we were in hotel for 5 nights and it was wonderful. the breakfast was good but not very nice for kids and not so colorful and attractive for them. staff in restaurant for breakfast was not so skilled and many times the tables were not well set up by napkins and spoons and the cafe machine at the end of restaurant were out of service. the pool was good, but the timing could be from early morning to late night. our baggage brought very late after our late room delivery, although we were not allowed to room at early check in.
I have good experience every time i came to this hotel. House keeing is so cooperative and make my room always tidy. Good job Umer! Continue you good works. Kudos to the all staff. And alao to the laundry service. I need no worry for my laundry. The best!!!
Very nice hotel , the room is beautiful the facility is great , the staff are friendly and a true Accor heartists , I faced only one issue in there where i ordered margarita and is was in the menu, the room service lady attacked me when i ordered it saying that we dont have these type of drinks and we dont have alcohol in our hotel she assumed directly that i am looking for alcohol !!! Her not know the menu is one issue , assuming that i am looking for alcohol not knowing that there is virgin margarita which is what was in the menu , and her judging me based on my choices ! Even if i wanted alcohol she cannot talk to me like that ! Other that that i loved the hotel but i was disappointed from this specific lady !
Excellent service from bikram and good supervice by reprey a good room service always.good manners both of them, good work and always happy face even .. they are tired i think so,but happy and smile .. keep it up
Bad experience with during check in who work at Reception the man always ignored guest for their request did that more than 2 and calling reception for some wifi connection problems IT called back sir only I’m working I can’t move to there.. I have some other business.. reception says day time IT will be there and….bla bla how 5 stars hotel and how profesional are they in this hotel.. big disappoint…
Mr Yan Lynn is a very polite and responsible Employee. Having him serving the guests is a Great privilege. The whole staff of the hotel are great workers and I am great full for being hosted by theme
We had our daughters first birthday in the ball room of swisshotel and Ms. Floraida has catered to all our needs even above and beyond. She made sure that my the daughters birthday will be memorable and be a tremendous success. She even made sure that we are well rested even after the tiring event. Great job Ms. Floraida and keep up the great work. You truly represented Swisshotel very well and till next time!
My Early morning. Strange Wake up call of a loud drilling noise Around 6:00 am next to my room drilling work sound surrounded my room Woke my family who were resting and our full right and liberty to do so , the sound was getting into multiple one i reported to reception desk first time , later after few mints again i called them no action shown then the 3rd call and forth call this drill work went on and on , i had to ask to talk to the duty senior manger the reply was she will be at hotel in next 20 mits I lost my sleep By such disturbance. Spoke to senior manager who said this is from the mall and will continue tomorrow morning too 6am to 10 am she then offered us to rest on higher floor for this morning and then offered us to move on 8th floor, I appreciate but imagine how inconvenience is it to move with small baby and family group of 6 !! One of the most uncomfortable stay I must say. I wouldn’t recommend this hotel if you want to rest and enjoy your freedom!…
Our seventh time in Dubai and first time at Swisshotel Al Ghurair. We stayed three nights, coming from eleven nights in the Maldives. An excellent hotel, very well located just a few steps from Union Metro Station. Very comfortable room, well equipped, with good bathroom and shower. Very good service. Good gym. I just didn't like the breakfast. Very crowded, very confusing and I didn't think it was really quality. If I were to stay again, I would stay without breakfast. Otherwise, all very good.
We, a 3 member family, stayed at this hotel for 16 nights in August and September 2022 on half board basis. We truly enjoyed our stay. The housekeeping is excellent. Restaurant has good food varieties and options as long as long as you have booked buffet option. If you go with Ala Cate menu on half board basis , your choices will be very limited. Dinner Buffet also includes two special nights – grilled night and sea food night. Guests are normally required to pay extra for these two nights even if you stay on a half board basis. Staff are extremely polite – particularly restaurant staff, Thet and Damini, always have a smile on their face. Munas, at the reception, was very helpful too. But all staff are very polite and ready to support when you needed them. Hotel has daily regular shuttle service to Dubai Mall and beach which was very helpful. We really enjoyed our long stay and it was very good five star stay. We will recommend this hotel.…