes you feel at home. Creating a welcoming and relaxed atmosphere for our guests is our utmost priority, and it's heartwarming to know that we've achieved this for you. Moreover, we're thrilled that you consistently enjoy the culinary offerings at our poolside. Your commendation of our food as a consistent 10/10 regardless of the selection is truly appreciated. Thank you for highly recommending us and for your kind words. We look forward to welcoming you back to The Palace Downtown Hotel for many more years of creating wonderful memories together. Regards Stefan Masche Management Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Trail03432265492 wrote a review 13 Apr
1 contribution
Excellent customer service rendered by staff named Mark.Good food and ambiance.satisfied. highly recommended.one of a kind experience having coffee underneath the Burj Kahlifa view plus the dancing fountain with a cool breeze of air outdoor.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stefan Masche, Other at Palace Downtown
Responded 6 days ago
Dear guest, Thank you for choosing The Palace Downtown Hotel and for sharing your delightful experience with us. We are thrilled to hear that you were fully satisfied with your visit and that our team member, Mark, provided you with excellent customer service. At The Palace Downtown Hotel, we take great pride in delivering exceptional service, and it's wonderful to hear that Mark's dedication contributed to making your stay memorable. We will ensure that your kind words are passed on to him. We are also delighted that you enjoyed our culinary offerings and the ambiance of our hotel. Providing a memorable dining experience with a breathtaking view of the Burj Khalifa and the dancing fountain is what we aim for, and we are thrilled that we were able to achieve this for you. Thank you for recommending us so highly. Your satisfaction is our greatest reward, and we look forward to the pleasure of welcoming you back to The Palace Downtown Hotel for many more unforgettable experiences in the future. Regards Stefan Masche Management Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Padg2014 wrote a review 13 Apr
Dubai, United Arab Emirates16 contributions3 helpful votes
Brnch at Ewaan. Still very good even if we wait for the foie gras back on the menu. This brunch has been our favorite for at least 10 years. Please keep on choosing quality food and elegant atmosphere. Do not fall for too loud music as everywhere now :-( . Special thank you to Arshad :-) and Bishnu .
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stefan Masche, Other at Palace Downtown
Responded 6 days ago
Dear guest, Thank you for choosing to dine with us and for your continued loyalty over the past decade. We greatly appreciate your patronage and the opportunity to be a part of your cherished memories. It's wonderful to hear that you have consistently enjoyed our brunch experience and that it remains your favorite after all these years. Your feedback regarding the foie gras is duly noted, and we will certainly consider it as we continue to refine and enhance our menu offerings. We are committed to maintaining the highest standards of quality in both our food and the overall dining atmosphere. Your appreciation for our focus on quality and elegance is truly gratifying, and we assure you that we will continue to prioritize these aspects in everything we do. We understand and share your sentiment about the importance of maintaining a pleasant ambiance without overly loud music. Our goal is to create an atmosphere where our guests can relax and enjoy their dining experience to the fullest. Special thanks to Arshad and Bishnu for their outstanding service. They are valued members of our team, and we are delighted that they were able to contribute to making your experience memorable. Once again, thank you for your valuable feedback and for choosing The Palace Downtown Hotel. We look forward to welcoming you back for many more delightful experiences in the future. Regards Stefan Masche Management Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jonathan T wrote a review 13 Apr
1 contribution
It was an amazing experience, specially thanks to the staff (particularly Ms. Kadek, Ms. Risma, Mr. Ganesh). They made out time there wonderful. Always looking out for us ! The quality of the brunch is very nice and tasty. Lot of choices, and well prepared.
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Date of stay: April 2024Trip type: Travelled as a couple
Room Tip: Valet available on site
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stefan Masche, Other at Palace Downtown
Responded 6 days ago
Dear Jonathan, Thank you for taking the time to share your recent brunch experience with us. We are absolutely delighted to hear that you had an amazing time, and we greatly appreciate your kind words regarding the service provided by our dedicated team members, Ms. Kadek, Ms. Risma, and Mr. Ganesh. At The Palace Downtown Hotel, we take great pride in delivering exceptional service, and it brings us immense joy to learn that our team members contributed to making your time with us truly wonderful. Your recognition of their efforts is truly appreciated, and we will make sure to pass on your compliments to them. We are also pleased to hear that you enjoyed the quality and taste of our brunch offerings. Our culinary team works tirelessly to ensure a diverse selection of delicious dishes, and we are thrilled that you found them to be to your liking. Thank you for choosing to dine with us, and we look forward to the pleasure of welcoming you back to The Palace Downtown Hotel for more memorable experiences in the future. Regards Stefan Masche Management Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
HK$2,467 - HK$4,786 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the palace the old town hotel dubai, the palace old town, palace the old town dubai, sofitel dubai
LOCATION
United Arab EmiratesEmirate of DubaiDubaiDowntown Dubai
NUMBER OF ROOMS
242
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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PALACE DOWNTOWN - Updated 2024 Prices & Hotel Reviews (Dubai, United Arab Emirates)

Frequently Asked Questions about Palace Downtown
Which popular attractions are close to Palace Downtown?
Nearby attractions include The Dubai Fountain (0.2 km), Burj Khalifa (0.4 km), and At The Top, Burj Khalifa (0.4 km).
What are some of the property amenities at Palace Downtown?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Palace Downtown?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Palace Downtown?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Palace Downtown?
Yes, valet parking is available to guests.
What are some restaurants close to Palace Downtown?
Conveniently located restaurants include 3BK Restaurant, Tribes Carnivore, and The Tap House, Downtown.
Are there opportunities to exercise at Palace Downtown?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Palace Downtown have airport transportation?
Yes, Palace Downtown offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Palace Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does Palace Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Palace Downtown?
The staff speaks multiple languages, including English, French, Russian, Chinese, Hindi, Arabic, and Filipino.