Club Lounge host Tara, simply off the scale. Remembers what you drink, your name, it’s like being invited into her home! Breakfast staff are super, in particular Ivie. Again remembers you and your standard order. Super hotel in a very convenient area.
Met Tara at the executive lounge she was kind respectful had situational awareness and treated everyone with respect and kindness great customer service Tara you made it all worthwhile. I look forward to visiting the Crowne plaza lounge again in the near future
It was my first visit to try the brunch and I had an amazing experience. The food is excellent, lots of live cooking stations was there. The service was fabulous, I was being served by a friendly and lovely team. There was live entertainment, the band had an outstanding performance. There is a huge area for kids activities. I strongly recommend the brunch especially for families. Thank you for your hospitality!
i loved my stay over there. staff is very helpful and friendly. and they respond to my requests in a professional manner. and I would like to say Tara in Club Lounge is one of the best, she is the perfect mix between professional and friendly.
Having stayed here possibly six times over a period of time I was dismayed at how much since COVID that the property has declined in Staff Customer Skills , Room Presentation and overall the property has lost it’s sparkle My 1st encounter was reception who argued with me over my booking that o had not booked a Club Executive Room but just a Standard Room and on presentation of booking confirmation still did not believe me Not until the Duty Manager got involved did I get my booked room and no apology from the staff member was offered 1/10 During our 8 night stay from our room to restaurants the staff , quality and property from personal view is no money is being spent on what once was 5 Star and now sadly is now in a situation of sadness Just to let management know the following if they are oblivious to things 1. Signage outside hotel is broken 2. Swimming Pool beds are broken 3. Pool bed mattresses are ripped / tired 4. Two Elevators not working for whole time 5. Club Floor Rooms are old & tired 6. Staff need “ Customer Care Training “ The best thing that I enjoyed was the Club Lounge where Miss Tara looked after all the guests with 5 Star Smiles & Service plus could teach some of the younger staff some of her Gold edged ethics & service Crowne Plaza IHG you need to sort this out 3/10 - Worst stay ever…
You got to visit the lounge on 6th floor. Tara, who works in the lounge, is a wonderful lady who will make your dinner experience in the lounge absolutely amazing! You won't find similar experiences in other part of the town.
Very friendly staff.Esp TARA and her dishes.Find out for yourself on the 6th floor Lounge. A variety of restaurants too for your fill. Spacious rooms and ample amenities. A quiet environment for that few days.
If you don’t have any other options, which is highly unlikely in Dubai, then you should book this hotel. This hotel needs complete make over. Rooms are old and not properly cleaned. There is a strange smell in the rooms probably cause it is an old hotel and needs proper maintenance. Staff is ok, but the concierge is story for its own. Not helpful and totally laid back and not interested for the guests and helping them. Very poor service at the pool bar where you might wait for the food, if you order, at least 45 minutes. All in all, not a pleasant experience.
Stayed for a week at the hotel. A lot of improvements have been made and more are still ongoing. Greatest improvement since the last stay are the staff. Quick, positive response to guests in the room, pool, gym and restaurants. Excellent customer service by Tara and Winfred.
Was really amazing my visit to this bar. With vey good attention from Osama, Helen and all the staff. I wanna to came back again with my friends to enjoy in this wonderful place with very good vibes and music.