We came in for drinks. Around nine fifteen pm. The bar had about twenty people in it. Four bar staff. Nobody came to take our order, so after waiting 20 minutes we went to the bar to order. And we waited. And waited. And waited. Over an hour and ten later.. we gave up and left. The bar staff got shirty and asked us why we were leaving! wtaf?! Garbage
From the moment we were picked up at the airport by the Bank Hotel we felt nothing but warmth, friendliness and luxury. The staff was always in their toes and seemed as if they could read my mind. The food and drinks were superb and the suite was fabulous. I would suggest adding Netflix to their television options as I am from America and the only channel I could understand was CNN. We wish all of Ukraine a safe and prosperous future and hope one day to return to our friends at the Bank Hotel. Sincerely, Francis X. Avena
The hotel is brand new. Stuff is very polite and nice. However we met some misunderstanding, all was resolved for us with a nice compensation. Very nice and modern rooms, and a tasty breakfast with big variety of dishes. Restaurant is nice as well, food was delicious. And the most important - it’s located literally in the very city center nearby a park.
The hotel is located in a quiet street near the busy centre. Breakfasts are excellent, rooms are good, overall the place is very quiet. They have excellent staff - receptionists, bar staff, concierges - all are not only happy to help but also are willing to help - in order to make your stay as comfortable as possible
As always the Bank Hotel met and exceeded our expectations. I consider this hotel to be the premier location in Lviv in terms of cuisine and facilities. Excellent staff and nothing is too much trouble.
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