Breakfast staff led by Mr. Sujit Arora delievered the best food and service in town .Big 5 star to Mr Arora and his Team.. Housekeeping is great 5 stars.. Reception 3 stars .. operator and whoever recieving the calls in the hotel when one calls from the room and when You call the hotel are the worst almost never answer calls from guests and those who are calling to get hold on their guests so 0 stars.
Before I book the hotel on-line I called the property Erissa answered all my enquiry like if there is a smoking room etc. I booked then I arrived the next day. There was no available smoking room so i waited for hours. They let me use a non-smoking room first to rest. I called for and engineer to connect me to Netflix the engineer, his name is MANU, who in not courteous when I opened the door for him to assist me. I told him if he can connect me online as I will need to access Netflix. He asked me rudely: You have an account? How long will you stay here. It’s not allowed to access Netflix because we need to reset again the tv. This attitude is not even from a 1 star hotel if there is such. Horrible
Not the hotel that I would recommend to. From the time we step in in this hotel, service is not at all professional. We requested to park in front of the hotel since there is a vacancy, but then they will insist that its just for emergency. It would be understandable if you won’t see any cars parked there. So, we parked on their narrow basement parking. But then, when we went out at night, 2 cars were parked just on the same spots.. so, can u blame us? Is it right to show discrimation to their guests? Now, we go to the room part,,.. Upon entering, the air freshener was way too much. I was coughing the whole time right after. Very strong smell. AC is not cold the whole night. Breakfast at Sonamu though was great. So, in conclusion.. service, people, staffs, concierge are not at all pleasant and not professional. I would commend housekeeping for their cleaning service (minus the air freshener). And.. the only good thing about this hotel - restaurants won’t fail you.…
Room defected busted light in the room, AC is under Maintenance when we check in it’s too warm in the room. When you dial for reception or housekeeping for assistance no one answer the phone! Im in house guest and pass by around 9:30pm at boracay bar just to have a drinks. And because I’m wearing sleeper they don’t allow me to enter in the bar because of the dress code! Common guys Bar Is Empty I want to have a bottle of wine it’s revenue for the hotel. Just be flexible when your place is empty to get revenue from your in house guest. Instead I went somewhere just to drink a bottle of wine with my sleepers! For Breakfast at Sonamo Restaurant Mr. Kevin is very handful and knowledgeable about his job he is only guy running the outlet by himself just to. Serve all his guest. And chef Davis to prepare our food! Well done Kevin and Chef Davis! 406/404…
I have been here with my husband for the first time this June and we really enjoyed our stay. Food and service are very good and staff very polite. We want to say thank you to everyone, you are amazing. You can feel the essence of Asia in UAE. We will come back.
I've been at asiana hotel for 2 weeks and they have the best staff such as sanjib and bhaskar, if yiur travilling to duabi this is a great place to enjoy your time especially becuse the staff is very welcoming.
Recently i visited Asiana hotel and like the way they welcome services especially Mr. Vinoth and Mr. Bhaskar they are too amazing in what they are doing hassle free check-in, Mr Bhaskar look's very knowledgeable and well groomed and Mr. Vinoth is very kind and polite in nature he help us alot during the stay Thank you both of you for everything and all the best About room facilities it's not touch to my expectations, there is no charging point in near by head board TV system is not smart enough I think this should be update by hotel. Other things are very good I'm satisfied with the all services Thank you Asiana team ! I'll surely visit again.🤟😊
Customer service like the reception is hardly to be contacted, though the breakfast and restaurant was great, the hotel has a downfall in terms of hospitality. The amenities like the pool is quite disappointment coz after you came from the roof you back to your room all of your body will smell like a kitchen oil.
I came to this hotel for mix - vacation with a friend & work. For work I need a wiffi. Problem is, that their ‘hight speed’ wiffi works maybe on 25%. Twice i called reception, nothing changed. Already two days could not work. Once house keeping brings us three bottles of water, ones four. Depends on their mood probably.
I am basing my judgement on the assumption that this hotel classes itself as a five star hotel. When compared with other 5 star hotels in the city, there is a clear disparity in quality. However, I’ll get to that. The hotel staff are generally excellent with the door staff, porters and cleaners being particularly attentive and courteous. The rooms are spacious, clean and have the best buttons ever. The light control buttons and the buttons for ‘do not disturb’ and so on are just brill. I love all the buttons. The bathroom is similarly spacious and the shower is one of the best I have stood under on my 37 years on this earth. The Japanese restaurant was very good: huge portions, excellent service and the discount for hotel residents was appreciated. It is a hotel that does try its level best for its customers. Now to the reasons why the hotel cannot and should not justify itself as a five star hotel: The bath plug does not work properly and so you can’t run a bath. A more typical metal plug with a chain will solve that issue. The pool area was devoid of any life and, although food and snacks were shown on a display, there was no-one there to order food from. The worst aspect was the ‘requirement’ for guests to have a PCR test prior to departure. This was said to me as I arrived and then reinforced by the travel representative. The fee was to be 200 dirham- nearly £40. This, at the time of writing, a PCR is only required for those countries that require a PCR upon entry. Despite my showing of the entry requirements for my country (which did not require such a test), I felt I was pressurised to take a test. This was resolved with the help of a friend who lives in the country. To be truthful, it felt like a scam. The hotel, if it reputes to be five stars, MUST ensure they understand the travel requirements as the pandemic continues to play out. The pressure placed upon me to take a test I did not require was completely unnecessary. So, as a hotel, very good. However, it needs to do a lot more to get 5 stars from me.…