Raffles The Palm is more than just an outstanding luxury hotel. It's a special place with exceptional people working there delivering authentic service from the heart. Celebrating our special wedding anniversary I could not have asked for more, the level of thoughtfulness and kindness expressed by the Raffles Team was unbelievable. Normally every hotel visit has some stand out people but I feel this place is full of them and apologies if I missed anyone. Thank you to everyone at Raffles The Palm Dubai, especially the GM, Sherif, Eric & Shaban A big thank you to the Raffles Club Team for making every visit a joy, led by Tonyson and the exceptional Chefs. A special mention to Prady, Salima, Aida, Tokhirbek and Florence, You are amazing people with exceptional levels of service and thoughtfulness. Thank you !…
We just returned to the UK after spending 8 amazing nights in the magnificent Raffles the Palm resort. We are a couple with a 9 years old daughter. We booked the club room, which was worth every penny! If you ever want to stay in a palace with outstanding service then please book the Raffles the Palm. I will write a detailed review about the resort in a different post, but this post is dedicated to staff who went the extra mile during our stay - please kindly pass on this feedback to the lovely staff who truly are assets to the Raffles brand: - Ms Irina Zinkova (Raffles Club Manager), I have written to you upon our return to the UK but once again I would like to reiterate that you are a true asset to the Raffles, thank you once again for your kindness and hospitality. - Eric (from lovely Cameroon) our butler, Merci beaucoup! You are such a kind and genuine soul, thank you for looking after us and our daughter (your fille) during our stay. The birthday décor in our room for our daughter's birthday was amazing, our daughter will always remember that. Your smile will always be remembered too. - Armand, thank you so much for looking after us at Le Jardin, will always remember your kindness and willingness to go the extra mile, you will achieve your dreams! The "thank you" cake on our last dinner at "Le Jardin" was a lovely touch, which will be remembered. - Hassan in the club lounge, thank you so much for looking after us during lunch time. You always went above and beyond, and offered great service. When you noticed that our daughter wasn't eating well, you asked the chef to cook rice and butter chicken specially for her, thank you so much! You will go great heights! - Panashe in the club lounge, extremely polite, well spoken, you will touch the stars young man! You provided world class service during cocktail time! The Raffles needs people like you! Thank you so much! - Yeni in the club lounge, you are a lovely lady thank you so much for looking after us during cocktail time. It was great to see you on our last day and say farewell - Florence in the club lounge, thank you for looking after us at lunch time, stopping to speak to us at every occasion. Polite, kind and lovely, you were a true delight, sorry we missed saying goodbye on our last day. - Vikas in the club lounge was a kind person to deal with. A massive thank you to all the staff in the club lounge, you provided real great service! - Joseph in the club lounge, who entertained the children by given them a masterclass on mocktail making, thank you! Our daughter was surely thrilled! - All the lifeguards by the outdoor/indoor pool and beach, you are all doing a fabulous job specially in the extreme heat! A special mention about Marvin, one of the lifeguard who gave great swimming tips to our daughter. - Ola at the entrance, what a welcome it was when we arrived ! You are polite and well spoken, you provided an amazing service from start to finish. Sorry we missed saying goodbye to you on our last day. You will definitely be remembered even if we only interacted few times! The Raffles needs staff like you! - Young man who was looking after the gym and indoor pool, sorry I am not able to recall your name but you found our daughter's pair of goggles when she left them in the indoor pool and brought them back to us when we were in the outdoor pool, thank you so much!! - Cleaners who did a fabulous job everyday - Chefs at Le Jardin, your dishes were always a treat Thank you Raffles the Palm for the outstanding service and long lasting memories you created for us, we will definitely come back!…
The facility is very clean and well organized, clean and tidy as well. The staff are accomodating & friendly too especially Hermando, Bipana, Dolma, Russian, John & Hannah.Overall the club is very good and will recommend to others who will going to stay here at Raffles the most prestigious hotel in Dubai.
We came to the pool on a Saturday for a chilled day. The adult pool was perfect and didn’t feel like it was too busy. The service from Thomas and Ojo was excellent and quick. We will definitely come back when we have visitors.
Was lucky enough to spend the day here with friends, whilst visiting Dubai. The decor and cleanliness of hotel was outstanding. We spent the day at the pool which was so relaxing and the staff couldn't do enough for us we also had access to the private beach. We had some cocktails at the swim up bar and had some pizzas at the pool side from the restaurant. It was a fabulous day and felt a little bit of a luxury!
It is my great pleasure that I write to apprise you of my recent holiday at Raffles The Palm Dubai. My wife, Daughter, and I stayed at Raffles The Palm from 3rd to 8th September 2022. We were allocated Club Room 363 ocean facing on a half-board package. As a frequent traveler to Dubai, I am very much aware of its world-leading standards across Dubai. RafflesThe Palm is no exception. A most impressive exterior but even grander interior. Wall-to-wall marble with fittings of exceptional quality. Truly excellent. Our room was 90 sq mts and was a delight to enter. This room was serviced to exacting standards by those unsung heroes who are generally always in the background. I applaud your work. The grounds of the hotel were a joy to walk around, again impressively maintained. My congratulations to those hard-working groundsmen. We took breakfast and evening meals in the Dujardin Restaurant with lunch and cocktails in the Club Lounge. The Dujardin offerred a vast array of choices supr¡erbly presented. Both are absolutely superb. The latter offered exceptional value for money. My wife and daughter were daily users of the indoor pool and gymnasium. They were full of praise for both. The staff, in general, were most polite and attentive and I congratulate the management staff for assembling such a professional team. If I may list individuals who deserve special merit: Yana - Club Lounge, Florence - Club Lounge Waitress, Divi - Butler, Panash - Club Lounge Waiter, Hazme Dujardin Restaurant Waiter, and Akash Cub Lounge Barman. Thank you. In conclusion, a truly exceptional hotel that will be the envy of others. The hotel carries my highest commendation. Thank you.…
Such a lovely hotel, amazing location with fantastic food, Super relaxed and more importantly the staff were so helpful. Reni was an absolute star in the lounge and Muthui on the front desk was on hand to help us every day, thank you. We will definitely be back next year. 🙏
We had a great stay at Raffles the palm.The hotel is very clean and brand new,it is very cozy and relaxing.staff were so helpful and welcoming,Reception staff were so helpful especially Mr.Francis and Ms Jane in house keeping.Our stay was so smooth and amazing. We wish to come back one day and highly recommend!
I am a high traveler and i have been around too many hotels and resorts for the last 16 yeqrs. The service in Raffles is above and beyond and it is a sincere comment. We have had a chance to meet a wonderful Butler called Khushi and she was just amazing in defining service.
Wow, the hotel is so beautiful and luxurious! Definitely one of the best hotels in Dubai. We enjoyed ourselves so much during our stay. * The rooms are very big and beautiful * The hotel is super luxurious and clean * The service was great * The club lounge was very good and had lots of good cocktails Everything was so good there, we will definitely return back!