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Grand Mercure Hotel and Residences Dubai Airport

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61B Street, Garhoud Next to GGICO Metro Station, Dubai 79841 United Arab Emirates
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Lowest prices for your stay
Hotel direct offer!Business Lunch for AED 69 only!
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GrandMercure
US$86
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Traveller (240)
Room & Suite (57)
Videos (1)

About

#308 of 907 hotels in Dubai
Location
Cleanliness
Service
Value
An upscale International hotel tailored by locals, this premium flair hotel is 2 minutes away from Dubai International Airport, next to GGICO metro, and 10 minutes drive from Dubai Business districts. The hotel celebrates the Emirates cultural heritage and its unique rituals, customs, beliefs and way of life that appeals to modern-day travelers. Discover our signature Emirati restaurant, specialty café and conference facilities. Immerse your senses in our Arabian Spa, and our premium and modern rooms.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Children's playground
Airport transportation
Parking
Wifi
Rooftop pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Kids' meals
Outdoor dining area
Kids' outdoor play equipment
Taxi service
Business Centre with Internet Access
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Steam room
24-hour security
Concierge
Currency exchange
Outdoor furniture
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bath / shower
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Sofa bed
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Russian, Arabic and 3 more
Hotel links
Special Offer:Business Lunch for AED 69 only!

Location

Full view
90Good for walkers
Grade: 90 out of 100
71Restaurantswithin 0.5 km
6Attractionswithin 0.5 km
258Reviews3Q+A18Room tips
Traveller rating
  • 190
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  • 12
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Most Recent
Issoof I wrote a review 3 Dec
2 contributions1 helpful vote
Been there. Run by amateur staff. No manners. Food is very repetitive. Only delegates get special food. Will not recommend this hotel . Decor is satisfactory. Room could be cleaner. Terrible service. Needs lots of improvement
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Abdulmuhsen wrote a review Aug 2022
23 contributions
Hotel's Favourite
مشكلتي مع المدير بول في تاريخ 2022/8/8 انا مع عائلتي ساكنين في جراند مركيور شقق طلبت منهم سرير اضافي مثل كل مره اكون ساكن ويعطوني وتفاجاة منه بالرفض ولازم ادفع مبلغ اضافي مع اني ما كنت ادفع من قبل لانه ما عملو لي ترقيه وعضويتي مع اكور اكثر من ثمان سنين ومن سنه تقريبا انا دايموند My problem is with the manager Paul on the date 8/8/2022. I am with my family living in the Grand Mercure apartments. I asked them for an extra bed, like every time I live, and they give me and I was surprised by his refusal and I had to pay an additional amount even though I had not paid before because they did not work for me to upgrade and my membership with I have been more than eight years old and almost a year ago, I am Diamond
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Review collected in partnership with Accorhotels.com
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ahmed Abbas, Guest Services / Front Office at Grand Mercure Hotel and Residences Dubai Airport
Responded 13 Aug 2022
Dear Valued Guest, Thank you for sharing your review on TripAdvisor following your recent stay with us at Grand Mercure Hotel & Residences Dubai Airport. We truly value your opinion as it is from your comments that we are able to uphold our commitment to excellence, thus providing you with customer satisfaction for future visits. While it is certainly never our intent to disappoint our guests or provide anything less than the best in personal service and facilities, I would like to sincerely apologize for the inconvenience caused. I can assure you that the care and comfort of our guests is our number one priority and we hope to have the opportunity to welcome you back in the near future. We hope we will have the opportunity to welcome you back soon. Best Regards, Ahmed Abbas Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chompatsorn U wrote a review Nov 2022
Housekeeping is amazing i like very much and its good experience with bikram dulal and yogo also ananda they are good person and friendly and good behave i like they cleaning service is very nice.im so happy stay in grand mercure .
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Date of stay: November 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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khawar r wrote a review Nov 2022
1 contribution
We are very happy to be here in Grand mercure hotel and everything here was very good also staff people very good and friendly and their behavior was so nice and housekeeping was so nice and specially staff Bikram Dulal was so nice person.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ahmed Abbas, Guest Services / Front Office at Grand Mercure Hotel and Residences Dubai Airport
Responded 3 weeks ago
Dear Guests , We would like to thank you for taking the time and share your valuable feedback with us. We are very happy to hear that you have enjoyed your stay with us and found our hotel clean and new. We look forward to welcome you back again in the near future. Thank you, Ahmed Abbas Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
John wrote a review Nov 2022
United Kingdom29 contributions35 helpful votes
Checked in at the hotel mid afternoon with no rooms available, had to wait in the lobby area for nearly two hours until a room was available. The room was ok, nothing stood out as remarkable. The door staff only seemed interested in offering hotel cars and not local taxis, these are normal 3 times the cost. Always insist on local taxi Breakfast for a 5* hotel was average to poor, the buffet area was pretty small and at times not well stocked, the staff especially the Eastern European lady was very surly and not friendly at all. Was disappointing that the roof top pool was closed during my stay as the lower level pool shared with Ibis Styles was too busy to be able to relax Overall opinion is there are better options in Dubai and it’s only real selling point is location to the airport All in all a disappointing stay
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Date of stay: September 2022Trip type: Travelled on business
Room Tip: Insist on local taxi
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ahmed Abbas, Guest Services / Front Office at Grand Mercure Hotel and Residences Dubai Airport
Responded 3 weeks ago
Dear Guest , Thank you for taking the time to tell us about your experience at the hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Abbas Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chauhan. wrote a review Nov 2022
1 contribution
House keeping was a amazing I like it very much and it's good experience with Bikram Dulal and Sandesh They always talk good friendly and always feel comfortable And they always behave properly and hotel services are great these two guys always help us to get the best over here
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ahmed Abbas, Guest Services / Front Office at Grand Mercure Hotel and Residences Dubai Airport
Responded 3 weeks ago
Dear Guest , Thank you for sharing your review. We are glad to know you had a memorable experience with us and we certainly look forward to welcome you back again soon. Best Regards, Ahmed Abbas Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kha wrote a review Oct 2022
The pillows were not clean, the bed covers were dirty and smelly. The staff were liars and very unprofessional. The room was soundproof as they claimed, you can hear all the sounds in other rooms as well as the corridor. One of the worst hotels I ever saw. Don’t recommend this hotel for anyone.
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dennis C M wrote a review Oct 2022
Dubai, United Arab Emirates3 contributions
This is the worst check-in service I encountered with all the Accor Hotels that I have went to. I arrived past 2PM (which is a normal check-in time) but the room that I booked was still not ready. Had I not ask them to give us a temporary room they will not provide us one. The temporary room that was given was very small and not comfortable for the 5 of us. I have followed up several times but our room is still not ready. I’m not gonna stay here again. I didn’t get any benefits for my Platinum status.
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Improve the service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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George wrote a review Oct 2022
Beirut, Lebanon319 contributions83 helpful votes
+1
The overall stay was very good, - The room was in good conditions clean but when entering the shower and since no aspiration In it you can smell a bad odor coming from humidity! -The breakfast is fair enough, good food selection with fair quality. -The staff are good and welcoming but the reception staff are really slow when checking in and out!! -The pool is a common space with the next door hotel IBIS style which is good but I was surprised when the same item at the pool bar was priced differently depending on from which hotel you came!! Overall it was a smooth stay
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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RJ wrote a review Oct 2022
5 contributions1 helpful vote
The girl in the reception does not know what is good customer service at all. She does not smile, will not inform you where is breakfast area or where is the pool. And please dont reason out that the hotel is fully booked as if we can not check that in the website. And more thing, please dont hang up on the customer while the customer is still speaking. She needs to be educated.
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Date of stay: October 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ahmed Abbas, Guest Services / Front Office at Grand Mercure Hotel and Residences Dubai Airport
Responded 10 Oct 2022
Dear Valued Guest, Thank you for sharing your review on TripAdvisor following your recent stay with us at Grand Mercure Hotel & Residences Dubai Airport. We truly value your opinion as it is from your comments that we are able to uphold our commitment to excellence, thus providing you with customer satisfaction for future visits. While it is certainly never our intent to disappoint our guests or provide anything less than the best in personal service and facilities, I would like to sincerely apologize for the inconvenience caused. I can assure you that the care and comfort of our guests is our number one priority and we hope to have the opportunity to welcome you back in the near future. We hope we will have the opportunity to welcome you back soon. Best Regards, Ahmed Abbas Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$74 - US$149 (Based on Average Rates for a Standard Room)
LOCATION
United Arab EmiratesEmirate of DubaiDubaiAl Garhoud
NUMBER OF ROOMS
361
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GRAND MERCURE HOTEL AND RESIDENCES DUBAI AIRPORT HK$583 (H̶K̶$̶9̶5̶6̶) - Updated 2022 Prices & Reviews - United Arab Emirates

Frequently Asked Questions about Grand Mercure Hotel and Residences Dubai Airport
Which popular attractions are close to Grand Mercure Hotel and Residences Dubai Airport?
Nearby attractions include Biggles Pub (0.3 km), D70 Bar (0.3 km), and The Amazing Museum & Art Gallery (0.4 km).
What are some of the property amenities at Grand Mercure Hotel and Residences Dubai Airport?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Grand Mercure Hotel and Residences Dubai Airport?
Top room amenities include a kitchenette, air conditioning, and blackout curtains.
What food & drink options are available at Grand Mercure Hotel and Residences Dubai Airport?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Grand Mercure Hotel and Residences Dubai Airport?
Yes, free parking is available to guests.
What are some restaurants close to Grand Mercure Hotel and Residences Dubai Airport?
Conveniently located restaurants include Warehouse, Yalumba, and Jones Social.
Are there opportunities to exercise at Grand Mercure Hotel and Residences Dubai Airport?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Grand Mercure Hotel and Residences Dubai Airport have airport transportation?
Yes, Grand Mercure Hotel and Residences Dubai Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Mercure Hotel and Residences Dubai Airport?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Mercure Hotel and Residences Dubai Airport offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Grand Mercure Hotel and Residences Dubai Airport?
The staff speaks multiple languages, including English, French, Italian, Russian, Hindi, Arabic, and Filipino.